The residence in question is *** *** on the ***, ***
It is Saturday night, and there is no water available in Building F
I moved in Wednesday, June 17, and the water in this building was off until approximately pm This evening's water shut-off was unannounced Wednesday's shut-off was announced after the fact in an email to residents
On Wednesday, I called the office during office hours to request information, and was assured the water would be on again by pm It didn't happen At around 6:30, I called again, only to be able to leave a message whereupon I requested my rent be prorated for that day I left my name, number and apartment number in my message I received no return call
Tonight, I called and left another phone message to document another unannounced water shut-off
Again, I left my name, phone number and apartment number in the message
To Whom It May Concern:This letter is in response to Revdex.com complaint #*** a current resident at *** ***The concerns listed by this individual are surrounding a transfer from our apartment community to a separate community locationThe conversation that occurred
between *** ***, our Assistant Business Manager, and the individual unfortunately resulted in a misunderstanding on our associate’s part of the policy that pertains to this type of transferThe fee listed does account for a transfer to another apartment within our same community, but not to another locationWe are currently unable to honor a transfer to another community unless the lease cancellation policy is initiated by the current resident, as this agreement is still activeWe sincerely regret that this misunderstanding resulted in a fee of $incurred on his partOur office will be reaching out to him directly and crediting this fee to his accountWe believe that this is a reasonable solution to all parties involvedShould further questions arise, please contact me directly at ###-###-####.Sincerely, *** ***Business Manager*** ***
To Whom It May Concern:
">This message is in reference to Revdex.com complaint # *** regarding a former tenant at Serafina South Mountain.
The former tenant (she) did owe a balance and stated she would file a claim with her insurance company to pay for the replacement carpetShe called multiple times inquiring as to which date she would receive the refund, and we informed her that the refund would not process until we first received the payment from her insurance companyOnce the check arrived, we processed it along with her refund for the excess of what her insurance company paidPlease find attached the confirmation of the check cut for the former tenant in the amount of $
Marquise J*** | Business Manager
Serafina at South Mountain | Alliance Residential Company
*** * *** *** * *** ** ***
P (4*** *** | F (*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business's response does not reflect the fact that I was in good standing with the payment plan as it was set upUnder the payment plan, I paid the current rent in addition to a proportion of back rent every month by a certain date every monthI met this obligation every monthI knew that I would be assessed a late fee every month in addition to this amount until the balance was paid in full, and I paid this as wellUnfortunately, Broadstone's computerized records simply record these months as being paid late, not indicating that there was a payment plan in effect and that I was adhering to itI also adhered to the payment plan for the lease termination fee after I moved out until I filed bankruptcy the year afterContrary to the business's response, Broadstone was notified of the bankruptcy at the time of filing, as were all creditorsTheir failure to take proper notice of this, and their subsequent forwarding of the debt to collections and reporting of the debt on my credit reports did significant harmIt also demonstrates their inability to keep proper recordsBroadstone's response also fails to acknowledge that I was told explicitly at the outset of my payment arrangements that I would not be reported anywhere for having fallen behind in my rentHad I been told that abiding by a payment plan would cause me to have negative documentation of rental history thereafter, I might have considered leaving instead
For these reasons, I continue to affirm that Broadstone's only ethical option in this situation is to clear my rental history with *** ***
*** *** understands that there was a payment plan in effect that is not reflected in the computerized records, and is prepared to adjust my rental history on that basis as soon as Broadstone acknowledges
Regards,*** ***
Stay away from anything owned by AllianceI moved I to an apartment complex in Phoenix ArizonaOne month later Alliance was the ownerNothing but problemsPut in a maintenance request even if they get to it the maintenance people do a completely substandard jobI plan to file a complaint with the local tenants right association and then try to break my leaseThey maintain nothing...and the office staff, uselessThey are slum landlordsSteer clear of Alliance properties
I lived at Alliance Corp.’s *** *** for months
Their decision to assess me $225+ in move-out charges related to ‘carpet damage’ and ‘full unit repaint’ seemed excessive and without merit; if their opinion was without a conflict of interest (I own rental property – there is a natural incentive to externalize tenant turnover costs when deciding what is and isn’t “wear & tear”) and I was without a plethora of experience with incompetent office managers, a separate, move-out cleaning agreement (I proposed a written agreement with management to release me from unmet cleanliness expectations at move-out if I paid to have the unit professionally cleaned - this has become a helpful “hedge” against said conflict of interest influencing what is and isn’t “wear & tear”) with a regional manager, and evidence of the same charges being assessed to multiple other tenants, I might agree that a single male without pets or children who lived in the smallest of studios, rarely had guests (I am beyond my prime social years), and worked next door in the *** 10, hours per day while living there (my prime reason for renting in the first place – I own other homes, hence the landlord reference prior, but the commute etcencouraged closer work proximity) could be capable of such harm to corporate assetsIt was the first time I had seen such charges in my life as a tenant (nor had I ever charged any tenant as such in my entire landlord life), and I was expected to pay
I rejected the charges accordingly, and even in the face of the aforementioned, my working to remain a paying customer (I was moving to another Alliance property!) and involving an attorney (unfortunately I’ve grown used to paying for a JD to reiterate a perfectly logical message), they persisted, even threatening my credit
Now, I don’t just pay because someone with a title says so, and I especially don’t pay when that someone is clearly being unreasonable and choosing to ignore the facts (forget basic customer service… that went out the window months prior – please see these more general details following the close of these details around this specific incident), glazing over the relevance of them both to my position with blunt threats to my creditThat, in and of itself, is often an indicator of poor judgment alone
My immaculate rental history and near-perfect credit score had afforded me an optional security deposit which, at the time, was sold as a “perk”In hindsight (and no, that “fee” was not eligible for credit against said move-out charges), management probably usually booked an easy debit to an otherwise readily-available one month’s rent, refunded the difference, and had a nice dayThey may have overlooked my special treatment which, ironically, further weakened their argument for payment
Fearing this may be indicative of a larger problem, I asked if all tenants were expected to pay to repaint Alliance units and repair their carpets to Alliance’s liking or replace them (given how small the carpet segments are and considering the dollar amounts related to their “carpet damages”, I thought we all might be paying to just replace the cheap stuff every time one of us moved out), which of course would mean nothing paint or carpet-related was being considered “wear & tear” by Alliance managementI was told noWhen I asked for the percentage that were, I was ignored (it is, of course, a statistical impossibility and grounds for legal recourse to class nothing as “wear & tear)When I asked if Alliance had considered a different paint color or type of carpet as a way to avoid charging tenants for repaints and repairs / replacements considering they were charging tenants accordingly now and therefore likely had in the past, I was ignored
