Sears Holdings Corporation

Revdex.com:
I've reviewed the response made by the business in reference to complaint ID *** I took the initiative and canceled the layaway.
Sincerely,
*** ***

February 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #*** *** *** Dear Ms*** We have
completed the investigation of Mr*** complaint regarding his pool table As clarification, it seems that Mr*** was under the impression that he was getting the entire pool table for the price he paid, but that was not the caseThe part he ordered clearly said “Minnesota Fats Covington Billiard Table LEGS ONLY (not complete table) BOX OF 2.” However, even if there were some sort of error made in the description, we notify the store of pick up that these prices were errors and will not be honored, so they can cancel the sale at their store If the item was never ordered, then all requests to honor the incorrect price would not be granted. We would also note that even after we have corrected an error, consumers might still see the incorrect price depending upon the settings they have chosen on their computer that designate when their cache is clearedHowever even in this instance, once the correction has been done the price will show correctly when the merchandise is moved into the virtual cart since that would not be considered the same page that might have already been “saved” in the computer’s database We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our site or even just using it for research purposes before shopping in our stores. With an online business it is possible for mistakes of this nature to happen occasionally, which is why most online merchants have terms and conditions that are similar to ours. An incorrect sign posted in a store might only cause one sale to be made before the mistake can be corrected, with the store taking a loss on just one item if the price is below their cost. When an incorrect price is posted on a website, there is the potential for thousands of orders to be placed before the price can be corrected. Most online retailers post similar terms of use, and we stand by our disclaimer. In case Mr*** may not have been familiar with our disclaimer, even though any access of our site is considered an acceptance of our terms of use, we have included below the portion that was pertinent to this situation: “Disclaimer YOU EXPRESSLY AGREE THAT YOUR USE OF THE SEARS SITE, AND OF ANY USER CONTENT, INFORMATION, ADVICE, SERVICES, PRODUCTS, AND OTHER MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, IS ENTIRELY AT YOUR OWN RISK, AND THAT ALL SUCH INFORMATION AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASISTO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE MAKE NO, AND HEREBY DISCLAIM ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION AND/OR USE OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO ANY USER CONTENT PROVIDED VIA THE SEARS SITE, AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCEIN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE VIA THE SEARS SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO USER CONTENT AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITEFURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT THE SEARS SITE OR THE USER CONTENT WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTSNO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SEARS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN Placing an Order …Pricing errors may occur on the Sears site from time to time, on items sold by Sears, or items sold by third party merchants on Sears MarketplaceSears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an errorSears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from SearsAny payments you make to Sears for orders that are cancelled due to pricing errors will be refunded.” So this means that whether the merchandise was in stock or not, we would not have been obligated to provide Mr*** with the entire table for the price he paid for the single pieceAccording to our records, his *** account was refunded on February 1, after the order was canceledAs such, he has been made wholeSince this decision is in compliance with our posted terms and conditions of use, we have closed our file We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Specialist, Regulatory Complaints *** Email: ***

June 29,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** * *** Dear Ms*** We have completed the investigation of Ms*** complaint
regarding the problem she encountered when she attempted to return the shorts that she purchased without a receipt
Upon receipt of Ms*** complaint we reviewed her Shop Your Way Reward account that can track purchases for our members made at Sears or KmartAccording to our records, Ms*** purchased the shorts on salescheck # ***dated April 21, The shorts were on clearance and priced at $each, not $as Ms*** had indicated on her complaintWe would also like to note that Ms*** mentioned in her complaint that she had worn the shorts which means that she must have removed the tagsOnce the tags are removed, we cannot accept a returnFurthermore, our return policy states, “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions…” Since Ms*** purchased her shorts on April 21, and then attempted to return them on June 18, 2016, she was clearly over our 30-day “hassle-free” return period
Regrettably, we had to institute and enforce policies of this nature since we had some unscrupulous consumers who would buy merchandise to use for a one-time occasion, and then return itWe would also note that most retail stores set parameters on the time frame that merchandise can be returned and Sears is no differentIf we made an exception for Ms***, then we would have to make exceptions for everyone that had similar reasons, but may not be factualAccordingly, as we were just adhering to our posted return policy, we are unable to honor Ms*** request
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***

