[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] service issue We apologize for the inconvenience and frustration Ms [redacted] is currently experiencingI was able to speak with a representative with Warrantech whom informed myself that Ms [redacted] is scheduled for parts installation 03/10/Ms [redacted] has also been contacted and provided with this informationAfter service takes place Ms [redacted] was informed to test the unit and contact Warrantech with any further questions or concerns We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
January 13, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureOur records indicate that her gift card has been processedPlease allow to business days for the gift card to be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her dishwasher repair.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that a store credit was provided and used on invoice [redacted] The dishwasher was installed on 12/23/We hope the delivery and installation went smoothlyFor any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowNo repairs were made to our refrigerator under this contract thus you may not deduct "repairs" from the purchase price of our refrigerator The company that was sent out by Warrantech, ABM Appliance and Repair, came to our house and said that the refrigerator would need to be repaired by a whirlpool authorized service company which they were not That service was never scheduled after multiple calls to Warrantech and then the refrigerator was deemed unrepairable and we were told we would be issued a new refrigerator The only "service" if you would like to call it that by [redacted] was that we were told to "unplug the refrigerator and let it thaw, that should provide us with a working refrigerator for days or so." To call this a repair is ridiculous If you are going to deduct such things from the cost that we paid for our refrigerator, then we would like itemized details of such deductions from the total cost of our purchase to show how you are coming up with hundreds of dollars in "repairs" to our refrigerator that you have deducted The "Service" that you all are providing here is called Fraud, and I know for a fact an attorney would agree with usWe will not let this issue rest until you return us the value of our purchase We will no longer call Warrantech, because every time we have we have been told that we need to call HHGregg and this turns into us chasing our tails calling back and forth Honor the warranty that we paid for or we will continue to pursue with legal recourse if that is what is needed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in my complaint, this policy did not exists until months ago and is not reflected in the paperwork I received at the time of purchase HHGregg, nor any other part, made any effort to contact me to inform me of any changes to the contract I purchased through HHGregg Additionally, as stated in my complaint, when I went back to the store where I purchased the appliances with the warranty the paperwork they had currently in store was the same as mine which did not reflect their change in policy, this was on on 11/26/ This means had I purchased an appliance on that day I would still receive paperwork telling me I would receive full replacement value I had contacted Warrentech multiple times as suggested and was told I need to take this up with HHGregg where I purchased the policy Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I do still want the Samsung UN65KS8000FXZA inch TelevisionI can pick it up at your retail location at Giacosa Pl, Memphis, TN and save H.HGregg any delivery costMy price should be $1,+ Tax of $ Regards, [redacted]
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his microwave.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that a store credit was issued for the replacementIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [to my understanding they are to replace the food I lost due to the fact I did not have my refrigerator ( they took more then one month to repair) when I spoke to a representative one week prior to the repair being done she was under the impression I received a gift card however I did not . I believe after all this time I believe they can do that much. Regards, [redacted]
January 11, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding Mrand Mrs [redacted] ’s concern about their refrigerator.We apologize for any inconvenience Mrand Mrs [redacted] encounteredFrigidaire has been contacted on the customer’s behalf and they have advised that they needed assistance from the factory technician to provide a resolutionThe factory Technician will review the case within business days and after a decision has been made, they will be contactedFor further details, Frigidaire can be reached at (800)444-and reference case number [redacted] .We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
April 6, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has encounteredDue to the fact that the refund was processed over the day return period, we will not be picking up the productsAcceptance Now will be picking up her purchase tomorrow, 04/07/For further questions or concerns, Acceptance Now can be reached at (888)672-2411.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV purchase.I apologize for any frustration [redacted] may have experiencedAfter review, Ms [redacted] was refunded in full for the order on 1/15/17, under invoice [redacted] The funds will have posted by today’s dateI regret that we are unable to provide the TV requested because it is discontinuedWe continually take steps to improve the service of our company and look forward to better serving Ms [redacted] in future transactionsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The Business DID NOT CALL US YET I dont know what is the resolution offer.] Regards, [redacted] ***
December 5, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his online purchase.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refundedThe funds should reflect on his account within to business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV concern Again we do apologize for any inconvenience Mr [redacted] may have experiencedOur records indicate Ms [redacted] was provided a different model Samsung on 01/11/ We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
December 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’s claim of damage.I apologize for any frustration Mr [redacted] experiencedWe forwarded his claim of damage to the appropriate personnelIt is our understanding that a representative should contact him within the next business days.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the response made by [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 4, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that the stacking of the washer and dryer was completed on 10/02/016.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Ms***, the response by the executive has been the fundamental problem with this whole process Warrantech answers their phone as HHGregg warranty; however, they have no interest in helping anyone solve their issues We have not been able to get any call backs from anyone at Warrantech to complete a transaction The most help we have received is from Amanda at the local store who has also written to the corporate office twice on our behalf, and has also not gotten a response If needed, I can go through the call logs of me and my husband's phones to provide dates and times these calls have been made with yet no resolution I work in customer service everyday and it is very simple that you assist the customer who has purchased a product and provide service This has not been done and I am extremely disappointed that after almost a month, nothing has been done Proof of purchase was sent to Warrantech on 10/1/ That proof of purchase has the refrigerator and model number present, as well as the proof of the warranty plan as it was also purchased If HHGregg's warranty department can not fulfill their promises, then I suggest they invest in another warranty company It is now going on one month, and I still have the same problem with my refrigerator that is not working even though I have a warranty plan that has not provided service or a replacement I am not satisfied with the response If I can not get my refrigerator repaired or replaced in the next hours, please let me know who and where I need to escalate further Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] service issue We apologize for the inconvenience and frustration Ms [redacted] is currently experiencingI was able to speak with a representative with Warrantech whom informed myself that Ms [redacted] is scheduled for parts installation 03/10/Ms [redacted] has also been contacted and provided with this informationAfter service takes place Ms [redacted] was informed to test the unit and contact Warrantech with any further questions or concerns We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
