Sony Corporation of America

Review: We have a Sony Vaio 13 Fit purchased about 2 months ago (this is our third one - had to replace other 2 in store). The wifi goes in and out and the technical department offered to replace the wifi network adapter with a higher end adapter (part #[redacted]). We have a case number [redacted]. They told us to go to [redacted] for the replacement. We went to [redacted] and they told us they have to ship the computer out of state and it will take 2 weeks to get it back. We found another local company, Microcenter at [redacted], which is an authorized Sony repair center and can replace the card onsite. We called Sony back and asked if we could have the card replaced there as the computer would be back within 2 days. We also asked if the card could be shipped to us or to Microcenter so we can have the wifi card replaced. We were told that the card takes 7-10 days to ship but can only be shipped to the service center for [redacted] and that if we have Microcenter replace it we may have to pay for it.Desired Settlement: We would like to have the higher quality wifi network adapter either sent to us or sent to Microcenter and have Microcenter authorized to do the replacement under the warranty at no cost to us.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SVF13N13CXB. Sony has contacted this customer and was advised to drop off unit to [redacted] for repair as the best option, however customer declined the offer.

Review: I set up an Out Of Warranty repair through Sony.com and mailed my Sony Digital Camera Model DSCH90/B to Sony LCSC Repair Operation, [redacted] on 7-*-14. This was their Event #[redacted]. Camera was returned to me unrepaired. I returned camera 2nd time on 7-**-14 with letter outlining the problems with the camera (takes blurry pictures, zoom doesn't work, power button takes 20 seconds to turn on). Camera returned to me stating it was repaired. However, the camera was not repaired and the same problems existed. Another phone call to [redacted] facility, they requested I mail it back. This time Sony E-mailed me prepaid postage.

On 8-*-14 I returned the camera a 3rd time for repairs and it was returned to me unrepaired, but included with the return was a repair statement indicating repairs were complete and the camera was working. It was not working and the same problems still exist.

I have spoken with multiple people in the Texas repair facility, [redacted], and [redacted], all indicating they would have Customer Relations call me within 24-48 hours. My last call to Texas Repair Facility was 8-**-14. No return phone call has come to me. Sony charged my credit card $96.46 but repairs were never made.

I filed two Customer Satisfaction surveys, 7-**-14 and another about 8-**-14. I did not give Sony a glowing report. I never heard back. I have followed up by E-mail complaining about the poor customer service, long phone wait times, improper repairs, and lack of refund of my repair charge of $96.46. No one calls me back.

At one point one of these service persons actually indicated if I send them my original purchase receipt Customer Relations might refund that amount, which is $231.06 plus postage of $18.99. I faxed those documents to Sony's Dispute Dept. on 8-**-14 to FAX # ###-###-####. So far I have had no response - ZERO.

Obviously, I'm quite upset with Sony.Desired Settlement: I request a full refund of my purchase price plus postage amounting to $250.05.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony DSCH90/B. Sony has contacted this customer and was offered to send the unit back to service center for repeat repair. Customer received a prepaid shipping label. Advised customer that someone from Sony or service center will contact him and if determined that unit cannot be repaired. Customer accepted the offer to send unit for repair.

Review: I was charged for content that I did not want on Madden 25. I canceled the transaction, but was charged for the item anyways. Since I was charged, I felt like I should have received the digital content, however, I did not. I waited a week, after speaking with EA Sports about the digital content. The content never came to me, so I disputed the charges with my bank. In result, Sony has suspeneded/banned my account. When I called Sony and asked them about it, they informed me that I would need to repay the $49.99 in order to receive my account back. They tell me that the content was used, however, I did not even receive the content. I have already received my money back from the bank.Desired Settlement: All I would like is my account reinstated. I have money invested in other games that I play, and I feel like Sony has taken that away from me. If this cannot be resolved, I will go to my back and dispute every and any charge from PSN, because Sony has taken my ability to enjoy the money I spent on the games I play.

Business

Response:

Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# [redacted].

SCEA has contacted the consumer and this matter has been resolved. SCEA will now consider this matter closed.

Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved.

Consumer Services

Sony Computer Entertainment America, LLC

Review: I purchased a Sony Bravia TV model KDL55W900A from [redacted] / [redacted] on 12/**/2013. Part of the offer at that time was a Free 12 months subscription with Netflix and 6 months with Hulu plus. This offer can save me around 200$ and that was one of the reasons I bought the TV. There was no notification from [redacted] or Sony that there is expiration date on that offer. I was not notified by [redacted] Agent or by Sony to activate my offer before it expires. I was planning to leave the country for few months and planning to activate the service when I get back. I went to [redacted] to ask about that and they said that this offer came from SONY and it was not an offer from [redacted] and they ask me to contact Sony. [redacted] said there is nothing they can do. I contacted SONY 4 times. each time an agent will put me on hold for more than an hour and then tell me the same thing, that the offer expired in April and that there is nothing to do but to to get me through another agent to review the case and call me back. They never called back , I have to call each time and stay on hold for more than an hour before getting the same answer. The last agent was rude (although she was a customer relations agent !!!). they offer no compensation and blame the expire on Netflix and Hulu. My electronic ticket with Sony that has all the information is [redacted]Desired Settlement: 200$ refund for the service they offered but did not provide.

Business

Response:

Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the 1 year promotional code for netflix , we advised customer to have subscription for 12 months and we ask to send us Proof of billing we will reimburse the amount he paid for. customer refused the offer and informed us that he will keep complaining with Revdex.com..

If you have any questions or additional information, Please feel free to call us at ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Offer was for 12 months Netflix and 6 months of Hulu plus. First I did not refuse the result but they offered a reimbursement for ONLY Netflix and refused to pay for Hulu plus and they lied and said that it was not in the complaint. Also I did contact Netflix and they have no 12 months subscription, they only offer a monthly basis deals and I told that to Sony customer service and he said that every month get the bill and submit a form for reimbursement which I don't think it is reasonable. I think Sony should calculate how much Both Netflix(12 months) and Hulu plus(6 months) would cost and pay that upfront. Also they have one of the worst delays on customer service call. every time I call I would be on hold for at least and hour to hour/and half.

Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I request that sony pay for 12 months Netflix subscription and 6 months of Hulu plus. I have no reason why they want to pay half of there offer and they admitted they had that offer before.

Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank You for contacting Sony electronics Inc. regarding the complaint your office received from [redacted] regarding Sony KDL55W900A. Sony has contacted this customer and offered to reimburse the amount he paid for one year promotional code for Netflix but cust declined the offer and he is asking for both Netflix and Hulu plus promotion. We already informed the customer that promotion is already expired and the 12 months reimbursement for netflix is the final offer.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: August **, 2013 I have tried to reach Sony for the last 2 weeks to let them know that the 55" TV that I bought at Best Buy on February *, 2013 is defective and not working. I have the names and their employee ID numbers of whom I have spoken with to try to resolve this matter if you need for me to give them to you. I have spoken to at least 12 people at SONY and all I keep getting is the run around to try to resolve this issue and have SONY send me out a NEW 55" Sony Bravia TV. To this date, this matter has not been resolved and I am very disgusted with the Customer Service and ignorance of this company! I have spent a lot of money on this TV and it is only 6 months old TV and I want it replaced IMMEDIATELY with a NEW TV. The reference number that Sony gave me is: [redacted]. When I spoke to them on Friday, they are giving me the excuse that their computers are down until Tuesday, August **, 2013. We are going on 3 weeks of trying to get this matter resolved! I would like a complaint filed against this company for having Defective Products and Poor Customer Service!Desired Settlement: Since I have diligently tried to resolve this matter for the past 3 weeks I would like for SONY TO REPLACE MY 55" BRAVIA TV WITH A NEW 60" SONY BRAVIA TV FOR ALL OF THE HASSELS THIS COMPANY HAS PUT ME THROUGH. I WOULD LIKE THIS SHIPPED TO ME IMMEDIATELY. I look forward to hearing from you. The best way to reach me is by calling my cell number listed below. Sincerely, [redacted] ###-###-#### HOME ADDRESS: [redacted] EMAIL ADDRESS: [redacted]

Business

Response:

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony KDL50EX645. Sony has contacted the customer and the customer has accepted an exchange for a new TV at no charge. The customer should receive the TV in about a week.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Sony Electronics Inc.

National Customer Relations

###-###-####

Review: I purchased a SONY TV Model # KDL-40Z4100 this TV has defect(s) with their panels. Sony was/is well aware of the problem since 2008-2009 which is when this model was made. There are many complaints through the internet complaining about the

BU Board, T-Con Board and other issues. Their customer service are rude and repeatedly stated it's out of the warranty period. After I told her I spent $1,299.99 plus tax on the above mentioned TV less than 5 years ago she offered no solution other than buying a new TV with a 15% off on SONY only. Why would anyone spend more money on one of their products to have it go bad in less than 5 years? This is unacceptable. I have called every number possible without ANY response back nor a common courtesy email.

SONY Corporation is by far the worst company I have ever dealt with from their customer service, technical dept ( who apparently knew less than we do) in addition spoke very poor English. I am so disgusted that my calls and emails have gone unanswered.

I feel as if they should replace my TV or repair my TV at NO cost to me. They are well aware of the defects and did NOTHING to resolve them.Desired Settlement: Either a refund, replacement TV such as KDL-50W800B which is currently on their website for $999 , R 550A Series for $949. I am besides myself with their lack to any type of courtesy.

thank you for your help.

Business

Response:

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about her Sony Bravia TV KDL40Z4100 . Sony has talked to the customer and we already discussed that the unit is no longer in warranty and specific model doesn't have any recall also. However we still provide her offers : First to replace her TV with a Sony factory recertified unit of the same or comparable model for $579 + local sales tax , second offer is to provide her a 25% discount for a brand new unit from our Sony Store. Customer declined on our offers. Sony considers this claim completed. If you have any questions or require additional information, please feel free to contact me at ###-###-####. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] They ONLY offered 25% off on A NEW TV from THEIR STORE/WEBSITE ONLY. Otherwise a ReCertified/refurbished TV would be $579.00 Plus NYS Tax = $ 628.93 My original cost for my TV was $1,412.11 once again A TV that was defected product and Sony was aware of the panels being defective. Whether the 40" and 46" TV it is all over the internet about these Sony TV's being defective. They should have been recalled and replaced at SONY'S COST but they refuse to take responsibility as their fault. I feel I am being very reasonable and they are not. WHY MUST I shop from their website or store when their TV's are cheaper in other stores. Although MOST stores have been shying away from displaying/selling their products. They SHOULD AT the LEAST REPLACE ALL PANELS AT THEIR COST. The Ref# [redacted] I was given yesterday by [redacted] from Sony @ 5:40 PM. As I also stated to EVERYONE I spoke with at Sony whatever they do is a write off- they have not by any means done the right thing. I am so dissatisfied by Sony's poor attitude. I can't imagine them being in business much longer with their attitude and push defaults on to their customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about her Sony Bravia TV KDL40Z4100. We already discussed to the customer that her Sony Television is not part of any recall. However, we still offered her to buyback the unit for $706.05 as a one time accommodation. We contacted the customer for the offer, however she said that she has disposed the unit already. We tried all our best effort to assist her with this. As we reviewed all her responses here, there was nothing that would indicate that she doesn't have the unit anymore. Thus, Sony would not be able to continue with the offer. Our decision on this will never change and Sony considers this claim completed.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:AS YOU WILL FIND FROM THE BEGINNING SONY CONTINUED TO OFFER 15% OFF FROM THEIR WEBSITE OR IN ONE OF THEIR STORES. IT WAS ONLY RECENTLY THAT THEY AGREED UPON THE $ 706.05 AND ONLY RECENTLY WAS IT BROUGHT UP ABOUT THE TV. AS YOU SEE MY TV WAS OUT OF COMMISSION IN SEPTEMBER AND IT'S NOW JANUARY. THIS IS ANOTHER TACTIC OF THEIRS AND FAILURE TO FOLLOW THROUGH ON AN AGREEMENT. IF ANYONE FROM SONY WOULD HAVE TOLD ME THAT I NEEDED TO KEEP THE TV IN ORDER FOR ANY RESOLUTION I WOULD HAVE CERTAINLY SAVED IT, BUT THIS WAS NEVER BROUGHT TO MY ATTENTION UNTIL DECEMBER. WELL AFTER I PURCHASED A NEW TV AND WELL AFTER IT WAS BROUGHT TO A SERVICE REPAIR SHOP. AGAIN IF PARTS ARE NO LONGER AVAILABLE THEN WHY WOULD ANYONE SAVE IT? WITHOUT PARTS THE ITEM CANNOT BE REPAIRED!!!! I AM TRULY DISSATISFIED WITH SONY AND THEIR LACK TO DO THE RIGHT THING. ASK YOURSELF THIS: IF A MACHINE OR AUTOMOBILE WAS NOT REPAIRABLE AND OR PARTS FOR IT NO LONGER AVAILABLE WHAT WOULD YOU DO? AND WOULD YOU SAVE THAT ITEM IF YOU WERE TOLD THAT? I WAS HOPING THE TV WAS REPAIRABLE BUT I WAS TOLD BY SONY THAT NO PARTS ARE AVAILABLE AND IF THEY WERE AVAILABLE THE REPAIR WOULD NOT BE WORTH THE REPAIR.( PARTS + REPAIR)SONY'S RESPONSE HAS BEEN LESS THAN I WOULD HAVE EXPECTED. IN ADDITION, MOST OF THE RESPONSES ARE SIGNED BY [redacted] ALTHOUGH I DID NOT SPEAK/EMAIL WITH HER OTHER THAN 1-2 TIMESWHEN I SPEAK WITH SOMEONE WITHIN A COMPANY I ASK WHO I AM SPEAKING WITH AND EXPECT A RESPONSE FROM THAT PERSON. [redacted] WAS NOT PRIVY TO OUR CONVERSATIONS. THANK YOU,[redacted]

