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Sonya's Leathers Reviews (71)

To Whom It May Concern,This letter is in response to Revdex.com complaint ID #*** regarding a former resident of *** *** at *** *** in *** ***, TexasWe have reviewed the resident’s ledger and at no time was the resident ever charged a late fee during their time in the
apartmentAttached is the ledger to confirmHe had a trash violation last September, which we waived as a courtesy for himAlso attached is a picture of the carpet at the time of move-out, as well as a copy of the bill we received from our third-party vendorHe was charged exactly what the property was charged for items that go above and beyond a carpet clean, which is our standard procedureWhile we do appreciate the resident attempting to have the carpets cleaned, it unfortunately does not absolve them of paying a carpet charge if the carpet does not come out cleanI consider this statement of deposit account to be 100percent accurate and the resident was charged fairly and consistently per our guidelinesShould the resident have further questions, we invite him to contact the Business Manager at *** *** at *** ***, *** ***, directly.Thank you

We are working with our team to compile our response and supporting documentation, and will post as soon as possibleThank you

*** has offered to perform any repairs requested by Ms***A maintenance technician is available days per week, hours per day, and *** has offered to schedule an appointment for work anytime during these work hours that Ms*** prefersAlthough she has brought numerous maintenance requests to management’s attention, she refuses to allow entry into her apartment and will not respond to attempts to set an appointment at a date and time of her choosing
The exterior repairs Ms*** claims were never completed when she was home were completed from the building exteriorNo maintenance technician requested entry into her apartment while she was home on vacation because access to her apartment was not necessary during this portion of the work being completedManagement attempted to set an appointment to complete interior repairs, but Ms*** did not respond
The allegations regarding a maintenance technician attempting to enter Ms***’s apartment in the middle of the night on August without authorization are a gross misrepresentation of the actual eventMs*** did not inform *** about her lack of hot water until 8/12/when she called the emergency maintenance line at approximately 9:p.mShe left no contact information so that maintenance could call her back (the phone number she provided the office with at move in was not updated by Ms*** when she changed it), and Ms*** threatened legal action if the service request was not addressed immediatelyThe on call maintenance technician responded and arrived at her apartment within an hourHe repeatedly knocked and identified himself, but no one answeredWhen he got a key to enter the apartment to take care of the emergency maintenance request, the privacy bolt was locked, indicating that someone was home and refusing him entryHe left without ever entering the apartmentMaintenance returned at 11:a.m on 8/13/per Ms***’s request and performed the necessary repairs to get the hot water functioning again
*** was made aware the locking the pool gates was a fire code violation, and immediately removed the locksThe fire marshal has not made *** aware of any other violations
Ms*** never contacted the office regarding her concerns about the fumes from the patio work, so management was never given the opportunity to rectify the situation
Management has responded to all of Ms***’s noise complaints and has maintained detailed records on all correspondence and communicationsCourtesy patrol has also responded to a noise complaint after hoursNo instances of excessive noise have been confirmed by management, courtesy patrol, or the police
*** did not receive correspondence from Ms***’s attorney until 9/8/***’s attorney drafted and sent a response on 9/9/Correspondence from the attorney includes an agreement to terminate the leaseIf Ms*** will sign the agreement and provide a day notice to vacate to *** within days of this letter, the lease break fee will be waived
Regards,
*** ***
Business Manager
***

*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please Mail the $refund to:*** ** *** *** *** ***
*** ** ***
Regards,
*** ***

Do not rent with this companyI rented an apartment at Broadstone Scottsdale Horizon years agoThey gave us a final bill and never contacted usNow we're trying to rent again years later and they put an amount on our rental credit report of $that they say we have to pay yet they wrote it off back in and never attempted to contact usThey said they didn't have that part of the company created then as if that's our faultI have referred several people to that complex but never again

Select another apartment! Under Alliance Company this complex has gone downNo hot water for days, flooded apartments due to burst water heaters, water turned off for days, disposal blocks every time so cheap stinking apartment for days waiting on maintenance, pool closed in heat of summer, no patio furniture at pool for months, dog feces everywhere, private parking spot always taken, management never available and contradict each other...do I need to keep going 'coz there's plenty more! All this for over $a month...moving out along with everyone else I know! This review is about Ashton Pointe in Avondale managed by Alliance

