Sharp Electronics

I purchased a Sharp Microwave drawer for $1023 on 1/25/18. It has a one year warranty for parts and labor, and a 5 year warranty on parts. On 3/29/20 the microwave made a very loud grinding sound and started smoking.. there was a strong smell of something melting. I sent a note to Sharp, and they asked if there had been any property damage or personal injury. I said no, and they suggested I have someone come out to service at my expense, and if there was a problem, they would cover the parts. I wrote back to say quite frankly that if they had heard or smelled what happened on their kitchen they would not feel safe with a fix. They reiterated their position. I did a little research on line and it turns out this is a known defect in the device and a known problem. Given that they are aware of it, rather than incurring a service call, I would like them to send a new microwave. Per there warranty, I would have it installed at my own expense.

Purchased a microwave from *** on 1/9/20,unit made loud noise & turntable would hesitate. Received replacement, same thing happened, just received 3rd,not new,used.Asked for refund, company, refused.

I purchase a 60” Sharp Roku television in October 2018 from ***. After a few months of use two perfectly round yellow dots appeared in the lower middle of the tv. I contacted sharp with a case file number (***) and receipt and after being ignored for two months I contacted them again with the case file and concerns. They then informed that it was a pixel issue and they only fix pixel issues that have 5+ damaged as it doesn’t effect viewing which is untrue. There are two yellow dots in the middle of this television that I paid $800+ for, I am unable to watch any tv shows that are dark, they are distracting. I have extended warranty and feel this should be covered.

I purchased a Microwave drawer manufactured by Sharp Model number KB-*** for $1200. The microwave recently started making humming noises and emitting smoke. Doing research online I have come to find that this is a known issue and and is caused by a manufacturing defect in this particular model. On 11/11/19, while attempting to use the microwave a loud buzzing noise was heard and smoke was emitted from the venting, the same issue identified by thousands of other owners of this microwave. A quick internet search will reveal the scope and severity of this issue, some losing their homes to fires caused by this manufacturing defect. The microwave will no longer function, I contacted Sharp customer service and they provided a list of servicers, all either do not repair this particular model or do not service my area. I escalated my claim to no avail, and I am left with a $1200 paper weight. Due to sharp patenting the "microwave drawer" the space cut out in my kitchen cabinet cannot be filled with another microwave. Again, this is an issue that sharp is aware of but refuses to either refund the cost of the microwave or replace the defective design with a newer version. This is a fire hazard.

Product: LED/LCD TVs sharp Model #: LC-*** Serial #: *** I am writing to express my dismay at the way Sharp and its subsidiary are not standing behind their product and not honoring a factory warranty. I bought your Sharp Roku TV *** from Best Buy on 03/25/2019.Today (11/2/2019) while the TV was turned off, I heard a small popping/explosion sound coming from the TV I did not see anything hit the TV or fall from the ceiling. TV was off and not being used so no misuse of the product. I then turned on the TV to check and found there is this a crack on the screen Product: LED/LCD TVs
Nothing turns on. Just the back ground light. Since the TV is only 7 month old, it should still be under Warranty. I called Sharp's customer service and was transferred to *** which is the division of Sharp that handles LED TV. After sending everything requested, to ***. The answer was: the TV is damaged so no longer under warranty. This is quite absurd, what is the point of warranty if the product is damaged, the manufacture won't honor it? I then emailed Sharp HQ and they just refer me back to ***. *** just said nothing they can do. The policy states that if product is damaged, it is no longer covered by warranty.

I purchased a Aquos Sharp 65” TV around September 2016, I have not had the tv for a long time and it has already went out. It stays on the Sharp logo and never goes away. I reached out to Sharp regarding this issue and their only solution was to load some information on a USB stick and hope that it works. Other than that the representative stated that I would have to pay someone to get the TV fixed or it’s basically trash. Is this how they treat their customers that purchased an $1100 tv? I would like for Sharp to switch out the tv because once we called back again another rep said the mother board went out. So you mean to tell me that only after having this tv for a few years that I now have to spend hundreds more on replacing it or getting it fixed because Sharp sold me a faulty tv? I’m very upset and disappointed that they treat their customers this way. I would like Sharp to take more responsibility for selling faulty tvs to people. I would like for them to get me a new tv or fix the one that I have. This is unacceptable and paying customers shouldn’t have to go through this.

I have a 70 in sharp aquos that the screen is contrast is going completely white . So internal problems. I called sharp customer service . I was told it's not economical to get to fixed. Instead of finding a solution which I have a tv repairman look at the tv . He told me if he could locate a screen it would be just a couple hundred to fix. Where sharp told me to just go buy another $2500 tv. Now companies like LG offers all part replacement were sharp doesn't. My advice don't waist your money on sharp. Sharp doesn't even manufacturer their own product .It manufactured by hisense. So you might as well purchase the hisense tv . Priced alot cheaper. Which makes it easier to get rid off if you had to. Bottom line I wouldn't purchase anything made from sharp or hisense . I would suggest for any other consumer to do the same. Bad business

I own a sharp countertop microwave and my daughter put a glass bowl in the microwave for 13 seconds (no metal) and within the first 5 seconds its buzzed and what I can only describe as what looked like a lighting bolt shot across the microwave as it kept buzzing it started smoking with a burning smell. I quickly opened the door and smoke came out and a burn mark is left on the right side of the microwave were a little square plate is.
I called to see if there was a recall and they said they would send me a new microwave. The next day they called again and said since it’s out of warranty I would have to pay for a new one.