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a Sony Xperia Z2 tablet based on advertising that Sony stated on their website that the tablet was compatible with the remote play app. When I purchased the tablet and went home I found out that the app required 4.4.4 version of android which is available for every xperia z2 tablet except the [redacted] LTE version. I contacted Sony and they pointed fingers at [redacted], however [redacted] stated that they do not develop the software for Sony products and that Sony is the manufacture which makes total sense. I contacted Sony again and they said that the Xperia Z2 I purchased is not the Xperia Z2 that they are advertising because its with [redacted].

The representative stated that he was unable to get a [redacted] as they do not have them on the floor and a callback would be required within 24-48 hours. Its been a week and still not reply. I spoke to [redacted] again and they have been very nice about this and even tried to contact Sony on my behalf. I feel like I have been baited into buying something that does not do what is advertised.Desired Settlement: Someone from Sony who actually cares about customer concerns needs to contact me and provide an explanation and get whoever is in charge of making sure advertised products that those products live up to the advertisement. I'm on a contract with this device and I could have purchased other tablets, but I bought the Sony one because of what it is advertised as doing.

Business

Response:

The consumer apparently viewed a Sony Mobile Communications web site from another country/market.Sony Mobile Communications (SOMC) use IP tracking on our website and if he went to sonymobile.com he would have been directed to the US site. The US site clearly delineates the general market tablet and the [redacted] tablet as separate products. Actually, on both products SOMC does not communicate that either have the option to do remote play. If for some reason the consumer changed his location slelection on the SOMC web site, to perhaps the UK, for example, he would have seen that SOMC talks about remote play with the tablet there. But, SOMC does not offer that product in the U.S. market. The [redacted] version will get the remote play functionality in early 2015 but, it is too early to confirm the exact timing. SOMC will show, at CES, that the tablet will get the functionality in early 2015.The consumer will need to continue to check SOMC's PC Companion for the update or watch for a notice of update from [redacted] on their network.To be clear, the [redacted] Z2 tablet can not be flashed with non-[redacted] software.The consumer will have to wait until the updated [redacted] software is available.Regards,SOMC?

Review: I contacted Sony about an Issue I was having with my sheet battery for my sony vaioz2 on October [redacted] 2014. I talked to a rep who had no idea how to assist me which then transferred my to the parts department for a replacement sheet battery. I talked to one of the reps at the department and we made sure all of the troubleshooting issues were taken care of before hand and that they can fully assist me. Rest assured the rep said they can either refund me or replace the sheet battery which was not operating correctly, I opted for the replacement part even though they said it would take up to three weeks because they did not have it in stock at the moment. I gave them all required information to send me a prepaid Shipping label via [redacted] After waiting an extended amount of time I contacted sony via Email ( I talked to [redacted]) to see why my label has not been emailed to me in order to send back the defective equipment after providing them with TWO email addresses and TWO phone numbers to reach me at. I was told I had to call sony. So I call them and Jen picked up the phone and had no idea what I was talking about and refused to forward my call to a supervisor, she eventually transferred me to [redacted] who I then managed to have me transferred to a supervisor after teeth pulling efforts. I talked to [redacted] who claimed to be the supervisor and out of thin air pulled the case number for the original call, mind you every single time I have called support they had no prior entry’s or call history on me for some reason. After about 12 mins of holding and talking back and forth [redacted] then said he would take care of it and said he was talking to one of the reps and was telling him what to do and to issue an RMA for me. I talked to “[redacted]” a rep who I was transferred to by [redacted] and this is when [redacted] hit the fan. “[redacted]” had no idea what I was talking about and that he was asked to issue an RMA for me, he told me that I should bring the laptop to [redacted] and have them fix it for me, what kind of rep from sony tells you to bring a sony product to some 3rd party store and have them fix it for you? All along his and EVERY SINGLE rep’s headsets sounded awful and I could not hear a thing they were saying, sony has practically unlimited resources to buy quality headsets to talk to their customers but cannot even do that. I cannot stress show terrible their connection was, it sounded like I was calling someone on the moon with a 3 or four second delay after a word was spoken. I eventually told him to transfer me back to the supervisor or manager and have them deal with the issue. After he told me he was putting me on hold about 2 mins after I get transferred to some random department where a rep asks me “Hi what can I help you with today” or whatever they say when they answer the call for a new customer. So obviously this new guy had no idea what was going on either and “[redacted]” pretty much hung up on me like another rep did. So to sum up this complaint, sony has worthless headsets and phone lines, they are incapable of taking notes, they obviously do not record your email and or phone numbers in the system so they can help you in the future and there whole phone line was a joke. I am beginning to think this operation is being run out of some underground tunnel in India. I eventually lost it and smashed the sheet battery which I had to unbox in order to get the damn serial number & product number off of so the clueless rep could assist me. (The box that I very neatly wrapped up with all OEM equipment so I can ship it back to them) The original case number was [redacted], and this was a sheet battery (Extended battery you hook up to bottom of laptop for longer life) for my sony vaioz. The product number for that is vgp-bpsc27 which was going to be replaced. Bottom line is I need to either talk to someone on top of the ladder like a [redacted]) who should take care of this and compensate me for the troubles and the injury of my leg my foot which I used to smash the worthless sheet battery, and Sony can have that back if they want too, but they still have to send me an RMA label. Mind you this is for a $2,000 laptop.Desired Settlement: The desired outcome would be compensation for the injury, poor customer service and I want sony to honor their replacement they were originally doing for me. And most important of all they should all get better headsets so future customers can hear what they are saying. Sony, you guys can sugar coat this all you want but its not going away. I have had talked to [redacted]'s of companys before regarding poor customer service and wont hesitate to get in contact with you [redacted].

