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Seminole Toyota

1160 Rinehart Rd., Sanford, Florida, United States, 32771

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Seminole Toyota Reviews (%countItem)

I purchase the vehicle new from this dealer in 2012. back up camera had a few issues and now they refused to fix it.
I purchase this vehicle from David Maus Toyota in October 2012. I had an issue with the back up camera in Jan 2016 where I paid out of pocket about $75 dollars for the repair since allegedly it is not cover under warranty. Now the back camera stop working on its entirety. I took the vehicle back to Davis Maus and now they are claiming that a third party installed the camera and I should take the vehicle to them since it is considered an off market camera. This was never disclosed to me. Since I purchased the vehicle I been dealing with David Maus and never a third party. I was under the impression I was buying brand new vehicle backed by Toyota, come to find out they hire vendors to do in house installations.I feel that I been blind side by David Maus since it was never discussed or never made aware that the vehicle will have a "off market" part and that if I needed this to be serviced I needed to contact a third party. I demand this to be replaced with an original part and I also need an apology from the dealer for the service that I received and for the sham.

Desired Outcome

I demand this to be replaced with an original part and I also need an apology from the dealer for the service that i received and for the sham.

Seminole Toyota Response

Our service records indicate the customer has come in twice with concerns regarding the backup camera. The first visit being in January 2016; the customer came in with a concern that the camera was loose from the vehicle with no concerns regarding functionality of the camera. The camera was re-secured during that visit. The second visit regarding the camera was in August 2017, the customer stated the camera had been inoperative since June 2017.

The vehicle the customer purchased was a new vehicle covered by Toyota's 3 year/36000 mile (whichever occurs first) warranty. Our policy is that any non-Toyota accessory installed on a vehicle by one of our reputable vendors must be covered for that same period from the date of installation, in this case October 12, 2012. The warranty had already expired when the customer came in with their initial concern in January 2016.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
I was never made aware that the camera was not original from Toyota. I purchased a new vehicle backed by Toyota, never a vehicle that had after market or off market parts. Whatever third party agreement off the books that the dealer has to save money, the consumer shouldn't have to deal with the consequences. I need my camera to be replaced by an original product.

Seminole Toyota Response

The particular vehicle the customer purchased was not manufactured with the backup camera. It was added after purchase as an optional accessory. An optional after purchase Toyota backup camera is not available. As stated in our previous response the accessory was covered for the same mileage and time as the vehicle's factory warranty. Regardless of the installation of the camera; the warranty had expired prior to the customer coming in with the initial concern. A replacement would be the customer's responsibility.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
As I indicated before, as a consumer I purchased a Toyota Venza from a Toyota dealer backed by Toyota Motor Company. It was never stated by the salesman or anyone at the dealer that a third party vendor will be used to add an after market camera on my brand new vehicle . It is the Dealer responsibility to supervise outside work specialy when this is not being discussed upfront with the consumer. Furthermore, when I purchased the vehicle I specifically asked if the vehicle comes with backup camera and I was told that it was and option. If I knew that the vehicle was going to undergo repairs or modifications by a third party, other than the manufacturer potentially affecting the resell value, I would've chosen a different package.

Insurance fix turned into nightmare. Car has more issues now then how it rolled in to the dealership.
My Toyota Prius was in a front end collision while at a stop light. I have taken it to David Maus Toyota (DMT) to get it fix using Geico insurance (other parties insurance). DMT rep was somewhat reluctant to call back from the very beginning. I had to call several times and leave many voicemails even to get her to reply back. Lack of service was unbelievable. The car was over 3 weeks late due to wrong parts order and all kind of paint booth issues. Even after asking several times to only use OEM parts the car was fixed with aftermarket parts. Also the hood was not even aligned. When we went to pick it up this was brought to my attention but they never informed me and told me that I had to call GIECO to get issue resolved. Now comes the main issue: I have asked them to run a full diagnostics on the car as I was planning to gift to my younger sister. The report came 100% and passed with flying colors. I took the car out with the understanding that I would bring back the car next day to resolve the issue. But to my surprise the Car broke down with noise from front end and VSC, ABS, BREAK CHECK ENGINE and other lights on. At a point the car started beeping and ABS locked up. It was unsafe to drive so I towed it back to dealership. Few days later I called to to follow up and they informed that they saw the light and was working to get it fixed. A week and half later I picked up the car with hood aligned and all dash lights off. They mentioned that nothing was found. Next morning I could not even drive it 20 miles and all lights came back on and AC stopped working on and off. Called DMT with issue and was promised a tow truck by Nick. I waited 2 hours on side of road in Florida heat with no tow truck. Then I got hold of Melisa (original rep who was helping me) after several attempts and now she is refusing to fix the car and basically told me that I am on my own with no responsibility of DMT. I need help to get this sorted out. Reason I took the car to a Toyota Dealership to ensure that my car is fixed the right way; not to introduce new issues where the car is now completely UNSAFE to drive. They are saying car was in frontal hit and body was damaged and they fixed it but any internal damage is not their responsibility.

