Sprint Corporation

Executive & Regulatory Services P.OBox Irving, TX March 17, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance with bringing our customers’ concerns to our attention In her inquiry, Ms*** stated that after accepting our promotional offer Buy One Get One (BOGO) Free, she was informed her monthly invoice would reflect two monthly lease and rent charges and a credit to offset one of the charges, but her monthly invoice does not reflect said credit. She further states that she has made several unsuccessful attempts to resolve this matter. She has requested to return the devices and waive her account balance The BOGO promotional offer allowed Ms*** to purchase devices via lease or Installment Billing (IB) agreement and receive a monthly credit to offset the monthly charge for one of the devices. After a review, our records reflect that after the BOGO free promotional offer was accepted by Ms***, one of the phone numbers was changed, thus disrupting the initialization of the BOGO free programming. Therefore, due to system limitations, we were unable to systematically apply a recurring credit in accordance with the BOGO free offer. We regret that this matter has led to Ms***’s decision to cancel her account effective January 11, 2017. As resolution, we agreed to waive her account balance, including her Lease Cancellation charges, contingent upon the return of her Sprint devices. We have forwarded two return kits to facilitate the return of her devices. We appreciate Ms***’s taking the time to provide us with the details of her customer service experience. Please be assured that we value her feedback and will utilize it to improve our training processes. If I can be of any further assistance regarding this matter, I can contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** so that we may fully address her concerns. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

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Complaint: ***
I am rejecting this response because:
Original Complaint Revdex.com Reference ***.Merchant failing to comply with resolve of initial complaint promisesSprint now stating I have a contract when I do notThey will not unlock my cell phone stating I had a contract for a discounted value of phone I paid for the phone outright and according to dealer statement there was no contract nor did I sign any contract I simply purchased a new phone and stayed with my phone planwhen the phone was purchased the previous contract was long ended transferred from Phone MODEL SAMSUNG Sto Samsung SEdgeThe initial complaintWas supposedly resolved by a Sprint Executive by phone call stating all issues and concerns I addressed were taking care ofIt was also stressed to the Executive that there was no contract due to the dealer errors made to my account on the initial complaint fileNow sprint is not allowing me to cancel my account saying I would owe them an early contract cancellation fee of when I do not have a contrac Translate Desired Resolution / Outcome Desired Resolution: -- Select your Desired Settlement -- select Desired Outcome: See above Immediate request So I have full use of my phone I purchased outright without restriction expecting any further financial obligations from me Also if anything is noted on me for non-payments to credit bureaus that any and all information be removed for invalid negative statements by Sprint
Regards,
*** ***

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Complaint: ***
I am rejecting this response because: I was never told that my monthly services would be $per monthThe rep clearly said, "you'll pay $per month, and $after a year".There was never a mention about taxes, fees, etcI wouldn't have never went through with the deal if he would've told me you're going to be paying $per month for phone linesThere was two other people at Sprint that took over the conversation changing what was being saidI did agree to return the devices once I hear back from the billing department from my previous phone carrierI do not wish to continue with Sprint and I did tell Tracy that I will send her an email once I hear back from my previous carrier and that will be later today after 8pmEST Due to how I was deceived and bamboozledI'm definitely not interested in doing business with Sprint ever
Regards,
Angela F*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***

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Complaint: ***
I am rejecting this response because:The statement regarding I did not purchase the device is not true and PCS for People tried reaching me several times is not trueget a credit for past services in which I was overcharged.I want to
Regards,
*** ***

This is hands down the WORST customer service I've yet received from ANY companyPeriodI will absolutely be leaving Sprint as soon as I figure out how to get away from them without owing them more money somehowI called in on 3/15/to reactivate my service from a seasonal hold and was
informed I could "save $per month" by changing my service from 10g of data to unlimited! Who'd say no to that?! Not me! So I said yesFollowing this conversation I come to find out that my next bill would be $154.66! My last plan was $105/moI'm not great at math, but it definitely seems like moreAfter speaking to *** on 4/14/I was apologized to for the overcharge, and offered $credit back onto my accountI naturally asked to speak with a supervisor, and was transferred to just another customer service agent (*** ***who was very nice even though I wasn't the nicest)who at her very best was able to offer me $creditAfter she spoke with her supervisor and offered me $credit (at which point I felt like I was negotiating with the mob) *** *** informed me it's Sprint's policy to offer something to a client, and the client can (and I quote), "either take it or you don't, then the offer is off the table." WowWhat company am I dealing with...? I loan shark...? I digressI am informed by *** *** that ALL Sprint bills are charged in advanceSo if I pay $April 1st, I should be covered through May 1stI checked back into my bills and the charges are as follows: 12/05/2016: $01/04/2017: $02/08/2017: $03/16/2017: $03/31/2017: (upcoming) 05/01/2017: $NowI turned my service OFF for days due to travel from 02/24/2017-03/15/SO HOW AM INOT PAID UP TO DATE?!? I've been OVERCHARGEDI paid TWICE in March a total of $150.69!! Where is the part where the service is turned off?! They are telling me that because I turned my service back on in the middle of a cycle I'm getting charged for both the old plan and the new planWhat? This is ridiculousEven if these charges are somehow 'valid,' it would be great if they had just ONE customer service agent who could explain it to me

