Sony Corporation of America

Review: Purchased 70 inch flat screen smart, 3d television on 11/*/2014. Television stopped working on 11/**/2014. Call placed to Sony customer service. Diagnostics could not be completed because system was down and told to call later. Returned phone call later in the day and after being on hold for a long time and transfered to different departments, I spoke with someone who told me the system was still down and to call back again. This representative called back immediately once we hung up and stated the system was back running. He states that a technitian needs to come and look at the tv and will call within 24hrs, I have not received a phone call yet and I am to the point I want them to come and get the tv and give me a refund so I can buy a 70inch with another company because this is very frustrating after spending 2000$ for a product that I havent had for more than two weeks.Desired Settlement: Initially I wanted either a repair or replacement but now I do not want to continue buisness and would like a refund if possible.

Business

Response:

Dear [redacted], Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the status of the refund for his Sony Notebook KDL70W850B. Our attempts to talked to the customer were not successful. We would like to explain to her the coverage of her Sony warranty for this unit. There is already an existing request for the replacement, however we are currently having system updates thats causing the delay of the shipment. If you have any questions or require additional information, please feel free to contact me at ###-###-####.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have resolved issue with purchasing company NOT Sony. Will no longer desire business with Sony. Thank you. Case can now be closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a new Sony Mobile Xperia Z3 Compact and within 6 days the screen cracked due to a known defect with the model. I contacted Sony on November [redacted], 2014 where they confirmed the phone was under warranty, this was a known defect, and I was assigned the RMA case number [redacted]. My phone was marked as received by the Sony warranty repair center on November [redacted] and I was told it would be up to 14 business days until the phone was repaired and returned to me. Today is December [redacted], far in excess of the 14 business days, and after multiple calls to Sony Mobile customer service, and after speaking to managers about the issue, they still do not know when the phone will be fixed and returned. The do not seem to be able to follow through on their warranty in a timely manor. Their supervisors always say they will email me or contact me back within 48 hours and never do, and even when I call in they do not have any new information.Desired Settlement: At this point I am not interested in continuing to do business with Sony or use their phone. Since they cannot repair or replace the device in a timely manor, which was defective through no fault of my own, I think it would only be fair for them to refund the purchase price of the item. I need to get a replacement phone as soon as possible.

Business

Response:

Sony Mobile sent a replacement Xperia Z3 Compact to the customer that was delivered Jan. [redacted] via [redacted]. We apologize for the delays.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I receive a pack of dvd -r discs as a gifts last xmas 2013 and start using now 1/2 of 100s packs were defective I have called numerous times and they refused to replaced my defective discs

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about her complaint with Sony dvd -r discs. We have been trying to get in touch with this customer since June **, 2014 to discuss the issue. We sent him a Contact-Us email on June **, 2014. Sony has not heard from the customer to date. Sony needs a copy of his receipt to facilitate the refund or replacement option.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

