Sempris LLC

"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">June 8,
RevDex.com of Minnesota and North Dakota
c/o Mr[redacted]
SRiver Ridge
Circle
Burnsville, MN
Re: Ms[redacted]
Case Number [redacted]
Dear Mr[redacted]:
We are responding to your inquiry dated 5/19/16. While investigating cr [redacted],
we confirmed that an order was placed for a Ms[redacted] for a Budget Savers 30-day trial membership. Membership
materials were sent to Ms[redacted] for review and confirmed as delivered
by the United States Postal Service OneCode Confirm® service. We
have canceled this membership
Sempris prides itself on providing outstanding customer
service and fair resolution to all customer inquiries. This membership was canceled on 4/25/as a
courtesy, we have immediately refunded her account a total of $60.90, which actually
exceeds the amount Ms[redacted] is seeking in her correspondence to you.
We trust our good faith actions bring this matter to a
satisfactory resolution
Sincerely,
David [redacted]
Director of Call Center Management and Consumer Affairs
Sempris, LLC

January 27, 2017   Revdex.com of Minnesota and North Dakota c/o Mr. [redacted] 220 S. River Ridge Circle Burnsville, MN  55337   Re:       Ms. [redacted] Case Number [redacted]   Dear Mr. [redacted]:   We are responding to...

your inquiry dated 1/8/17.  While investigating cr [redacted], we confirmed that an order was placed for a Ms. [redacted] for a Pulse 30-day trial membership on 5/21/16.  Membership materials were sent to Ms. [redacted] at her current address for review and confirmed as delivered by the United States Postal Service OneCode Confirm® service.  After the 30-day trial period had ended, Ms. [redacted] then began to be billed at $24.95 per month as detailed in the membership materials, as well as detailed on the sales call.   After reviewing the file associated with Ms. [redacted]’s order for our service, she provided her electronic signature, as well as the full 16-digits of the MasterCard to be debited for her purchase and authorized charges to be placed to this card for her Pulse membership.  During the sales presentation for Pulse, Ms. [redacted] unambiguously consents to enrollment after all material terms and conditions of the membership offer had been disclosed.   Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiries.  This membership was canceled on 12/23/16 per Ms. [redacted]’s request and will not be billed again in the future.  On 12/30/16, prior to our receipt of your correspondence, we mailed Ms. [redacted] a cancellation confirmation for Pulse, which provided Ms. [redacted] the opportunity to request further review of her enrollment and, ultimately, a refund.  By doing so, we believed we had satisfied Ms. [redacted]; however, rather than returning the form to us, she contacted your office.  We have copied Ms. [redacted] on this letter to you and, as a courtesy, sent her a copy of our refund request form via the U.S. Postal Service.  We would ask that she be watching for this form in her mail within the next 5 to 7 days.  If Ms. [redacted] would kindly complete and return this form to us, her refund request will be handled accordingly.   We trust our good faith actions bring this matter to a satisfactory resolution.   Sincerely,     David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC   Cc: Ms. [redacted] (with refund request form)

Please see attached response Thank you, David [redacted] Director of Call Center Operations and Consumer Affairs Sempris, LLC