Business

Response:

Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about the Sony Vaio Battery VGPBPSC27. Sony contacted the customer today, 10/**/14, however we were not able to speak to him. We advised him to call our Support Team because we have Plan for his issue. We will just wait for his call back so we could begin with the necessary actions.If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I keep having to play phone tag with these people. It is sickening, sony get your st together and atleast make an effort to get in contact with me more than one time. I can never get my issue resolved, I get a voicemail saying call us back, any one of our reps can help you and I call back and no one can help me. Instead I have to give them my phone number for them to call me again, I dont understand how they dont have live escalations and I can never talk to a supervisor. As a side note I was not asking for a refund, I wanted a product that worked. My proof of purchase has been verified and all they need is an address, as if sony didnt have it on file already. I am not accepting or closting this case until I A) Get a replacement product and B) Get compensated for the massive amount of trouble that I have had to go thru for this issue. Have a nice day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I Dont think Sony understands that half of the issue I have with the company is because of the poor customer service, lack of knowledge of their reps and the way the whole issue is being taken care of. How will I be compensated for the issues I have had to deal with? How will I be compensated for the damages I endured, how will I be compensated for the phone tag I have had to play? Just re-read the initial complaint and think about it and get back to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about his Sony Vaio SVZ13114GXX. Sony has already contacted the customer and we offered him $50.00 Sony Gift Card to compensate him with all the troubles he had to go thru with his computer's issue. The customer accepted the offer. Sincerely, [redacted]

Review: This email is in regard to a warrantied Sony Vaio notebook model VT1511ACXS and the no replacement battery issue since Sony apparently sold out?

Sony Warranty Department just keeps saying same story after repeated attempts (5 attempts) to contact them regarding no battery received with literally 30-60 minute wait times for someone to pick-up my call. The original call was placed on August **, 2014. And I was told the replacement part could take up to 10 business days. At day 10 I called and asked where is the battery. Ten days is a LONG time now-a-days to be unable to access personal documents and no Internet connection necessary to retrieve business emails, banking, bill payments, etc.! It is now 26 days later and same story from the Warranty Department. According to Warranty Department, they can only send an escalation email to the department responsible for fulfillment of the warrantied battery. And each time Warranty Department sends an escalation message they receive back no reply from the department responsible for the fulfillment of the battery. So I called Sony Sales direct to purchase a battery as I NEED IT NOW (even though I am under warranty for a replacement battery). Sony Sales informs me there is no VGP-BPS33 battery available since February 2003 and that is why the Warranty Department is unable to fulfill my warrantied item. According to the Sony Parts Department, there was a transfer of Sony Vaio notebooks in Februaury 2013 to a new owner in Japan. And that I should call Sony Warranty Department and let them know there is no replacement battery for warrantied items unless they can find a vendor or solution for the VGP-BPS33 battery. In other words, Sony no longer manufactures the Vaio notebooks or the battery. So they send me to the Sony Parts Department who suggests that the following Sony Authorized parts distributors be called for replacement of the warrantied battery; [redacted] at [redacted] or [redacted] at ###-###-####. Sony Parts then says to call the Warranty Department back and let them know this is why they are unable to fulfill the warranty request. So I call the Sony Warranty Department back as directed by Sony Parts at ###-###-####. Next, the Warranty Department tells me I must now send an email to this address [redacted] to get Sony Customer Support involved if I want to get the warrantied battery. I sent the email to Sony Customer Support on 09-**-14. I was sent a return email from Sony Customer Support stating a representative will get back to me in 48 maximum. It is now 96 hours later and no reply. I have a warranty contract that cost me $300 with Sony that guarantees service for my Sony Vaio notebook taking no longer than 7-10 business days. This is an unacceptable dilemma that I am caught up in with a warranty that does not expire until February of 2016. This is just unacceptable behavior from a company as large as Sony. And the fact that I should have to perform all theses steps necessary to get the warrantied part is even more unacceptable since I have a contractual agreement with Sony for them to care for me, not the other way around. Not having access to my notebook for 26 days is a HUGE issue since my daily affairs are all dependent on being able to access my Microsoft Office documents and a connection to the Internet for my email. But the treatment so for by Sony is an even larger issue. Who is at the helm of Sony notebook support department?Desired Settlement: A Sony VGP-BPS33 battery for my Vaio ASAP and an explanation of what I can expect for the remainder of my contractual agreement with Sony if they sold their Vaio notebook division to another organization. And if they did not sell as I'm told by Sony Warranty, I still want to know what I should except from now until end of warranty. What do I do about the remaining $300 warranty contract? This is the second time Sony Warranty has taking more than 30 days to resolve an issue with this notebook tha