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Complaint: ***
I am rejecting this response because:
Sprint representatives continue to respond with irrelevant information pertaining to my complaintThis is not a complaint about a “position” Sprint has takenThis complaint is about Sprint putting a carrier policy lock on my devices that indicates there is a balance owed to Sprint for the deviceThis was explained to me by Apple (the phone’s manufacturer)I am basing my complaint on the fact that the devices were purchased at full retail price through the manufacturer, Apple and Sprint is falsely reporting that there is a balance owed to Sprint for these devicesPolicy locks are not intended to be used for this purpose and the only reason Sprint did this was so that I could not use these devices on a competing carrierWhen I did find out that the devices had a Sprint policy lock on them, I requested it be removed and Sprint failed to do so in the time required by the FCCSprint’s copy and paste responses are completely irrelevant to my Revdex.com complaints.
Regards,
*** ***

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint account XXXXX***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr*** ***. We appreciate the opportunity to address his concerns. Based on the information provided in Mr***’ inquiry, he states that a service and repair center replaced his device for the phone number ending in *** and his plan was subsequently changed. Therefore, he is requesting that we add his previous plan back to phone ***Our records reflect that Mr***’ Samsung Note was deemed defective, and replaced under the Total Equipment Protection (TEP) guidelines on June 25, 2017. Because the Note is no longer available, he was provided a Note 5. During the process of activating it, the service plan was accidentally changed. To address this matter, we restored Mr***’ previous $SERO Premium plan. We also applied credits totaling $to his account for the difference between his SERO plan and the noted plan added in error. Further, we will follow up when his next invoice generates to ensure the monthly charges are correct. Ms*** stated he was satisfied with this resolution. We appreciate Mr*** for taking time to provide details of his experience with our employees. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. In appreciation of Mr***’ continued patronage, a $credit will award to his account within two bill cycles We regret any inconvenience that this matter may have caused Mr***. If he needs further assistance, he can contact me toll-free at ###-###-####, ***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

August 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern: Thank
you for forwarding the above-referenced inquiry to our office. We appreciate your assistance in bringing our customers’ concerns to our attention. We spoke with Mr*** *** on August 30, 2016, regarding his account concern. We are confident his issue has been addressed and resolved In his inquiry, Mr*** indicated he signed up with new service under the day satisfaction guarantee. He turned in his previous provider’s devices as part of the Early Termination Fee buy out promotion. He decided to cancel service due to slow data speed and return his Sprint devices but was advised his previous provider’s devices could not be returned to him. As a result, he is requesting that this matter be reviewed For a limited time, a new line of service activated has days to try Sprint service without being liable for service and device charges. This guarantees reimbursement for device purchase, activation fees, eligible monthly and one-time charges incurred, and all eligible taxes and fees if the device is returned. In addition, the restocking fee is waived and applies to all device purchases We also have a Switch to Sprint Promotion for customers who port their number from a competitor and activate a phone on any Sprint plan. The customer is eligible for their Early Termination Fee or equipment installment balance reimbursed on an American Express gift card. The customer is required to register and turn in the competitor device that was active at the time they switched to Sprint. The device then becomes Sprint property We reviewed Mr*** account and confirmed he set up service on August 17, 2016, at an authorized retail location with two lines of service. He turned in his previous provider’s devices to the retail location. He returned to the retail location on August 20, 2016, to cancel his service and was unable to obtain the devices he turned in. We partnered with the retail location and confirmed they still had Mr***’ devices in the store. As a result, the devices were returned to Mr*** and his service was canceledMr*** was satisfied with the resolution We appreciate Mr*** for taking time to provide details of his store experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback We regret any inconvenience Mr*** may have experienced as a result of this matter. If we can be of further assistance, he can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** Case *** To Whom It May Concern: Sprint
is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing Mr***’s concerns to our attention According to the information provided, Mr*** stated that he was to receive a $promotional prepaid card for purchasing his device; however, he has not received it. Mr*** further stated that he was to receive a $credit and is disputing a $charge reflected on his invoice. As stated in our previous Phone on Us promotion, customers who added a new line of service and purchased an LG Tribute HD or LG Tribute with a 24-month installment agreement, will receive it free with a Visa prepaid card equal to the amount of suggested retail price ($120). The customer had to complete the online registration within days of activation and the line must remain active for days. After the day activation period, the customer will receive a $Visa prepaid card within three to four weeks On July 24, 2017, we contacted Mr*** to discuss his concerns in detail. At that time, we confirmed that we processed the $prepaid Visa card to be mailed to Mr***. Additionally, Mr***’s account records reflect that he received a credit of $on July 8, 2017, for the disputed Reconnect Fee assessed. We also applied a credit of $for the late fee included on the invoice dated July 1, During our conversation with Mr***, we explained that our records indicate that third-party content was subscribed to and purchased through Wonder Games application on his phone number ending *** on June 3, 2017. Although we consider the charges valid, to resolve the matter, Mr***’s account was credited $for the disputed amount. In addition, we unsubscribed the above-mentioned phone number from the disputed third-party provider. Mr*** acknowledged the information and resolution that was relayed to him We appreciate Mr*** taking the time to provide us with the details of his experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused. If additional assistance is required, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

