Sharp Electronics

I brought 65’ Sharp TV from *** on 11/26/2018. Right after I switched on the TV first time, I noticed a big white spot on the TV Screen. I reported this issue to customer care and they open a case for the same (Case # ***). After few days, they refused that this is even an issue and when I inquired more about why its not an issue and they could not answer me and finally agree to fix it. They told me that a freight company call ‘***’ is going to pickup the TV. Same story repeated again and no one called me to pickup the TV for weeks. When I did several follow-up, Finally a local mover called me and pick up the TV on 26th December. I told mover that it’s a big TV and he should bring the TV box for the same. But he refused, I even told him that I still have the original TV box with me but he refused to pack in the box and packed the TV in blankets. I called customer care again after 2 weeks for the status and they told me that they have received the TV in warehouse and I will get it back by 1/11/2019. When I did not got my TV on 1/11, I called the customer care again and they told me that now the TV is not in warranty because it came broken in the warehouse and they will not fix it.
This company should be same on stealing my money. I did not break the TV, it was broken by the freight company hired by SHARP and still they are not taking the responsibility.
First, their Product is extremely bad and then their customer service is even worst. They have no commitment for their warranty. I am pretty sure that this TV was broken intensely by the SHARP so that they don’t have to do anything.

Model Number :

I own a sharp model *** microwave oven. The microwave is only ~2 years old and is a "premium" unit that cost over $1200. My 9 year old daughter was using the microwave to reheat some food and started screaming that it was smoking. I ran over and there were electrical pops that were visible through the glass, along with smoke coming from the unit. I immediately removed power from the unit and grabbed my fire extinguisher in case the smoking continued. The issue stopped when power was removed.

I purchased a Sharp Carousel Microwave Model *** on 10/25/2018. This microwave didn't heat food quickly as a microwave usually does. It was taking 4-5 minutes to heat a plate of food, 3 minutes for cup of tea anything larger would take a large amount of time. The food would go cold quickly. Contacted Sharp and was sent microwave number two on 11/14/2018. The second microwave was actually worse then the first one. So I contacted Sharp once again and requested a refund instead of a replacement. Was told they wouldn't refund my money but could only ship another microwave out. I received microwave number three on 12/5/2018. Microwave number three is not any better then one or two. This one stops working unless you move the electric cord around. This is a safety issue. I haven't contacted Sharp for this microwave because all they are going to do is sent out a fourth microwave. I had to recycle the last three microwave and my town charges 20.00 for each microwave. I have lost any confidence in Sharp microwave.

I have two Sharp Roku TVs - a model LC-*** and a model LC-***. Both received the update to firmware version 8.1.0, build 4140 back in July.

Ever since that update, both TVs have had the same issues below.

When the device is powered off for more than a few minutes, the cable TV picture size is suddenly zoomed in. The "picture size" option under the TV settings remains set to its previous state (ours are set to "stretch") but the picture itself is zoomed far in. The only way to correct it is to change the "picture size" setting to something else and then back to "stretch", after which it displays correctly.

When I contact Sharp to tell them about a problem work those firmware, they blow me off and tell me to contact their customer service line that deals with repairs. I don't need a repair, I need them to update the firmware.

I purchased a 50 inch Sharp LC-50LB370U from *** on 11/26/2015. I also purchased the *** Geek Squad 2 year warranty. Needless to say immediately after the expiration date of the extended warranty 12/27/17 I began to notice a small faint black line through the middle of the television. two months later the television would turn on but the screen would go black. The on and off light blinks red 7 times then turns blue. I researched this and found multiple websites complaining about a known backlight issue with Sharp televisions. I contacted Sharp customer service and they advised me that this was a recalled issue but they could not do anything about my television since it was out of warranty. I advised the representative that this television is in perfect physical condition and the fact that they know of this issue should deem a recall or repair. I was then advised by the Sharp representative that the part only costs $40. I advised him that I am not a technician and the labor would certainly cost more. I was directed to local facilities who advised they would charged in access of $300 for the repair.