Business

Response:

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding a Sony VAIO T Series Laptop . Sony has tried to contact the customer twice left voicemail. Sony will honor the warranty for the computer. As of now we would like to advise the customer to purchase the battery from third party dealers since it is not available on our end. Sony will reimburse him the amount. Please advise customer to contact us directly at ###-###-#### and provide [redacted] as the reference number for this complain.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1.) The reply from Sony representative is not accurate, nobody has contacted me. My phone number is ###-###-####. If you should call and I'm not available, please leave me a voicemail message. I am going to get a point of contact name and number from Sony one way or another so I do not re-live this same episode in the future. 30 days to get a battery is an issue for both me and Sony and I need a way to order parts for this new notebook in the future. I have a Sony Warranty that entitles me to do so.

2.) Based on Sony's lackadaisical response, I am already way ahead of you and looked for a Sony OEM battery. However, I have the same issue as the Sony Parts Division. I'm unable to find a new Sony battery for my notebook (model SVT1511ACXS). I can find used ones on [redacted], but I have a contract with Sony for genuine Sony replacement parts. Why would I purchase a used battery? And the couple of "new" batteries listed on [redacted] are knock offs (and listed as NOT OEM) and are shipped from Hong Kong. And if any non-OEM battery is placed in a Sony notebook, [redacted] will detect the non-OEM battery in the notebook and will display an error on the notebook screen "No Battery is Detected". See the article occurring with literally thousands of other Sony notebook customers for the same issue I'm having. See the Sony Tech Support article located at - [redacted]

3.) I have not had my question answered for what I'm supposed to do between now and February of 2016 with my existing/remaining Sony warranty? Someone at Sony is going to contact me and discuss this with me. Writing back a reply stating Sony is unable to accept incoming phone calls will be unacceptable. I want to speak with a Sony representative and saying you called and have not done so is unacceptable. Again, my phone number is ###-###-####. You have my email address as I was directed to send an email to your Customer Support ([redacted] is my email). This is a new, state of the art, ultrathin, notebook that cost me $1,330.00. And now it is a notebook that I can't even find the most common of parts (ex. battery) for. Has Sony indeed sold their notebook division as stated when I call Sony Parts Division? If it has, what do I do from now until February of 2016 with my remaining warranty? I should get my money back that was paid for the warranty if there is no warranty to exercise.

In closing, I expect the same ability to communicate with Sony as I had the day I purchased the notebook from Sony Sales. Sony had no problem receiving incoming or outgoing calls when purchasing the notebook. Giving me a number to call and telling me you can't call me back is unacceptable in todays' high tech world we live in! I need two items from Sony to resolve this issue. One is a genuine Sony OEM replacement battery shipped to my address on file. And the second is an answer/resolution to the remaining warranty which is unable to provide me with a common replacement part such as a battery. I need a human being to contact me at ###-###-####. If you call and I am working, please leave me a message with your name and number so I may call you back.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Still have not received telephone response from Sony??

Sincerely,

Business

Response:

RE: [redacted] Case: [redacted] Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SVT1511ACXS. Sony has contacted the customer and the customer accepted the offer of $1,329.99 buyback refund. It was explained to the customer that his computer needs to be sent back to Sony first before the check is issued. The turn around time for the check to be processed and sent out is 8 to 10 weeks. If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: The television I purchased is a Sony kdl32r300b. I connected the television a few weeks ago. The television has been operating fine until now. This morning I woke up and there was a Vertical line across the middle of the screen. I called Sony support and repairs. The Sony support team took me through several different methods of resetting the television to see if it fixed the issue, but this did not fix the issue. Sony support team told me to email pictures of the issue which I did. They said they would get back to me later in the day. In the mean time, I went ahead and purchased a new Sony Television at the [redacted] retailer in my area. Later in the afternoon, after not receiving any call back or email, I contacted Sony via live chat. The live chat told me to contact the SONY store because they are the only ones that can help me. I was given the same number that I called earlier in the day. I called that number back and the support team kept giving me the run around.Desired Settlement: I believe this should be refunded. I enjoy Sony products. This is the first Sony product I have had an issue with. I did not expect I would be given the run around by the support team.

Business

Response:

Dear [redacted],Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Television KDL32R300B. A refund of $199.00 has already been requested and approved by our accounting department for the customer. The turn around time for him to receive this is 4 to 6 weeks.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased a Sony Vaio Pro 13 about a year ago. Ever since then, we've had wifi problems when the computer wakes up from hibernation mode or sleep mode. We've been tolerant and diligent the past year with updating drivers in hopes that the issue would be resolved. I've done all the personal research I can do on this matter, and your customer support service doesn't seem to understand that it isn't a software problem.

I truly believe the hardware is defective from a design standpoint and a replacement will not solve the issue. There is a thread on your official forums that is *over 200 pages long* with hundreds of other people having the same/similar issues.

Here is the link to the thread: [redacted]Desired Settlement: At this point the laptop is out of refund period through the retailer at which I purchased it. It might also be out of warranty, I'm not sure. I'd like a refund for this and I'm happy to return the laptop to you with accessories and box. I can send you a receipt for the purchase as well on request.

At the moment I have a $1000+ piece of equipment that is utterly dysfunctional and useless to me, I am hoping that you will provide a refund to me if you truly care about your customers. Thank you.

Business

Response:

Dear [redacted], Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SVD13213CXB. Sony has already talked to the customer and we have discussed options for his issue. Sony will still honor the unit’s warranty due to the known issue that was not resolved, thus we will provide him a full refund of his purchase.We have advised the customer to send the copy of the bill of sale of this unit. If you have any questions or require additional information, please feel free to contact me at ###-###-####. Sincerely, [redacted]

Consumer

Response:

I accept their resolution however I have sent my proof of purchase to their email as instructed but they still claim it has not been sent. I will attach it here as well, just in case they are still not able to receive it via the email addresses they have instructed me to send it. I have sent it 3 times to them at this point with no confirmation that they have received it.Please ensure the receipt is not made public and send it to the business ONLY. Thank you.