no one had called me and once I received the email I returned their call and left a message but noone had ever reached me again my phone number is [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony DVD-R 100DMR47SP. Sony spoke with [redacted] on June **, 2014 regarding this claim and Sony offered to reimburse the cost of a replacement same or comparable DVD-R. Customer accepted the offer on May **, 2014 and we are currently waiting for the copy of the sales receipt for the DVD-R so we can proceed with the refund.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: I purchased an Xperia 2 16GB Black tablet from a Sony Style store in [redacted], ** on 07/**/2013 ([redacted]). I had to ship this item to the [redacted] Service Center on June [redacted], 2014 via [redacted] because of an issue with the charging port. The item was confirmed delivered and signed for to the [redacted] Service Center at [redacted], **. Listed below are the item details: [redacted] After receiving my item, the [redacted] Service Center contacted me and informed me that this would not be covered under the manufacture warranty and they would need to send it over to the [redacted] Extended Service Center for repair under my extended service contact. The [redacted] Service Center shipped it to the [redacted] Extended Service Center and gave me a tracking # of [redacted], dated 7/*/14 via [redacted]. However, when you talk to the [redacted] Extended Service Center, they have absolutely no idea where my tablet is. I am absolutely sick and tired of going back and forth between the [redacted] Service Center and the [redacted] Extended Service Center and being told that I will be called back within 48 hours and not ONCE have I been called back. At this point, I want a full refund for my tablet and my service plan in the amount of $505.35. The tablet was sent in before the 1 year manufacture warranty was over and this has been an excessive amount of time with inadequate customer service. I have not gotten to use the tablet for months nor have I even gotten to use the service plan, since I clearly do not have fixed tablet in my possession. I have been more than patient and this is not the first time I have had to go around in circles with the [redacted] Service Center. I have called the [redacted] Service Center multiple times as well as the [redacted] Extended Service Center with no resolution and no calls back. I have sent emails to Sony Customer Service and Support with no email responses. Since I have had to wait so long, I have already spent more money purchasing another tablet because I could not wait any longer on Sony.Desired Settlement: All I want is my money back, a full refund in the amount of the tablet and the service plan, not prorated. Like I stated, I have already purchased a replacement tablet (from Sony). I've waited months and it's unfair that I've had to wait months with no tablet, spend more money because their service center cannot fix my product and return it in a timely manner.

Business

Response:

Hi: A replacement unit was shipped to the customer on 10/**/14 and delivered on 10/**/14. Tracking number = [redacted]. Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased this computer November 2013, and immediately noticed a number of issues that Sony claimed would be addressed with software updates such as: touch screen working intermittently, very loud cooling fan, very poor Wi-Fi reception, very sluggish processing power. Additionally within 45-days I began software issues and spent so many hours on the phone with Sony tech support they decided to replace the computer. However even that was an issue because even though my warranty covered shipping because I bought the computer at a physical store, Sony only would allow me to be serviced by the store; this was not outlined in my warranty. Then 8-months later (last month) I accidently dropped and cracked the touchscreen. When I contacted Sony for a repair, they informed me that because I was stationed outside of the United States they would not cover the break. I am submitting this report because nothing Sony has promised either verbally or in writing has been provided I am not out of options dealing with Sony directly.Desired Settlement: Either repair or refund

Business

Response:

Dear [redacted]

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about his Sony Notebook SVF15N17CXB .

Sony has contacted the customer who is currently in Korea right now. We already discussed options to resolve his issue . Customer will have an opportunity to bring his unit to [redacted] since he will be here for Thanks Giving celebration. We also discussed that a replacement wont be possible, however Sony will reimburse him the purchase amount for the said unit to honor the warranty, if diagnosed to be not repairable. The customer understood and he agreed.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A few months ago, I purchased a Sony Vaio for my family's use. I started to set it up, but was unable to finish as my profile was already in use with another computer. Now I was going to set it up for my children to use for educational purposes; however, the laptop will not boot. I am receiving an error message saying no operating system can be found. I followed the instructions on the website and ended up calling customer support.

Customer support proved completely unhelpful and after the representative did not get his desired recovery options he had me check to see if the hard drive was being detected. The hard drive was displayed in the BIOS. Once the representative was informed of this, he informed me that my only option was to purchase recovery disks as the problem was a software issue and that is not covered under warranty.

I find this completely unacceptable as the laptop was not used, and only started one time. To my recollection, I was not provided an opportunity to make recovery discs, nor is it likely that I would have had any media available for that purpose. The product in question is a Sony Vaio, model SVF1421ECXB and was purchased at a [redacted].Desired Settlement: I request the recovery discs be provided at no additional charge or expense on my part.

Business

Response:

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about his Notebook SVF1421ECXB.

