Security Systems

Complaint: [redacted] I am rejecting this response because: I have no need for there services anymoreI would like to thank the B.B.B for your help in this matterI hope other customers are not treated like I was by this companyMy matter should have been handled months agoI do not trust this company nor will I ever do business with them again Sincerely, [redacted]

This customer is under agreement and will be responsible for the full terms of the agreement If they want to pay off agreement they can contact Justin L [redacted] at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We called the number left for us ###-###-#### and kept receiving a message that the party is not accepting incoming calls.We just spoke with customer service and was told that they show our alarm system was disconnected and taken out of the house They asked we call back later this week and speak to Gladys at ext She is going to try to contact the vendor who installed the alarm, for more info on the status of our system and the camera It would just be better if we are allowed to end the contract without any penalties Sincerely, [redacted]

To Whom It May Concern,We have reached out to [redacted] regarding this issueA Senior Account Executive by the name of Colin C [redacted] has been assigned to the handling of the account [redacted] and MrC [redacted] are working towards a resolution to this matterSincerely, [redacted] ***Corporate Account ManagerSafe Home Security

The customer signed their agreement E-sign and at the time of sale provided us with the email address [redacted] This email address received the contract when the agreement was signedIn addition SHS mailed the customer a copy of their contractThere is no offer for the customer as they are currently receiving free months of monitoring Best Regards, [redacted]

We do not do outbound telemarketing and we cannot locate Mr [redacted] in our database We would suggest you telling whomever is calling you to add you to do not call list and report them to FTC if it continues

I’m responding to Revdex.com complaint # [redacted] I have released the customer from our agreement No further obligations are requiredShould you have any questions please feel free to contact meThank you

Our company has provided service above and beyond for Mr FestaWe are willing to return again and service me for what ever he still seems wrong with the two locations Mr Festa in in a legal agreement for three years and will be held to thisWe want him to be happy and will send Senior tech to his two locations and walk him through all of his concernsAnd question please contact me at 860-741-ext Julianne McKenna

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The client switched service while under contractIf that's the case then they must pay the back balance owed and we will send a technician out to get them serviced

Complaint: [redacted] I am rejecting this response because:If [redacted] has agreed to let me out of my contract, then why did they send me a bill in the mail days ago saying I owe them $120?? What to do?? Thanks, [redacted] Sent from my [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We contacted [redacted] and he stated that he did not want to speak with us regarding his account and that his son [redacted] will be contacting the office. We asked for his contact information but the customer declined to provide it. We will wait for the son to contact the office so that we can discuss and resolve this issue. Stephanie L. ###-###-####.

We must have a pay off letter from previous alarm company if the customer is being double billed Thank You Gladysbell S [redacted] Payroll Manager Dealer Support Manager Middle StMiddletown, CT ###-###-#### Ext***###-###-#### Fax

FIRST THIS COMPANY IS NOT A SCAMAS I STATED BEFORE SHE HAS REFUSED SERVICE AND CREDIT AND AS SHE STATES SHE DID NOT READ THE AGREEMENT AND SHE DID NOT ASK QUESTIONS OF THE SALESMAN THIS IS NOT OUR FAULTWE WILL NOT CANCEL THIS AGREEMENT

We would be willing to accept $950 which is our breakeven point on teh contract if paid by 6/30/16. Please contact Karen C [redacted] at ###-###-#### to accept.

Complaint: [redacted] I am rejecting this response because:To begin with, the three months free was a promotion from The [redacted] Home Show that we wonWe received a call that we "won a free home security system," which is why we had it installedThe way Julianne presents it makes it sound like the three months free was something they did for us after the factThe issue we have is not with the security system itself, it is with the deplorable customer service1) We were initially told that we were not incorrectly charged until I provided the company with the returned check2) I was told that a check was mailed outIt was not3) Both my husband and I contacted the company NUMEROUS times and we were ignoredPeople promised to call us back and no one ever did4) Julianne NEVER returned a call of mineI was able to get her on the phone through incessant callingShe then only responded to one email when I asked why she was ignoring meSince she felt that the issue was resolved, she stopped responding to subsequent emails from me, which is entirely unacceptable5) We got our money back THE DAY AFTER the Revdex.com contacted the companySeems like an interesting coincidenceThe company has done us no favors and we do not trust these people with our money or the safety of our homeAs stated earlier, we have issued a STOP PAYMENT with our bank to prevent then from stealing from us againAn apology NEVER happened and no one ever tried to compensate our lossMaybe $isn't a lot to some people, but to have it wrongfully taken from us was a very big deal Sincerely, [redacted] ***

The dealer has released the client without further obligation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , but I want to know if this pay off letter that I get will be paid by Safeguard If this is my only option and I can't cancel with Safeguard, then I want Safeguard to pay off my contract with [redacted] Sincerely, [redacted] ***