I reached out to other tenants who had moved out and asked them directly if the same charges has been assessedAll I spoke to said they had, often expressing the same frustration and discontent as meThis list continues to grow
Think about it - somehow an entire unit’s worth of paint was needed, or $at our expense, to care for whatever was decided was beyond “wear & tear” (according to my attorney, management said “hey, there were scuffs from the couch on the wall”), and apparently renting a floor plan where the only bathroom was located through the carpeted master bedroom puts one at risk of $in “carpet damage” (due to “excessive foot traffic”… again, singleno pets or kids… small studio, rarely had guests, worked next door 10, hours per day… immaculate rental history and near-perfect credit history… beyond my prime social years…)
Then, I was told that my “carpet damage” charge was actually related to “carpet cleaning” and not “carpet damage”I quickly reminded management of our cleanliness agreementNo consideration
I sincerely believe my charges are unreasonable, and I will not be paying themI have recently been sent to collections, just receiving my first call this week (they have a cleverly-titled company, “I.QData International” I believe, that calls, so to avoid any words associated with “debt” or “collection” preventing you from admitting who you are, i.estep in attempting to “collect a debt”… I told the guy he must have the wrong number, given I never agreed to borrow a dime…)I will not be “jumping” any time soon, especially when it’s based on a conflict of interest and the facts argue otherwiseI hope this review either reinforces the same for you or prevents this situation entirelyI hope you find this information useful in your making a decision as a consumer, especially if you are already contractually committed as a tenant with Alliance
Thank you
More general details for a more general review:
The property’s management treated its tenants without genuine customer concern and certainly was never interested in translating such into dollarsWhether that was the norm, I am not sureA few notable examples include how when the spa was out for that 100+ days, I got so tired of hearing “we’re doing everything we can” and “sorry for the inconvenience” that I proposed a mathematical algorithm to account for lack of amenity in rent discounts, dailyThe spa was literally fixed within the week, and I got a call from an Alliance VP apologizing again, etcNo considerationMy car was parked underground in the first space near one of the main entrancesIt was “hit and ran”, and while Alliance not helping me with the cost to repair is arguably within the scope of the contract, claiming to have no film footage was unacceptableNo considerationMy notice to not renew was days “late” relative to the day notice period because I was working on coordinating vacancy timing / moavailability at another Alliance property, i.eliterally working to remain an Alliance customerI was told I was to be held accountable for a pro-rated days of rent beyond my move-out date (so to account for a full days)I paid premium in rents accordinglyNo consideration
It is my understanding Alliance has since shuffled personnel from this *** *** property to other various properties, ironically only furthering my case for incompetence on-site mentioned priorHowever, while I can’t say I understand their hiring practices, I will say that in the months I lived there, I noticed a downward “trend” in customer service with each new hireOne girl even mass-emailed all tenants with each of our email addresses visible in the “CC” fieldHer response? “Sorry for the inconvenience”No consideration
To Whom it May Concern:This letter is in response to Revdex.com complaint # *** regarding a former resident of *** *** ** *** ***.The former resident did speak with our Regional Manager, *** *** on the morning of September regarding the charges and we have removed the
$trash fee, along with two days of rent to total a credit of $This reduces the final balance from $to $762.42.A payment plan of three months at $per month was agreed to by *** and the former residentPlease see the attached revised moved out revision statement and letter.Thank you.*** ***, CAM Candidate | Business Manager *** *** ** *** ***
*** *** *** * *** ** ***
***
This business does the bare minimum to stay in business I rent an apartment from the *** ** *** creek and I have had a lot of problems with them Alliance if the parent company and I have contacted them about complaints Neither the office here, or the corporate office will bother to respond or correct this situation I have called and emailed the front office and they never answer and will not return calls and the same goes for the corporate office
When we moved in they assured us that they do not allow pitbulls on the property, I dont not trust those dogs A month after moving in we have seen several pitbulls living there and its clearly in the lease that they are not allowed I even showed the front office what apartment they live in A year later and they same pitbulls are still here We also get maintenance works or other contractors entering out apartment with out our consent and without or request for work to be done Its happened two times this year alone When we aske the front office why this keeps happening and what they are going to do to fix it they do not respond =, have no answers, and dont bother to try to help out the situation They also let everyone park in handy caped parking, let on site garbage and dumpsters overflow and leave it that way for weeks, yes weeks This is a terrible place to live with a horrible and lazy management company
*** *** by the galleria in *** ***/Dallas is one of the worst managed rental accommodations I have experiencedThey charge high prices for their rental but their services a beyond a jokeI have only lived in the apartment for months and I had to have a refrigerator and the dishwasher replacedThe bad part is that it took them over a month to replace the non working appliancesFor each of the appliances I had to go to their office over times over a course of and weeks respectively in order for them to moveI have never seen such callous and shameless behavior of the staff beforeThey talk to you as if it's not their job to replace non working appliancesThe manager of the property out and out lied to me about getting the work doneTheir indifferent behavior is more fit for a used car dealership salesman positionFor lodging any complaints they come after you like a junkyard dog
My fiancé and myself were residents of one of your companies apartment complexes: *** ** *** ** *** *** *** *** this summerMy fiancé is a professional baseball player for the *** *** *** (we were living in *** *** *** playing for the *** *** *** *** ***)We live a very transient life style as we are constantly on the road from one city to the nextWe have lived in different cities over the past years, renting apartments in nearly every city we stayed and *** ** *** was hands down the most poorly managed apartment complex we have ever come across
We addressed issues at the management level multiple times and our concerns were never appropriately addressedI'm sure as a management company it would be informative to know when one of your properties is falling short of even just average serviceI wanted to provide you with examples as to how poorly *** ** *** is run in hopes that other future tenants do not have to deal with the stress and inconveniences this apartment complex inflicted on my family