Sony has contacted the customer, we left a voicemail advising him to call us back at ###-###-#### and provide the reference number [redacted]. We will provide the customer a one time accommodation for the recovery CD.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a Sony TV for my son and within 4 months the TV died. Sony informed me over the phone the only thing they could do was to buy the TV back. Once I jumped through all of their hoops and they received the TV on June *, 2015, they won't send me my check for the buy back option. They told me that they released authorization for the check to be sent on June **,2015 but it would take between 4-6 weeks for it to arrive at our address. I have been more than patient and it has been 12 weeks that I have been trying to get my money back. Sony reps just keep bouncing me back and forth between technical support and customer service. They claim they sent the check to the wrong address and had to cancel the check but can't tell me when they will issue another check. Someone needs to help me hold them accountable for what they are doing to me. This is cruel and unjust punishment. They have my tv and now won't hold up their end of the deal. I just want my money. Please help me.Desired Settlement: Sony needs to be held accountable and someone needs to make them refund me for the TV that they wanted back. They were the ones who said the only way that they could help me was to buy the TV back. Well they have the TV now they need to pay me for it. I want my money. Please help me!!

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about her Sony TV KDL32R330B. We called the customer however, we were unable to get hold of her. She returned our call and we advised her that the check has been reprocessed due to system issues. It was approved last [redacted],2015 and she will receive it 4-6 weeks from the said date. We apologized to the customer for the delay of the check. We shall monitor the case. Sincerely,Jim C[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'll believe it when I see the check in the mail. Sony has been promising me my check since June **, 2015. I have already waited over 12 weeks for a check that never comes. If they want to take care of this problem I should not be asked to wait another 6 weeks when I have already waited over 12 weeks and still don't have my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased an Xperia Z2 in may 2014, in August the phone screen self cracked while in my pocket. Sony provided an rma and shipping label and I sent the phone in for repair/replacement. After doing this I started to research this issue and found several (hundreds) of people claiming the same issue. Hairline cracks either on the front or back glass of the phone, in some instances this happened while sitting on a bed side table or like me while inside a pocket.

A week after I sent it in I got a email from the repair centre with a quote for 188$ + tax to repair the phone, stating it wasn't covered under warranty and damage was caused by 'accidental user damage'. I've contacted Sony's Xperia support line on countless occasions stating my case with no resolution at all.Desired Settlement: Repair, or Replace the phone.

Business

Response:

We are sorry to read that the customer’s phone has a cracked screen. We have reviewed this case and found that the phone has a single hairline fracture. Sony will repair this unit this unit under warranty and at no cost to the consumer. Our call center agents will be contacting the consumer shortly to setup the repair at no charge as well as provide return shipping labels.

Review: I bought a Sony Walkman NWZ-W273SBLK, and now -1- the volume in my left earbud is MUCH lower than the right earbud and -2-when I connect the Walkman to the computer to charge it, the mp3 player shows up in the Windows explorer for a few minutes then disappears , then minutes later pops back up again. -3-battery lasts me at most 5 hours when it should last 8 hours ( and I bought this 2 months ago) . I called today THREE TIMES. 1st time the guy put me on hold and then disconnected me. 2nd time I talked to [redacted] ( he claimed his employee id is [redacted]). He claimed he does not hear me very well ( I found out they are located in the [redacted]). He totally misunderstood my problems. I called a 3rd time and talked to [redacted] who said there are no notes or my name anywhere associated with my phone number. I cannot get anything out of these fake customer service. I have been on phone for 40 minutes already and they ask me dumb thing like "can you plug it in the computer"-"DUH THIS IS HOW YOU CHARGE IT". Or "can you plug it in and see if the problem persists"-"You cannot both plug it in and listen to it in the same time". I am EXTREMELY disappointed with the SONY Walkman. I used to have one when I was a kid and it lasted me for 10 years. Now it failed after 2-3 months. This 3rd time I asked to talk to a supervisor and they told me there is none available.Desired Settlement: I need to talk to somebody that speak English and I need a refund or exchange.

Business

Response:

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from Bogdan Dumitrescu about the Sony NWZW273SBLK. Sony has contacted the customer and we offered him a buyback. Customer accepted the offer. We sent him a shipping label to return the unit. We will process the check once unit is in transit. We shall monitor the case.Sincerely, [redacted]

Review: I mailed a camera under warranty to the Laredo TX repair center (Work Order #[redacted]. The product was repaired and returned to me, but I was not returned the camera case that I had mailed the camera in with.

