Seminole Toyota

Thank you Laura for getting us in for our first appointment. We were in and out in less than an hour.

Great experience!

very courteous and fast service

The staff there was very friendly. My service advisor was Isaiah. He thoroughly explained everything that was to be done and when an issue came up he went above and beyond to help me.

Took my van in for oil change and rotation and was treated very nice and service was on time scheduled

Recall item did not affect my car

Jimmy was awesome! Phenomenal experience.

Took my vehicle in for its first oil change. The the service specialist explained they would complete the service, rotate my tires and wash the vehicle. After about 45 minutes my vehicle is placed on the "ready line". 15 minutes later, I am informed my vehicle is ready to go. No one at the dealership asked for the lugnut key, to remove my custom wheels. I had marked my driver side front wheel, and after further inspection I discovered the tires were never rotated.

Dealer coerced 84-year-olds into signing a lease that they clearly stated they did not want. I can no longer legally drive.
In November, the lease on our Sienna was up and so my husband and I took the car to the dealership to turn it in. I have vision problems and can no longer legally drive. My husband suffers from COPD and needs to live in Jamaica for months at a time to aid in his breathing. Consequently, he is rarely here in the United States to drive a car. We told all of this to the dealer. I had just come from a doctor's appointment that morning and was not feeling well, but the dealer was very aggressive and he kept us there all day until he convinced my husband to sign a new lease. I kept saying no, that I was the one who would be available to use the car but I can no longer legally drive. My husband did not even sig the documents that day. They mailed it to him in Montego Bay, Jamaica and he signed and returned it from there. Not only did they have us sign a lease that we did not want but I subsequently learned that it is totally overpriced. My daughter came down to help me try to get out of the lease but we have been rebuffed at every turn. This dealership took advantage of senior citizens. They refused to listen to anything we had to say. I am feeling very confused and frustrated and cannot afford this high priced lease. We are on a fixed income and are not wealthy people. We want to have this lease made null and void because it was fraudulently entered into.

What happened to us should not happen to any other seniors. I feel very sick about it. I think we are entitled to a full refund and that the dealer should be reprimanded for his unscrupulous behavior. He is nothing short of a con artist.

Great experience!!! Very professional!!!

Great friendly service!

The sales representative offered me a deal and then finance changed the months and APR I was originally offered.
On November 17, 2018 a sales representative from Toyota David Maus offered me a deal and then finance changed the months and APR I was originally offered. I was making a trade-in. The sales rep said Toyota would pay off what I owed on the old vehicle, that it was all going away, and offered me 84 months, 3.99% APR, 700 a month on the new vehicle. I made the mistake of signing the contract without noticing that they rolled over $7,358.50 from my trade-in, added a higher percentage rate AND added 3 months to the original deal. When I went to the dealer the next day on November 18, 2018, to resolve the issue, they said I had signed the contract and Florida law protected them once the contract was signed. I tried to reason with them explaining that finance did not explain to me the changes made the original deal. I was tired after spending many hours at the dealer and signed the contract without noticing the changes to the terms I had agreed to. Now I am stuck with a contract that I would have never signed off if finance would have explained to the changes to the terms.

The nature of this complaint is unfair and unethical business practice. The sale was more important than doing the right thing for the customer.
I am submitting on behalf of my Father, ***, 82. He is very hard of hearing, physically impaired, walks with a cane and is on dialysis 3 x a week. . He went to look at used trucks on 8/27/2018 at David Maus Toyota Dealership in Sanford, FL. due to he was having difficulty getting in and out of his current vehicle. They took his car to appraise and refused to return it and kept him there for hours in an open and noisy area shuffling in different people and in the Finance office over 2 hours. They submitted 3 loan applications and one was declined for insufficient income and still they pursued. My Father has never handled his own business or finances as my mother did and now I do since her passing. He was tired and hungry and finally purchased a used truck that was more than what they told him it was and more than it was listed for on their website. He kept telling them when he was there that he was feeling weak and needed his car to go get something to eat but they only gave him a loaner after signing 1st vehicle paperwork to return at 6 PM. They would not even let him get his things from his car. The truck had many upgrades/electronics that he would never use nor know how to. His trade in allowance was less than the value and less than they told him. He is very naïve and trusted what they said as he has difficulty reading and was unable to understand the documents they gave him. They added Gap Ins and 3 extended warranties and a Service Contract totaling $5288.00( 2 contracts attached) in addition to pre delivery fee of $799.50.He had a payment of $334. for 7 yrs on a Social Security only income. He told my sister he bought a truck that was $19,000 with $7,000 for his car and he gave $1,000 so he thought he owed $10,000 or $11,000. with taxes. My sister, *** immediately called me and I asked her to call them which she did and got the correct balance due of $23,734.74.She went there and stayed for hours that day trying to get the deal voided as he had not driven the truck off the lot. We originally spoke with Sales Mgr, Joe C and Johnathan H in Finance They would not listen to reason and would not budge. She was at the dealership and I was at home on the phone due to health problems as was my brother in Chicago. . They would only let us trade the used truck in on a less expensive vehicle that he still could not afford d and ended up costing more than if he had purchased that same vehicle the day before. So my sister took off another day of work and took my dad back on 08/28/2018 as they had his car and he left the truck there as well as the proposed 2nd vehicle replacement. They charged fees again, i.e. pre delivery fee 799.50 on 2nd vehicle that they insisted could not be waived even though we had just been charged the day before on the first vehicle that was never taken. They did refund $3650 for some of the warranties, etc, charged in the original truck deal in the form of a down payment on the 2nd vehicle. He had a new payment of $248.05 for 6 years which is still more than he can afford. I have supporting documentation for this unfortunate chain of events. Had he purchased the 2nd vehicle originally and been given a fair trade in value with no added warranties, service contracts, etc he would have paid $4,483.47 less on signing 2nd contract. This all happening just by stopping to look at used trucks with no intention to buy. We feel he was taken advantage of as well as having his choice of vehicle taken away from him by default. He told me he did not go there to buy a car that he had just wanted to look. The entire process of purchasing 2 vehicles in 2 days was totally unethical in all aspects.
He had to return a 3rd time to sign warranty cancellation paperwork as it was not ready at 2nd contract signing. We then found he had been driving with an invalid tag for 3 weeks due to error that we hope has been corrected.

