Seterus

April 13, Revdex.com Case No: [redacted] Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, April 13, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacyAs a result, we sent a detailed response directly to the customer today, December 13, 2016, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

[redacted] Please See Attached Documents [redacted] On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, December 8,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

[redacted] Please See Attached Documents [redacted] Dear [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, October 26, 2015,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

[redacted] ,I am not able to pull up the information for this case The loan number given is invalid and I cannot locate this loan with the address, phone number, email address or name of [redacted] Can you please obtain the correct loan number or if the loan is under and different name?Thank you

Complaint: [redacted] I am rejecting this response because: Every month I am paying an additional $and I don't know why? Why did they apply over $in fees? The statement they sent me did not explain the excessive fees that I have been being charged on a month to month basis.Sincerely, [redacted]

May 26, Revdex.com Case No.: [redacted] Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the third party today, May26, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information If you have any further questions, you may contact me directly at [redacted] Sincerely, Damian G [redacted] Consumer and Government Affairs Seterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, August 29, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced caseIt is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, we sent a detailed response directly to the borrower today, June 10, 2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information If you have any further questions, you may contact me directly at [redacted] Sincerely, Sharron B [redacted] Consumer and Government Affairs Seterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has now provided written authorization to provide your office with this information, enclosed is a copy of our response mailed to the borrower on December 23, 2016, via UPS 2Day Delivery We believe we addressed the concerns presented

Good day [redacted] ,The inquiry received today is regarding the above case# is a "non borrower", as per the request of the inquiry, they have been receiving calls from Seterus on various occasions, at this time we have requested to remove the number from our automated dialer systemPlease be advised this is a non borrower with no connections to SeterusThanks,Walter

On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, February 22, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever, we sent a detailed response directly to the borrower today, September 10,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

Seterus, Inc has returned my duplicate mortgage payment This complaint should still stand as the complaint is in reference to their complete lack of customer service and a complete disregard for their customers It took over hours on the phone They did not, at any time, offer solutions of their own, they were NEVER proactive, NEVER helpful No employee can give out their extension-you must call the main number and ALWAYS are on hold at least minutes before speaking with someone When you give the operator the extension of the person you want they will not transfer you, you must go thru the whole conversation again and they are all very well trained on their procedures as that is the only thing they will tell youthey will reiterate, over and over and over again what THEIR procedures are with no intention of helping In this day and age, why on Earth they could not look at their own records and determine that I had indeed made two payments Instead they require Bank of America to tell them that we were not requesting a refund due to lack of funds in my account, that the refund was being requested because two payments had been sent WHY ON EARTH CAN THEY NOT LOOK AT THEIR OWN SYSTEMS?! The initial duplicate payment was my doing, it was an accident, it was not a bank error yet I couldnt deal with Seterus myself, I had to have the bank write letters (times) on my behalf Absolutely ridiculous This company seems entirely incompetent and unconcerned by that [redacted] should quit sending these people business

[redacted] Please See Attached Documents ***Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, September 24,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, October 27, 2015,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, September , 2017, via UPS 2nd Day Air

[redacted] Please See Attached Documents [redacted] Dear [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, November 3,2015, via [redacted] 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Damian G***Consumer and Government AffairsSeterus, Inc

[redacted] Please See Attached Documents [redacted] On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, December 23,2015, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contactwith you, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at 919.474.6590.Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy However, as the borrower has provided written authorization to provide your office with this information, enclosed is a copy of our response mailed directly to the borrower today, September 14, 2016, via UPS 2Day DeliveryWe believe we have addressed the concerns presented The enclosed information is for your internal use only and is not to be publically posted We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information