I have had two (2) Sharp microwave drawers catch on fire in the past 6 months. Apparently, this is a known issue and has happened to thousands of consumers. Instead of actually fixing the problem and manufacturing a SAFE product, all Sharp wants to do is keep sending people faulty microwaves (that continue to catch fire) and try to sell people extended warranties. This is pure negligence and they are going to get someone killed.

I purchased this television in March of this year. For the first 2 months of having the product, it was great. However, shortly there after, the television started to not work properly. The issue is that the television powers itself on and off. At first it was tolerable, because it wasn't as severe. Now, every few seconds the television powers itself off. I cannot watch a show or movie because the television powers itself on and off constantly. It is very frustrating. I contacted customer service many times and was promised a technician twice. With two appointments set for a technician to come out, no one showed and no one called. To make matters worse, every time I call, it seems as if no one can locate a phone call from me in the first place. I find it unfair to have to purchase another television when I purchased this one this year and it is not working properly. I attempted to resolve this issue with SHARP, but I continuously get transferred around and no one seems to want to find a resolution for my concern. I am very frustrated and just want to watch television.

I had Sharp ductless Air Conditioners installed 18 months ago. Indoor exchangers model
*** They cooled well and the outdoor unit was quiet and efficient. The indoor heads always had problems. They had a clicking noise most of the time which the installers couldn't fix. The clicking was so annoying as to make us turn the units off and be hot instead of listening to them. The second summer, more clicking and then the units began to overflow with water. We blew the drain lines out and that didn't work. These units were nothing but trouble and the company that installed them no longer work on them. Sharp USA customer service argued that they still do but I called them and they do not. Sharp USA gave me another number which was in Canada (I'm in New York) Sharp put out a bad product with no support and nobody I call will work on them and I'm beginning to know why.

I have been having known issues with my TV since March
The TV will lose sound and I will need to physically unplug and plug in the TV. Also, sometimes I will turn on the TV and it will just stay stuck on a black screen. I contacted customer service and they said it's a known issue that was being worked on. I asked what the next steps were and haven't heard anything back in a few months.

I purchased a new Sharp microwave a few months back, and a couple of weeks ago the button which opens the door broke. Being within the 1 year warranty period, I reached out to Sharp to get the unit repaired. They arranged for a third party to make the repair; however, the repair company never showed up on the date and time that Sharp had advised as the window for service. I called the repair company directly, and they said that they had rejected the work order days earlier because they do not service my area. I the called Sharp, they had no excuse for not reaching out to me and advising that the service was not happening. Sharp called me days later to offer a replacememt unit but that I would be responsible for unistalling the broken unit and mailing it back to them. Given that this unit weights 50+ lbs and is built into my cabinets, I rejected this offer. Sharp called back days later saying that they had located a different repair company. When that repair company called me, they advised that they would need to take unit into their shop to evaluate, and that because they only have 1 man crews, I would need to assist in the removal of the unit. I am undergoing cancer treatment and unable to do any such physical tasks. Given that it had been almost two weeks since reporting the claim and I had yet to see any resolution, I went out and purchased a new unit yesterday (different brand, of course) and am having it delivered and installed tomorrow. I called Sharp yesterday to request a refund of the Sharp unit that I purchased a few months ago, and they advised that they would respond within 1 business day of receiving a copy of the receipt of my the purchase of my Sharp unit. I emailed the receipt to Sharp early in the day yesterday and despite their promise for a 1 day response, have yet to hear from them.

I purchased this TV in July 2015. 18 months into having this TV, a one pixel yellow vertical line developed on the left side of the screen. Yesterday, horizontal black lines developed.. and now the TV won’t turn on. The panel is out. I am out of $1700 with only 3 years of use on this TV. Who is going to buy me a new tv? Why do I have to foot the bill for this JUNK they sell. How will sharp make this right. If I do not receive a credit for a new tv I will make sure to let EVERYONE know how crappy Sharp really is. Super disappointed!

