August 27, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear [redacted] I have received your letter regarding [redacted] concerns about the claim of damage.I apologize for any inconvenience Ms [redacted] experiencedIt is our understanding that her claim of damage was forwarded to Secura InsuranceIf she has any questions about the claim, she can contact Claim Representative Brandon [redacted] at [redacted] extension ***The claim number is [redacted] .We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
April 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] is experiencingWe are currently researching her concerns and will follow up once we have more informationI am sorry for the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 30, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] ’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experiencedHowever, we are unable to honor her requestAs indicated in our return policy, the return period is days from the date of purchaseIf she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at [redacted] .We appreciate having the opportunity to answer [redacted] ’ complaintSincerely,Diane ***Communications Manager
March 8, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about the promotion code.We apologize for any inconvenience Mr [redacted] has experiencedWe have concluded that there is no further information to add to our original responsesAs previously stated model UN65KSdoes not qualify for the discount because it is classified as a UPP modelUPP models are excluded from our discount offers.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
April 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] complaint about his order.I apologize for any inconvenience he experiencedWe are processing a refund for his orderHe should receive it in the next daysI am sorry for the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowAccording to my bank statements I have received a refund of $on 5/2/16; not the amount you quotedI am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact informationI am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience [redacted] experiencedIt is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that a television was deliveredWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The credit that was issues on my behalf was for My bill that I paid for the new dishwasher when I purchased it was plus the price of the warranty plus installation No one ever contacted me to let me know that there was a credit issued to me When I called the corporate office of HHGREG , then they told me about the credit I went to the store, and the replacement dishwasher was priced at I did not go with this because why am I paying more money for another dishwasher that was never repaired and I was out of a dishwasher for months? I spoke to the manager at the store and he reduced the price of the dishwasher to the so I did not have to pay the different , however, I found out that I would then have to pay for delivery and installation again The warranty company does not have this stated anywhere in there terms and conditions that they do not pay for the installation in the event that they replace the dishwasher Also I found out that the warranty company paid out claims on this dishwasher from this company S&M appliance aka Bill This guy never set foot in my door or show up anytime to fix anything but yet the warranty company paid out claims on the dishwasher? This is insurance fraud I have turned it in.As for the installation and delivery and removal of the dishwasher they decided to replaced , I ended up paying $for all of this even though I already paid that from the previous dishwasher that I purchased a year and a half ago After I paid this, I went back to the store and said I wanted to cancel everything and I want my money cashed out so I can go somewhere else to get a dishwasher from sears The store refused to cash out my money , however , they did say that they were going to give me a credit for $on my credit card I am currently waiting for this refund I do have the new dishwasher installed, however, this is terrible that anybody should have to go threw what I had to go threw in order to get something repaired/or replaced This is a terrible business and I will not buy anything else that has this warranty "warrentech." If I do not get compensated for my days of missed work, and compensation for the + months of not having a dishwasher , I have already spoke to Action News about this and they are willing to put this on TV I have pages of everything I contacted every company about this dishwasher and that no one had called me back ever I do not think I should have paid for installation in the first place and if you do 321.00- 261= I do not think $is enough to compensate me for the terrible mess that I had to go threw Regards, [redacted]
January 12, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ purchase.We apologize for any inconvenience Mr [redacted] encounteredYour feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureIn regards to the $refund, our records indicate that it was processed on 12/16/We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern:I agreed to resolve this complaint with hh greggThere is still one problemOn my December statement, hh gregg credited my account $which is the correct amount for both warrantiesThey also charged me 9.25% sale taxes which they didn't refund on each itemAlso, they didn't adjust my payment accordinglyI am looking for this matter to be resolved thoroughlyIf you have any questions, or need to see a copy of the original receipt, please let me knowThank you kindly, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.My complaint is regarding the cancellation of my original order, not whether I received a refund or not The discounted purchase price was not honored, even though several stores had the item in stock To resolve this matter, I am simply requesting the discounted purchase price be honored Regards, [redacted]
