Seterus

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although, what UPS was still not what I requested was not what I fully wanted doneAlthough what I really wanted was on my online account a statement of my accountWhat shipped was a copy of my paper requesting the statementsIn addition to what I requested on my call on January 24th was not faxed to me ever, which I was told would be done in to business daysI am satisfied at the moment., since I finally received what I needed and should have been receiving without all the hassleI did not want to have to go through all this, but I guess it worked.Sincerely, [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as we received written authorization from the borrower for the Revdex.com, enclosed is a copy of the response mailed directly to the borrower today, December 22, 2016, via UPS 2nd Day Air

I started a complaint last month with this same companyIt was complaint # [redacted] This complaint was closed because I did not send back a release of information form to the Revdex.comI did not respond because as soon as Seterus heard I filed a complaint, they sent a letter refusing to close my escrow accountWhen I spoke with Seterus I was told that there would be no reason for me to follow up with the Revdex.com because they could not help me anywayI have continually tried to speak to them regarding this, and have been told wrong information(which only put me further behind) or I was hung up onI tried talking to supervisors, but was hung up on every time by those supervisorsMy husband and I got the name of their supervisor, Rhonda WilsonWe tried to contact her several times, and finally were informed that she refused to speak with us and that we needed to deal with this in writingI have since sent an email to [email protected] as instructed and have heard nothingI requested that they reanalyze my escrow account since they will not close the account and again have heard nothingThere is no reason why I am paying $per month to an escrow account when I am paying my home insurance and real estate taxes myself, and there is no money coming out of said escrow accountI am getting nowhere with the company! All I ever get is ATTITUDE from each and every representative, or I get hung up on! HELP! This has been four months of frustration and rudeness, aggravation and misery! I give permission to the Revdex.com to correspond with Seterus regarding my account(loan number [redacted] ) and personal information-this is includes by phone, email, or in writing My escrow account should have been closed, but since they won't close it, I would like it reanalyzedI should not have to pay to an escrow account that is not paying anything outI also want some actual customer service-none of this attitude from the get-go

Complaint: [redacted] I am rejecting this response because: I received the letter yesterday 7/18/ They did provide me with a new escrow analysis and payment history and have finally fixed my account after mths and obviously only because I sent in this compliant They never addressed why their customer service sucks and why it took mths and me putting in a compliant with the Revdex.com to get anything fixed on my acct This is just totally unacceptable the hours and time I spent having to deal with this company They need to look into their processes and fix what is broken so other people don't have to experience what I had too This caused a lot of stress in our lives Attached is the poor letter I received from them.Sincerely, [redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases. It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy. As a result, we sent a detailed response... directly to the customer today, August 31, 2016, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contact with you, as our designated RevDex.com representative, should the Bureau require any further information.