January 21,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Inquiry ***, *** ***
Sprint Case ***
Dear Ms***:
We appreciate your assistance in bringing our Ms***’s account concern to our attentionWe apologize
for any inconvenience that she may have experienced in this matterIn the information provided, Ms*** states that she purchased an iPhone 5c device from an individual and expressed her dissatisfaction that she was unable to get the device unlocked for activation on another network
Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing a MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally.) Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock
Sprint will unlock a device under the following circumstances:
- Any associated Service Agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled including payment in full of any applicable early termination fees or end-of-lease/installment billing purchase options
- The associated account is in good standing
- The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
- The person requesting the device unlock is an authenticated current/former Sprint customer or an individual owner who can provide proper account verification
Our attempts to reach Ms*** by phone to discuss her concerns were unsuccessful; however, she did respond via emailWe advised her that her iPhone 5c does meet the aforementioned unlock criteria and confirmed that that the device is now unlocked
We regret any inconvenience this matter may have causedIf Ms*** has any further questions, I can be contacted via Sprint’s Executive & Regulatory Services department toll-free at ###-###-####, ext***, Monday through Friday between 10:a.mand 6:p.m., Central Time
Sincerely,
Patricia S
Executive Services Analyst

Date: Thu, Jun 22, at 12:PMSubject: Complaint ***To: ***This has been resolvedSprint sent the gift cards

March 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of *** *** submitted on March 14, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** states that she had an unfavorable customer service experience while attempting to resolve her billing concerns. Ms*** further stated that she was offered a promotional monthly lease rate of $per month for an upgrade device. However, Ms*** has been unsuccessful in obtaining the promotional offer for her account. Therefore, Ms*** requested that Sprint review these matters and honor the above promotions In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, would inherently result in invoice balance changes We regret any misunderstanding that may have occurred regarding Ms***’ requested equipment offer. We spoke with Ms*** on March 22, 2017, and she informed Sprint that her issue has been resolved by our Customer Care group and is working on obtaining an upgraded device. Ms*** has expressed her satisfaction in Sprint’s effort to resolve her complaint We appreciate Ms*** for taking the time to provide us with her experiences with Sprint’s Customer Care group. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’ feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused Ms***. If Ms*** has any additional concerns related to this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Romualdo F Executive Services Analyst