Per the instructions on the mailed packaging I receive, within 7 days of receipt of my repaired Sony DSCRX100/B camera, on 01/**/2014 at 12:26pm MST I called ###-###-#### to report a shortage in my package (a Sony maroon colored camera case, model #: LCS-CSW). I was told at that time the item would be mailed to me within 14 days.

After 21 days, I have sent several emails into 'Support' requesting an update, before receiving the following reply: "I see that this issue was investigated when you called to inform Sony that your camera case was not returned with your camera. Based on your file, the findings show that our service facility only received a wrist strap together with your camera and they cannot send a replacement camera case. [redacted]"

I asked for a copy of the file referenced above. I have also submitted a photograph and copy of the original signed repair request form (both specifically indicate the camera case as being mailed in). I never received a copy of the investigation file, nor acknowledgement that my supporting documentation was ever received or reviewed.

Thanks for the assistance,Desired Settlement: Please provide a new replacement camera case (marron colored, Sony model #: LCS-CSW), or refund check of $15.00 (the retail cost to replace it).

Business

Response:

Dear Dispute

Resolution Services:

Thank

you for contacting Sony Electronics Inc. regarding the complaint your office

received from [redacted] regarding the Sony LCSCSW/R. Sony has contacted this

customer and will reimburse the customer for the product. The customer should

receive the check in about 4 weeks.

If

you have any questions or require additional information, please feel free to

contact me at ###-###-####.

Sincerely,

Review: Sony advertised on their website that if you apply for a card through Sony Financial Services you would receive a $100 credit on your order. This offer was substantiated by the phone salesman with whom I placed the order. The credit application was submitted over the phone by the Sony representative and approved. The following week when I received my paperwork, the financing terms were incorrect and the $100 credit had not been applied. I made a call to customer service and the financing terms were corrected and I was told that the $100 would be credited to the account within 1 to 3 billing cycles. The credit was not applied to the account by the fourth statement and I placed a call to the customer service department to address the issue. I was told that I was ineligible and Sony would not honor their claim. When I asked the representative to provide the transcripts of the sales and service calls, they said they would provide them in 7 days. Sony did not provide the transcripts and did not contact me. I called customer service and despite the fact that the credit was advertised on their website and I was told on two occasions that my account would be credited, I was informed that Sony believed they were not responsible for providing the credit and they would not pay.Desired Settlement: I want Sony to honor their advertisement claims and the statements made by their sales and service representatives and refund the $100 to my Sony Financial Services card.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about advertising issues. We are still reviewing the case and coordinating this with the proper department to determine how this issue can be settled. We will follow up with you and with the customer as soon as the information becomes available.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sony is still reviewing the case and coordinating this with the proper

department to determine how this issue can be settled. I am still waiting for them to follow up

with a response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complain your office received from [redacted] regarding the SONYCARD. Sony has contacted the customer August **, 2014 and talked to customer about issue. Sony offered her Gift Card of $200 dollars, she can use for the next product purchase to Sony stores. Customer accepted offer.

Review: Sony has taken a very long time repairing and responding to me in regards to my repair. My Sony HT-ST7 was sent in due to being defective. I sent it in and received it back damaged from transit. The soundbar was improperly packaged by Sony with absolutely zero padding/packaging material on the sides. The soundbar dug a hole in side of the box, cracked the plastic housing, and bent the metal grill. The soundbar was left to move freely from side to side with any packaging, but had excessive packaging on the top and bottom.

The claim was filed with Sony August [redacted]. I then followed up on August **. Never heard anything back. I called them and was told that I was provided the wrong email address and to please resend my complaint. I resent my complaint August [redacted]. On August [redacted] FedEx showed up at my door and said they were here to pick up a damaged delivery. I until this point, I had not heard or received any replies. I handed the delivery to the FedEx delivery man and have never heard back from Sony or FedEx.