We needed a month to month lease due to the possibility of getting called up to the big leagues at any moment, injury, trade or anything else baseball tends to bring our wayWe were told that several members from the *** *** *** were living in this complex and we were glad to find such an accommodating complex to our lifestyleWe were able to get a month-to-month lease for three months from May 2015-what was supposed to be August This was not the case, we put in our standard day notice without any mentioning from staff while turning in our notice that it was supposed to be days until nearly two weeks later when we went to turn in our rent for the final month of AugustWe offered to move out weeks early and live in a hotel that way they could put our apartment on the market earlier in hopes we could rent it out to somebody, in realizing that we were partially to blame for this mistake although unheard of for a month to month leaseIt was unable to be sold so we were required to pay an additional 1,300$ in rent for until the end of September while still paying our mortgage back in *** ** for where we were actually living for the month of SeptemberNever one time have we come across this in all our years of traveling with baseballI realize this was part in our fault but the management was extremely unprofessional, unresponsive and very unhelpful in working with us
Following leaving our apartment we were required to pay our electric bill while we were still under leaseWe were under the impression that the fees would be minimal considering nobody had resided in our apartment since August 21stWe got our electric bill for the month of September which was $for the month of SeptemberWhile we lived in our apartment our average kilowatt usage per month was: kilowatt per day for the hottest months in Utah - June, July and AugustFor the month of September when our apartment was vacated the average kilowatt usage was: kilowatts per dayWe called our power company *** *** *** to discuss the issue assuming it was a mistake and they stated that this amount of usage did intact occur in our unit, and this amount of usage would only be possible if someone were to be living in the apartment and that we needed to contact our landlordWe contacted *** ** *** on several occasions with out phone call returnsOnce finally we were able to get a hold of the apartment, employee Sabrina stated that there was nothing they could do and nobody was living thereWe requested to three way call the Power company with *** ** *** so they could help us straighten out this yet another mishap and Sabrina's response was, "this isn't something we do, our manager had a bad experience with the power company before so we don't help out our costumers with these matters anymore." My fiancé called back later that day, when my fiancé called and Heidi answered she said she was sorry the employee before had stated they could not help and offered assistance with our billShe said it would be taken care of immediatelyOver a week later we have contacted *** *** *** and they stated nobody from *** has called to correct or explain the issue
Lastly, when given our refund check for our deposit we were deducted $for carpet cleaningOur apartment was kept very clean, without any spills or stainsThe square footage on our apartment was 683ftWe currently own a home in *** that is 1,square feet and the most it has ever cost us to clean from our local *** *** company is 150$ in which we have two large bedrooms that have carpetWe asked to see a copy of the receipt only because we have felt we have been taken advantage of the entire time we have resided with *** and they said that was not something they could provide
I suggest you read reviews for this property on yelp, google, rate my apartment, etc and see that we are not the first people to go through these exact same issues we have with this property
Management could really improve upon by being more compassionate, helpful, attentive to details and using a costumer first approachWe have had to pay over 2,000$ in additional costs due to their poor communicationThis company has inflicted a great deal of stress on my family and we hope to prevent other people from making the same mistake we did by living hereI hope this message is helpful for improving your rental properties
Poor management skills, very sloppy customer serviceThis business doesn't allow residents to choose DISH network as their TV providerThey state in their lease that we can choose DISH but do not allow DISH Network to set up the equipmentI contacted DISH Network and FOUR MONTHS LATER, the Regional MANAGER, ***, complainedNO ONE in the apartment office said anything to me or requested that I remove the DISH Network equipmentNOW I have to pay $cancellation feeThis is the WORST Apartment Complex!
If I understood correctly, I'll be receiving an additional $refund, leaving the only deductions to be the water charges? If so, I will accept the resolution
Regards,
*** ***
This letter is in response to customer service complaint ID# *** regarding a former resident of *** *** community located at *** ** *** *** ***
*** ** ***The resident received a move-out statement from *** with multiple discrepancies, including incorrect move-out dates and overchargesAs a result, the account was referred to a collections agency for further actionThe initial statement had an incorrect lease-end date of July 18, instead of the correct lease-end date of Feb18, The resident was billed until March 9, instead of the correct move-out date of Feb28, The statement also had an incorrect pro-rated monthly rent of $1,instead of the monthly rate of $1,476, as communicated by the business manager *** *** in an email to the residentWe acknowledge the initial move-out statement was incorrectThe necessary adjustments have been made and the account now reflects a balance of $We have discussed and agreed upon this amount with the residentA copy of the revised move-out statement will be mailed to the resident’s address as provided to the Revdex.com*** will accept the check for this balance and immediately notify collections that the amount has been paid in full once the check is received
Thank you
*** *** | Marketing Communications Coordinator
Alliance Residential Company
*** ** *** *** *** *** ** ***
(p) *** | (f) ***
*** * ***
October 3,
To Whom It May Concern:
This letter is in response to Revdex.com complaint # *** regarding a resident of *** *** *** *** ** *** *** *** *** *** *** ***
The resident called the office on Friday, September and
we had a conversation about her issueI asked that she put the information in an email and provided her with my work email address so that I could handle the matter myselfShe emailed me Friday and I responded that same day and forwarded a copy of the email to my head of maintenanceI also called him to ensure her complaint would be quickly addressed. However; it was a Friday and the maintenance team does not work on weekendsWe only take care of emergency calls (such as heavy leaks, A/C not cooling, fires, etc.) and the resident’s problem did not fall under the emergency category
On Monday, September 29, the resident came to the office and spoke with one of my leasing agents, as I was preoccupiedMy leasing agent informed me that the resident was here and wished to see meI greeted her right away and we proceeded to have a very unpleasant conversationFirst, the resident requested that I walk with her to inspect the problemMy head of maintenance was in the office and as we were about to leave for the inspection, the resident changed her tone and said the issue had been going on for three monthsI assured her that we were leaving at that moment to address the issue, but she stated that she wanted to move out and be released from the leasing contractI responded that based on her story and the fact that I did not find any complaints in our records and that her problem was a simple fix, we could not release her from the contractShe grew agitated and raised her voice in the presence of my staff and other clientsI informed her that I did not appreciate her tone and upsetting words while I was trying my best to help, and returned to my officeShe followed me, entered my office without permission, raised her voice even louder, and kept interrupting me to the point where I had to ask her to leave
My staff and I attempted to address her complaint with the utmost attention and care; we were willing to remedy the situation in the fastest and most courteous way possibleHer actions and words in the office were, unfortunately, unacceptable
I have records of our email correspondenceMy staff witnessed the whole conversation and can add input if necessary
