Sinemia, Inc.

Issue with using Product and Receiving Product
I submitted a payment of $to Sinemia on May 4, and after several months I have yet to receive the physical card and have only been able to use the service onceThe company claims that the physical card is the same as their app service, however it is not, as it has system limitations, such as the recent server issues that rendered it completely useless, which resulted in cancellation of plans, which would have not occurred if I had the physical card
I have contacted customer service over times in the time period since my purchase, asking for either the physical card or a refund, to which I am told that I am put as a priority to receive the physical card and that I should continue to use the appThis is after being told when I initially purchased the service I was told days to receive the card, which went to days soon after
The reason that I also would prefer the physical card is that I don't want to go through

I joined Sinemia because they appear to be a legit company from the US that provided a legit service for the avid movie goerSince I've joined weeks ago, I have not been able to enjoy the service they promisedWhen I originally joined, they promised the card in days, that was apparently a lie and now they updated their site and it now says it would take months to get the cardAlso, when you submitted a support email, they will get back to you in hours, I've sent about emails to their support and they have only ever responded once and it wasn't a helpful email since what they advised didn't workThis company is starting to feel very shady, especially since they ask for an annual payment, that is a red flag in my opinionI would advise anybody that is interested in Sinemia subscription in Canada to save your money

Horrible customer serviceActually, horrible customer service would be betterSinemia's customer service is nonexistentâ??They have no phone number and I have written to their customer support email times and I have not once received a response but for their automated email that goes out saying they have received your email