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] warranty issue We apologize for the inconvenience and frustration Mr [redacted] experienced Based on the information from warrantech a claim was opened 02/20/due to issues with the HDMI portThe warranty will cover all repairs due to mechanical issues, and a credit to reselect is only issued when the unit is not repairableIncluded is the form needed to cancel the psp, however if the service pan is canceled Mr [redacted] will no longer qualify to get the television repaired or replaced We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have again contacted the local store I had made this purchase at, they have informed me there is an order of units coming in within the week However, there are 30+ people waiting on this television so they could not give any further information as to when to expect my delivery At this time, I have requested a refund and will make sure that I never do business with HH Gregg in the future Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Obviously HHGregg thinks that once they sell an extended warranty for a washing machine, they don't actually have to stand behind it That the most fraudulent thing I've ever heard It speaks volume on the type of company they inspire to be Bottom line is: I bought an extended warranty for my washer and dryer through HHGregg My washer is not working I called them and they will NOT come fix it Their answer is: Well, your extended warranty was insured through Warrantec so you deal with them I did not buy my warranty through Warrantec, I bought it through HHGregg Warrantec, will not even schedule a service call It's all a front for HHGregg HHGregg is giving me a runaround What kind of company does that? How are they still in business? Why haven't they been sued Judging from their message boards, I'm not alone This is a systematic approach with their extended warranty business I tried to solve this in a respectable manner since I thought this muust have been an oversight of some sort But I can see I'm not dealing with a reputable company I suppose I will have to take them to court Maybe a good class action suit will make HHGregg more accountable Regards, [redacted]
November 29, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mr [redacted] warranty issue We apologize for the issues Mr [redacted] experienced with his washerWarrantech authorized Mr [redacted] a credit today 11/29/to reselectAlong with that he was also issued a reimbursement for laundry $and another $for customer satisfaction We ask that Mr [redacted] please allow hhGregg 2/business days to process the creditOnce the credit is processed Mr [redacted] will receive a call with an authorization number, after which he will be able to make his purchase We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
June 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] *** experiencedWe regret that we are unable to offer additional store creditOur records indicate that she selected a replacement modelIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
February 8, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue I apologize for the issues Ms [redacted] is currently experiencing with her RefrigeratorUnfortunately because Ms [redacted] is under a manufacture warranty hhGregg and the warranty company is not authorized to make any decisions on repairs and or exchangesAt the time only Samsung can make that determination on whether the unit will be replaced or repairedI’m sorry that hhGregg could not provide more assistance, however we ask that Ms [redacted] reaches out to Samsung with all questions or concerns regarding her refrigerator We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
August 27, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear [redacted] I have received your letter regarding [redacted] concerns about the claim of damage.I apologize for any inconvenience Ms [redacted] experiencedIt is our understanding that her claim of damage was forwarded to Secura InsuranceIf she has any questions about the claim, she can contact Claim Representative Brandon [redacted] at [redacted] extension ***The claim number is [redacted] .We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
April 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] is experiencingWe are currently researching her concerns and will follow up once we have more informationI am sorry for the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 30, 2015RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] ’ concerns about her refrigerator.I apologize for any inconvenience [redacted] experiencedHowever, we are unable to honor her requestAs indicated in our return policy, the return period is days from the date of purchaseIf she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at [redacted] .We appreciate having the opportunity to answer [redacted] ’ complaintSincerely,Diane ***Communications Manager
March 8, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about the promotion code.We apologize for any inconvenience Mr [redacted] has experiencedWe have concluded that there is no further information to add to our original responsesAs previously stated model UN65KSdoes not qualify for the discount because it is classified as a UPP modelUPP models are excluded from our discount offers.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
April 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] complaint about his order.I apologize for any inconvenience he experiencedWe are processing a refund for his orderHe should receive it in the next daysI am sorry for the delay.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowAccording to my bank statements I have received a refund of $on 5/2/16; not the amount you quotedI am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact informationI am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her furniture.I apologize for any inconvenience [redacted] experiencedIt is my understanding that her information was forwarded and she should receive a call from a service provider in the next few business days if she has not received a call already.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceOur records indicate that a television was deliveredWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The credit that was issues on my behalf was for My bill that I paid for the new dishwasher when I purchased it was plus the price of the warranty plus installation No one ever contacted me to let me know that there was a credit issued to me When I called the corporate office of HHGREG , then they told me about the credit I went to the store, and the replacement dishwasher was priced at I did not go with this because why am I paying more money for another dishwasher that was never repaired and I was out of a dishwasher for months? I spoke to the manager at the store and he reduced the price of the dishwasher to the so I did not have to pay the different , however, I found out that I would then have to pay for delivery and installation again The warranty company does not have this stated anywhere in there terms and conditions that they do not pay for the installation in the event that