Desired Outcome

I want all the codes to be fixed where the car is safe to drive. I am not willing to put my 20 years old sister on a car that is unsafe.

Seminole Toyota Response

The customer had a follow up appointment with the Body Shop manager on September 18th regarding the concerns listed. The customer did not come in for the appointment. When the manager spoke to the customer, he stated the concerns went away so he will not need to return.

I printed out the records on a couple of pre-owned vehicles I found from David Maus Toyota's website, which seemed to be good deals, and brought them to the dealership. After I showed the records to a salesperson, the salesperson brought out the keys for 2 vehicles and told me and my wife that he would pull the cars to the front of the building and we were going to test drive them. After about 10 minutes, the same salesperson came to us and said one of the 2 vehicles he said we would test drive was having oil change and the other did not have battery. Then, he asked us whether we would see other vehicles. I told him that those 2 vehicles were the only ones we were interested and we had no intention to see other vehicles. The salesperson told us that we might jump one of the vehicles and he would check the other vehicle's status regarding oil change and come back. I noticed shortly thereafter that the salesperson was talking to the manager at the corner. He appeared in another 10 minutes and informed my wife and me that those 2 vehicles were not ready. According to him, the vehicles recently arrived and needed to be inspected, which have not done yet. I showed him the records I printed out from David Maus Toyota's website which clearly stated that the vehicles went through inspection and ready, together with Carfax history reports they put on their website showing, among others, the works they completed on the vehicles, including oil change and a few replacements they did (or, they claimed they did). The salesperson now said he couldn't even locate the vehicles. He, then, went out again to "find out the vehicles" but returned in a few minutes only to inform us that he couldn't find the cars in the lot. He asked us again whether we would want to see similar vehicle priced much higher.

So, the sequence of what happened in our stay at David Maus Toyota's showroom for about 30 minutes was: 1) Salesperson said, with the keys in his hands, that the cars were ready for test drive, and he would pull the cars out;
2) After about 10 minutes waiting, the salesperson changed his story and told us that the vehicle were not ready, because one was having oil change and the other did not have battery. And, then, he tried to show us another vehicle priced higher (same maker & same model)
3) After another 10 minutes or so, the salesperson changed his story again, after talking to the manager, and said that both vehicles were not ready because they arrived recently and have not been inspected yet. And, then, he tried again to show us another vehicle priced higher (same maker & same model)
4) The final words of the salesperson was that he couldn't find the vehicles in the lot. And, then, he tried again to show us another vehicle priced higher (same maker & same model)

Not knowing which of those representations is true, and because the cars "were not ready" anyway, I came back home, with a terrible feeling that the dealership was dishonesty to me and my wife.

In about 2 hours after I came back home, another salesperson called me and left message on my phone asking me to call him back regarding the vehicle. So, I called, and, as I guessed, the caller didn't even know that I was at the show room this morning. It seemed that this guy was just trying to lure me to come to the dealership and sell a higher priced vehicle as the other guy did to me in the morning.

Were the seemingly good deals just baits to lure prospective buyers t the dealership? Do they even exist? Or, they were in the lot, but the dealer had no intention to sell them at least for a while because they should serve as baits? I am confused and do not know the answer, but it was one terrible, terrible, terrible experience.

Finance Bait and switch they told me they had me financed with one company that I agreed to and switched it at the last minute.
I tried to call and resolve the issue and no one would take my call. So I went down there and they just said to bad.

Desired Outcome

New financing or take the car back

Seminole Toyota Response

The customer came in with a pre-approval from a financing source. We were able to obtain financing for the customer at a lower interest rate and lower monthly payment. The customer agreed to the lower payment option and signed all the finance documents accordingly. After the deal was completed, the customer returned upset about the lender which he had agreed to at the time of purchase; at that point the deal was already finalized and financing was processed.

I was told I would have to purchase the MPP car insurance protection plan or I would not get the car loan (this was a lie - I checked with ***), and inferred I would not be sold the car. I brought concerns to sales person, managers and general manager and was ignored. I will never step foot in any *** dealership and oh my gosh... David M seemed like such a decent guy "whatever it takes to EARN your business"... and now in my opinion, based upon my experience with current deceitful business practices, now known as 'David Maus Toyota, whatever it takes to make a buck'. I could not post this unless I gave them at least one star

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Address: 1160 Rinehart Rd., Sanford, Florida, United States, 32771

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+1 (407) 323-3149
+1 (407) 618-1941
+1 (407) 647-3352
+1 (407) 548-2074

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