November 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of *** *** submitted on October 25, 2016. We appreciate your assistance in bringing our customers’ concern to our attention. In Ms***’s follfiling, she believes that fraudulent activity occurred on her Sprint account, and her personal information was utilized without her consentAccording to Ms***’s previous filing, she activated new lines of service with Sprint and was advised that she would qualify for referral credits. However, these credits were not applied to her account. In addition, Ms*** stated that an employee utilized her referral credits without her consent. Therefore, Ms*** requested that Sprint review these matters and adjust her account accordingly Sprint has reviewed Ms***’s complaint. As stated in our initial response, according to our records, on May 18, 2016, Ms*** established an account with Sprint by portiphone numbers ending in ***, ***, and ***. At the time of activation, Ms*** activated two iPhone 6s 64GB devices associated with phone lines ending in *** and, *** via Sprint’s Leasing programSprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the device. If the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time charge. More information regarding the Lease program is available at our website, www.sprint.com/lease. In addition, Ms*** activated an iPhone SE device associated with phone number ending in *** via Sprint’s Monthly Installment program. Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased. For additional information and eligibility requirements customers can visit www.sprint.com/easypay Sprint’s Referral Rewards program allows customers to refer friends or family members to Sprint and for a limited time, both will receive a $American Express Reward Card for every new line of service activated. New referrals are required to activate a new line of service and be on a qualifying plan with a phone purchase via an Installment Billing or Leasing agreement. Additionally, the referee must be a new-to-Sprint account and adding a line to an existing account is not eligible. Our records indicate that Sprint processed Ms***’s referral credits and approved American Express Reward Cards totaling $150, which were shipped to the address on file on June 28, 2016. Our records further reflect that Ms*** elected to utilize the American Express Rewards Cards as payments toward her account balance as reflected on the July billing statement Please note that we partnered with the Third-Party Retail Stores management team to further investigate Ms***'s concerns. Upon the completion of the investigation, the Third-Party Retail Stores management team confirmed that no fraudulent activity occurred on her accountTherefore, we are unable to substantiate her alleged claims Please be advised on August 19, 2016, Ms*** ported-out the three lines of services to another wireless service provider, prior to fulfilling the terms of her Lease and Installment Billing Agreements. As a result, her account was assessed Lease and Installment Billing cancellation charges as reflected on the September invoicePresently, her account is closed with an outstanding account balance In order to ensure a satisfactory and mutually acceptable resolution, we attempted to follwith Ms*** on three separate occasions, November 22, and of 2016, and mailed a letter to the address on file on November 28, 2016, advising her receipt of her complaint and our need to speak with her directly. Unfortunately, we have not received a return call from Ms***. Should Ms*** require further assistance with this matter, we urge her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any frustration this matter may have caused and look forward to hearing from Ms*** to address and resolve her complaint. If Ms*** would like to further discuss this matter, she can contact our office toll free at ###-###-####. I am available Monday through Friday, from a.mto p.m., Eastern Time. Sincerely, /s/ Romualdo FRomualdo FExecutive & Regulatory Services

November 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, Diana *** Sprint Account XXXXX Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsDiana ***. We appreciate your assistance in bringing our customers’ concerns to out attention. In the information provided, Ms*** expressed her dissatisfaction with her equipment having been financed with lease agreements instead of installment billing purchase agreements as she intended when she established services with Sprint in July 2017, making her ineligible for the Buy-One-Get-One (BOGO) offer in effect at that timeShe requested that we update our records to reflect that she purchased her equipment instead of leased it so that she can own it outright We regret any possible misunderstanding that may have occurred regarding the financing of Ms***’s Sprint equipment. However, during the retail transaction when Ms*** selected and activated her devices, we provided a clear disclosure of her monthly service and equipment charges and all other applicable fees and chargesWe confirmed that she signed the Lease Agreements for her equipment, which includes a description of the charges in questionBased on our review, we are unable to identify any error on the part of Sprint regarding the terms of her accepted device lease agreements During our November 8, 2017, conversation with Ms***, we explained the above-noted information. Further, we advised that, upon the satisfaction of her equipment lease agreements in December 2017, she will have the option to return the devices to us or to pay the Device Purchase Option price for those devices and own them outrightWe also explained that she was participating in a Lease-One-Get-One (LOGO) promotion, not a BOGO promotion and that her billing has been correct. Ms*** indicated her understanding of the information provided We regret any inconvenience this matter may have caused Ms***. If we can be of any further assistance with this concern, we invite her to contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean Jones Executive Services Analyst

December 29,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***-Rebuttal, Christopher C***
Sprint Account XXXXX5897, Sandy L**
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry filed by MrChristopher Cole, on behalf of Sprint account holder, MsSandy LawWe appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to MrCole’s contacting your office once again
In the supplemental information provided, MrC*** again disputed the final balance reflected on MsL**’s Sprint accountMrC*** stated that he originally requested to discontinue MsL**’s Sprint service prior October 2017, and disputed the final automated payment which drafted for the October invoiceMrC*** requested Sprint to refund the final payment automatically drafted from their bank account
Sprint advertises and provides services in monthly incrementsIf services are terminated before the end of customers’ billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in their service planAlthough MsL** elected not to utilize the service following her cancellation request on October 10, 2017, the service was available to her, and the full monthly service charge is validI regret that this may not have been explained to MsL**; however, this information is provided in our Terms and Conditions of Services, which can be viewed by visiting www.sprint.com/termsandconditions
During our conversation with MrC***, an authorized end-user on MsL**’s Sprint account, we reviewed the above-informationAlthough we were unable to identify a Sprint error, as a gesture of goodwill and in an effort to demonstrate world-class customer service, we refunded $back to the credit card number ending on December 26, MrC*** confirmed that his concerns have been resolved
We regret the loss of MsLaw’s businessIf we can be of further assistance with these issues, MrCole or MsLaw can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Lori K
Executive Services Analyst