Sincerely,

Review: RMA number [redacted].

First I have to start by saying I have been a loyal Sony products user for a long time: from my tv, cameras to cell phones, from computers to play stations. I love my sony products. However, I really think that horrible customer service I received from sony Xperia USA was not acceptable and ridiculous. They need to make this right.

I purchased my new sony Xperia Z1 (sonys new flagship cellphone, 4G LTE version [redacted]) in a sony store during my trip in HongKong in early November. Unfortunately I dropped it on the floor and the screen cracked (I thought the phone screen is anti-scatter says in the ads?!) since the phone is brand new and it's still under warrantee, I contacted Sony Xperia care USA and asked if it's something they could repair, I was told that since I dropped the phone myself, so the warrantee doesn't cover it, but I said the screen should be anti scatter according to the product description, the agent insisted that I will have to pay for the repair myself. I was told to send the phone in to their repair center and they will take a look and let me know how much the cost will be. I got no choice but to sent the phone in as directed because I paid almost $800 for the unlocked phone. To be secure, I sent the phone through USPS express mail, which cost me almost 30 dollars.

Since I sent the phone on a Saturday, the phone arrived and was accepted on the following Monday according to the tracking information. I called the xperia care the next day and asked about the phones status and was told the phone was not there yet. I was like the phone arrived on Monday according to my tracking information. I called back again on Wednesday, still no status. Finally on Thursday they said they have got the phone and they will soon start working on it, but the phone arrived on Monday!!

And then I asked the agent how long it will take them to examine the phone because it's a $800 brand new phone and I'd like to have it fixed asap. I was told someone will contact me within 20 business day guaranteed, and that's sonys repair policy.

The waiting game begins! I called back 5 days later to check the status of my phone, was told by an agent that the repair loads are backed up they haven't got to my phone yet, but they will get back to me within 20 business days. Guaranteed! Another week later, I called and was told by another agent the same story. Be patient, 20 business day, guaranteed, and that's their company policy. On the [redacted]business day, I called, same story, I was assured by an agent that someone is gonna call me soon about my phones status within the 20 business days guaranteed time window. On the 19th business day, I called again, the agent smiled and said, "it's still not 20 business days yet, I assure you that someone is gonna call you by tomorrow."

Finally on the 20th business day, 10pm, still nobody from sony contacted me, I called again and asked for a [redacted] to check what is going on with my phone. Guess what I was told?? "Oh We just took a look at your phone again and since it's an international version, the 20 business days guarantee doesn't apply. We actually don't have a repair time window for international phones, that's a company policy!"

Really sony???!! Yes my phone is not purchased from the US and I have no problem with your policy about repairing international phones. But it only took me 5 calls and 5 agents of yours to tell me that?! Why didn't someone tell me the policy the first place? I wound not even send the phone in if I knew it! It only took me a month long wait and it just so happened that on the last day of the 20 business day guaranteed period that my phone is not covered?? I could have had my friend in HongKong to have it fixed for me! So the first five agents looked at my case five times and couldn't tell me the right policy and it has to be an [redacted]?! I could have had my phone sent back to me and have it fixed somewhere else for way faster if any of the five agents could tell me earlier! What is worse, the phone has been sitting in sonys repair center for more than a month and they didn't even touched it?? It's a crack on the screen! I know they need to runs one tests to see if other parts are damaged but it won't take a month, international version or not!

The ridiculous story continues.

The [redacted] again ASSURED me that he feels sorry for the delay and he is going to get on this and make sure someone contact me about my phone within 24 hours.

ONLY 72 hours later, this technician called and told me they needed to order a new screen for me, guess what?! They don't have it in stock, and they need to order it and it will take another 10 business days! I told the technician to just send the phone back to me because it is just too much! She said is will mail the phone back to me the same day and will send me a tracking number. Guess what sony? I had to call her back three days later to only find out she did not send the phone out yet. Good work! It only took me 43 days and several confusing and promise breaking agents and technician with sony Xperia care USA to find out that their 20 business days repair policy doesn't apply to my phone and I just needed to wait patiently, Great work sony!

Again I have been a loyal sony product user for a long time. M last three phones were all sony, but this is the type of customer service I get for being a loyal customer? Consider you just lost a loyal customer sony! This is not right and I will make sure I pass the story to all the people I know. Again great work SONY mobile USA!Desired Settlement: Free repair or store credit or product replacement.

Sony USA needs to do something to make this right!

RMA number [redacted].

I actually had a similar experience with soda stream recently, I purchased a soda maker actually not directly through the company, there was a small defect. I contacted the company and was told they will replace a new one for me. A return label will be sent out within three business days. However, if didn't get the return label and I called after a week. There actually has been some miscommunications within their departments. The [redacted] admitted that they messed up and they were very sorry for making me wait, guess what their solution is?? They sent me a brand new machine the next day and told me to keep the old one as well! That's what you call a good customer service!

And I bet if the same incident happened with Apple, they would send me a brand new phone or gift card in a second.

Sony needs to make this right!

Business

Response:

January [redacted], 2014

Review: Summited my phone since 10/**/13 and till this date they never fixed my phone or send it back. The representatives I talked always gave me different story and said that my phone was already in the last step on getting fixed and I should received my phone by 12/**/13 it had passed never got it. So I called again and the gentlemen that helped me couldn't give any more information so I talked to a [redacted] named [redacted]. And gave me completely story saying that my phone it wouldn't fall under warranty and never been touched. When other people said differently.The phone was brand new I've never dropped it and I searched in their website and I saw that other people had the same issue as me. I highly believe this is unfair because they had me 2 months playing with my mind and telling different stories that it was going to be fixed so at the end they tell me that it was not going to be fixed.To top it off at first they were saying that the RMA number they provided to me from the start was wrong and had to fix that error. They never gaved me the new information. so probably from all the mistakes they did maybe the phone they looked at it wasn't it. theyDesired Settlement: I would like for them to send my phone by fixing it or replacement. Because my phone had no types of damages and it was the phone effect.Since it's been for a long time they been having it and I been phoneless for such a long time when it was their mistake.

