Select Home Warranty

If the customer would like we can dispatch someone to their home for the claim filed or if the customer would like we can cancel out their warranty and waive the cancellation fee as a courtesy. Please let me know so that we can proceed with whichever you decide.

We spoke to the customer and have helped with the issue

The customer has already been informed that they were approved for the maximum allowance of $125 towards their claim. No additional funds due at this time.

Our dispatch team is currently working and getting a technician to the customers home ASAP. Someone should be in touch with the customer shortly.

The customer was refunded as per the Terms of Agreement that the customer signed, initialed and signed and sent back stating that they agree to the set terms.Charged 3 Months @ $57.5 per Month = $172.48; Add Cancellation Fee of $75 = $247.48 Subtracted from original payment of $1469.97;Totals a Refund of $1222.49. The customer has received the amount of 489.00 on 2/12/2016, we have refunded an additional amount of 733.49 for the complete total of 1222.49See Below:13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
I was issued two receipts from the business stating that a refund was issued but still have not received the funds. I would like to continue with my complaint until the funds are actually in my account.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They are...

keeping the money from the claim they paid as well as the premium I paid! They are getting the best of both worlds and I am getting nothing; but screwed all the money plus extra for signing up with them.  I am asking you as the Revdex.com to look into this for the consumer and to review their contract!  They do not pay anything per their contract!  This is not acceptable to take the money I paid all those months and then go back on their contract and then take away the claim money also.  How is this fair to the consumer?  Has the Revdex.com looked at this companies practices?  Do you think this is a fair handling of claims?  or on refunding premiums? I was with them only 4 months and they took $800 from me!  They did not provide the service that their representative promised me!  This is a fraudulent company.  The man kept trying to get me to stay with them by telling me I would have to repay the $300 claim and that I would be penalized to cancel.   
Regards,
[redacted]

Select Home Warranty has mailed the customer their refund check

I am rejecting this response because:
This company is "spinning" the issue. It is very simple....they FAIL to pay their...

contractors for their service and parts thus the contractors do NOT perform repairs. The company LIES to the customer by sending "pretend order tickets"....but when you call NO repair man in [redacted] wants to work with these scammers.So now, the company is hiding behind prorating for services that they never provided. I have email a few times with [redacted] the so called Svc Manager....in my last email I asked him to send me the name of ONE contractor that is happily satisfied of working with them in [redacted]....today it is one week after our emails and NOTHING....again THEY have NO Services....it is all a scam.Refund my $200 left over that I paid you......or fix my fridge like you were supposed to have done so.

The customer has been approved for an increase in their reimbursement. A revised form has been sent to the customer. As soon as the signed reimbursement form is sent back I can proceed with processing the customers new approved reimbursement.

We spoke with the cutomer. We have refunded both of her monthly payments back to her credit card. We have given her a full refund.

we did speak with the customer, they are going to forward over the records for review.

Select Home Warranty would like to apologize to the customer for any misunderstanding, we do have their reimbursement form and will be mailing a check out priority mail. on Tuesday, November 17.

Complaint: [redacted]
I am rejecting this response because:1. The appliance are covered under the warranty.  That would include the vent.2. We were NOT informed of $30 left.  We were told that a they would only pay $150 for the second claim on the AC then they retracted it.  The reasoning they were stating is a Freon leak but two AC companies stated that was false.  The third claim on the AC they didn't even bother with any type of communication so that claim was never resolved. 
Regards,
[redacted]

The customer has been approved $125 towards the repair or replacement of their unit (whichever they prefer). This is the maximum allowance for the customers washing machine claim. Please advise how you wish to proceed so that we may advise of the next steps.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Since it's clear Select Home Warranty will not honor the terms of their own contract which requires only 3 years of maintenance records which have been provided, I have reviewed the response made by the business in reference to complaint ID [redacted], and accept their offer of $150 in settlement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The check came in the mail today with the incorrect zip code.  I have sent an email to Sharon S[redacted] of SHW Billing to respond whether the check is still valid now that it has been received .  see attached image
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because: I received an email from Select Home...

Warranty that the refund was processed yesterday. I do not have the funds yet and my bank does not see an income credit from Select Home Warranty at this time. I need real proof such as a transaction number that identifies the refund happening.Regards,[redacted]

Thank you. The customer has been informed that they were approved $250 towards the claim. In order to proceed the customer will need to submit a paid invoice to [redacted] so that a reimbursement form can be sent to the customer.

Mr. [redacted] has spoken with the customer and they have agreed on a $150 reimbursement. As son as we receive the signed reimbursement form from the customer a check will be mailed out right away.