June of 2018 I purchased a Sharp 60" TV. The TV started shutting down by itself in Feb of 2019, though it was infrequently we tolerated it, yes my fault as I should have called then. In September of 2019 it will not stay on, Turn it on and it immediately shuts off.
I called Sharp Electronics only to find out the model I purchased is not covered by Sharp itself. The tech at Sharp told me I needed to call a different number? I asked who manufactured my TV, he would NOT respond.
I called the other number, explained the issue, The person I spoke too was polite but flatly told me the main board went out and the cost to repair would be more than the TV cost.
It's almost like it was scripted, I feel this is the answer they give most often. I asked if there was any relief as the TV was 3 months out of warranty. She placed me on hold for 15 seconds and came back and told me she tried but the answer in NO. I again asked who manufactured my TV, she told my its a company that works with Sharp? I will not purchase another Sharp product!

I purchased a Sharp tv model LC-*** from *** in 2016. I originally purchased along with the *** protection plan to cover anything for the first year or two. For the past 6-8 months, I've been experiencing the tv just restarting itself. I am unable to keep replacing tvs, especially brands that I have personally used over the years. I expected this Sharp tv to last longer than 2.5 years.

I purchased a SHARP Television from *** in Glendale, AZ, and paid almost $3,000 at the time the television came out. This purchase was for SHARP model LC-70LE650U. Not even a year in, we started to have picture issues. We contacted Sharp several times, and nothing was resolved-they wanted money to do ANYTHING. After about a year, the picture AND sound went out completely. if you go on any site and look at reviews for this TV, they are all the exact same with losing the picture shortly after buying it. If this is a known issue then why isn’t this being reconciled for customers? I sent several pictures and videos to SHARP showing them the issue we were having.
After months of going back and forth, I was told by SHARP they will replace my television (case number ***), but only after I submitted a quote from a technician. Every place I called to come look at my television said this is a known issue with this model, and to save their time and mine, they said it is an issue with the motherboard that goes bad on the TV along with other hardware issues…and they also told me this year already they have repaired dozens of the same model. They recommended that I contact SHARP back to get the issue resolved because the cost to repair it will not be worth it, as they have to charge me a fee to come out to the house AND a fee for my location because I live out in *** and not in the immediate Phoenix area. There were no television techs close by. SHARP offered me a replacement for $500!!! Because I clearly look stupid, right? Very insulting, especially after they told me they would replace it!!
I eventually ended up having to beg AND pay a technician at Omega Repair a fortune to give me a quote for my television to try and settle this, just for him to tell me what I already knew, I forwarded this work order to SHARP who then tells me they will replace my television for $450 for the same television..REFURBISHED! that's an insult.

I purchased and Sharp TV the product was shipped to my home on May 1st
The television was apparently damaged during the shipping process.TheTV screen is cracked I contacted their customer service on numerous occasions no one will make efforts to resolve the problem I've asked numerous times to speak with a supervisor and can never reach one this company is not honoring their one-year warranty.

I have only had this TV for less than a year, I have called Walmart and Walmart referred me to Sharp. Sharp sent out a technician to work on television, the next day, the same issue. I am not able to use this item after I paid for it, I have called several times and have spoken to the warranty company, and they are not removing this television from my home to replace it. it has been defected from the beginning. I called the warranty company three days after receiving this tv. this is unfair and I just want this tv replaced.

I received 50" Sharp smart TV as a Christmas gift. I never used it because the TV that I was using was ok and wanted to save this new TV until the one I am using stops working. So last week my TV stopped working so we opened this Sharp TV box and plugged the TV so we can set it up and start using it. when I turned the TV on the screen was black and there were lines going through it. I unplugged and plugged it back still the same. We couldn't even go through the set up process. I called Sharp and opened a claim. Claim # *** on 7/11. They sent me an e-mail asking for proof of purchase. I e-mailed them copy of the receipt. then they e-mailed asking me for pictures of the front and the back of the TV. I e-mailed them the pictures last Thursday 7/18 and did not hear from anyone. I called today to check status of mu claim and I was told they never received my e-mail. I sent them the e-mail again today while on the phone. They put me on hold and after got back to me they said they have not received the e-mail and that I should call them back after an hr, may be they will receive the e-mail then. I told them e-mails take seconds, a minute or 2 max to receive and that if they have not received them then I should send my e-mails to another e-mail address. the gave me *** e-mail address. I sent my e-mail with the pictures of the TV there and asked to wait on the line until they confirm they have received it. they put me on hold then returned back to my call and said they received my e-mail and that the TV problem is physical damage and that is not covered on the manufacturers warranty. I told them there is no physical damage in the picture of or the TV as this TV was NEVER used. I asked them to send someone over or pay for me to ship them the TV back so they confirm there is no physical damage. I was told the decision is final and that there is nothing they can do. How is this fair? This is the first time I file a complaint. I hope you can help resolve.