Business

Response:

We sent the customer a replacement unit via FedEx [redacted] and it was delivered 3/**/14 at 10:02 AM.

Thanks,

Review: ON JUNE [redacted] 2014 I PURCHASED TWO SONY XPERIA Z 6602 CELL PHONES FROM THE SONY STORE AT [redacted] ..PHONE ###-###-####, AND HAD ONE OF THE PHONES WITH SOFTWARE ISSUES WITH SEVERE OVER HEATING ISUUES AND POWER REBOOTING AND WENT TO THE STORE AND WAS TOLD TO CALL SONY XPERIA SUPPORT AT ###-###-#### AND GET A RMA# FOR A REPAIR AND DID SO THAT NUMBER IS THE RMA # [redacted] AND WAS TOLD TO SEND THE PHONE TO SONY ELECTRONICS AT [redacted], AND DID SO ON 8-**-14 AND PAID 16 DOLLARS SHIPPING OUT OF MY POCKET, AND GOT IT BACK ON 9-*-14 AND ON THE SAME ISSUE IS STILL GOING ON I CALLED ON 9-*-14 AND WAS TOLD TO DOWNLOAD GSERVICESFIX BY THE TECH SUPPORT ###-###-#### AND THE PHONE IS WORSE THAN EVER I CANT USE AT ALL I PAID 450 DOLLARS FOR A FAULTY MALFUNCTIONING PRODUCT THAT WAS REPAIRED AND STILL HAS ISSUES WITH DANGER OVER HEATING THIS PHONS AUTOMATICALLY DOWNLOADS UPDATES SUCH AS APPS AND SYSTEM UPDATES AND FOUND OUT THIS ANDROID KITKAT 4.4.2. UPDATE IS THE ISSUE AND WAS NOT WARNED OF THIS IS A FAULTY PRODUCT SO I DONT KNOW WHAT TO DO FROM HERE ON IM VERY UPSET WITH SONY PLEASE HELP ON THIS Revdex.com..Desired Settlement: A FULL REFUND FOR THE PURCHASE PRICE OR A NEW REPLACEMENT I WOULD BE HAPPY AND REASON WITH

Business

Response:

We are sorry to read that the customer has experienced issues with this phone and having it repaired. Sony will offer to swap his phone with a new Xperia Z. Our call center agents will be contacting the consumer shortly to setup the swap at no charge as well as provide return shipping labels.

Review: Dears at Revdex.com, I would like to file a complaint about Sony Company. I got my Sony Smartphone Xperia ZL from Sony.Com by the end of August and after two months of using it, I have a problem with the device where it cannot be charged. I called the company and I explained everything, they asked me to send the device to be fixed. I sent it by myself (I paid the shipment and the insurance) and they said it takes 14 business days to get the phone back. (They got the phone on **Nov). Within the 14 days I called them again asking about the phone and they said the technicians are working on it and it should take exactly 14 business days to be fixed and that our policy. However, it takes right now more than one month and I haven't yet received my phone. However, they called me early this month and they sent an email telling that the phone was successfully evaluated and they need more information about the problem. I called back again and it seems they didn't know what the problem is. I asked to speak to the supervisor but he said he isn't here. On Nov **, 2013, at 7:31 PM, Sony Xperia RMA/Order Info [redacted] wrote:experia.JPG Thank you for contacting Sony Xperia Online Support.[redacted] Please do not respond to this email. This email address is not monitored for replies. [redacted]Thank you for contacting Sony Xperia Support.This is a Return Authorization confirmation for RMA number [redacted].The Order was created on: 11/**/13Please include a printout of this email with your product when you return it to the address listed below.Before shipping your product, please make sure you remove any removable or customized accessories, such as:- battery cover (if removable)- battery (if removable)- SIM card- SIM card adapters- removable front faceplates (if your phone has this option - refer to User Guide)- wrist straps/belt hooks (if applicable)- memory stick or microSD card (if applicable)Return of these extra items cannot be guaranteed. Please store these items in a safe placeDesired Settlement: This is almost a NEW device and I paid around $600 for that. They have left me without a phone with almost one and half month and that isn't acceptable at all. They waited for a month to contact me and ask about the original problem and that is really weird. I want my money back and I don't want the device anymore since I have waited so long and yet they haven't fixed it. This is my RMA number [redacted].Thank you

Business

Response:

January

[redacted], 2014

Review: 5 month old SONY VAIO Fit 15A

Purchaed 3 Year Accidental Damage

Screen has warranty issue of a pink spot.

No Repair updates since 2 months

5 Month old laptop purchased with accidental damage protection.

Laptop has Screen Warranty Issue.

Sony asked to take the laptop to [redacted] who refused to accept the laptop

Sony asked me to drop the laptop to UPS store for shipment to sony, which inturn turned out to be [redacted] in [redacted] has laptop for about 2 months with no update.

Calling [redacted] does not help. They ask to refer to Sony and when calling Sony they ask to refer to [redacted].

Called Sony customer care relations and [redacted] asked me to send her the receipt. I have emailed the receipt 3 times on July [redacted] and [redacted]. I haven't received a call back.

I called Sony customer care relations after being on hold again for 4 hours and they have re-asked for the receipt.

At the moment, there is no laptop repair updates and its been over two months for a new laptop.

[redacted] on the other hand said that if the date crosses [redacted] of July 2014, its due for a replacement. As I went in yesterday, they said that since the date has passed, I now have to contact sony for next steps.

Is this repair ordeal even legal?Desired Settlement: This is a business Laptop. I want the laptop replaced immediately so I can get back to my work. Every day is hurting my bottom line and I cannot afford to buy a new machine again.

Exact Model Number is: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Upon Post of this complaint. Sony called me and offered me a buy back. The laptop has been repaired by [redacted] in about 2 months. I have chosen to keep the repaired laptop over the buy back. Thank you Revdex.com and Sony.

