Sempris LLC

Please see attached.Sincerely, David *** Director of Call Center Operations and Consumer Affairs Sempris, LLC

Please see attached.Thank you,David ***Director of Call Center Operations and Consumer AffairsSempris, Inc

I am rejecting this response because: as I stated before, the agents have been telling me they are sending the selection form for me to choose which gift card I want to get, however, I have yet to get that formWhat they continue to send me is the application that is originally sent when I first placed the orderThe one we have to fill out and send in in order for the selection form to be sentWhy, if they show I have the Selection form, do I have multiple applications instead of the selection form? Again, it is ridiculous how this has been going since June and June is approaching again and still I have yet to receive that SELECTION FORMI even asked if it could be sent to menu UPS or where a signature is required to show proof of me getting the paymentThis was firmly DeniedThey have no record of me receiving the selection form but I have proof of multiple applications of the request for the selection form to be sent to meThis is proof they are sending me the wrong form instead of the Selection formThe notes even say in their system that I have more than one account numberHow can I have more than one account number when I only signed up for Value Plus one time? They have sent me multiple forms and when I say I don't have the selection form, they said I have to wait until it has been days.This is insulting that I am going through this for a measly gift card but if people let companies like Value Plus get away with this, they will continue to take advantage of usThere is no reason I should be having to take these measurementsAgain, I do not have the Selection formPlease resolve this matter

Please see the attached response.We trust our good faith actions bring this matter to a satisfactory resolution.Sincerely,David ***Director of Call Center Operations and Consumer AffairsSempris, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I have notified this business by phone as my previous email stated. I've told them to cancel my Father (*** ***) subscription to these magazines. Not only have they not complied, but they continue to charge his account. I've noticed several complaints on line about this business doing this illegally to people. My Dad never signed a contract. I just don't understand why they can't just continue to not charge his account

Please see attached response. Thank you,David ***Director of Call Center Operations and Consumer AffairsSempris, LLC

Please find our response attachedWe trust our good faith actions bring this matter to a satisfactory resolution.Sincerely,David ***Director of Call Center Operations and Consumer AffairsSempris, LLC

I am rejecting this response because:When I originally called to find out about the
charges made to my account in February 2018, the representative was very rude on the phone, and would not or could not tell me what I had ordered originally and would not let me speak to someone who could help me. They also refused to tell me the name of the business and I was actually hung up on. I called a 2nd time immediately following the 1st call I made and received the same treatment and was hung up on a 2nd time. I then made a 3rd call immediately following and managed to get a response from the representative who could also not tell me what I had ordered, but agreed to cancelled any further monthly billing. I also managed to get the company information so that I could write a letter to the Revdex.com regarding this matter. Now I see in the letter sent to the Revdex.com from MrDavid ***, Director of Call Center Operations and Consume Affairs of Sempris, LLC that it was for the purchase of Gotham Steel kitchenware (it was for a frying pan) that in fact I did pay for on 10-5-and did receive. After receiving this item, I called prior to the end of the day trial period to cancel this subscription. Now I see the subscription was never in fact cancelled by Sempris, LLCwho continued to bill me monthly.I have in fact received a credit from them for $99.80. I would like to be credited from the first months billing since I did call to cancel. Furthermore, due to the treatment I originally received, I did not trust that Sempris would give me the opportunity to request a refund of the remaining payments. I will be sure to check the mail for Sempris request for refund for the remaining payments and will get it off to them immediately. I do not want to close out this claim with the Revdex.com until such time as I do get a full refund of monies minus the cost of the frying pan.Thanks you very much for your time,*** ***

We stand by our assertion (with verifiable proof) that this purchase was authorized
We have also processed the paperwork from the ***'s and can verify that they have, as a courtesy, been refunded in full
Best Regards,
David ***
Sempris, LLC