I have called on August [redacted] and August [redacted] and no one in the customer service department can tell me the status of my complaint, where the soundbar is, what will happen and when. I am not being allowed to talk to any supervisors or managers. I have been hung up on by a service rep after I declined to hang up until I talk to manager.

I keep being told that I will be called in 24-48 hours by the "follow up" team. This has yet to happen.

I initiated a complaint about my item being damaged almost a month ago and I have yet to hear back from anyone or receive any kind of information as to what will happen or where my soundbar is.

My repair order is: [redacted]Desired Settlement: I would like to receive a call from a manager who actually cares about what is going on, and can tell me what is going on and why this is taking so long. It is ridiculous that this "follow up" team and managers/supervisors hide behind "they are email on'y" no inbound call excuse.

Business

Response:

RE: [redacted] Case: [redacted]

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding The Sony HTST7. Sony been in touch with the customer and has informed him that a brand new replacement will be sent to him within 7-10 days starting 9/** or sooner. Customer agreed, we had provided him with the Workorder number in connection to this as well in case he would wish to follow up.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: Dear Sir/Madam,

I have previously contacted Revdex.com with a complaint against Sony Corporation customer service and refund policy. I had an issue with my Sony Vaio laptop, which broke down continuously while on manufacturer's warranty. Initially, Sony agreed to evaluate the repair cost of the unit, however their price was about the same as its purchase price. I filed a complaint on April **, 2014, which soon lead to Sony's offer to buy back my defective unit and issue a refund check. I put the laptop in a box and according to the instructions provided by Sony and returned the package on June **, 2014 via FedEx ( tracking number [redacted]) to the address provided on the return label. Two weeks later I called Sony to check on the status of my refund and they said they were working on it. In mid July, 2014 I received a letter from [redacted] of [redacted] Corporation regarding repair of my Sony Vaio Laptop and requesting a payment of $643.00. I was very surprised as I had never purchased any computer from [redacted], and had never requested any repair. I had also crossed out "repair" and added "Please refund purchase price" on the package instruction sheet which I inclosed along with my laptop. I immediately contacted Sony and found out that Sony repair center had recently sold their legal rights to handle defective computers to [redacted] of [redacted]. The representative ([redacted]) assured me that Sony would buy my unit back from [redacted] and issue a refund check within following two weeks. I also contacted [redacted] and explained the situation to them. I kept calling Sony every two-three weeks to check on my case status (event id # [redacted]) and they kept saying they were working on it. Finally, two weeks ago, Sony representative advised me to contact Sony Support center via e-mail, which I did three times since and still haven't received any reply. Today, on September *, 2014, I received another letter from [redacted] saying: "The COD service on your product under service order [redacted] was moved into an abandoned hold due to no response to the estimate on 7/**/14. The balance due for the diagnosis and shipping fee of $79.94 must be paid before the product can be returned". I have not contacted [redacted] yet, as it's past their business hours. Please look into this issue and make Sony stick to their promise and grant me a refund. This problem have cost me too much time and effort by now. If I do not receive a positive result I will have to bring legal action upon Sony Corporation. Thank you,

Best Regards,

[redacted])Desired Settlement: laptop purchase price refund and extended warranty refund

Business

Response:

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding emails that she’s been receiving from [redacted] and the refund check that she should have received from Sony. Sony has contacted the customer advised to disregard emails she’s been receiving from [redacted] and Sony has emailed [redacted] to stop sending notifications since the unit is already for buyback. Also, customer was advised that Sony has processed the check and turn around time for this is 4 to 6 weeks, customer understood.

