Sinemia, Inc.

Sinemia cardless system does not work and customer service will not respond The only contact information is via email, but emails remain unanswered
In order to use Sinemia, you need to get a temporary credit card number to purchase tickets The last times I have done this, the card has been rejected Sinemia will not respond to the issue, therefor the prepaid movies go unused and it is a waste of money

Missing leading priceAfter selecting movies a month for I went to make payment where it stated how much I would pay, or so dollarsthere was no sign of it would charge me for the whole year so I was charged over dollars and they refuse to give back my money even after notifying them the minute I saw the charge
Also at checkout, I was never giving any way of seeing how much the charge was going to beI would have never known before hitting make payment
watch out for the discount codes they sendIt seems like that was how they got meit switched my monthly to yearly without knowing, again only after getting charged

I was optimistic about Sinemia at the beginning of our membership, and succeeded in watching movies through Sinemia in September - OctoberHowever, I'm currently quite concerned about the reliability of their service and their willingness to stand behind their productMy husband, daughter, and I all wanted to see Widows together on 11/21/My husband and daughter each succeeded in buying their tickets through SinemiaUnfortunately, Sinemia had generated a bad virtual "credit card" number for me, and it was declined by both Fandango and AtomBecause I wanted to see the movie with my husband and daughter, I decided to use a credit card to purchase my ticketSinemia thus far has refused to refund me the purchase price of the ticketWhen the Moviepass *** didn't work for me on one occasion, they quickly did refund me the purchase price of the ticket, because at that time, they stood behind their product
Sinemia worked for me on only out of attempts through 11/21/18, which is a very bad ratio and is quite concerningThey've emailed customers explaining about some upcoming changes that presumably will address this problemIn the interim, though, if customers are unable to purchase movie tickets through Sinemia, good customer service would involve standing behind the product and reimbursing the customer for the cost of the ticketBy the time my husband and daughter bought their tickets through Sinemia, it was too late for us to change our plansI'm so disappointed with Sinemia's customer service thus far and hope that they will step up to the plate and make the situation right by refunding me the cost of the ticket

*** service - every time I tried to buy a ticket for a movie online (5x) I was charged a $convenience fee & a ticket was NEVER purchasedI have emailed their help email 3x in the past days trying to cancel my subscription & have NOT heard back from anyone

DOUBLE CHARGED ME A YEAR MEMBERSHIP AND YOU CANNOT REACH ANYBODY THERE TO GET A REFUND SENT NUMEROUS EMAILS AND GET NO RESPONSE BACK
MY HUSBAND AND I BOTH PURCHASED A YEAR MEMBERSHIP WITH SINEMIA HE WAS CHARGED TWICE WE HAVE SENT MULTIPLE EMAILS TO THEIR ONLY METHOD OF CONTACT (AN EMAIL ADDRESS - NO PHONE NUMBER AT ALL!) AND HAVE NOT GOTTEN ANY RESPONSE BACK FROM THEM REGARDING THE ISSUE

AwfulSigned up in July expecting a card from Sinemia that would allow me to purchase tickets at the theater box office at no additional costI never received one so I had to buy online tickets through Fandango or CinemarkThose added charges of $per ticket, and then Sinemia started charging a $processing fee on top of thatSo $per ticket more than originally advertisedSinemia is the target of a class action lawsuit for doing thatThen my Android app stopped working in early December, and has never worked sinceI lost my movie allocation for December, and don't know if I'll ever be reimbursed for itOther than an occasional auto-response to an email, Sinemia doesn't respond to requests for helpFrom what I *** tell, they only have three people listed as handling customer supportThey need a lot more than that

No where easily accessible on the site does it say we have to pay the convenience fees for online tickets I also don't know if I will get a card
I recently purchased a Premium membership from Sinemia I was told I would have to wait 1-weeks for activation The last day of the weeks arrived and it was finally activated When I went to purchase my first movie ticket, I was told there would be a convenience fee that would be added to my payment method No where in their description of the plan or in the FAQs of thewebsite was it mentioned that we would be charged a convenience fee I did a little additional research online and found other people were having the same issue The only way to avoid the convenience fee is to use the physical card I have seen people mention they have never received a card I have written multiple emails regarding this subject, and the only emails I have received have been emails saying "Your support ticket has been marked as Closed." with no

I tried using the service twice, and failed both timesMovietickets.com declined the card numbers that provided by Sinemia app
I emailed to customer service but didn't get any respond