November 28,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ***
Dear MsVirghes:
We have completed the investigation of Ms***
complaint regarding her dissatisfaction that her ** washer failed too soon and her request to return for a refund
We apologize that Ms*** washer failed to meet her expectations of longevityThe reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe also understand how frustrating this can be to a consumer, especially when the washer is a few months oldOur records indicate that Ms*** ordered the washer online on May 3, and it was delivered on May 14, On November 12, Ms*** contacted customer service and requested to return the washer; her request was deniedAs clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchan** policyMs*** mentioned that she purchased the washer onlineWe would like to note that a link to view the return policy online is listed below the description of the items we sellWith that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchan** (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions...”Since Ms*** purchased the washer on May 3, and requested to return it on November 12, , she was clearly over the 30-day “hassle-free” return period
However, after the Sears hassle-free 30-day return/exchan** period has expired, the washer is covered by *** one-year manufacturer’s warranty for parts and labor to service the washerAccording to our records, the manufacturer’s warranty will expire on May 14, Since Ms*** stated that the washer is not working, then ** has requested that they arran** for service on her washerShe can contact them directly at *** to schedule in-warranty service
With that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***

March 15, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding his recent attempt to place an order online As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item searchIt should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our websiteWith that said, our records indicate that *** *** had attempted to place an order for the *** *** Touchscreen Car Stereo Receiver item # *** *** * *** which is from a Third Party Marketplace vendor, not Sears Holdings CorporationIn *** *** case, the item in question is fulfilled by *** ***; their email address is *** and telephone number (*** *** We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor *** *** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITEReturns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for detailsWe have reported the error and ask that *** *** check back with the seller *** *** when the item becomes available againIn closure, since the item is from a Third Party Marketplace Vendor, we are unable to honor his requestAs this decision is in accordance to our posted terms and conditions, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

October 20,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #*** - *** ***
Dear Ms***,
We have completed the investigation of Ms***'s complaint regarding
her dissatisfaction with our customer service and failure to provide assistance with her refrigerator order
It is unfortunate that we failed Ms***'s expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAlthough Sears confirmed that the correct item number was shipped, we performed an exchange on September 25, 2015, for the stainless steel model, as Ms*** requestedOn October 3, 2015, she confirmed receipt of her new refrigerator and indicated that she no longer needed assistanceTherefore, at this time, we can only reiterate that we regret any inconvenience Ms*** may have experiencedSince we have noted Ms***'s comments and provided the requested resolution, we have closed our file regarding this matter
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
***
1*** *** ***

October 20,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***-R*** ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding the
pricing of a refrigerator she wished to purchase
Store Manager *** *** provided the following response:
Unfortunately, due to human error, there was a mistake on the signHowever, on the top of the sign, the correct regular price of $and the right and sale price of $were displayedIn the middle, the incorrect regular price was noted as $Someone simply transposed the and put it behind the one instead of in front making it $rather than $The $pricing does not make sense anyway since it would be less than the sales priceRegardless, we apologize for the error and we did offer to honor the $price as a courtesy, which would be a $discount, if Ms*** opened or used a Sears card since there was and additional ongoing promotion if that payment method was usedIn fact, the sign clearly said the price was a further discounted rate from $to $if a Sears card was usedMs*** was very aggressive; almost to the point of being violent when she was told that is the only way we would honor the incorrect priceWe are willing to extend this offer providing a Sears card is used as a further courtesy for days from the date of this letter; after that, it will be null and voidShould Ms*** have any further questions or concerns, I (***) may be reached during business hours at (*** ***
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***@searshc.com

*** *** Revdex.com">North Wabash Ave., Ste#Chicago, IL Re: * *** * *** *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding the service on his ** washer After reviewing the service history and discussing the issue with Mr***, we have offered to move forward with a replacement under the Terms and Conditions of his Service Smart AgreementUnder this service agreement the *** have a $Sears store voucher to select a new washerMr***Mr*** has my direct number and will inform me if he would like to move forward with a replacement or to continue with serviceIn the mean time since we are waiting for Mr*** to inform us of which action he would like we have closed this complaint We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

I purchased households of appliances in on black FridayAnne *** at the McDonough Ga showroom knew we were selling and moving to FlShe assured us the warranty date would be after deliver which was June Now there is a problem with the fridge, Sears repair says no can do, Anne sent us to someone else they said nope and now Anne refuses to call us back or come to the phoneWe trusted her as a Sears employee and now she is the mgr??????!!!!! What bad business and customer service