It is my belief this resident simply wishes to break her lease because of personal issues (and of no fault of the company’s)At this time, if the resident wishes to break the lease, we must assess the standard fees associated with cancellation
Sincerely,
*** *** | SrBusiness Manager | Alliance Residential Company*** *** *** ***
*** *** *** *** * *** ** ***
*** *** * *** *** ***
***
To Whom it May Concern,Due to the confusion and errors on our end, we are willing to waive the fee if the former resident agrees to rescind the negative review from the Revdex.comThe complainant may either visit *** at *** *** and speak directly with *** ***, the Business
Manager on-site, or contact her at ###-###-#### or at ***@***.*** for more informationThank you
On 02/26/I went in to rent an apartment went through a credit check the whole yardsI left a check to hold the apartment on a Friday at pmNext day I get a phone call from April telling me I was approvedI gave her the account number for APS to show I activated the electricityNext day Sunday I get another call from a different girlSaying I had to SIGN THE LEASE TOMORROWMonday morning after they cashed my check I was told by Sandra the property manager I was not approvedI already turned on the utilities, packed, had a truck rentedOnly to be told they don't careSandra poses on line on Yelp as Ashley OThis lady does not existSo I wrote a review only for Sandra AKA Ashley to call me as ask me on Tuesday as to why I wrote a review on Yelp and try to threaten and intimidate me to take it offI had to defend myself as to why I don't have to do thatUpon asking for my full refund I could not get a simple phone call from corporate or the complexI got people sending me to voicemail and not returning my callsIt took me to get an attorney to get on the phone to get any answers this place is scandalous and RACISTthe property manager said MY KIND IS NOT ACCEPTED HEREBeing a gay LatinoI don't know what that meansBut it's either my sexuality or Race that's the problem here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In reference to complaint #*** I have yet to receive the promised $reimbursement from Alliance Residential that was promised on Aug 6, I just wanted to double check that they have mailed the check out to me.
Regards,
*** ***
Good afternoon,
Please be advised that we are working with our team to compile our response and will submit as soon as possible
Thank you,
*** ***
Alliance Residential Company
***
To Whom It May Concern:This letter is in response to Revdex.com complaint # *** regarding the previous residents of the *** *** *** *** ** *** *** *** *** *** ** ***Below is a timeline and list of facts pertaining to the previous occupants of unit NAttached
is the corresponding documentation:5/30/14Notice to VacateAll occupants declined the pre-inspection and set up an appointment at p.mon June for the final inspection; however, the residents were nothome when Service Supervisor attempted the inspectionThe residents rescheduled for later that day, but the Service Supervisor was not able to return due to an emergency on the property (documentation noting inspections attached)5/30/14 *** management offered an accommodation to the departing residents to remove all but one name if the deposit accounting resulted in a refund.6/30/14Residents vacated unit.7/2/14 Vendor (*** *** ***) assessed carpet conditionThe vendors recommended replacement due to heavy soil and pet urineResidents were charged accordingly and not for the leaks endured during residency (see attached)7/17/14 Deposit accounting completed and the first notification was sent with attached invoicesA full explanation, including calculations, was mailed to forwarding address (see attached).7/17/14 Payment in the amount of $was received (check #***)7/24/14 Second collection letter was sent to recover balance due (see attached)7/30/14I received an email on my sick day from [email address redacted] on 7/30/labeled "deposit and payment after the apt inspection 2nd." I responded immediately (see attached)The same past resident sent a second email that day labeled "Urgent--deposit and payment after the apt inspection." I responded to that email referencing myfirst response.8/2/14 Final payment was received in the amount of $8/6/14 Business Manager left a voice mail to respond to their original email. I believe this was a misunderstanding due to receiving the payments from the past residents on different dates. The staff at *** Apartment Villas acknowledges the resident agreed to and understood the charges and therefore made the payments*** is an extremely busy office staffed with one person on most daysI have only been filling in at *** day-to-day with little notice of which property I will be covering on any given day. As of 8/4/14, a schedule was put in place by the regional managers.Please let me know if you need any further information.Sincerely,*** ***rBusiness Manager
Alliance took over our complex, *** *** in Orem, Utah in the middle of us trying to sell our contract since we are now in Brazil for an intershipWe had no issues until they came in Stay away from this company, as their Revdex.com accreditation has even been revokedWe started the process of trying to sell our contract two months ago, have had over people contact me about purchasing our contract, but can not because of the incompetency of this companyOur property management team answers out of every calls, and email responses are sparse as well with no useful informationWe are losing money daily because they will not work with us and multiple potential buyers cannot contact themThe only times that we are able to contact them, we are told blatant lies and conflicting informationWe have dealt with different people saying "I haven't been here, so I don't know what's going on." An example would be of when an employee told us they haven't been there before, and I reminded her that we had worked with her before as she realized we caught her lieWe should have caught on to the red flags when we finally got a potential buyer into the office, and the management team later told us that they wanted to push them to a year contract because they were on Utah Government Housing and it would take "too long" to get them approved for what we are needingThey wanted to push them to one of their own new 1-year leasesHere we are over a month later with nothingSO FRUSTERATING
The residence in question is *** *** on the ***, ***
It is Saturday night, and there is no water available in Building F
I moved in Wednesday, June 17, and the water in this building was off until approximately pm This evening's water shut-off was unannounced Wednesday's shut-off was announced after the fact in an email to residents
On Wednesday, I called the office during office hours to request information, and was assured the water would be on again by pm It didn't happen At around 6:30, I called again, only to be able to leave a message whereupon I requested my rent be prorated for that day I left my name, number and apartment number in my message I received no return call
Tonight, I called and left another phone message to document another unannounced water shut-off
Again, I left my name, phone number and apartment number in the message
To Whom It May Concern:This letter is in response to Revdex.com complaint #*** a current resident at *** ***The concerns listed by this individual are surrounding a transfer from our apartment community to a separate community locationThe conversation that occurred
between *** ***, our Assistant Business Manager, and the individual unfortunately resulted in a misunderstanding on our associate’s part of the policy that pertains to this type of transferThe fee listed does account for a transfer to another apartment within our same community, but not to another locationWe are currently unable to honor a transfer to another community unless the lease cancellation policy is initiated by the current resident, as this agreement is still activeWe sincerely regret that this misunderstanding resulted in a fee of $incurred on his partOur office will be reaching out to him directly and crediting this fee to his accountWe believe that this is a reasonable solution to all parties involvedShould further questions arise, please contact me directly at ###-###-####.Sincerely, *** ***Business Manager*** ***
To Whom It May Concern:
">This message is in reference to Revdex.com complaint # *** regarding a former tenant at Serafina South Mountain.