.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Review: I've been a loyal Sony customer for years and their products are known for their dependability. So when I bought the Sony VAIO Model #SVE171E13L, Product name SVE17137CXB last year I thought that it would last more than one year, I was wrong. My laptop was never dropped and no liquids ever touched it so when I tried to turn it on after a night of rendering my designs for class the screen stayed completely black but the laptop turns on and the screen hasn't been on for three weeks. In those three weeks I've called Sony multiple times only to be hung up on and told that I can pay 400+ more dollars for a new motherboard. ARE YOU SERIOUS!?!?! I paid 1000 dollars for this laptop only for it to fail 15 months later. Thank god for [redacted] or else I would've failed my class, they retrieved all my saved work. I checked [redacted] and message boards and tons of people had the same problem so when I mentioned this to countless reps only response I got was there's no defect on your product. But ironically the model number and product name doesn't even show up on the Sony website when searching for my laptop, their response was its because its no longer made anymore. Are you kidding me? A year old I7 laptop completely removed without even going through the price reduction phase out. If I wanted a terrible laptop I would've bought an overpriced MacBook. If this is the best Sony has to offer I'm sad to say I will have to look to other brands for my future electronics.Desired Settlement: I would settle for one of the three outcomes. 1.) A refund for the price of the product. 2.) Replace it with a newer version laptop of equal value. 3.) Just repair it and allow an extended warranty to be purchased so 12 months down the line I wont be reliving this nightmare should it happen again.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about his complaint with Sony VAIO SVE17137CXB. We have been trying to get in touch with this customer since June **, 2014 to discuss the issue. Customer returned call on June **, 2014 and we requested him to fax in a copy of his sales receipt so that we can review and check options for him. The customer agreed to provide a copy of the receipt. We are currently waiting for him to send the sales receipt.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed theresponse made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I've contacted them several times and faxed my receipts over 3 times to them and they said they would contact me but I haven't heard anything from them since the [redacted] when I called them back the last of my four other attempts to reach them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for following up on this matter. Sony spoke again with [redacted] on June **, 2014 and informed that him that we have a refund check amounting to $734.37 processed on June **, 2014. Also, we processed a prorated buyback for his Sony Protection Plan amounting to $64.00 on June **, 2014. He will receive these checks 4 to 6 weeks from the date it was processed.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint and I accept it, but 4-6 weeks is a completely unreasonable time frame to mail my funds. They were able to Overnight my laptop back to them why not my check?

Review: I applied for a Sony Card (Visa Credit Card) by clicking on an ad on their website offering a $50 account credit after my first purchase. They of course sent the card and now tell me I was given 5,000 Sony points instead, which amount to nothing. They claim they cannot change my promotion although they changed it from what I signed up for. According to the paperwork and website I was given I should have received $50 credit on my account, the only stipulations were as follows:

Spin a $50 Sony Card credit after your first purchase (The 'spin' referring to Wheel of Fortune game show which is the Sony site this is offered on)

† There must be at least one charge posted to your account within 90 days of account opening in order to qualify for this credit. The credit will appear on your monthly Sony Card statement within 8 – 12 weeks of your first purchase. To be eligible for this offer, the account must be open and in good standing at the time the offer will be applied to the account. The statement credit will not count as a payment to your account. Please continue to make regular payments.

When applying , there was no change in offer, or if there was it was well hidden. The only link I clicked on was for this offer, there was no credit denial or reloading of another webpage.Desired Settlement: I want the $50 credit they promoted and the Revdex.com to look into how many other people they dupe with this false advertising.

Business

Response:

This claim is regarding points and/or credit card. Neither of these detail are handled by this divison of Sony. The complaint has been forwarded to a different division. Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is not a response to the complaint. This company has been ignoring any attempts at resolution since the complaint has been filed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi! Thanks for your patience with Sony. I do apologize that this issue with Sony Rewards and GE Capital One has taken so long to resolve. According to Sony Rewards, they are going to reach out to [redacted] today to resolve.

Thanks, [redacted]

Consumer

Response:

They finally contacted me and have issued the $50.00 credit, this is what they should have done in the first place instead of making an offer and then deciding to change its terms.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Sony advertises price matching in their online store ([redacted]), but refuses to when I asked for price matching to [redacted].

Sony sells the MDR-1RBT at $399.99, and [redacted] had it on sale two days ago for $131.99 (out of stock since then, and price back to regular).