they replace the dishwasher Also I found out that the warranty company paid out claims on this dishwasher from this company S&M appliance aka Bill This guy never set foot in my door or show up anytime to fix anything but yet the warranty company paid out claims on the dishwasher? This is insurance fraud I have turned it in.As for the installation and delivery and removal of the dishwasher they decided to replaced , I ended up paying $for all of this even though I already paid that from the previous dishwasher that I purchased a year and a half ago After I paid this, I went back to the store and said I wanted to cancel everything and I want my money cashed out so I can go somewhere else to get a dishwasher from sears The store refused to cash out my money , however , they did say that they were going to give me a credit for $on my credit card I am currently waiting for this refund I do have the new dishwasher installed, however, this is terrible that anybody should have to go threw what I had to go threw in order to get something repaired/or replaced This is a terrible business and I will not buy anything else that has this warranty "warrentech." If I do not get compensated for my days of missed work, and compensation for the + months of not having a dishwasher , I have already spoke to Action News about this and they are willing to put this on TV I have pages of everything I contacted every company about this dishwasher and that no one had called me back ever I do not think I should have paid for installation in the first place and if you do 321.00- 261= I do not think $is enough to compensate me for the terrible mess that I had to go threw Regards, [redacted]
January 12, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ purchase.We apologize for any inconvenience Mr [redacted] encounteredYour feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureIn regards to the $refund, our records indicate that it was processed on 12/16/We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern:I agreed to resolve this complaint with hh greggThere is still one problemOn my December statement, hh gregg credited my account $which is the correct amount for both warrantiesThey also charged me 9.25% sale taxes which they didn't refund on each itemAlso, they didn't adjust my payment accordinglyI am looking for this matter to be resolved thoroughlyIf you have any questions, or need to see a copy of the original receipt, please let me knowThank you kindly, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.My complaint is regarding the cancellation of my original order, not whether I received a refund or not The discounted purchase price was not honored, even though several stores had the item in stock To resolve this matter, I am simply requesting the discounted purchase price be honored Regards, [redacted]
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] warranty issue We apologize for the inconvenience and frustration Mr [redacted] experienced Based on the information from warrantech a claim was opened 02/20/due to issues with the HDMI portThe warranty will cover all repairs due to mechanical issues, and a credit to reselect is only issued when the unit is not repairableIncluded is the form needed to cancel the psp, however if the service pan is canceled Mr [redacted] will no longer qualify to get the television repaired or replaced We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have again contacted the local store I had made this purchase at, they have informed me there is an order of units coming in within the week However, there are 30+ people waiting on this television so they could not give any further information as to when to expect my delivery At this time, I have requested a refund and will make sure that I never do business with HH Gregg in the future Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Obviously HHGregg thinks that once they sell an extended warranty for a washing machine, they don't actually have to stand behind it That the most fraudulent thing I've ever heard It speaks volume on the type of company they inspire to be Bottom line is: I bought an extended warranty for my washer and dryer through HHGregg My washer is not working I called them and they will NOT come fix it Their answer is: Well, your extended warranty was insured through Warrantec so you deal with them I did not buy my warranty through Warrantec, I bought it through HHGregg Warrantec, will not even schedule a service call It's all a front for HHGregg HHGregg is giving me a runaround What kind of company does that? How are they still in business? Why haven't they been sued Judging from their message boards, I'm not alone This is a systematic approach with their extended warranty business I tried to solve this in a respectable manner since I thought this muust have been an oversight of some sort But I can see I'm not dealing with a reputable company I suppose I will have to take them to court Maybe a good class action suit will make HHGregg more accountable Regards, [redacted]
November 29, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mr [redacted] warranty issue We apologize for the issues Mr [redacted] experienced with his washerWarrantech authorized Mr [redacted] a credit today 11/29/to reselectAlong with that he was also issued a reimbursement for laundry $and another $for customer satisfaction We ask that Mr [redacted] please allow hhGregg 2/business days to process the creditOnce the credit is processed Mr [redacted] will receive a call with an authorization number, after which he will be able to make his purchase We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
June 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the store credit.I apologize for any inconvenience [redacted] *** experiencedWe regret that we are unable to offer additional store creditOur records indicate that she selected a replacement modelIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
February 8, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue I apologize for the issues Ms [redacted] is currently experiencing with her RefrigeratorUnfortunately because Ms [redacted] is under a manufacture warranty hhGregg and the warranty company is not authorized to make any decisions on repairs and or exchangesAt the time only Samsung can make that determination on whether the unit will be replaced or repairedI’m sorry that hhGregg could not provide more assistance, however we ask that Ms [redacted] reaches out to Samsung with all questions or concerns regarding her refrigerator We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***