Review: Bought a vinyl LP copy of Dolly Parton's new album "Blue Smoke". The LP includes a download card that states "Good for one album download, offer valid until 05/**/2015". When I went to the site and gave the download code as directed by the card, only two songs were available. The card blatantly states "ALBUM download", not "two-song download" and was packaged with the full ALBUM. I have made several email inquiries about this to the MyPlay branch, and they keep giving me the runaround, asking what the site and download codes are, and that they need a few days to see if they have that download. Their last communication with me with June [redacted], and I feel they're blowing me off since I've checked up with them twice now about it with no response. If needed, I can provide the receipt of purchase, the download card and photos of them.Desired Settlement: I want the digital download of the COMPLETE 12-SONG album, exactly as the card inside the album offers, which is what I paid for. They shouldn't get away with ripping off the consumer.

Business

Response:

Dear Revdex.com,

We are unable to find this customer's order with the information provided. The email used in this complaint does not work - [redacted]

Please ask the customer to provide an order number.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The Business is requesting an order number, but I did NOT make an internet-related order online for the LP. I purchased a brand-new, sealed Blue Smoke LP at a RETAIL store ([redacted]) on Wednesday, May [redacted] at roughly 7:00pm, on the way to a dinner date. I am currently looking for my printout of the receipt in my home, but will also ask the store if they can provide proof of the retail sale, since I did pay on a credit card, signed a copy of the receipt to give them back, and the transaction does appear on my credit card bill. In addition, the sale should have registered and still be on file with the retailer since they scanned the bar code to put the album name and title on the receipt. Once I find the receipt, I will scan it and attach it. Currently attached is the download card that was provided inside the LP once I opened it. Note is says "ONE ALBUM download" good until 5/**/2015, exactly one year after the album release date.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

**June 2014

HI Revdex.com NY -

Again, please ask the customer to provide an order number for this complaint. We cannot find the order with the information provided.

Review: The website is missing all technical specifications regarding any "x-proof" features. Which 32GB (or smaller) Secure Digital card by your company can withstand the harshest conditions? Water proof (for how long, which depth, and in salt or fresh water?), Depth Rating (IEC?), Dust-proof (IEC?),Temperature proof (which range), Shock proof (how many meters? how many Gs?), vibration proof, X-ray proof (ISO?), UV resistant (ISO?) Magnet Proof (at which Gauss magnetic field and duration), Impact proof, anti-static (IEC?). Anything else? And according to which objective 3rd party standards? I am looking for a Secure Digital card that I can use for a vehicle dash cam.Desired Settlement: Therefore, I am looking for the toughest one available. Please answer the question and update your website with this info.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted]. The customer is looking for an SD card that he can use on his dash cam. Customer is asking for the specifications. Sony has contacted the customer and call was reffered to our techinical product specialists for further assistance with the specifications and features of an SD card. Customer agreed to talk to our product specialists. If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: my phone Xperia T has been overheating and shutting down constantly after 6 month of purchase. I contacted Sony support to resolve my problem,they opened up a ticket, sent me a shipping label which did not contain a bar-code that is required in order to drop it off at a Fedex location. i've called sony repair for 5 days in a row, including the weekend in order to send me a simple shipping label to send my phone to the repair facility. I'm always told it will take a day to get a shipping label via email, or that the responsible for labels is NOT available, and I never get any follow up even though they promise to call back. so basically i'm unable to send my phone repair, and perhaps they are doing this in purpose to have my warranty go by. I still have 6 months left. I do have my proof of purchase and everything.request number which I was given is: [redacted]Desired Settlement: a Replacement or a refund. they have the worst costumer service ever.

Business

Response:

We are sorry to read that the customer was unable to print the return shipping label. We have since contacted the customer and have resolved the issue. If the customer has any further questions, he may contact us directly at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I Went to myplaydirect.com on December [redacted] to purchase a Christmas present for my daughter, Bought The Shirt And Received my conformation in my email! OFFICIAL BREAKING BAD STORE Thank you for your recent purchase from the Official Breaking Bad Store! We will send you an email when your order is about to ship. Bill To Ship To [redacted] United States [redacted] United States Order Number: [redacted] Order Total: $25.97 Need Help? Contact Us Music + Merch Item Price Delivery Qty Subtotal "Los Pollos Hermanos" T-Shirt (X-Large) Estimated Ship Date: December *, 2013 to December **, 2013 Estimated Delivery: December *, 2013 to December **, 2013 Ships from United States $20.99 $4.98* 1 $20.99 PLEASE RETAIN FOR YOUR RECORDS. Please see below for terms and conditions pertaining to this order. Subtotal: $20.99 Shipping: $4.98 Tax: $0.00 Grand Total: $25.97 It never shipped.. then they told me... MyPlay Direct Support To Me Dec * Request Update Hello [redacted], We are sorry that your order has not shipped yet. Our new stocks were not delivered as planned by our supplier that is why we were not able to ship your order within 2 business from the date you placed your order. Please check this link: [redacted] Sincerely, [redacted] Then I Get this one.... "Los Pollos Hermanos" T-Shirt (X-Large) Premium Product 1 Shipping Soon Estimated Ship Date: January *, 2014 to January **, 2014 Estimated Delivery: January **, 2014 to January **, 2014 Ships from United States Then Today.. I Get This... MyPlay Direct Support To Me Today at 12:28 PM Request Update Hello [redacted], We apologize again. We still don;t have this product in our warehouse. We don't know when we can have it shipped. Sincerely, MyPlay Direct They Have RUINED A PRESENT THAT WAS TO BE FOR MY CHILD THIS CHRISTMAS!!! They make it IMPOSSIBLE for you to contact them.. You cant call, and you cant track your order. and by the looks of the complaints against them online.. Im not the only one that feels this way!!! This Company is full of lies and broken promises They have had my money for weeks and I have n product!!!Desired Settlement: I Want my childs shirt by the [redacted]!! I Was told it would be at my house by the [redacted]!

Business

Response:

Dear [redacted] -