The former tenant (she) did owe a balance and stated she would file a claim with her insurance company to pay for the replacement carpetShe called multiple times inquiring as to which date she would receive the refund, and we informed her that the refund would not process until we first received the payment from her insurance companyOnce the check arrived, we processed it along with her refund for the excess of what her insurance company paidPlease find attached the confirmation of the check cut for the former tenant in the amount of $
Marquise J*** | Business Manager
Serafina at South Mountain | Alliance Residential Company
*** * *** *** * *** ** ***
P (4*** *** | F (*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business's response does not reflect the fact that I was in good standing with the payment plan as it was set upUnder the payment plan, I paid the current rent in addition to a proportion of back rent every month by a certain date every monthI met this obligation every monthI knew that I would be assessed a late fee every month in addition to this amount until the balance was paid in full, and I paid this as wellUnfortunately, Broadstone's computerized records simply record these months as being paid late, not indicating that there was a payment plan in effect and that I was adhering to itI also adhered to the payment plan for the lease termination fee after I moved out until I filed bankruptcy the year afterContrary to the business's response, Broadstone was notified of the bankruptcy at the time of filing, as were all creditorsTheir failure to take proper notice of this, and their subsequent forwarding of the debt to collections and reporting of the debt on my credit reports did significant harmIt also demonstrates their inability to keep proper recordsBroadstone's response also fails to acknowledge that I was told explicitly at the outset of my payment arrangements that I would not be reported anywhere for having fallen behind in my rentHad I been told that abiding by a payment plan would cause me to have negative documentation of rental history thereafter, I might have considered leaving instead
For these reasons, I continue to affirm that Broadstone's only ethical option in this situation is to clear my rental history with *** ***
*** *** understands that there was a payment plan in effect that is not reflected in the computerized records, and is prepared to adjust my rental history on that basis as soon as Broadstone acknowledges
Regards,*** ***
Stay away from anything owned by AllianceI moved I to an apartment complex in Phoenix ArizonaOne month later Alliance was the ownerNothing but problemsPut in a maintenance request even if they get to it the maintenance people do a completely substandard jobI plan to file a complaint with the local tenants right association and then try to break my leaseThey maintain nothing...and the office staff, uselessThey are slum landlordsSteer clear of Alliance properties
I lived at Alliance Corp.’s *** *** for months
Their decision to assess me $225+ in move-out charges related to ‘carpet damage’ and ‘full unit repaint’ seemed excessive and without merit; if their opinion was without a conflict of interest (I own rental property – there is a natural incentive to externalize tenant turnover costs when deciding what is and isn’t “wear & tear”) and I was without a plethora of experience with incompetent office managers, a separate, move-out cleaning agreement (I proposed a written agreement with management to release me from unmet cleanliness expectations at move-out if I paid to have the unit professionally cleaned - this has become a helpful “hedge” against said conflict of interest influencing what is and isn’t “wear & tear”) with a regional manager, and evidence of the same charges being assessed to multiple other tenants, I might agree that a single male without pets or children who lived in the smallest of studios, rarely had guests (I am beyond my prime social years), and worked next door in the *** 10, hours per day while living there (my prime reason for renting in the first place – I own other homes, hence the landlord reference prior, but the commute etcencouraged closer work proximity) could be capable of such harm to corporate assetsIt was the first time I had seen such charges in my life as a tenant (nor had I ever charged any tenant as such in my entire landlord life), and I was expected to pay
I rejected the charges accordingly, and even in the face of the aforementioned, my working to remain a paying customer (I was moving to another Alliance property!) and involving an attorney (unfortunately I’ve grown used to paying for a JD to reiterate a perfectly logical message), they persisted, even threatening my credit
Now, I don’t just pay because someone with a title says so, and I especially don’t pay when that someone is clearly being unreasonable and choosing to ignore the facts (forget basic customer service… that went out the window months prior – please see these more general details following the close of these details around this specific incident), glazing over the relevance of them both to my position with blunt threats to my creditThat, in and of itself, is often an indicator of poor judgment alone
My immaculate rental history and near-perfect credit score had afforded me an optional security deposit which, at the time, was sold as a “perk”In hindsight (and no, that “fee” was not eligible for credit against said move-out charges), management probably usually booked an easy debit to an otherwise readily-available one month’s rent, refunded the difference, and had a nice dayThey may have overlooked my special treatment which, ironically, further weakened their argument for payment
Fearing this may be indicative of a larger problem, I asked if all tenants were expected to pay to repaint Alliance units and repair their carpets to Alliance’s liking or replace them (given how small the carpet segments are and considering the dollar amounts related to their “carpet damages”, I thought we all might be paying to just replace the cheap stuff every time one of us moved out), which of course would mean nothing paint or carpet-related was being considered “wear & tear” by Alliance managementI was told noWhen I asked for the percentage that were, I was ignored (it is, of course, a statistical impossibility and grounds for legal recourse to class nothing as “wear & tear)When I asked if Alliance had considered a different paint color or type of carpet as a way to avoid charging tenants for repaints and repairs / replacements considering they were charging tenants accordingly now and therefore likely had in the past, I was ignored
I reached out to other tenants who had moved out and asked them directly if the same charges has been assessedAll I spoke to said they had, often expressing the same frustration and discontent as meThis list continues to grow
Think about it - somehow an entire unit’s worth of paint was needed, or $at our expense, to care for whatever was decided was beyond “wear & tear” (according to my attorney, management said “hey, there were scuffs from the couch on the wall”), and apparently renting a floor plan where the only bathroom was located through the carpeted master bedroom puts one at risk of $in “carpet damage” (due to “excessive foot traffic”… again, singleno pets or kids… small studio, rarely had guests, worked next door 10, hours per day… immaculate rental history and near-perfect credit history… beyond my prime social years…)