Initial Business Response /* (1000, 10, 2015/07/13) */
July 13,
Revdex.com of Minnesota and North Dakota
c/o Mr*** ***
SRiver Ridge Circle
Burnsville, MN
Re: Mr*** ***
Case Number ***
Dear Mr***:
We are responding to your
inquiry dated 6/19/While investigating cr ***, we confirmed that an order was placed for a Mr*** *** for a Budget Savers 14-day trial membership on 1/26/Membership materials were sent to Mr*** for review and confirmed as delivered by the United States Postal Service OneCode Confirm(r) serviceWe have canceled this membership
Mr*** enrolled in Budget Savers during a customer service call he received on, or around, 1/26/Mr*** was offered and remains eligible for up to $in cash back gas rebates for enrolling in Budget SaversAs detailed in the membership materials, as well as detailed on the sales call, to claim the up to $in cash back gas rebates, the customer is required to send in the appropriate quarterly rebate request form, along with a receipt for a gas purchase made during the same time periodThe customer is eligible to receive $cash back for each quarter, totaling up to $The request form for this offer can be accessed online, as well as obtained by calling our customer service numberOnce the request form is received, the customer is sent a selection form which includes the cash back gas rebates, as well as other offers available and for which we guarantee availabilityAccording to our records, we received Mr***'s request form and mailed the selection form on 3/16/15, however, he never return the form to usUnder separate cover, we are mailing Mr*** another selection form via the U.SPostal ServiceIf Mr*** would kindly complete and return the form to us according to the terms and conditions of the offer, we will make sure he receives that to which he is entitled
Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiriesThis membership was canceled on 2/16/and because Mr*** canceled during the trial offer period, his card account will not be charged again in the future
We trust our good faith actions bring this matter to a satisfactory resolution
Sincerely,
David ***
Director of Call Center Management and Consumer Affairs
Sempris, LLC
Initial Consumer Rebuttal /* (3000, 12, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
7/15/
Because I did send the proper form previously; mailed it back to your company certified US mailThe offer of the $rebate from the initial BudgetSaveris the only fare way forward as far as im concerenedI consider it as advertising
Final Business Response /* (4000, 16, 2015/07/27) */
Mr*** remains eligible to redeem the $in gas vouchers, we have never stated anything but thatIf he decides to cooperate and comply with our process, his expectations will be met
Best Regards,
David ***
Sempris, LLC
Final Consumer Response /* (2000, 18, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the response is accepted and I would like to know what the business means by "our process"; as a caveat, if the "process" is clear, concise and ready to begin immediately we'll be in compliance with the letter of the agreementIf not, Revdex.com should go forward

I am rejecting this response because:
I called them back the same night-told them I
only wanted the light barsAnd ask the total for themI called them back 3-times in December, was told they were back-ordered and wouldn’t be in til JanuaryTold them again that was all I orderedCalled again in January and finally got themWas sent some specials that I didn’t even order and threw it all away, didn’t even open itDidn’t order it

Pleas see attached responseWe trust our good faith actions bring this matter to a satisfactory resolution Sincerely, David *** Director of Call Center Management and Consumer Affairs Sempris, Inc

(The consumer indicated he/she DID NOT accept the response from the business.)
There is no purchase that can be associated with this membership as described by this companyDiscover card cannot find it eitherThis has been a fraudulent charge and no membership materials were received to give us the option of cancelling after the "14-day trial period." My husband, *** *** has not authorized these charges and we have responded to their letters as requestedNo refund has been received so farOf course, now they have to deal with the Discover card; they have refunded our money and are pursuing this issue

October 12, 2016 Revdex.com of Minnesota and North Dakotac/o Mr*** ***SRiver Ridge Circle Burnsville, MN 55337 Re: Ms*** ***Case Number *** Dear Mr***: We are responding to your inquiry dated
9/12/16. While investigating cr ***, we confirmed that an order was placed for a Ms*** *** for a Pulse 30-day trial membership on 4/16/We have refunded this customer. On the complaint form, Ms*** indicates that $was debited from her account. Please note that the disputed amount exceeds what Ms*** was actually charged for her Pulse membership. We presume this was an unintentional error. Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiries. This membership was canceled on 8/11/and will not be billed again in the future. Moreover, on 9/8/16, prior to our receipt of your correspondence, Sempris issued a refund to adjust Ms***’s card account to reflect a credit for $for the Pulse membership. Please recognize that Sempris has refunded this order. Individual banks, though, post credits with varying timeliness. Ms*** should, therefore, direct any questions regarding the posting of her refund and its timing to her financial institution. We trust our good faith actions bring this matter to a satisfactory resolution. Sincerely, David ***Director of Call Center Management and Consumer AffairsSempris, LLC