Product hasn't worked as advertised and customer service has been both unhelpful and rude
I had been a month to month subscriber at the price of $for months when Sinemia both "updated" their app and tried to increase my monthly rate (without notice as indicated by their Terms) to $per monthAfter taking several weeks to respond, they finally agreed to refund that month's charge and allow me to pay for an annual subscription at $(9.99/mo)At that point I started having constant difficulties with their new appThese difficulties resulted in various issues from not being able to use the service when I wanted to or spending literally hours trying to convince them I was at the theater at the time in question despite the app refusing to recognize this fact and allow me to check inWhen I attempted to use the service this month, it informed me that I had to pay their processing fee of $to purchase my ticketAt this point I've been a member nearly a year and the

I set up a family account so my partner and I could go to the movies We had been enjoying the service, so I decided to get a plan just for myself I was unaware this was against their lengthy terms and conditions So, I get home from the movies tonight with an e-mail stating my account had been terminated because I had more than one account In addition, they made no statement on how to receive a refund for the year long membership I paid for
In addition, half way through my year long membership, they started adding a $per person fee on top of any fees an online ticketer or movie theatre might charge In my case that is $more a year for the plan I was on

Poor customer service combined with a change in contract policy after purchase without notification
Poor customer service combined with a change in contract policy after purchase without notification

It's a paid subscription, but the service doesn't workThere's no phone number to contact for helpThey haven't answered emails
I paid approx $on 9/3/for a month subscription (pairs of movie tickets), but was only able to use it twice Now it doesn't work and there's no way to get help or ask for a refund They also have charged processing fees that were not disclosed when I signed up, a total of $charged on 10/21/and $charged today (pending on my card)
To use the movie tickets, Sinemia is supposed to give me a credit card number (advanced ticket) to use on the movie theater website I first tried on Atom.com, which the app recommends, but the card number was denied I then cancelled that advance ticket and got a new one for regal Cinemas' website, but that new one was denied also Now it won't let me cancel the 2nd advance ticket
As for the processing fees, when I signed up for the service, they were supposed to have an on-site way of buyi

my baank refunded our money from sinemia and we never used there service and sinemia sent paperwork saying the charge is valid
June 25th I signed up thinking I was being charged monthly when I checked my account that day I noticed I was charged for a full year, I immediately tried getting a hold of the company, but there's no number to talk to an actually human, so I used the support email portal on the app and said I would like to cancel and have my account refunded and I will not use the account, I sent multiply emails thru the support portal getting no responses from anyone so I called my bank and told them what was going on and they refuned my money, no one from sinema emailed me until September 6th about the charge back and said I had to go thru my bank basically which I had already done, so I thought everything was taken care of until yesterday october when I was charged by sinema because they sent paperwork saying it a valid charge when in fact its not I have neve

First, I'd like to say that Sinemia is not easy to use and puts you through a long process to get it working, and even unnecessarily longer to meet their user agreement termsThis is not completely their fault as they receive no support from ticketing offices, but 100% their fault for arbitrarily go out of their way to punish customers like myself
For example, you must scroll down to the exact hour and minute of your show, then select the movie and date, then copy and paste (or memorize) items: Card number, exp date, CVC code, zip codeThen open ticketing app (eg, ticketmaster, atom) and enter in the details and buy a ticketThen remember to open sinemia and and "check in" when you're about to see the movieYou are also "required" to check in between hours and minutes before the movie starts
If ANY of this goes wrong: fail to check in on time, type in the wrong card, etc, you are charged anywhere from 12-dollars as a punishmentThese fees are undisclosed until they assess them to youYour membership is then disabled until you pay - which means you'll be paying your monthly fee for locked out access - Which is FEDERALLY ILLEGAL - but who is going to sue them over bucks?
You also get nickle and dimed on top of your membership feeYou are charged a convenience fee, and in my case, I forgot to check into a movie and they assessed me full price for the ticket as a penalty on top of the convenience fees
I feel really bad for anyone buying an annual pass ** they add suprise fees and screw over customers at any time knowing they will have a charge-back battle to waste time with

Cannot use service due to unclear and or I correct directions, problem is not being resolved by customer service, refused a refund
Purchased service beginning of August; when activated could not use it due to faulty instructions and customer service took a while to get back to me The only rep ated the exact instructions listed in app with no further explanation Responded several times with specific questions which went unansweredStill cannot use serviceWas told the don't give refunds but I have prepaid for a year

Switched to this from moviepassNow I wished I stayed with them Charge monthly service for whole year, that's fine, charge a $convieicne fee over actual $convieicne fee of movietickets.com, no email response, fine what everAfter a month of service, now charging an additional $as processing fee? I have an idea for future fees, $for advance booking fee, $for opening week fee, $digital card fee, $Turkey Buisness tax, $Johny Depp fee! Your fees makes it as much as viewing! BtW I have 2er family plan so everything is doubled for me!