*** November 23, 2015*** ***Revdex.comNorth
Wabash Ave., Ste#2006Chicago,
IL 60611*** *** * *** *** *** ***We have completed the investigation of *** *** complaint involving
the repair to his refrigerator, his subsequent inability to
receive a timely return visit under his 90-day service guarantee, and his
request for a refund because of this.Our records indicate that our customer support group
spoke to *** *** on October 6, 2015, and at that time they issued a refund of
$back to her *** ending in *** Since we provided the *** with
their requested resolution, we have closed our file.We apologize to *** *** *** *** and appreciate the
opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,*** *** *** *** *** *** *** ***

Contact Name and Title: MELISSA ***
October 6,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: Arquesha ** *** - #
Dear Ms***:
We have completed our investigation
Ms*** complaint regarding Sears Carpet/Upholstery and damage to her sofa
First, we would like to apologize to Ms*** for failing her expectations when she contracted with Sears Carpet/Upholstery to clean her sofaAfter receiving Ms*** complaint, we contacted Customer Service Manager Josie *** for assistanceMs*** was able to resolve the issue by providing a $1,down payment check to an upholsterer hired to restore Ms*** sofaA second check was sent to Ms*** made payable to her and the upholsterer to be used for final payment once the work has been completedSince is it our understanding that Ms*** is satisfied with the aforementioned resolution, we ask that this matter be closed
Again, we apologize to Ms*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist

Initial Business Response /* (1000, 10, 2015/09/28) */
***
Revdex.com
North Wabash Ave, Ste#
Chicago, IL
Re:***
Dear Ms***
We have completed the investigation of Mr.*** complaint
regarding Sears Home Services and repairs to his garden tractor
*** Sears Home Services, District Operations Supervisor, provided the following response:
On September 25, 2015, a Sears Home Services technician installed a new fuel pump and transaxleOnce reassembled, the unit was tested and was found to be operating as expectedAs a gesture of good faith we will be providing Mr.*** with a $Sears Gift Card as a gesture of good faithIf I can be of any other assistance to Mr.***, he can contact me at (XXX) XXX-XXXXThat said, we ask that this complaint be closed
We apologize to Mr.*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Claims Specialist
Sears Holdings Corporation
***@searshc.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The technician was sent out quickly and replaced a fuel pump and carburetor on my lawn tractorThat cured the running problem, and I was able to then use the tractorTwo days later, when the transaxle arrived, the technician replaced it, and now my tractor is completely usableI spoke the customer services representative, who apologized for my inconvenience, and offered to send me a $gift certificateI accepted the offer, and am now satisfied with their compliance to my problem

June 27,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** *** Dear MsVirghes:
We have completed the investigation of Ms*** rebuttal to the response we provided regarding the problem she encountered when she attempted to return her purchase after the 30-day return period
We have Ms*** rebuttal, and we do not find that she has brought any new information to her complaintAs previously stated, the copy of the receipt states “Our Return Policy varies depending upon the item purchasedRestrictions applySee Sears.com, signs posted at registers or an associate for details.” We contacted Assistant Store Manager *** ***, for store *** and she confirmed that the return policy is posted at every registerSince Ms*** did not see the posted return policy, she could have followed the instructions on the receipt to review the policy online or simply asked an associate for detailsFurthermore, it is not an associate’s responsibility to anticipate questions that a consumer might haveIt is the consumer’s responsibility to acquaint themselves with a retailer’s return policy
We are always concerned when one of our customers has a less than satisfactory experience, and can only apologize that we failed Ms*** expectationsMs*** stated that she might not shop at Sears in the future, which may cause a subsequent loss of sales and we do not take this lightlyWhile we understand that she was dissatisfied that the store enforced the return policy, the fact remains that she attempted to return/exchange after the day period had expiredAs this decision is commensurate to the circumstances, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***