In response to *** complaint #*** regarding a previous resident of ***; the office has no record of the correspondences provided by the previous residentAdditionally, the previous resident did not provide *** with a receipt showing the carpets had been professionally cleaned
However, in an effort to resolve this matter quickly and in a manner that is satisfactory to the previous resident, *** is willing to refund the $charged for carpet cleaningWe ask that the previous resident provide *** with the address this refund should be sent toAttached is a copy of the final move-out statement showing the carpet cleaning charge was $75.00, not $as stated in the original complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The statements of the manager are not true. Her own staff spoke to me privately and stated how she isn't respectful and they couldn't believe how disrespectful she has been with other residents of the community. *** (the manager) that responded to this complaint, stated she worked at the community for a month when we spoke. She never tried to research my compliant history. If she actually researched the complaint history she will see that the issue dated months prior to her being hired.I have proof that maintenance has been called several times regarding the bird infestation of the property. A maintenance man actually had to knock down a bird's nest and dispose of two of my outdoor chairs because my balcony was full of bird feces. The manager had her mind set to direct negativity towards me from the beginning. I made *** *** *** & Alliance Residential Company aware of the health concerns months prior and have proof of work orders that were requested months in advance. One of the new leasing agents also confirmed to the manager *** that I had complained to her. Therefore this wasn't a surprise to Sama. Unfortunately, this is a case of neglect. The manager *** continues to deny any responsibility and doesn't care that maintenance was totally neglected while the company transitioned to a completely new management team. Written notice of my issue was given to *** *** *** months prior to communication with the manager Sama. I retained proof of the notice that was submitted. Due to the neglect of the property and harmful health conditions that *** *** ***/Alliance Residential Company attempts to bully and force residents to reside within, I filed a complaint with the *** *** ** ***. I have also spoke to an attorney regarding the liability of *** *** *** & Alliance Residential Company. I wish I would have read all the negative ratings from other residents that are posted online showing that this place is inhabitable and unsafe before moving to this property. I have never resided in a community that doesn't maintain a sanitary and healthy environment. This is a direct violation to the Tenant Rights noted with the *** *** ** ***. I followed the procedures that were given to me by the *** *** ** *** of giving notice. I was told by the State of *** that *** *** ***/Alliance Residential Company would have to cleanup within a reasonable time period which was approximately one week after I submitted the written notice requesting cleanup. I was patient and waited for weeks without maintenance. I was told my legal options were to file a lawsuit or terminate my lease. I terminated my lease due to the neglect. My requests were never handled properly by *** *** *** & Alliance Residential Company
Regards,*** ***

As others have stated we too had an outrages final bill of $No signed move in or move out checklist was ever doneThen the management held onto our final bill for weeks after our move out then sent us a threatening collections letter demanding payment within days of move out date and put a child's name on the letterThat left us only days to come up with the final payment or it will be sent to collections immediatelyWe had a hole in a wall leading to an outside crawl space that when we demanded it's fixed we were told no and then treated with a $rent increaseEvery letter or email to should start with
Dear Slum lord

I would be hesitant to live in an Alliance property, despite my time there actually being quite goodHere's why:
In I lived in one of Alliance's properties - Broadstone Vesta, in Denver, ColoradoI lived in the property with my boyfriend and we split upWe spoke with the leasing office, and per our lease, we could pay a month's rent to terminate the lease and part waysAt the time, the property was transitioning to another management company, Thompson Michie
Because of the transition, it took them several weeks to finally get us our final bill, which we paid, and the rest was historyExcept it wasn't
Fast-forward to 2016, where I am now attempting to rent an apartmentMy credit is good, my rental history is spotless - not even a month paid lateExcept, the On-Site report showed that I owed Alliance over $- you guessed it, the month's rent to terminate the leaseThe same fee that had been paid in The date on the 'unpaid month'? July 1st, 2012, before they had even given us our final bill
So I call Alliance, bank statements and check details in hand to get this little mistake fixed (and so I can clear my name and rent my new apartment)Except, nobody picks up the phoneNobody at the Denver office, nobody at the Phoenix office, and nobody responds to my emails to their 'customer care' (ha!) departmentAwful, unprofessional customer service - if you can even call it that
My only resort now is to open a dispute with On-Site and with Rent Bureau in hopes that my evidence of payment will suffice to have this cleared from my record, since Alliance has zero desire to assist in correcting their mistake - that is now putting a stranglehold on my ability to rent againDo not do business with these people