January 13, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experiencedHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureOur records indicate that her gift card has been processedPlease allow to business days for the gift card to be received.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her dishwasher repair.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that a store credit was provided and used on invoice [redacted] The dishwasher was installed on 12/23/We hope the delivery and installation went smoothlyFor any further questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowNo repairs were made to our refrigerator under this contract thus you may not deduct "repairs" from the purchase price of our refrigerator The company that was sent out by Warrantech, ABM Appliance and Repair, came to our house and said that the refrigerator would need to be repaired by a whirlpool authorized service company which they were not That service was never scheduled after multiple calls to Warrantech and then the refrigerator was deemed unrepairable and we were told we would be issued a new refrigerator The only "service" if you would like to call it that by [redacted] was that we were told to "unplug the refrigerator and let it thaw, that should provide us with a working refrigerator for days or so." To call this a repair is ridiculous If you are going to deduct such things from the cost that we paid for our refrigerator, then we would like itemized details of such deductions from the total cost of our purchase to show how you are coming up with hundreds of dollars in "repairs" to our refrigerator that you have deducted The "Service" that you all are providing here is called Fraud, and I know for a fact an attorney would agree with usWe will not let this issue rest until you return us the value of our purchase We will no longer call Warrantech, because every time we have we have been told that we need to call HHGregg and this turns into us chasing our tails calling back and forth Honor the warranty that we paid for or we will continue to pursue with legal recourse if that is what is needed Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated in my complaint, this policy did not exists until months ago and is not reflected in the paperwork I received at the time of purchase HHGregg, nor any other part, made any effort to contact me to inform me of any changes to the contract I purchased through HHGregg Additionally, as stated in my complaint, when I went back to the store where I purchased the appliances with the warranty the paperwork they had currently in store was the same as mine which did not reflect their change in policy, this was on on 11/26/ This means had I purchased an appliance on that day I would still receive paperwork telling me I would receive full replacement value I had contacted Warrentech multiple times as suggested and was told I need to take this up with HHGregg where I purchased the policy Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I do still want the Samsung UN65KS8000FXZA inch TelevisionI can pick it up at your retail location at Giacosa Pl, Memphis, TN and save H.HGregg any delivery costMy price should be $1,+ Tax of $ Regards, [redacted]
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his microwave.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that a store credit was issued for the replacementIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [to my understanding they are to replace the food I lost due to the fact I did not have my refrigerator ( they took more then one month to repair) when I spoke to a representative one week prior to the repair being done she was under the impression I received a gift card however I did not . I believe after all this time I believe they can do that much. Regards, [redacted]
January 11, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding Mrand Mrs [redacted] ’s concern about their refrigerator.We apologize for any inconvenience Mrand Mrs [redacted] encounteredFrigidaire has been contacted on the customer’s behalf and they have advised that they needed assistance from the factory technician to provide a resolutionThe factory Technician will review the case within business days and after a decision has been made, they will be contactedFor further details, Frigidaire can be reached at (800)444-and reference case number [redacted] .We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
April 6, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has encounteredDue to the fact that the refund was processed over the day return period, we will not be picking up the productsAcceptance Now will be picking up her purchase tomorrow, 04/07/For further questions or concerns, Acceptance Now can be reached at (888)672-2411.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV purchase.I apologize for any frustration [redacted] may have experiencedAfter review, Ms [redacted] was refunded in full for the order on 1/15/17, under invoice [redacted] The funds will have posted by today’s dateI regret that we are unable to provide the TV requested because it is discontinuedWe continually take steps to improve the service of our company and look forward to better serving Ms [redacted] in future transactionsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The Business DID NOT CALL US YET I dont know what is the resolution offer.] Regards, [redacted] ***
December 5, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns about his online purchase.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we are unable to fulfill his purchase due to the fact that the order has been cancelled and refundedThe funds should reflect on his account within to business days from 11/27/16.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s TV concern Again we do apologize for any inconvenience Mr [redacted] may have experiencedOur records indicate Ms [redacted] was provided a different model Samsung on 01/11/ We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
December 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’s claim of damage.I apologize for any frustration Mr [redacted] experiencedWe forwarded his claim of damage to the appropriate personnelIt is our understanding that a representative should contact him within the next business days.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the response made by [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
November 4, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that the stacking of the washer and dryer was completed on 10/02/016.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Ms***, the response by the executive has been the fundamental problem with this whole process Warrantech answers their phone as HHGregg warranty; however, they have no interest in helping anyone solve their issues We have not been able to get any call backs from anyone at Warrantech to complete a transaction The most help we have received is from Amanda at the local store who has also written to the corporate office twice on our behalf, and has also not gotten a response If needed, I can go through the call logs of me and my husband's phones to provide dates and times these calls have been made with yet no resolution I work in customer service everyday and it is very simple that you assist the customer who has purchased a product and provide service This has not been done and I am extremely disappointed that after almost a month, nothing has been done Proof of purchase was sent to Warrantech on 10/1/ That proof of purchase has the refrigerator and model number present, as well as the proof of the warranty plan as it was also purchased If HHGregg's warranty department can not fulfill their promises, then I suggest they invest in another warranty company It is now going on one month, and I still have the same problem with my refrigerator that is not working even though I have a warranty plan that has not provided service or a replacement I am not satisfied with the response If I can not get my refrigerator repaired or replaced in the next hours, please let me know who and where I need to escalate further Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***