Seterus

Complaint: [redacted] I am rejecting this response because: MrG [redacted] from Seterus did call me today and explained that he had called the Ellsworth County Register of Deeds and he was told by Ellsworth that my Lien Release was finally recorded with the correct fees enclosed, and then was mailed back to Seterus on 12/4/MrG***'s then explained to me that he would overnight the documents to my residence once he received the recorded Lien Release12/9/will be months since I paid my loan off...until the recorded Lien Release is in my hands I can not afford to close this issue with Seterus after so many attempts to get this accomplished over the last monthsOnce I receive the document from Seterus I will gladly release Seterus from this complaintI explained to MrG [redacted] that I will call him immediately the day I receive the recorded Lien release from SeterusToday is the first time in months of weekly contact with Seterus that I actually feel like someone has finally heard my concerns and they have taken a personal interest in resolving this matter Sincerely, [redacted]

[redacted] Please See Attached Documents [redacted] Dear [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, November 4,2015, via [redacted] 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

Complaint: [redacted] I am rejecting this response because:As previously stated on my last rejection...Seterus still has not given me the missing details of my escrow account and is failing to offer me any details on the transactions in my escrow account. At this point, I don't know if my PMI or property taxes have even been paid. Seterus also recently changed to to a coupon payment so that I no longer get statements. It feels retaliatory since I started this complaint with the BBB. I have also filed the consent with Seterus to accept paperless e-statements in July so I could still get some details on my accounts there, but I haven't heard anything back from them on that request.PS - Based on the last communication from the BBB, I thought this case was moved to the closed pile since Seterus did not respond to my last rejection. I hope that this update on the case means that it is moving back active since I really need the help to regain visibility of my money.Sincerely, [redacted]

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, December 23,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

[redacted] Please See Attached Documents [redacted] Dear [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.Please be advised that although the borrower submitted written authorization to enable the Better BusinessBureau to receive information regarding the loan,we are unable to do so as the borrower is represented bylegal counsel.As a result, we sent a detailed response directly to the borrower's attorney today, October 27, 2015, via ***2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, asour designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, July 26, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Complaint: [redacted] I am rejecting this response because: I faxed a written document from [redacted] dated December 10, to Seterus stating that $was debited from my account, payable to Seterus on 9/16/and as of 12/10/this payment has not been refunded back to my account Also, I faxed a copy of the same document to Revdex.com 1/6/2016, Attn: [redacted] , fax#206-431-2211, on 1/6/ I called Seterus and they confirmed that they had received the fax and would investigate furtherI have called the telephone number on the response letter from Eric K [redacted] repeatedly, left messages and have not received a call back [redacted] Have called at various times through out the day, only to receive voice mailI have been calling his number ever since I received the letter signed by himAll to no avail Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have been fighting with this company to get my mortgage paid with the money they received in May of and have my credit corrected since July of The original complaint I filed with the Revdex.com was assigned complaint number [redacted] on 10/23/I received the same response from them with no resultsThe Revdex.com actually closed the complaint since Seterus said they would repair my credit and it would take up to to reflect on my reportHere I am more than months later and I can do nothing with my creditI called the Seterus representative Damian G at the number they provided but it is not a valid numberI need results and need them quickly I attached several files for you to viewSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have no idea who [redacted] isI received a call letter from Eric K [redacted] and I left a voicemail for him which was not returnedIf Eric wants to reach me, my cell number is [redacted] Sincerely, [redacted] ***

Tell us why hereOn behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced casesIt is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the customer today, August 22, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Please see the attached signed authorization for SeterusThank you for your help in this matter [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, June 23, 2016, via UPS 2nd Day Air

[redacted] Please See Attached Documents [redacted] Dear [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, October 28, 2015,via [redacted] 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

Am sending requested clarification for complaint # [redacted]

[redacted] Please See Attached Documents [redacted] On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, January 20, 2016,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

On behalf of Seterus, Inc., I am responding to your additional inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.Please be advised that although the borrower submitted written authorization to enable the Better BusinessBureau to receive information regarding the loan,we are unable to do so as the borrower is represented bylegal counsel.As a result, we sent a detailed response directly to the borrower's attorney today, March 24, 2017, via UPS2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, asour designated Revdex.com representative, should the Bureau require any further information

Complaint: [redacted] I am rejecting this response because: The following paperwork proves my initial argument It shows a receipt of papers that I submitted to the company proving that I was working with Seterus on either a short sale or deed in lieu, however, there is still nothing saying whether the home went into foreclosure or whether it was a deed in lieu I insist that all the paperwork was submitted for a deed in lieu of foreclosure, however, Seterus to this day has never sent me any paperwork in regards to a foreclosure or deed in lieu I still contend that the information submitted to the credit bureaus is wrong and am requesting that once again the foreclosure be taken off due to Seterus making a mistake When I called Seterus, the person on the phone even told me it was a short sale and then corrected herself saying it was a deed in lieu When I said that it was reported as a foreclosure on my credit report, she told me that was a how a deed in lieu was reported, but she was wrong All I know is that I was working with someone and submitting all the paperwork needed, hence the paperwork they sent me showing proof of a receipt of documents sent along with a letter from Seterus acknowledging me trying to work with them Once again, I'm asking that Seterus remove the foreclosure from my credit as there obviously is a mistake Sincerely, [redacted]

Dear Consumer, Seterus understands the urgency regarding providing a response in a timely manner, however, researching returned and or un-cashed checks takes time to researchPlease accept our apologies for any inconvenience this may cause Thanks, Consumer and Government Affairs Dept Seterus, Inc

June 10, Revdex.com Case No.: [redacted] Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the third party today, June 10, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, April 4, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information