I was so happy when I found my apartment on ***It had all the amenities I was looking for, and it was being offered at a special low rate with a month leaseThe moprocess should have been a red flag for meI had to call and email the leasing office several times before someone would get back to me to confirm my move in date and the total amount due at move-inI put my deposit down a month in advanceThat should be ample time to get the necessary documents togetherHowever, I didn't receive the pre-approval documents to sign until an hour before my moappointmentI would have thought pre-approval documents would need to have been taken care of in advance
I moved into *** *** in San Jose, CA in early May On June 28, I received a phone call from *** *** in the leasing office, stating that they had just had an audit of their resident records and they found that I have a cat and that they did not charge me the pet deposit of $It's annoying and inconvenient that they failed to include this charge in the total they told me was due upon move-in, even though I asked for that amount with more than enough time for them to verify that all the charges were correctBut what was unreasonable was their demand that I pay the $with the rent on July 1--in three daysI told *** that I would be willing to make up the deposit payment, but that I would be unable to meet such a short deadlineHe said that I would receive a letter if it wasn't paid by the 1st, but that it wouldn't be a big deal as long as I pay it within the monthI said fine, and he brought me some paperwork about it for me to initial
Alliance wants its residents to use its online resident portal for making payments, and charges a small fee for the convenienceWhen I went to pay my July rent through the resident portal, I noticed that the $pet deposit had been added to my amount dueI was unable to pay a different amount through their system, so I decided to use my bank's online bill pay service, which I have been using to pay the majority of my bills for the last five years with no problemsFor reasons unknown, the check from the bank never arrived at the rental officeI received a letter taped to my door stating that I had three days to pay (by cashiers check only) or quit my leaseI called the office and spoke to a new female employee whose name escapes meShe said that they would wait a day or two to see if it arrivedA few days later I got a voice mail from ***, saying that his manager *** *** said I had until noon the following day to pay the entire amount: July rent, the pet deposit, and the $late fee--by cashiers check onlyBut since the rent payment had already been funded out of my bank account and sent to the rental office, I did not have the funds available to meet this demand
I went to the bank branch to see if I could get the payment reversed and the funds returned to my accountThey said they could put a stop payment on the check, and that it would take 2-days for the funds to appear in my account againWell, that wasn't going to work because I only had until noon the next dayThe banker tried to be helpfulHe spoke to *** on the phone, which I could tell was a frustrating conversationHe tried to explain the situation, and that I didn't do anything wrongThen it sounded like she hung up on himHe gave me a letter on official bank letterhead with his branch manager's name and contact information on it, just in case it would help
Luckily, I got paid the next day and was able to get the cashiers check for the rent paymentI took it to *** along with the letter, which I asked her to copy and keep in my fileShe and the bank branch manager are now emailing back and forth about who should be responsible for covering the $late fee
One week later, I received another letter taped to my front doorIt was a second notice to remove items from my balcony/patio/front area (could be any of these) that were identified as not being allowed according to the community policiesHowever, I never received a first noticeAlso, the letter did not specify which items were in violation of the community policies, but it said I had until am the following morning to remove them, or else they would have no other option than to issue a notice of entry, remove the items, and charge me for their removal
I called the office and left a message on the answering machine, asking for a call back about the matter(Yes, they still use an actual answering machine, and they screen their calls.) I never received a callI emailed the office, requesting a copy of my rental agreement, which I never got when I moved in, even though they said they would email it to me after I signed itWithin minutes, I had a return email from *** and the packet of papers was at my doorstepStill no word about the items to be removed, though, so I called againI spoke with ***, who said that *** was issuing those notices to everyone because they are preparing for an upcoming inspectionHe could not tell me which of my items were flagged for removalHe just repeated what was in the community policies and said that *** and Alliance management were being "very picky" about this(Very picky, but they weren't specific?)
I have had a terrible experience with this Alliance property, and I've only been there two and a half monthsI am being harassed and oppressed by *** *** and Alliance management, and I'm beginning to think they're trying to push me out so they can raise the rent on the unit and get a new tenant in thereI have nine and a half months left to go on my leaseTheir business practices are disorganized, and I, the resident, am made to bear the burdenI will definitely not be renewing

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