Then, I was told that my “carpet damage” charge was actually related to “carpet cleaning” and not “carpet damage”I quickly reminded management of our cleanliness agreementNo consideration
I sincerely believe my charges are unreasonable, and I will not be paying themI have recently been sent to collections, just receiving my first call this week (they have a cleverly-titled company, “I.QData International” I believe, that calls, so to avoid any words associated with “debt” or “collection” preventing you from admitting who you are, i.estep in attempting to “collect a debt”… I told the guy he must have the wrong number, given I never agreed to borrow a dime…)I will not be “jumping” any time soon, especially when it’s based on a conflict of interest and the facts argue otherwiseI hope this review either reinforces the same for you or prevents this situation entirelyI hope you find this information useful in your making a decision as a consumer, especially if you are already contractually committed as a tenant with Alliance
Thank you
More general details for a more general review:
The property’s management treated its tenants without genuine customer concern and certainly was never interested in translating such into dollarsWhether that was the norm, I am not sureA few notable examples include how when the spa was out for that 100+ days, I got so tired of hearing “we’re doing everything we can” and “sorry for the inconvenience” that I proposed a mathematical algorithm to account for lack of amenity in rent discounts, dailyThe spa was literally fixed within the week, and I got a call from an Alliance VP apologizing again, etcNo considerationMy car was parked underground in the first space near one of the main entrancesIt was “hit and ran”, and while Alliance not helping me with the cost to repair is arguably within the scope of the contract, claiming to have no film footage was unacceptableNo considerationMy notice to not renew was days “late” relative to the day notice period because I was working on coordinating vacancy timing / moavailability at another Alliance property, i.eliterally working to remain an Alliance customerI was told I was to be held accountable for a pro-rated days of rent beyond my move-out date (so to account for a full days)I paid premium in rents accordinglyNo consideration
It is my understanding Alliance has since shuffled personnel from this *** *** property to other various properties, ironically only furthering my case for incompetence on-site mentioned priorHowever, while I can’t say I understand their hiring practices, I will say that in the months I lived there, I noticed a downward “trend” in customer service with each new hireOne girl even mass-emailed all tenants with each of our email addresses visible in the “CC” fieldHer response? “Sorry for the inconvenience”No consideration
To Whom it May Concern:This letter is in response to Revdex.com complaint # *** regarding a former resident of *** *** ** *** ***.The former resident did speak with our Regional Manager, *** *** on the morning of September regarding the charges and we have removed the
$trash fee, along with two days of rent to total a credit of $This reduces the final balance from $to $762.42.A payment plan of three months at $per month was agreed to by *** and the former residentPlease see the attached revised moved out revision statement and letter.Thank you.*** ***, CAM Candidate | Business Manager *** *** ** *** ***
*** *** *** * *** ** ***
***
This business does the bare minimum to stay in business I rent an apartment from the *** ** *** creek and I have had a lot of problems with them Alliance if the parent company and I have contacted them about complaints Neither the office here, or the corporate office will bother to respond or correct this situation I have called and emailed the front office and they never answer and will not return calls and the same goes for the corporate office
When we moved in they assured us that they do not allow pitbulls on the property, I dont not trust those dogs A month after moving in we have seen several pitbulls living there and its clearly in the lease that they are not allowed I even showed the front office what apartment they live in A year later and they same pitbulls are still here We also get maintenance works or other contractors entering out apartment with out our consent and without or request for work to be done Its happened two times this year alone When we aske the front office why this keeps happening and what they are going to do to fix it they do not respond =, have no answers, and dont bother to try to help out the situation They also let everyone park in handy caped parking, let on site garbage and dumpsters overflow and leave it that way for weeks, yes weeks This is a terrible place to live with a horrible and lazy management company
*** *** by the galleria in *** ***/Dallas is one of the worst managed rental accommodations I have experiencedThey charge high prices for their rental but their services a beyond a jokeI have only lived in the apartment for months and I had to have a refrigerator and the dishwasher replacedThe bad part is that it took them over a month to replace the non working appliancesFor each of the appliances I had to go to their office over times over a course of and weeks respectively in order for them to moveI have never seen such callous and shameless behavior of the staff beforeThey talk to you as if it's not their job to replace non working appliancesThe manager of the property out and out lied to me about getting the work doneTheir indifferent behavior is more fit for a used car dealership salesman positionFor lodging any complaints they come after you like a junkyard dog
My fiancé and myself were residents of one of your companies apartment complexes: *** ** *** ** *** *** *** *** this summerMy fiancé is a professional baseball player for the *** *** *** (we were living in *** *** *** playing for the *** *** *** *** ***)We live a very transient life style as we are constantly on the road from one city to the nextWe have lived in different cities over the past years, renting apartments in nearly every city we stayed and *** ** *** was hands down the most poorly managed apartment complex we have ever come across
We addressed issues at the management level multiple times and our concerns were never appropriately addressedI'm sure as a management company it would be informative to know when one of your properties is falling short of even just average serviceI wanted to provide you with examples as to how poorly *** ** *** is run in hopes that other future tenants do not have to deal with the stress and inconveniences this apartment complex inflicted on my family