I bought a car from this dealer with understanding they would supply me with an extra key for the car it was written in the contract
They keep telling the the key guy was firing next week someone will call nothing ever happens just want my key.

Pay off Payment has never been sent to to my finance company after trading in my vehicle.
I purchased a new 2018 Toyota Camry SE on 07/28/2018. I traded my 2009 Toyota Venza that still had a balance remaining. As of this day 08/13/2018 they still have not submitted the pay off payment to my finance company. I have contacted my sales rep in regards to issue and he advised me that my deal has been funded and payment would be made to my finance company shortly. Finance company is still contacting me in regards to payment and states that David Maus has not contacted them in regards to payment nor have they submitted a check. I see that they have also sold my vehicle within a few days later after traded it in. I contacted my sales rep again in regards to issue and was told that it can take up to 30 days before they send payment to my finance company. I have traded numerous cars in to know that it does NOT take 30 days for payoff check to be sent to a finance company. I need them to send check payment ASAP

Recommended by ***, so I went with them. Big mistake. They ordered second hand parts, didn't match the paint, and the clear coat they applied to the hood had the worst orange peel I've ever seen. Even Rachael, the rep from David Maus, said it looked bad and that sometimes thats what you get when you deal with a production shop. I went over all the flaws with her and took pictures. 3 weeks later, they've overrun the insurance from the at fault party and want my insurance to pay.... also ***. Once they work it out, I go to pick it up, and while it has fresh parts, they neglected to sand the mold lines off prior to paint. Paint still doesn't match. And there are still several issues with fitment and repairs. Today, I dealt with Robert, the repair Supervisor or manager for David Maus, and he was a rude ae to put it mildly. He made everything out to be ***'s fault. Said you can't match paint on plastic to metal parts, yet the parts they painted match, but they can't seem to match the rest of the car. Instead of owning their crap work, he decided it was my fault and started blaming me. In his opinion, I should expect to be able to see where the repairs were done. To boot, they picked up a huge bolt in the rt rear tire in the lot when bringing it around to me.

Seems to me they milk the insurance company out of every dollar possible, then leave the customer with a poor quality repair.

finace department miss lead me. and lied about extended warranty. tried to contact dealership via telephone and email with no response back.
I purchased a 2018 camry from eduardo who was great however in the finace department the finace guy aaron caswell and the heavy set manager mis lead me. after asking how much the extended warranty was they said it was included with the new car purchase. they also added in 2 other packages with out
asking. when I relised what they did I called my sales rep eduardo who said the finace guy asron would call me and I wiuld have to come in to re sign paperwork. aaron called me 15 minuets before the dealership closed I left a message and sent an email with no reaponse. they added almost 4500.00 worth of add ons with out telling me. this is very miss leading and dishonest.

