Security Systems

Complaint: [redacted] I am rejecting this response because: I am glad that they will cancel the contract and I assume consider it null and void with no "buy out" being sought, nothing is mentioned about any refund of payments made from January until approximately December when the automatic withdraw from the bank was stoppedIs the POA that they mention a copy of my power of attorney that I have for my mother.? Do you need copies of the declaration of incompetency and my mom's guardianship papers? I did not understand what they wanted from the nursing home Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I know what I was told but after further thinking and knowledge didn't know why Sincerely, [redacted]

To Whom It May Concern: I am responding back to Revdex.com complaint [redacted] have been released from our agreement Customer states that we were not given authorization for the monthly draftOn section #on the agreement, the customer has the option to declined EFT by signing to declined and which we do not have a signatureA copy of the agreement could be provided upon request Customer also states that they have not been monitoredAs you can see below the weekly periodic test came in on 4/21/which states that the customer has our equipment and it's being monitoredon 4/22/I cancelled the account through our central station which means that the customer is no longer being monitored by Safe Home SecurityA history report could be provided upon request On 2/23/A Waiver, Indemnity Agreement was signed by [redacted] that states that she hereby release & hold harmless Safe Home Security from any and all liability regarding previous contractsMs [redacted] also agreed that there is no existing monitoring agreement & have not been induced to breech any valid sales or monitoring service agreements to the security system installedA copy of the agreement could be provided upon request [redacted] 04/22/10:02:External User - Account Out of Service [redacted] , [redacted] Cancelled account RELEASED *OOS 04/22/10:02: Event Details [redacted] 04/21/02:45:E- PERIODIC TEST REPORT [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The client was offered a new agreement to reduce their rate so they could better afford the serviceThe customer has signed and agreed to the new terms for the alarm service

THIS COMPLAINT IS DUE TO THE FACT THAT SHE DID NOT READ HER AGREEMENT AND SHE STATED THIS ON A RECORDED LINE. HER COMPLAINT IS NOT VALID. I OFFERED HER A SERVICE CALL AND CREDIT SOME MONTHS FOR SERVICE AND SHE REFUSED. WE WILL NOT CANCEL THIS ACCOUNT.

Complaint: [redacted] I am rejecting this response because:The claims that that I was not available is absolutely false.No ONE has offered assistance and NO One has even had the decency to even return my calls.My family has also made many, many attempts to get them to help me to no avail.I am not a rebel rouser nor do I take this approach casuallyI have a lot better things to do than this.A representative from their own company was the one that told my grandson to contact the Revdex.com because they know that the Caribbean has had a lot of issues.To the point where they have fired many employees.Their response is ridiculousI would not make this up and feel like this is now an attack on my character.Again, I am years old and I have never had any issues with any company anywhere similar to this in all my years.If you check you will find that the number of complaints I have ever filed against any other company is ZERO!These people, amongst other things, are wrong and unprofessional and as of today I will be adding untrustworthy and storytellers to the list Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I filed a complaint against Safeguard America in January I never received any kind of response from this company ,either by email, phone or voice mail, following my complaintMy issues have NOT been resolved I called your ###-###-#### number today, after receiving a notice that my issue was closed I was told by the operator that the company claims to have left a voicemail message in an attempt to resolve my issues This never happened, yet the company has been sending me bills and threatening letters This company did not honor their end of our contract They failed to fix or replace my system within a reasonable amount of time They left me with a blaring and beeping alarm for days and would have left me without services for at least days I was forced to disconnect the unit to stop the noiseI had tried to resolve my issues with the company for those days, with no result Finally I called the company and told them I no-longer wanted their services This company has been hounding me ever sinceSafeguard America lies, is unprofessional, and has a reputation for providing inadequate equipment and poor results to customer complaintsThis was evident, from reading the company reviewsI want this issue to be reopened and since they breached their part of the contract, I want out of it That will be the only resolution I will acceptPlease help me get an acceptable resolution to my issues I feel that this big company preys on the little people like me They should be sanctioned for the harassment and lack of ability to resolve my issues FYI--I did not receive your email, with the company response, but was read their response by the Revdex.com operator Sincerely, [redacted]