We needed a month to month lease due to the possibility of getting called up to the big leagues at any moment, injury, trade or anything else baseball tends to bring our wayWe were told that several members from the *** *** *** were living in this complex and we were glad to find such an accommodating complex to our lifestyleWe were able to get a month-to-month lease for three months from May 2015-what was supposed to be August This was not the case, we put in our standard day notice without any mentioning from staff while turning in our notice that it was supposed to be days until nearly two weeks later when we went to turn in our rent for the final month of AugustWe offered to move out weeks early and live in a hotel that way they could put our apartment on the market earlier in hopes we could rent it out to somebody, in realizing that we were partially to blame for this mistake although unheard of for a month to month leaseIt was unable to be sold so we were required to pay an additional 1,300$ in rent for until the end of September while still paying our mortgage back in *** ** for where we were actually living for the month of SeptemberNever one time have we come across this in all our years of traveling with baseballI realize this was part in our fault but the management was extremely unprofessional, unresponsive and very unhelpful in working with us
Following leaving our apartment we were required to pay our electric bill while we were still under leaseWe were under the impression that the fees would be minimal considering nobody had resided in our apartment since August 21stWe got our electric bill for the month of September which was $for the month of SeptemberWhile we lived in our apartment our average kilowatt usage per month was: kilowatt per day for the hottest months in Utah - June, July and AugustFor the month of September when our apartment was vacated the average kilowatt usage was: kilowatts per dayWe called our power company *** *** *** to discuss the issue assuming it was a mistake and they stated that this amount of usage did intact occur in our unit, and this amount of usage would only be possible if someone were to be living in the apartment and that we needed to contact our landlordWe contacted *** ** *** on several occasions with out phone call returnsOnce finally we were able to get a hold of the apartment, employee Sabrina stated that there was nothing they could do and nobody was living thereWe requested to three way call the Power company with *** ** *** so they could help us straighten out this yet another mishap and Sabrina's response was, "this isn't something we do, our manager had a bad experience with the power company before so we don't help out our costumers with these matters anymore." My fiancé called back later that day, when my fiancé called and Heidi answered she said she was sorry the employee before had stated they could not help and offered assistance with our billShe said it would be taken care of immediatelyOver a week later we have contacted *** *** *** and they stated nobody from *** has called to correct or explain the issue
Lastly, when given our refund check for our deposit we were deducted $for carpet cleaningOur apartment was kept very clean, without any spills or stainsThe square footage on our apartment was 683ftWe currently own a home in *** that is 1,square feet and the most it has ever cost us to clean from our local *** *** company is 150$ in which we have two large bedrooms that have carpetWe asked to see a copy of the receipt only because we have felt we have been taken advantage of the entire time we have resided with *** and they said that was not something they could provide
I suggest you read reviews for this property on yelp, google, rate my apartment, etc and see that we are not the first people to go through these exact same issues we have with this property
Management could really improve upon by being more compassionate, helpful, attentive to details and using a costumer first approachWe have had to pay over 2,000$ in additional costs due to their poor communicationThis company has inflicted a great deal of stress on my family and we hope to prevent other people from making the same mistake we did by living hereI hope this message is helpful for improving your rental properties
Poor management skills, very sloppy customer serviceThis business doesn't allow residents to choose DISH network as their TV providerThey state in their lease that we can choose DISH but do not allow DISH Network to set up the equipmentI contacted DISH Network and FOUR MONTHS LATER, the Regional MANAGER, ***, complainedNO ONE in the apartment office said anything to me or requested that I remove the DISH Network equipmentNOW I have to pay $cancellation feeThis is the WORST Apartment Complex!
If I understood correctly, I'll be receiving an additional $refund, leaving the only deductions to be the water charges? If so, I will accept the resolution
Regards,
*** ***
This letter is in response to customer service complaint ID# *** regarding a former resident of *** *** community located at *** ** *** *** ***
*** ** ***The resident received a move-out statement from *** with multiple discrepancies, including incorrect move-out dates and overchargesAs a result, the account was referred to a collections agency for further actionThe initial statement had an incorrect lease-end date of July 18, instead of the correct lease-end date of Feb18, The resident was billed until March 9, instead of the correct move-out date of Feb28, The statement also had an incorrect pro-rated monthly rent of $1,instead of the monthly rate of $1,476, as communicated by the business manager *** *** in an email to the residentWe acknowledge the initial move-out statement was incorrectThe necessary adjustments have been made and the account now reflects a balance of $We have discussed and agreed upon this amount with the residentA copy of the revised move-out statement will be mailed to the resident’s address as provided to the Revdex.com*** will accept the check for this balance and immediately notify collections that the amount has been paid in full once the check is received
Thank you
*** *** | Marketing Communications Coordinator
Alliance Residential Company
*** ** *** *** *** *** ** ***
(p) *** | (f) ***
*** * ***
October 3,
To Whom It May Concern:
This letter is in response to Revdex.com complaint # *** regarding a resident of *** *** *** *** ** *** *** *** *** *** *** ***
The resident called the office on Friday, September and
we had a conversation about her issueI asked that she put the information in an email and provided her with my work email address so that I could handle the matter myselfShe emailed me Friday and I responded that same day and forwarded a copy of the email to my head of maintenanceI also called him to ensure her complaint would be quickly addressed. However; it was a Friday and the maintenance team does not work on weekendsWe only take care of emergency calls (such as heavy leaks, A/C not cooling, fires, etc.) and the resident’s problem did not fall under the emergency category
On Monday, September 29, the resident came to the office and spoke with one of my leasing agents, as I was preoccupiedMy leasing agent informed me that the resident was here and wished to see meI greeted her right away and we proceeded to have a very unpleasant conversationFirst, the resident requested that I walk with her to inspect the problemMy head of maintenance was in the office and as we were about to leave for the inspection, the resident changed her tone and said the issue had been going on for three monthsI assured her that we were leaving at that moment to address the issue, but she stated that she wanted to move out and be released from the leasing contractI responded that based on her story and the fact that I did not find any complaints in our records and that her problem was a simple fix, we could not release her from the contractShe grew agitated and raised her voice in the presence of my staff and other clientsI informed her that I did not appreciate her tone and upsetting words while I was trying my best to help, and returned to my officeShe followed me, entered my office without permission, raised her voice even louder, and kept interrupting me to the point where I had to ask her to leave