The item was available a few hours prior to my call to Sony, and I had already placed an order with [redacted] at the price I want to price match at. Upon calling Sony, the CSR refused, saying that it was out of stock, ignoring that I stated that I have already placed an order for the item at the lower price less than 12 hours before, and can provide proof of it.Desired Settlement: Why bother advertising price matching when you won't do it?

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony MDR1RBT. Sony has contacted the customer and explained that every store has their own promotion and we cant provide him the price of the to the other dealer since every dealer has their own policy.

If you have questions or require additional information, please fell free to contact me ###-###-####.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony MDR1RBT. Sony has contacted the customer and explained that every store has their own promotion and we cant provide him the price of the to the other dealer since every dealer has their own policy.

If you have questions or require additional information, please fell free to contact me ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is clearly not what the price assurance policy ([redacted]) states:

"If you’ve already purchased a product from Sony Store and find a lower price for that exact same product at any Sony venue or Sony authorized reseller within 30 days, contact the Sony Store location where you purchased the product or call us toll free at ###-###-#### and we will happily refund you the difference.

If you are ready to purchase a Sony product and find that exact same product in-stock and advertised at a lower price at any Sony Store venue or Sony authorized reseller let us know and we'll offer you a similar price. Simply provide us the proof of price while that price is in effect to get an adjustment."

Please note that it specifically includes "Sony authorized reseller" which clearly includes price matching to [redacted].

Attached is a PDF copy of the exact terms stated as per Sony store's site.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is clearly not what the price assurance policy ([redacted]) states:

"If you’ve already purchased a product from Sony Store and find a lower price for that exact same product at any Sony venue or Sony authorized reseller within 30 days, contact the Sony Store location where you purchased the product or call us toll free at ###-###-#### and we will happily refund you the difference.

If you are ready to purchase a Sony product and find that exact same product in-stock and advertised at a lower price at any Sony Store venue or Sony authorized reseller let us know and we'll offer you a similar price. Simply provide us the proof of price while that price is in effect to get an adjustment."

Please note that it specifically includes "Sony authorized reseller" which clearly includes price matching to [redacted].

Attached is a PDF copy of the exact terms stated as per Sony store's site.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

RE: [redacted] Case: [redacted]

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony MDR1RBT. Sony has contacted this customer and advised that Sony’s Price Assurance cannot be applied towards the purchase since it did not meet the terms and conditions under it.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Business

Response:

RE: [redacted] Case: [redacted]

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony MDR1RBT. Sony has contacted this customer and advised that Sony’s Price Assurance cannot be applied towards the purchase since it did not meet the terms and conditions under it.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As previously stated, the representative stated that the policy did not apply since (approximate words) "[redacted] requires logging in to complete the purchase," which is completely incorrect, with respect to both the policy stated on their website and [redacted], that item in particular, does not require adding to cart or logging on view the price, and checking out via guest skips the logging on part.

I have already filed a complaint with the Attorney General's office, and will open another with the FTC, since it seems like they are doing everything they can to get out of their own written policy..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As previously stated, the representative stated that the policy did not apply since (approximate words) "[redacted] requires logging in to complete the purchase," which is completely incorrect, with respect to both the policy stated on their website and [redacted], that item in particular, does not require adding to cart or logging on view the price, and checking out via guest skips the logging on part.

I have already filed a complaint with the Attorney General's office, and will open another with the FTC, since it seems like they are doing everything they can to get out of their own written policy..

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased the 7.1 Channel Wireless Headset made y Sony. My son lost the USB adapter needed for the headset to work. I contacted Sony for a replacement and was told I would have to purchase a completely new headset because they don't sell the pieces separately. This is a $2-$5 piece, and they are telling me to purchase another $100 set to get the piece. Had I know this before, I would not have purchased the headset.Desired Settlement: Replacement of the USB adapter for the headset.

Business

Response:

Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above reference Revdex.com case# [redacted].

Unfortunately at this time SCEA does not have any USB adaptors available for purchase separately for the PlayStation® Pulse wireless headsets. We Would recommend to periodically checking our official website at [redacted].

SCEA will now consider this matter closed.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at Jaw or in equity, all of which are expressly reserved.