To Whom It May Concern,In regards to the complaint against Security Systems Inc.:This customer signed up for the security service and was trained on the functions of the system and how to use itThe customer's system beeped alerting them of a low batteryAt that point, the customer then ripped the system off the wall to not hear the beepsWe have offered to send a tech out to see if the system is repairable but the customer has refusedIf the customer had a legal Power of Attorney at the time of signing, we ask that this be provided to usIf nothing is provided to us, we have no knowledge that MsMcguire is unable to sign an agreementSafe Home Security does not discriminate against the elderly, we feel anyone of any age should have the ability to have protection for the home and familyAgain we are more than willing to send our tech to the home, at no charge to attempt to repair the system that was ripped off the wallSincerely,Colin W***Corporate Account ManagerSafe Home Security

Spoke with client on 7/26/on refund, client was upset at the results of not receiving full refundDid let client know that we would reapply for full refundThis matter is under review per clients requestWill contact client with results by Aug 1,

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I have reviewed the account and am having a refund check in the ammount of $sent to Mr [redacted] I have reach out to the client to infom him of this(a voice mail was left for him)Mr [redacted] has my direct contact information in case there is any further trouble Kamishia M [redacted] ###-###-#### ext ***

We cancelled the account with [redacted] in early January 2016.We arranged for removal of the equipment that was installed on 1/7/2016, at that time [redacted] refused to allow the technician access for removal.SHS will stop billing when our equipment is received[redacted] will have all charges waived when the equipment is returnedSHS is willing to schedule an appointment to remove our equipment at [redacted] convenience

Our collectors do not make threats and the call will be reviewed to verify such The client has a year agreement and the balance due is correct If the client wishes to cancel there is a buyout provision within the contract

I CALLED MS [redacted] AND LEFT A MESSAGE ON HER MACHINE AND OFFERED TO FIX THE PROBLEM IN A TIMELY FASHION AND ALSO INFORMED HER THAT UNTIL IT IS RESOLVED EITHER BY BEING UN FIXABALE OR UNREACHABLE SHE WILL CONTINUE TO BE BILLED BY US NO EVER DENIED HER SERVICE OR ATTENTION I LEFT MY CONTACT INFO ANDE WILL ALSO CREDIT HER FOR THE TIME THAT WE WERE NOT ABLE TO GET TO HER SYSTEMTHANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER

Complaint: [redacted] I am rejecting this response because: I pay my bill every month and I am NOT behindI NEVER wanted this system periodMy balance is a month I DO NOT OWE I have receipts to verify it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: RE: Revdex.com complaint # [redacted] About 10:am this morning I received email from Revdex.com re this complaintTheir reply said they were canceling acct, so I accepted the email at that timeThen about 4:pm I received notification from our bank that the cohad taken an automatic $chgfrom our acctI'm not sure yet how because I NEVER signed any auto withdrawalUnfortunately I did give them a $check for first month pmt., which is only way they could have gotten bank infobut I never authorized an auto withdrawalThis co scammed me in the 1st place, so I was willing to let the original pmt to be a "lesson learned"BUT then their response said "they would cancel the acct, but it was against their copolicy to put system back the way they found it"So it just seems to me that they don't have to face any consequences, or even apologizing for their crooked tactics, refuse to fix or pay for their mistakesPlus getting $out of the deal, for an acctthat was never used or monitored even onceThis in NO WAY seems right to meI have spent a lot of $ & time since I came in contact with this cotrying to correct the mistake I made listening to any of their liesAnd can't believe company's are allowed to operate this way, they should be shut downI have also filed a complaint with the F.T.C& will post their practices on our Neighborhood Highway Social media site to try & prevent any of our neighbors from falling for their lies as wellTranslate I feel I deserve a full refund of $but since I did originally agree to the first $being a lesson learnedI will keep my word if the immediately refund the $which should have never been charged