My staff and I attempted to address her complaint with the utmost attention and care; we were willing to remedy the situation in the fastest and most courteous way possibleHer actions and words in the office were, unfortunately, unacceptable
I have records of our email correspondenceMy staff witnessed the whole conversation and can add input if necessary
It is my belief this resident simply wishes to break her lease because of personal issues (and of no fault of the company’s)At this time, if the resident wishes to break the lease, we must assess the standard fees associated with cancellation
Sincerely,
*** *** | SrBusiness Manager | Alliance Residential Company*** *** *** ***
*** *** *** *** * *** ** ***
*** *** * *** *** ***
***
To Whom it May Concern,Due to the confusion and errors on our end, we are willing to waive the fee if the former resident agrees to rescind the negative review from the Revdex.comThe complainant may either visit *** at *** *** and speak directly with *** ***, the Business
Manager on-site, or contact her at ###-###-#### or at ***@***.*** for more informationThank you
On 02/26/I went in to rent an apartment went through a credit check the whole yardsI left a check to hold the apartment on a Friday at pmNext day I get a phone call from April telling me I was approvedI gave her the account number for APS to show I activated the electricityNext day Sunday I get another call from a different girlSaying I had to SIGN THE LEASE TOMORROWMonday morning after they cashed my check I was told by Sandra the property manager I was not approvedI already turned on the utilities, packed, had a truck rentedOnly to be told they don't careSandra poses on line on Yelp as Ashley OThis lady does not existSo I wrote a review only for Sandra AKA Ashley to call me as ask me on Tuesday as to why I wrote a review on Yelp and try to threaten and intimidate me to take it offI had to defend myself as to why I don't have to do thatUpon asking for my full refund I could not get a simple phone call from corporate or the complexI got people sending me to voicemail and not returning my callsIt took me to get an attorney to get on the phone to get any answers this place is scandalous and RACISTthe property manager said MY KIND IS NOT ACCEPTED HEREBeing a gay LatinoI don't know what that meansBut it's either my sexuality or Race that's the problem here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In reference to complaint #*** I have yet to receive the promised $reimbursement from Alliance Residential that was promised on Aug 6, I just wanted to double check that they have mailed the check out to me.
Regards,
*** ***
Good afternoon,
Please be advised that we are working with our team to compile our response and will submit as soon as possible
Thank you,
*** ***
Alliance Residential Company
***
To Whom It May Concern:This letter is in response to Revdex.com complaint # *** regarding the previous residents of the *** *** *** *** ** *** *** *** *** *** ** ***Below is a timeline and list of facts pertaining to the previous occupants of unit NAttached
is the corresponding documentation:5/30/14Notice to VacateAll occupants declined the pre-inspection and set up an appointment at p.mon June for the final inspection; however, the residents were nothome when Service Supervisor attempted the inspectionThe residents rescheduled for later that day, but the Service Supervisor was not able to return due to an emergency on the property (documentation noting inspections attached)5/30/14 *** management offered an accommodation to the departing residents to remove all but one name if the deposit accounting resulted in a refund.6/30/14Residents vacated unit.7/2/14 Vendor (*** *** ***) assessed carpet conditionThe vendors recommended replacement due to heavy soil and pet urineResidents were charged accordingly and not for the leaks endured during residency (see attached)7/17/14 Deposit accounting completed and the first notification was sent with attached invoicesA full explanation, including calculations, was mailed to forwarding address (see attached).7/17/14 Payment in the amount of $was received (check #***)7/24/14 Second collection letter was sent to recover balance due (see attached)7/30/14I received an email on my sick day from [email address redacted] on 7/30/labeled "deposit and payment after the apt inspection 2nd." I responded immediately (see attached)The same past resident sent a second email that day labeled "Urgent--deposit and payment after the apt inspection." I responded to that email referencing myfirst response.8/2/14 Final payment was received in the amount of $8/6/14 Business Manager left a voice mail to respond to their original email. I believe this was a misunderstanding due to receiving the payments from the past residents on different dates. The staff at *** Apartment Villas acknowledges the resident agreed to and understood the charges and therefore made the payments*** is an extremely busy office staffed with one person on most daysI have only been filling in at *** day-to-day with little notice of which property I will be covering on any given day. As of 8/4/14, a schedule was put in place by the regional managers.Please let me know if you need any further information.Sincerely,*** ***rBusiness Manager
Alliance took over our complex, *** *** in Orem, Utah in the middle of us trying to sell our contract since we are now in Brazil for an intershipWe had no issues until they came in Stay away from this company, as their Revdex.com accreditation has even been revokedWe started the process of trying to sell our contract two months ago, have had over people contact me about purchasing our contract, but can not because of the incompetency of this companyOur property management team answers out of every calls, and email responses are sparse as well with no useful informationWe are losing money daily because they will not work with us and multiple potential buyers cannot contact themThe only times that we are able to contact them, we are told blatant lies and conflicting informationWe have dealt with different people saying "I haven't been here, so I don't know what's going on." An example would be of when an employee told us they haven't been there before, and I reminded her that we had worked with her before as she realized we caught her lieWe should have caught on to the red flags when we finally got a potential buyer into the office, and the management team later told us that they wanted to push them to a year contract because they were on Utah Government Housing and it would take "too long" to get them approved for what we are needingThey wanted to push them to one of their own new 1-year leasesHere we are over a month later with nothingSO FRUSTERATING