On December 21 and 22 I received many phone call from David Maus Toyota but on the 22nd the Big Boss name Mark D call me to apologize for the treatment that they gave me when I when in to purchase a Camry, he ask me what will it take for them to get me that new car I said to him that I want it a 2018 Camry for $250 a month lease for 36 moths with 15,000 miles a year and he said I will do even better, I will do that plus no money down and we will pay off the remainding balance of your 2015 Camry lease that will be around $1,500 and I sad great my hopes were high and the sales person call me that day to work everything for me, she ask me what color do I like to have a said pearl but she said that they do not have it that to get it in that color will be an extra $300 and she said how about silver or black or any of the other colors I sauid to her that I do not like dark colors and finnaly agree in a white camry, she said great so she found a LE white Camry and she toll me to go the next day to do the final papaer work come that next day she call me I have bad news and good news for you, I said go ahead with the news, she said your white camry was sold and we do not have any other one and the second new was that theycan't do $250 they can do it for $275 and 12,000 miles a year, I said no rpblem just find me a white Camry and you have a deal, well days past and they call me on Thursday December 28th at around 6:45 pm thta they have the white Camry 2018 and if I want it to come in that night but they mention that they had lots of clients to attent so it will be a long night by the time we come out of the dealer, I said to her lets do on Friday morning December 29th at 11 am, here is Friday morning I got a phone call around 10:15 am from Dareline to said if I was ready to pick up my car and I said to her that we were in our way and I was eating breakfast around 10:40 am and I will be there around 11:15 am, when I was eating breakfast at a restaurant a person by the name Mark D from finance to tell me that they made a mistake on the numbers and that he will call me back with the exact numbers for my monthly payment, he call me 5 mintes later to tell me that the new payment will be $350 intead of $275 look at that diference, promises after promises and phone call after phone call, very umprofeccional of a dealer and a lack of comunication between managers, sales person and finance staff.

I was so upset that I told him that is the way you all run this, very disappointed and I will not recommend anyone to this dealer, what have I done to deserve this treatment form a car dealer and their staff.

I think this should be reported to the *** and*** news.
The worse part of this is that the poor salesperson Angie and Christian did everything they could to get earn my business but the rest of the staff need lots of training. Thank you, Angie and Christian, for trying, do get a job somewhere else.

The salesman over the pone quoted me an OUT OF THE DOOR price on a new vehicle and after driving 2 HOURS to get to the dealership, and after getting down to paperwork, they said that they were mistaken and could not offer that same deal. Very unprofessional, bait and switch tactics, was talking with the salesperson for a week, guarantying the OUT OF THE DOOR price. I have documentation of the conversations. Will not be doing business with them, just wasted my time.

I will start by saying we purchased a used vehicle with David Maus Chevrolet in 2014. The experience was great, so much so when it came time to purchase another vehicle there was no question where we would go, David Maus. I couldn't have been more incorrect.

When we arrived at David Maus Toyota we were greeted promptly. We discussed what we was looking for with the sales representative and she brought the requested vehicles for test drive. She was helpful in finding me a vehicle with the features I wanted, but that's where the pleasantness of this transaction ended.

After agreeing on a price for the vehicle ( which could only happen after filling out their finance paperwork) we were given a ridiculously high interest rate. we knew this was an inaccurate rate, as our credit scores were over 800. I wanted to leave, and the sales rep begged us not to. After much negotiation We were told the lowest rate we could have was 2.99%. We were made to believe that our credit was not as good as we knew it was, as we had reviewed our credit scores a week prior. At this point 4+ hours were invested in this transaction, so we begrudgingly agreed. After signing the agreement we were informed we had super credit, and it was no problem for financing. this is drastically different information than what was told to us prior to the agreement. They basically used erroneous information to influence a large financial decision.

After reviewing the contract, we discovered an extra charge of $1500.00. When questioned about the charge the sales rep informed us that charge was for window tint and reinforced cup holders. multiple times this charge was explained as such, only to discover that those items were included in the sticker price, as well as the price we agreed upon. Unfortunately this was discovered after the contracts were signed, as we were not given access to the sticker price during negotiations. Basically, the explanation of this charge was a bold face lie.

After being at the dealership for nearly 6 hours we finally entered the finance department. We were told the manufacturer's warranty does not truly cover all of the electronic components of the car, and an extended warranty was needed. We initially declined this warranty, but were given additional false information about coverage exclusions under the standard warranty. The price of this extended warranty was not disclosed, only the amount our monthly payments would increase. The finance department even offered to lower the interest rate if we purchased the warranty (the rock bottom rate we were previously told could go no lower). Suddenly the new interest rate was 2.3%, but only with the purchase of the warranty. Again strong-arm tactics were utilized as well as erroneous information to complete a transaction.

After 7 hours of a constant barrage of misinformation we completed the transaction, including the extended warranty. We found out after the fact that the $2500 extended warranty ( price disclosed after the paperwork was completed) is sold by the company that owns the dealership. To me this seems as though it's an unfair practice.

After signing the papers were were essentially non existent guests. 40 minutes went by without anyone acknowledging we were waiting for our vehicle. Finally, after flagging down a team member, our new vehicle was given to us unceremoniously. No features were reviewed, as they had promised. It was more of a here are your keys, see ya mentality. We left this dealership feeling defeated and essentially raped. There was no joy in the purchase, as we felt so taken advantage of.

I called the dealership the following day with my concerns. They were dismissive and basically told me nothing could be done, as we had signed the papers. I have found out I can cancel the warranty with a fee, and I'm in the process of cancelling the extended warranty now.

I am truly disappointed in David Maus Toyota and their deceptive, strong arm tactics related to vehicle purchases. Flat out lies were told to consumers who looked to their "experts" for honest advice about a major purchase. I will never purchase a vehicle from any David Maus dealership, and will make sure all of my friends and family know of their deceptive tactics as well.