Initial Business Response /* (1000, 8, 2015/11/24) */
November 24,
Revdex.com of Minnesota and North Dakota
c/o Mr*** ***
SRiver Ridge Circle
Burnsville, MN
Re: Ms*** ***
Case Number ***
Dear Mr***:
We are responding to
your inquiry dated 11/12/While investigating cr ***, we confirmed that an order was placed for a Ms*** *** for a Budget Savers 14-day trial membership on 10/19/Membership materials were sent to Ms*** at her current address for reviewAfter the 14-day trial period had ended, Ms*** then began to be billed at $per month as detailed in the membership materials, as well as detailed on the sales callMs***'s membership has been cancelled and she will not be billed again in the future
On the complaint form, Ms*** indicates that her account was billed times in the amount of $Please note that the disputed amount exceeds what Ms*** was actually charged for her Budget Savers membershipWe presume this was an unintentional error
Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiriesThis membership was canceled on 11/10/and will not be billed again in the futureMoreover, on 11/10/15, Sempris issued a refund to adjust this card account to reflect a credit for $for the Budget Savers membershipThis represents a refund of $29.95, which is the total amount paid to date for the Budget Savers membershipPlease recognize that Sempris has refunded this order in fullIndividual banks, though, post credits with varying timelinessMs*** should, therefore, direct any questions regarding the posting of her refund and its timing to her financial institution
We trust our good faith actions bring this matter to a satisfactory resolution
Sincerely,
David ***
Director of Call Center
Initial Consumer Rebuttal /* (2000, 10, 2015/12/03) */

Please see the response attached for Ms*** ***, case #***. Thank you,David ***Director of Call Center Operations and Consumer AffairsSempris, LLC

We have refunded everything possible to this account as a courtesyWe would ask Ms*** to work with her banking institution in order to locate the funds that have been sent back to her account.Best,David ***Sempris, LLC

I am rejecting this response because:there is little truth to what they are claiming,I rejected the gas vouchers because they want you to spend more money before you get the free prize I don't want to spend more money to get gas so I opted for the25.00gift Card at Walmart,these people are committing fraud getting consumer to buy into this plan with no intentions to honor what it says all I want is what I opted for and this goes away

March 17,
Revdex.com of Minnesota and North Dakota
c/o Mr*** ***
SRiver Ridge Circle
Burnsville, MN
Re: Ms*** ***
Case Number ***
Dear Mr***:
We are responding to your inquiry dated 2/25/While investigating customer
number ***, we confirmed that an order was placed for a Mr*** *** at this same address for a Budget Savers 14-day trial membership on 11/23/Membership materials were sent to Mr*** at his current address for review and confirmed as delivered by the United States Postal Service OneCode Confirm(r) serviceAfter the 14-day trial period had ended, Mr*** then began to be billed at $per month as detailed in the membership materials, as well as detailed on the sales call
Mr*** enrolled in Budget Savers during a customer service call he received on 11/23/After reviewing the file associated with Mr***'s order for our service, he provided his electronic signature, as well as the full 16-digits of the Discover card to be debited for his purchase and authorized charges to be placed to this card for his Budget Savers membershipDuring the sales presentation for Budget Savers, Mr*** unambiguously consents to enrollment after all material terms and conditions of the membership offer had been disclosed
Sempris prides itself on providing outstanding customer service and fair resolution to all customer inquiriesThis membership was canceled on 2/15/per Ms*** ***'s request and will not be billed again in the futurePrior to our receipt of your correspondence, on 2/19/16, we mailed Mrand Ms*** a cancellation confirmation for Budget Savers, which provided the opportunity to request further review of Mr***'s enrollment verification and a refundBy doing so, we believed we had satisfied Mrand Ms***; however, rather than returning this form to us for a refund, they contacted your officeWe have copied Mrand Ms*** on this letter to you and, as a courtesy, sent them another copy of our refund request/enrollment verification form via the U.SPostal ServiceWe would ask that they be watching for this form in their mail within the next to daysIf Mror Ms*** would kindly complete and return this form to us, their refund request will be handled accordingly
We trust our good faith actions bring this matter to a satisfactory resolution
Sincerely,
David ***
Director of Call Center Operations and Consumer Affairs
Sempris, LLC
Cc: Mrand Ms*** and *** *** (with refund request form)

I am rejecting this response because:I need more information about what the Pulse day membership provided meI am years old and am unable to remember all the details. Thank you