They don't answer emails, they don't have a telephone contact info and their app is faulty
Their application is full of issuesI have the movies a month plan with premium movie every daysI activated a card to make a movie ticket purchase but the card was declined when I tried to payEven though I couldn't buy the ticket it counted towards the monthly movieWhen I tried to buy an Imax ticket for the following day, I forgot I saw a movie that day and wouldn't let me buy a ticket but it counted towards my one premium movie every days and now I have to wait another daysDue to this error, also I was not able to use my 2nd movie for the monthI've been sending them emails about this and other issues for several weeks but I have gotten no responsesMeanwhile, they accept more and more customers.Why are they accepting more members if they can't handle the volume of current customers? Since it hasn't worked I've had to pay for movies, one a premium out of pocket

Communication issue in regards to practice or cherry picking email information if customer as specific questions
I had intentions to use Sinemia on 9/for seeing a film at 9:pm est at the Naro expanded cinema in Norfolk, VAThe option was no longer available
I've used the service back in March to see the Isle of Dogs at that theater*** from Sinemia was the associate who confirmed *** being added to the database when asked to add a new theaterI do retain the email if requested to bring forward
When I tried to email them (in the span of 1pm to 6pm EST on 9/14) to see about adding Naro to the list (which they are good with replying within the hour), it seemed liked my emails were ignored if a span of 5+ hours occurred
Eventually, they were able to communicate via FacebookWhen they confirmed the existence of the emails I sent, this is how the conversation followed
***:"This theater does not sell tickets online."
**:"It is in regards for check

Company has refused to address an issue with their service which has resulted in poor service and a membership misuse fee
The company charged me a membership misuse fee of $46.xx because I was unable to check into the movie through the iPhone application Because the app crashes whenever I attempt to check-in, I am unable to do so Sinemia replied to my first email asking for screenshots It is impossible to provide screenshots of an app crash Additionally, I am unable to get to the part of the app where it crashes unless I am able to actually book an advance ticket and "check in" I reached out to them for assistance to obtain instructions on how they would like to me accomplish this request and they simply responded with an email that the app is working and their decision was final They've yet to provide the actual instructions on how to complete their request (I suspect because it is not possible) They've routinely told me that their decision is final and repeatedly clos

They charged me misuse charge, so I ***'t buy ticket through Sinemia until I pay their fee
I didn't know what misuse fee isso I asked them what misuse fee is
They said, I didn't check in what I made book.their policy said, they will charge me full price of ticket if I don't show up
Problem is, I checked in on that day and I watched movieIt is obviously their mistake to charge me
I 'replied' that I showed up, but they didn't answer
Thus I sent email them as new mail, and they gave me reply and said
Hi,
You should check in at the theater for your advance ticket between mins before into the movieIf you were unable to check in egjust forgot, we'll let the team know to see if anything *** be done
In most cases if this was your first missed check in, you'll just receive a warning email reminding you of the check in rules however please note that it is up to the team to take action or not
Please make sure to check in at the theater for your advance ticket to avoid cost of the tickets being charged on your credit card
Also, please always keep Sinemia app up-to-date for the best experience possible
Best regards,
Jeremy
I 'replied' again with screen shot, and they didn't answer again
so I sent new email with screen shot to prove that I checked in
and they sent me exactly same message from Jeremy
So I sent them and said, don't repeat same message and tell me how is going on my process
and they sent me same message again
I sent them to prove I checked in so I don't have any reason to be charged, but every time they gave me exactly same message from Jeremy
It seems me that they don't check 'reply' from their customer, instead it seems they are checking new email
Also, it seems that they don't read their customer's context, instead they are just sending copy and paste email according their manual if there is any specific word
In my case, it would be 'misuse fee'
I've never experience terrible customer service like thisI tried to call them, but they don't have call numberSince my membership is one year, I have five months leftHowever, I ***'t use their service because it is prohibited due to misuse fee
If I want to use their service, I have to pay them misuse fee, but it means I have to pay them although I didn't do anything wrong against their policy
If I don't pay, I'll waste my five months membership
My last email was - don't repeating same messageI want to know how is my case going on
They didn't give me any reply
Don't waste your time and money,
If you are regular fan of movie, just go Moviepass
if you are huge fan of movie, it is better to be a A-list member from AMC
Because Sinemia requires you 30days to watch next special format movie such as IMAX or Dolby
Also they have terrible customer service
I'm glad to know that it was not only me who experienced similar things
It proves that this company never respects their customer and never accept their mistake
I contacted them many times, but they never gave me acceptable reply, even one time