February 1, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the failure of her refrigerator outside the terms of her warranty and her request to receive reimbursement a service provider other than Sears Ms*** was given accurate information in reference to her warrantyNamely that it only covered defects that manifest themselves in the first yearAfter that time, repairs would not be covered whether they were completed by Sears or by another providerWith that said, we can also understand her frustration at having something like this occur about a year and half after that warranty has expiredDue to that, as a one-time courtesy we are willing to send Ms*** the value of her outside service in the form of a Sears gift card for $If she would like to accept this, she is welcome to call me at *** or email me at *** so that this can be arrangedIn the interim, since we feel we have proposed a reasonable alternative even though no warranty was in effect and we did not even provide the service, we have closed our file We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Team Manager, Regulatory Complaints Direct Line: *** Email: ***

Complaint: ***
I am rejecting this response because:
Sears sold me a discontinued product Do they currently sell a Refrigerator with an ice-maker on the door without a cover or lid, the answer is no I have had issues with this product since the purchase dateThe notion that I want a free refrigerator of want sears to go beyond the warranty is incorrectThe Product has not worked and continues to have issues, sears has provided temporary solutionsIn conversations with the technician while he was at my home he stated this will be an on going issue ( ice maker freezing)This is why we are pursuing this issue, I hope we can come to an agreement
*** ***

Initial Business Response /* (1000, 7, 2015/06/30) */
June 30,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #*** - Ryan M***
Dear Ms***,
We have completed the investigation of Mr***'s rebuttal
regarding his dissatisfaction with our customer service and the delay of his sears.com order
It is unfortunate that we failed Mr***'s expectations when he recently placed an order with SearsWe value his patronage and can understand his frustration with the events detailed in his letterHis concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, our records show that Mr*** received a full refund of $on May 27, We can assure Mr*** that we do strive to provide up to date and accurate information for all products shown on sears.comHowever, complete accuracy, or "real time" information, is not always entirely possible considering the number of transactions that can possibly be completed within the same periodUnfortunately, we also have instances in which our suppliers simply may not provide the agreed upon quantities on the expected dateWe can only reiterate that we truly regret any inconvenience Mr*** may have experienced due to this issueWe hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed since we have noted Mr***'s comments and the requested refund has been provided
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Nicki ***
Regulatory Complaint Specialist
***
***

October 6,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # - Jill ***
Dear Ms***:
We have completed the investigation of Ms***' complaint
regarding her dissatisfaction with the quality of the service and multiple service attempts on her dishwasher
Firstly we would like to apologize for the inconvenience and disappointment that Ms*** may have experiencedWe want to assure Ms*** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service furtherAs clarification, the contract to service the dishwasher is not held by SearsWe are contracted by Cross County to provide warranty service on Ms***' dishwasherWith that being said, our records show the dishwasher is being replaced through Ms***' home warrantyIf Ms*** has any questions or concerns regarding the replacement process, she should contact Cross CountrySince we have no other responsibilities, other than to provide service and this has already been done, we ask to have this matter closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
***@searshc.com

Initial Business Response /* (1000, 11, 2015/08/11) */
August 11,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # ***
Dear Ms.***
This letter will acknowledge receipt of the above referenced
customer's complaint, which was referred to our office for response
This matter has been forwarded to the appropriate Kmart Store for investigationManger *** *** has attempted to reach Mr.*** by email to request information that would allow us to further investigate his concernsHowever, Mr.*** has not yet repliedIf Mr.*** would still like assistance with this issue, we ask that he reply to Ms***' most recent email dated August 11, 2015, or contact her by telephone at (XXX) XXX-XXXXUnfortunately, we are unable to work toward a resolution until we have had the opportunity to speak or correspond with Mr.***
We apologize to Mr.*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
X-XXX-XXX-XXXX ExtXXXXX

May 20, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding her dissatisfaction with our customer service and non-receipt of a refund for her returned sears.com order It is unfortunate that we failed *** *** expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, *** *** Manager for Sears Store *** spoke with Ms*** on May 7, 2016, and invited her to return to her local store to receive her refund of $83.86. Ms*** accepted this offer and is welcome to contact Mr*** at *** *** *** *** if she has any further questions about this issue or her refund. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We respectfully ask to have this matter closed since we have noted *** *** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***

Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> Re: Ralph D *** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding a refrigerator purchased from Sears Sears Home Services has approved the replacement of Mr***’s refrigeratorHe has been provided with the information needed to replace his refrigeratorSince we have approved Mr***’s refrigerator for replacement, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com