Consumer Services

Sony Computer Entertainment America, LLC

Review: This is the 3rd time that I've had this problem with my computer. When I turn it on the screen is completely black and it stays black.

This problem has been happening for a few months now, it started happening March 2014. I called customer service and the representative gave me instructions on how to fix it and I was forced to erase all my files. It happened again in May, I did the same thing. Then it happened again in June, I sent it to be fixed and they supposedly fixed it but the problem is still occurring. It was bought March **, 2013, model number SVE1413CCXP. Sales person was [redacted] his name is [redacted].Desired Settlement: This computer shouldn't be having so many problems considering its only a little over a year old. I request a full refund. I paid $629.99 for the laptop plus $99.99 for the two year protection plan which they say doesn't cover a refund or new laptop in total I spent $729.98.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SVE1413CCXP. Sony has contacted this customer, however, the call went to voicemail. We are currently waiting for the customer’s call back so that service procedure can be discussed. Sony will not be able to refund the customer for their purchase as of the moment.The terms and conditions of his Sony Protection Plan will stand as it is.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: SONY repair center was sent my Z3 mobile phone on 04/**/2016 for repair within 1 year of warranty period (RMA number [redacted] created with IMEI number [redacted]). I contacted SONYMOBILE support for an status update on 04/**/2015. They escalated and asked me to call back after 48 hour (Tuesday, 04/**/2016). Today is 05/**/2016. I had contacted Sonymobile four times and there is still no update. Each time I contact customer support, I am given the run-around and asked to call back the following week. When I called back today for a status update by supervisor, I was told to wait until I was contacted by a supervisor. I then asked to be connected to a supervisor and was told I would be connected to a survey line where I could leave a complaint. Instead of being connected to the survey line I was eventually connected to Spanish automated voice instructing me to input a number and when I did the call was dropped. This is unacceptable as I have been more than patient and this phone is my primary form of contact. Please repair and return my phone ASAP!Desired Settlement: Repair the phone and return it back to me ASAP. I have lost more than 1 month of use of this phone which is used as my primary contact.

Business

Response:

Sony Mobile regrets the repair delays. A replacement phone will be shipped May *, 2016 via [redacted] overnight.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: the following email was sent to customer relations in reference to a defect within the software update. I have received a phone call back in which I was cursed at, laughed at, and hung up on. it is impossible to get anyone to take this matter serious. I spent multiple hours on the phone trying to get in touch with someone in customer relation or supervisors, but none are available nor do they return a phone call:

To whom it may concern:

This a a follow up email to customer relations in reference to the subject case number. Within the past week I recently updated my sony a/v receiver unfortunately once again this update has caused my [redacted] on the Sony a/v receiver to not function. When the [redacted] option is pushed I just receive a black screen causing the a/v receiver to freeze. Last time this occurred it took Sony about three months or more to resolve before their was a newer update was available. I purchased this product over a year ago for $500.00 and one of the main reasons was due to it having [redacted] capabilities.. This is the second time this has happened. I have worked with tech support on trying to resolve this issue and can't find a solution. We have tried multiple apps that do function, resetting the system, changing DNS address... Etc ... This is frustrating and time consuming.. It's an inconvenience .. Not only the phone calls, tech support, but then I have reprogram each app with your account and of course write emails.... I have been a loyal Sony customer for years. All my televisions(4) ps3's(4) ps4(2) cameras etc... I haven't had any problem with. It's this av that continues to crash after updates ...please contact me asap so we may find a solution by either exchanging this product for a newer model or a refund... The best method to get in contact with me is by cell phone ###-###-####.

Thank you....

[redacted]Desired Settlement: an exchange for a newer product or refund

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about his Sony Home Theater System model BDVN790W. We already contacted the customer, and discussed possible option to help him with this problem. We advised him to email us [redacted] the model he like that would be compatible with the applications he needs ,and we will advise him how much we could offer him the model as a replacement to the unit that he is having issue with. The customer understood our recommendation, we shall be waiting for his response.Sincerely,[redacted]