December 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX***
Case *** Dear Mr***: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. In the information provided, Ms*** *** cited that we provided incomplete information regarding her upgrade options. As a result, she stated that she was unable to take advantage of a promotion that offered a $gift card if she upgraded via a third partyMs*** requested that Sprint provide her with a gift card for $ We regret any possible misunderstanding that may have occurred regarding Ms***’s upgrade options. During a phone conversation on December 14, 2016, we explained that we are unable to honor her gift card request as the promotion was only available via a third party. However, to demonstrate our commitment to world-class service we agreed to adjust $on Ms***’s account and to waive the $activation fee billed when she upgraded her phone. Ms*** confirmed that she was satisfied with this resolution We advised Ms*** that we regret any inconvenience that this matter may have caused and assured her that her feedback will be used to improve our service. If I may be of further assistance with this matter, Ms*** can reach me toll-free by calling ###-###-####. I am available Tuesday through Saturday, between a.mand p.m., Central Time Sincerely, *** *** Executive Services Analyst Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hallelujah !!!!!!!!
Regards,
*** *** ***

March 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** A*** Sprint Account xxxxx*** Sprint
Case *** To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms*** A*** to our attentionWe regret any inconvenience that she may have experienced as a result of this matter. According to the information provided, Ms*** indicates that she requested that her account lines of service be cancelled on January 4, 2017. She also states that the associated contracts were expired for the account’s lines of service. She further states that she subsequently received a Sprint invoice indicating that all account lines were not cancelled on January 4, 2017, and additional service charges were assessed. As a result, Ms*** requests that account credits be applied to her account to bring her account to a zero balance. Ms*** also requests that there not be any negative credit reporting reflected on her credit report in regard to this matter. During our discussion with Ms*** on March 21, 2017, we confirmed with her that two of her account phone numbers were migrated from Sprint to Virgin Mobile on January 5, 2017, which consequently cancelled these two phone numbers ending in *** and ***. We also advised her that the phone number ending in *** was not reflected as cancelled. In accordance with Ms***’ request, we cancelled this phone number. We also applied $in account credits to offset unused service charges reflected on her account. As a result, the account is in final status with a zero balance. We also confirmed no negative credit reporting reflected on Ms***’ credit report concerning this account. She indicated that the matter was resolved If Ms*** needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

In his filing, Mr*** expressed his dissatisfaction with Sprint’s increasing the price of his Unlimited pricing from $to $per monthMr*** asks that we address his concerns
Upon researching Mr***’s account, our records indicate that he activated his line of service
ending in on October 14, Our records also indicate that on December 20, 2014, Mr*** purchased a iPhone device for the aforementioned phone number, via Installment BillingMr*** selected the $Unlimited Plan at that timePer the terms and conditions of service Mr*** agreed to at the point of sale Sprint “may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service.” Please note, in January 2016, Mr*** received bill invoice notice from Sprint advising that effective in his February bill, the monthly recurring charge for the $Unlimited Plan will increase to $per line, per month
Sprint notes that this price increase allows us to continue offering the benefits of unlimited plans while giving us the ability to further invest in our new LTE Plus network which has been clocking blazing speeds nationwideWe remain committed to our customers by delivering unlimited plans and high-speed wireless connections at an affordable cost that sets us apart from other wireless providersOur unlimited plan is still the best value among all national carriers
The New $Unlimited plan continues to provide Unlimited talk and textThe new plan now offers 3GB of Mobile Hotspot, which allows you to connect tablets, laptops, and any other supporting devices to Sprint’s high-speed data network while on the goIn addition, the new plan provides Sprint Global Roaming and Unlimited International Texting
We spoke with Mr*** on February 25, 2016, via email and he expressed his interest in continuing service with SprintIn an effort to resolve this matter, we agreed to apply a courtesy adjustment of $to the account to offset the price difference for eleven months of service
Mr*** confirmed that he is satisfied with the resolution and has no further issuesWe apologize for any inconvenience this matter may have caused Mr***If we can be of further assistance, Mr*** can contact our office toll free at ###-###-#### Ext***I am available Monday through Friday, from 7:a.mto 4:p.m., Eastern Time