On September 13, 2015 I purchased my first 70" Sharp Aquos LED Smart television from Best Buy. Withing a few months a red line started appearing on the Television so I contacted Sharp Electronics in which they replaced the television with another of the same model. Well... 6 months passed with the newer of the new television and suddenly it stopped working. Called Sharp and was told nothing can be done because I was 2 months passed the manufacturers warranty. Furthermore, the problem with the television (faulty LCD) could not be fixed because Sharp no longer make parts for my 1 years old television. After weeks of back and forth with sharp, They finally offered me a replacement television at $400. Which I was still disappointed, but had accepted. Unfortunately at the time, I was going through a divorce, and had lost my job, and paying $400 for a TV was not a priority of mine. I called support once again to explain the situation, and I was told that I could pay whenever I was ready. Low and behold, I call Sharp two years later, and was told that because I waited so long, I now have to pay $700 for a now two year old television.

We own a Sharp Insight Pro microwave drawer. It has been making funny noises and this morning while heating water the noises got louder and smoke was emerging from the microwave. When I opened it smelled like an electrical fire. After researching this is a known issue with a defective part. The microwave retails for about $1,ooo. I called customer service. They denied any knowledge of the known issue and indicated that since the 1 year warranty was past there was nothing they could do. I have asked to escalate my claim and would like either the microwave properly and safely prepared OR an equivalent replacement. When I asked the CSR if it was safe to use in the meantime they said "no". I should not be responsible for paying for a default of their product. Further I am aware there is currently consideration of a class action law suit. I have 2 small children and the safety of my family comes first. They need to fix or replace the microwave immediately.

I purchase a Sharp TV that was defective out of the box. I have 2 different service #s *** and ***. I was promised multiple times accommodations to have it repaired in the evening or weekend when I was available. After several calls back and forth and being ran around I was then told I had to ship my TV to them for repair and go without a TV for weeks during the repair. I asked for a replacement and was declined. Now I am being told I have no choice but to take an unpaid sick day off of work to have the tv repaired or I have to deal with a broken tv and Sharp refuses to repair. This is unacceptable.

About 7 months after purchasing my first Sharp television I noticed black lines on the screen. I was worried as it is a 70" model *** that cost quite a lot of money. I called Sharp customer service and after a 2 month process involving a repair man coming to inspect the tv, it was replaced with a refurbished set. I was happy to finally have a working tv after so long albeit refurbished. That happiness was short lived.

After a couple months, the replacement shows the same black lines. However, after contacting Sharp about this tv, I was offered a lesser model as a replacement. After refusing and asking for my model or better they finally decided to honor the terms of the warranty and give me my model. Tragically, the same thing happened with the 2nd replacement. MORE BLACK LINES! I was in disbelief. I thought, "no way a manufacturer could have such immense holes in there quality control".

Since the defect appeared before the warranty period was over, I contacted Sharp again. Oddly enough, they attempted to give me a lower model for the 2nd time. I politely asked that they either 1) give me the same model but verified functioning this time, 2) give me a more reliable model with the same capabilities, or 3) refund my money. They refused and instead insisted on offering me the lesser model because "my model is currently unavailable". I asked that they call me back to replace my TV once the same model is available and they obliged. After no call for several months I called again and they did not have my case file. I opened a new one and was told that they have no record of my set and cannot do anything for me. I called again this past year and opened a new case file to resolve this issue again.

Sharp claimed to have lost all related notes and case numbers. After a lengthy back and forth, they finally "offer" me my same model for $300 with no warranty! It was ludicrous considering that it is known that Sharp TVs HDMI chips overheat and are poor quality.

Contacted sharp with evidence of seemingly defectice internal parts of microwave purchased within past three years. Provided proof of purchase and pictures of damaged parts. Ws advised not to use machine and a case worker would follow. Two days later I was called back to advise I needed to contact a repair shop. Their warranty does specify coverage of defective parts as well as 5 yr warranty of magnetron.

I Purchased a Sharp Aquos 65” 4k smart tv in November 2017. Serial number:*** service code:***. A little over a year later my tv has black horizontal lines across the entire screen, a green line along the bottom left side, and bright spots along the perimeter. All of these issues just happened one day out of the blue. It is so bad that it is hard to watch the tv with such bad picture quality. There is no reason that such and expensive tv should break a year after purchase. There are so many complaints about the tv on the internet of people having the same issue about a year after purchasing. This makes me think it is a defect in the product that conveniently happens after your warranty is up. I do not want to go out and spend hundreds of dollars to get this tv fixed. A quality product should last a number of years.