Security Systems

Complaint: [redacted] This company seems to think that there is nothing morally wrong with selling a year security alarm monitoring contract with a 90% buy-out clause for early termination to a [redacted] year old person who has owned the home for decades and then is forced to move to an Assisted Living Facility due to health reasons Mr [redacted] has adamantly refused to accept their offers to have him continue to pay for a system that he can no longer use for an additional months or the $700+ second offer they made, especially when he has no memory of signing a contract with these terms This company, and every other company that is marketing to the elderly, should be required to conduct their contract negotiations in the presence of a neutral third party to insure that the elderly client fully understands what they are signing Mr [redacted] is going to patiently wait for the [redacted] to respond to his complaint about the fact that a company can sign an elderly person to a long term contract without their full knowledge and understanding of the legal terms of the contract and without the presence of a third party to look out for their best interests There is no further need to discuss this issue, unless the company is willing to terminate the contract for compassionate reasons regarding an elderly person in poor health who's been forced to moved to an Assisted Living Facility and has no further use for the system in question Sincerely, [redacted] on behalf of Mr [redacted] ***

[redacted] This complaint should be assigned to Security System Inc IN RESPONSE TO YOUR COMPLAINT WE TALKED ON 8/9/ABOUT THE BUYOUT AMOUNT THAT YOU WILL SEND IN WHICH IS AND THIS WILL SATISIFY THE ACCOUNT IN FULL PLEASE CLOSE OUT THIS COMPLAINT Jevaun P [redacted] Resolutions Department Manager Safe Home Security [redacted] Middletown, CT###-###-#### mailto: [redacted]

In response to complaint # [redacted] [redacted] – were installed back in April In the time from then to now there has not been any issues with their security systemIn June, their sales representative Mark P [redacted] reached out to me in regards to a question of their billingI reached out to corporate and in a diligent time found out that there was a double billing on their account, a mistake on both of our sidesI contacted my sales rep to please get a credit card from the customer to refund the money, due to the fact that with our machines I can not return money to an account number or routing numberIn two days time he returned to me with the payment informationI refunded the customer’s card on 6/23/in the amount of $Also this customer was granted months free no charge from their contract in AprilThank you Julianne M [redacted] Executive Assistant One Corporate Drive Windsor Locks, CT Office: (860) 741- xFax: (860) 254-www.Safeguardssinc.com

We do not see this as an inappropriate product The system was installed with a medical pendant The contract and associated documents contained full disclosures Both Mr and Mrs reviewed and signed They paid months without complaint, long after legal rights of recission How about continuing to pay it monthly if the lump sum is not financially feasible

The promotional flyer the customer has referenced, attached, and sent to Mr [redacted] is not our company, nor an affiliate of oursIt is a company based out of [redacted] The flyer links to the " [redacted] Security and Communications, Inc." websiteOur company's name is " [redacted] [redacted] ." The month agreement is validMr [redacted] has offered the ability to assist the customer by working on a better agreement for the customer, but the customer has declinedThe agreement will not be canceled

Safe Home Security has assigned Corporate Account Manager, Colin W [redacted] to speak with this customerWe are currently in discussion to do our best to please Mr [redacted] A new agreement has been sent to Mr [redacted] reflecting the rate he was originally promisedOnce the agreement is approved, Safe Home Security will have the account paid up to March 1, 2016.-Justin

a full brochure containing the company information, will be mailed to the customerWe apologize for any misunderstanding or inconvenience

once the account is closed, I will revise to close this case as discussed with the Safehone rep last week Sincerely, [redacted]

As per the attached emails previously submitted, my cancelation notices were submitted prior to May The slow processing of email cancelation requests is an inadequacy of the company itself, and should not be charged to the consumerCancelation requests began in AprilSeveral employees agreed that I was owed a month refundThe dispute was regarding the fourth month I was charged forThey were told that they did not have permission to continue electronic withdrawals from my checking account, but continued to withdraw funds, which is illegalThey sent a letter stating I was still under contract that's why I was having funds withdrawn, although my contract ended Aug Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We have been a customer of Security Systems, Incfor about a year and a half now and could not be happier! I love that they think "outside the box" and explained different levels of security systems and demonstrated how many are easily bypassed by criminals! I love that my system is cellular based and lets me monitor/arm/disarm through my smart phoneThis gives me extra peace of mind with two middle school children who get home before I do in the afternoonsThey are extremely responsive and have been quick to answer questions, and the monthly monitoring is less than we had been payingWe could never go back to a "big box" security company