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, December 8,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, July 5, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Dear [redacted] , I have no idea what Seterus is trying to accomplishWe have sent oursignatures alreadyWe were never informed that the signatures had tobe on the same pageSeterus had ample time to inform us of thatrequirement (my signature was sent on September 15, and Linda'swas sent on October 16, 2015, no reference was made stating thesignatures needed to be on the same page)The ineptness ofSeterus isappallingFind the "required" signatures enclosed.On September 4, MsB [redacted] sent a letter stating an error had beenmade and was being correctedI guess taking "pride in offeringsuperior customer service" takes months to accomplish.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: After 3-weeks on inaccurate and rude responses to my attempts to clear up Seterus's $12,accounting error on my mortgage, I had to visit the company office in person twice, and still do not have a detailed and accurate accounting of the status of my mortgageThis is a company that made a $12,error on a mortgage, did not have any direct lines of any one person in the company that I could speak with over the phone, and that sent me a notice of intent to initiate a foreclosure if I did not pay $17,by June 20th, ( a new number pulled seemingly from thin air.) Sending me a letter without an accurate update is not an adequate responseAdditionally, the most recent letter I have received from Seterus states they made an accounting error, does not apologize for such a ridiculous and substantial financial mistake for a company entrusted with servicing home loans, and states the error was corrected May 24th, but that my updated loan payment is now due May 1st, days PRIOR to the error being correctedThis is unacceptable This company should be audited for fraudulent accounting practicesAll it takes is a quick online search to see that the "escrow error" they claim happened with my account seems to happen to most new loan transfers that Seterus' purchasesFurthermore, advice should be given that the best way to handle this is an in-person visit, with a demand for an assigned person with a direct line to further investigate and correct the accounting errors made by Seterus(It should also be noted that there is security in place, one has to be buzzed into the building, the receptionist is behind plexiglass, and your "in-person" meeting is also through very thick plexiglass, akin to visiting an inmate in jailClearly this company is quite used to infuriating its customers with its fraudulent business practices and has precautions in place because of this.) Until I receive an accurate account statement of my loan with the correct escrow and monthly payment amounts, as well as an apology from the company, and reimbursement for lost wages due to dealing with their accounting error, this matter is not closedThis has eaten up hours of my valuable work time, and caused extreme emotional distress and undue stress for me, and all because of the companies fraudulent practice of attempting to secure money that is not owed on a loanThis type of business practice seems learned from huxters such as Donald Trump and the implementers of pyramid schemes, and should not be something allowed in the business of servicing home loansShame on Fannie M [redacted] for even engaging in business with this company And again, I would urge the Revdex.com to re-evaluate how it scores companies, as the "B" rating for Seterus is laughableJust because a company responds to a complaint in writing does not mean it is adequately responding to the actual problem Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The fifth $1,principal reduction was not satisfiedThe December 29, "HAMP Disbursement" of $did not cover the 5th installmentThe numbers do not add up and the generic Excel spreadsheet does not show a "running balance"It looks like it was an adjustment due to transfer of loan error based on the transfer balance (payment applied to prior servicing company during the transfer that was not processed in the original loan sale document for loan principal value)Sincerely, [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has now provided written authorization to provide your office with this information, enclosed is a copy of our response mailed to the borrower on February 15, 2017, via UPS 2Day Delivery We believe we addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt took days to get these documents and only received the documents after I filed the complaint As a result, my rate on my refinancing expired There were many more issues prior to this complaint and the Revdex.com should continue to investigate the performance of Seterus If you review the notes on my account you will see that they even forgot to pay my property taxes on time The taxes were eventually paid with penalties in the wrong tax year, The customer service is poorThe managers are just as incompetent as their team My final complaint ID [redacted] did not involve rock science It was a simple fax request that took a month to get done I am looking forward to completing my refinance and leave Seterus entirely Sincerely, [redacted]

Initially starting in August numerous serious issue with Seterus was occurringreport claiming active bankruptcy was submitted by Seterus to my credit reportSeterus quit generating monthly statementsSeterus for months denied any of this was occurringNumerous other services Seterus would not provideEventually in December Eric K [redacted] of Seterus sent to myself numerous letters and statements regarding those and other issuesIssue of complaint today is referring to Eric K [redacted] sent a statement declaring that the issue of not generating monthly statements and not mailing the monthly statement to my home address has been corrected and could take months to occurI received Decemberand January monthly statement mailed to my home addressSeterus now does not generate the Feburary statement and Seterus once again claims that is not trueTheir is no statement for February and no digital statement on recordSeterus denies that but will not confirm that a statement has been mailedEric K [redacted] no longer will communicate anything to me or assist in correcting this reoccurring problem These issues have been going on since October 2012, many complaints filed Seterus fixes the issue after months and hours of phone calls and then a few months later the issues are backWhy?????

[redacted] Please See Attached Documents [redacted] Dear Ms. [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy. As a... result, we sent a detailed response directly to the borrower today, December 14,2015, via UPS 2nd Day Air. We believe we have addressed the concerns presented. We will remain in contactwith you, as our designated RevDex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc.

Complaint number [redacted] Authorization form ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: What about taxes and insuranceSincerely, [redacted] ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has now provided written authorization to provide your office with this information, enclosed is a copy of our response mailed to the borrower on March 14, 2017, via UPS 2Day Delivery We believe we addressed the concerns presented The enclosed information is for your internal use only and is not to be publically postedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Complaint: [redacted] I am rejecting this response because I want to know what did my $2600.00 cover that I just sent in. Sincerely, [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, June 17, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information