I purchased a new Sharp Aquos LC-70LE632U (Serial#***) 70 Inch TV last September 2017 through ***.com for $2390.00, registered it with Sharp immediately, and 5 months later the second panel of the 4-panel viewing screen became like an Xray in its display, making the TV unwatchable. I filed service to be made on the TV in April 2018, with no response from Sharps terrible Customer service Dept. After a long illness I again filed for service under warranty, and after a week of waiting in May 2018, I was finally contacted and asked to submit my receipt to Sharp. which I did within a day. Then I was asked to reconnect the TV and take photos of the issues and send them to Sharp via email. I am an older disabled person who lives alone, I cannot physically reconnect this TV huge alone, and I only want a service person to service it without more silly delay when the issue seems very obvious to a layman like myself. I feel they are waiting for the warranty to expire this September 2018, and have shown no interest in being of any help at all.

We purchased a Sharp Roku TV from *** and it is not 2 and a half years old. It started blacking out. You can not see any visual content on the screen. We have contacted both *** and Sharp Electronics. Sharp Electronics Tech Support said today July 3, 1018 after some trouble shooting over the telephone that the motherboard has gone out. I was like what. This TV should not be doing this with it only being purchased a couple of years ago. We have tried to make a compliant with both *** and Sharp Electronics to get a resolution.

I bought a sharp microwave that was faulty after 7 months. I have contacted sharp on the 16th of June to tell them about this and they said they would send out a replacement on the 18th of June. I should receive it in 3 to 5 business days. I called to get tracking number and they said it won't ship till the 19th of June. I call that day and they told me it shipped but hasn't generated a tracking number yet. I waited till the 6th business day the 26th of June and again they told me it hasn't shipped. by this time I have talked to 6 people. by the end of the day on the 27th, they told me it would be shipped overnight so I would get it on the 28th. today I call and once again it hasn't shipped but would call when it generated a tracking number. now I'm being told it will be another 5 to 6 business days. I have told them that this was my source of cooking at this time and I needed it as soon as possible. as of today, it has been nine business days and I'm supposed to wait another week to get this. this is bad customer service and they should be accountable for a their defective product.

I purchased a Sharp microwave drawer. After a few weeks of use, the microwave started crackling and smoking and stopped working. Sharp shipped a replacement unit through their "white glove" delivery service. The unit was delivered and installed. After the driver left, I removed the protective plastic film and noticed it was dented. Within about 10 minutes after the delivery, I called Sharp's customer service. A case was opened. During the follow-up call with Sharp's customer service, I was informed that they were not responsible for the damaged unit, and I would have to pay for it to be repaired. Sharp arranged shipment of a replacement for a microwave that was defective (and potentially hazardous), but they are not responsible for the delivery of the damaged unit? I also asked to speak with another person in customer service, and I was told the person I spoke with was a supervisor, and she wouldn't allow me to speak with anyone else.

I have only had my tv Model# LC-50UB30U for only three years and this television is already not working properly. It has given me issues since the beginning the supposedly fixed them but still giving me issue. My tv is half dark. The screen has this horrible shade on it. We tried troubleshooting and nothing. The remote doesn't work. The tv freezes to the point where I have to unplug my whole device and start it back up. I am very frustrated. I was told I had to drive over one hour to get this tv inspected and pay for this out of pocket. They said even then they couldn't assure they could help me. What kind of service is that and what kind of products are you selling.