This account has been closed as requested

None of the additional information changes the outcome Either the system gets moved or the customer pays a buyout Since option was a no go, buyout is the only recourse, it's in the customers contract We never recieved $for the system move This may have been quoted but certainly not applied to the A/R on this account If it were it would count toward the buyout balance owed

I released the customer and I’m charging the dealer back Roman","serif Ty Gladysbell Sa [redacted] Payroll Manager Dealer Support Manager Safe Home Security Sebethe Dr Cromwell, CT ###-###-#### ###-###-#### Fax ###-###-#### Credit Line mailto: [redacted] www.safehomesecurityinc.com [redacted]

April 19, To whom it may concern: It was brought to our attention that [redacted] has filed a complaint against Safe Home Security IncThe complaint we received was due to lack of follow up in regards to additional equipment being installedWe have communicated with [redacted] back on Feb.26, 2016, where she stated she was interested in getting additional services added to the home but, was never able to finish the process because [redacted] neglected to return the agreement sent by the representative to get the equipment installed [redacted] called on March 30th frustrated wanting to cancel her accountAt this point the cancellation representative she spoke with explained she was not in rights to cancel the existing agreement [redacted] responded saying, “I don’t care about the agreement and I am going to move forward to making sure that I don’t pay another dime.” I called twice since that last conversation with the cancellations rep and left two voicemails in where [redacted] ***’s daughter ( [redacted] ) returned my callI explained the reason we haven’t installed parts is because we are still awaiting the document sent to her motherI also explained that her mother was mailed an agreement back in Dec in where she signed and send back to us willingly; desiring to stay with our companyI also explained to [redacted] that due to the lack of follow up I was willing to schedule a technician to install the additional equipment without the preliminary paperwork Our company’s pledge is to assist our clients to best of our abilityBut without reciprocating communication, it can be a tad bit difficultUnfortunately, we cannot cancel the agreement until her term is fulfilledWe will be more than happy to render the services they originally called for and may call us at their earliest convenienceThank you! Respectfully, Stephanie L [redacted] Customer Service Manager [redacted] Safe Home Security Sebethe Drive Cromwell, CT ###-###-#### Ext

We had an excellent experience with Security Systems IncIt was fast and effective service [redacted] was very knowledge about the equipment, as well as willing to answer any and all of our questionsWe felt very comfortable with the setup, as it was very professionalAll equipment and monitoring is reasonably priced, we don’t feel like we are being nickel and dimedAs a family we are now very comfortable with the security of our home

Complaint: [redacted] I am rejecting this response because: Contract signed on was attained under dubious circumstances I have stated quite clearly and multiple times that contract was signed under pretense to cover alarm system malfunction, and not for another full year term commitment.This complaint will not be resolved satisfactorily until business annuls contract and recognizes it's agents in the field acquired contract signature under pretense Sincerely, [redacted]

Customer # [redacted] was installed on January 12th – his business, [redacted] – Acct# [redacted] was installed a day priorSince date of installation, Safeguard Security & Surveillance has gone above & beyond to service this customer Our technicians went out to service customer’s demands on the following dates : 1/15/- [redacted] - checked zone 2/16/– [redacted] – technician added keyfob 2/18/– [redacted] - checked zone 2/19/– [redacted] - technician changed passcode for customer 4/1/– [redacted] – SHS technician serviced motion detector 4/14/– [redacted] - serviced motion Customer [redacted] just stated on the telephone yesterday 4/14/that he informed technician at service call in April that his cat lived in the homeUpon technician’s arrival, customer physically took his motion detector off the wall and flipped it upside down without notifying our companyWe believe that our company has been more than kind & generous servicing this customer and meeting his demands Julianne M [redacted] Executive Assistant One Corporate Drive Windsor Locks, CT Office: ###-###-#### Fax: ###-###-#### www.Safeguardssinc.com

Below is [redacted] respond to this Revdex.com complaint # [redacted] You can answer that we must have proof that customer is still under contract w/previous alarm company for years Dealer has been calling customer w/o success Ty Gladysbell S [redacted] Payroll Manager Dealer Support Manager [redacted]

You signed an agreement and willingly had the system moved from your business to your home Since April we have recieved payments The balance appears correct Please call your account manager Rebecca at ###-###-#### to gover the accounting We are not cancelling and there is nothing more that we can offer until you call us to resolve