So far we have this SHARP TV 5 months and it keeps freezing up, turning off on its own and no response from the remote control.
4 Incident tickets have been created. After the second ticket two technicians came out and replaced both PCBs. It worked again for about a month and then problems came back, gradually getting worse. Unplugging is the only thing that helped to turn the tv on again. I emailed SHARP / HiSense and told SHARP to come pick up the TV, give us our money back, diagnose it on their own time. SHARP responded that we should do a new update from an empty flash drive after I had called to follow up on their lack of response on my email. I followed these instructions and it only made it worse. Since doing the update, the TV no longer operates for more than 2 minutes.
After that I called SHARP again, telling them we have no confidence in them getting the TV fixed.
SHARP’s response was that we needed to “hard reboot” the TV first before they could help us....
After 4 more phone calls to SHARP and one more week of waiting, they promised again that a technician would come out to diagnose the TV, but that they need proof of purchase in order to send out a technician.
The TV has been registered and I sent the proof of purchase before they created the second incident number. After sending the proof of purchase again, SHARP told us the logo from Best Buy is missing from the proof of purchase... It appears SHARP is trying to come up with excuses to not resolve a customer’s issues. Meanwhile, even pulling the plug does not work anymore. It no longer will even turn on!
According to SHARP, if the TV cannot be fixed a refurbished TV will be provided, but my warranty will not be extended in that case. I can sadly only conclude from my experience that SHARP does not care if your TV has not been working for 5 months! I paid $545 for a “new” TV that worked never work properly.
Needless to say, I am disappointed in their
customer service. We will certainly not be buying a SHARP product ever again, and we will make sure to discourage everyone we know from buying anything from them as well.

We purchased a Sharp TV about a year and a half ago, with a remote that already has Netflix on it (obviously you have to have Netflix subscription) The remote does not work for the TV, we only have the remote from our cable company, so we cannot use the Netflix, this has been going on for at least a month if not more. We never changed the battery on the remote so we never opened the back and cannot. We have tried so many times, different family members have tried, I have brought the remote to ***, where we purchased the TV and brought the remote to an authorized dealer for Sharp. No one can open this remote. We are damaging it by trying. I have been in contact with Sharp numerous time by telephone, and email, they sent me to ***, they sent me to the authorized dealer, I even asked if I could send it to them and they could open it for me. They will not. I finally sent them a picture of the remote and they say they can see it has been damaged, no kidding, from trying to open it. They say the remote is not under warranty, and I have to buy another remote for $67 and change. When I went to the authorized dealer, they said this remote DOES not open. What do I do. I feel they should send me a new one or I can send them this one and they can open it and see if it works. Can you help me.

I purchased a LC-50LB371U model Sharp/Roku TV on 1/14/2016 for $423.99 from Best Buy. The TV has only been taken out of the box and mounted on my wall for use. In the last few weeks I noticed the pixels dimming in different areas of the TV. This morning 2/22/2018 I cut my TV on and the screen dimmed much darker than it had ever been; I could barely see the logo and menu then it cut off to a black screen. I could hear the news but I could not see it. I researched the issue online and found that this is a common issue with this model and it appears that this mode only lasts between 1-2 years. Then I pulled my purchase information and realized that there is a one year limited warranty. I still contacted Sharp USA at to see if anything could be done as I considered Sharp to be a reputable brand. The customer service agent transferred me to another department that handled "this" model; please note there is no model distinction given during the automated options given so I was skeptical but continued with the process. The next service agent I spoke with then proceeded to send me through various trouble shooting options for the next 30+ minutes only to confirm what I thought to be the issue - the LED lights have gone out. She then told me to take it to a local technician and they should be able to repair it. I advised that was not a satisfactory option to me as I spent my money in good faith ($423.99) and the TV was useless in just over 2 year time span. I asked why Sharp was not willing to stand behind their product as they are practically a household name and consumer believe in the brand and finally that this was a KNOWN issue so it wasn't a one time thing or something that was unreported. Unfortunately in this current economic climate the corporations do not actually care about their consumers so it is doubtful this will resolve in my favor.
Our money is spent in good faith for a quality product not the current fad of disposable technology. I think as a major brand they have a duty to stand behind their products, especially if there is a known defect or problem.
I only rated one star because they REQUIRE at least that to post the review. My preference would be 0 stars.

I've chatted in online to get my sound fixed on my tv and they told me todo just a reset on my tv to fix the sound but it has gotten progressively worse to having todo a few times a day. This is a know issue with this tv after the last update they released in 2016 but wont do anything to fix it