Sears Holdings Corporation

Sears Sucks After placing an order almost two weeks ago, I still wait for my parts but Sears sits on my money
I have called three times now and received three different excuses as to why I do not have the parts I need to repair a dryer I can't understand why they do this to us, we have been loyal to Sears over the past years and they push us to the curb
The first time I called they told me it had just shipped, the second time I called it was supposed to be here Monday (days after ordered), today I called and they tell me it was delayed due to weatherrightclear and sunny here but not parts, now they tell me tomorrow again
Enough of the bull, quit telling falsehoods and get your *** together.,
I want my parts, you bums can't meet expectations maybe it is time to shut your doors and go the way of ***

*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> *** *** ***
*** *** *** We have completed the investigation of *** *** complaint regarding a refrigerator purchased from Sears Outlet*** ***, Sears Delivery Solutions, Support Specialist provided the following response: After receiving *** *** complaint I reviewed the sales checks associated with the purchase and have processed a refundThat said, *** *** has been provided with her requested refund of $will post to her Sears *** account ending in *** in the next 3-business daysWe apologize that this issue was not resolved soonerSince we have provided *** *** with her requested resolution, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***

October 8,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - Kristie ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding delay in
receiving her purchased appliances
We would first like to apologize that many factors resulted in Ms***'s delay in completing her delivery within the provided time frameWe have already taken steps to improve delivery time requests by providing feedback to our Management Team to determine the best delivery outcome to all our customersWe make a great effort to provide equitable resolutions whenever possibleSo while we understand Ms***'s concerns, we would like to reassure her that Sears has always been committed to listening to our customers and responding to their needs, and we plan to continue doing so for years to come
After reviewing Ms***'s complaint and our records, we were able to determine that when Ms*** was informed that the delivery date needed to be rescheduled; unfortunately she decided to cancel her entire orderWe hope that Ms*** will allow up another opportunity in the future to provide her with the type of customer service Sears has built their reputation on but understand if this is not possibleAt this time, we have closed our files
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
Regulatory Claims Specialist
Sears Holdings Corporation
Direct ***
i***@searshc.com

Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
September 9,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Serena ***
Dear Ms***,
We have completed the investigation of Ms***'s rebuttal complaint regarding her online order
We have reviewed Ms***'s rebuttal and apologize if we have failed her expectationsAfter researching the check further our records show that the refund was processed on August 25, Therefore, the check should have arrived in the mail by September 8, If Ms*** has still not received the check then we ask that she contact us via email at Eligia.***@searshc.com so that we may track the check and re-process if necessaryAdditionally, we have processed a $gift card which will arrive in the mail within seven to ten business daysIf Ms*** does not receive the gift card by September 23, 2015, then we ask that she contact us so that we may research it furtherWe apologize again for any inconvenience she may have experienced and respectfully ask to have this matter closed, pending her receipt of the check and gift card
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation

February 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his inability to cease receiving promotional emails from one of Sears Holdings Corporation’s companies or loyalty programs As clarification, we do have different promotional emails for many of our businesses, including sears.com, kmart.com, and craftsman.com, and while all of those emails have unsubscribe links, those apply just to the emails sent by that specific businessTo make matters more confusing, we also have emails that are generated by our Shop Your Way Reward (SYWR) program, and those do not have the same unsubscribe featureThis is because there are ramifications that result from not having a valid email address associated with this member reward program and we want to make sure a customer is aware of this before having it removedSpecifically, accounts that do not have a valid email address cannot accrue “bonus” pointsThese are special promotional awards that are above the ones earned on every dollar spentAdditionally, without a valid email address a consumer would not be alerted in advance prior to the expiration of any points earnedFor this reason, the consumer can either update their profile indicating how often they would like to be emailed, and what types of emails they would like to receive or they can contact us directly to make that request or to have their email address removed from their accountA SYWR email might have information at the bottom like this: “*Members earn points on qualifying purchases, excluding sales taxes and other feesSubject to full program terms available at ***comMust remain optto receiving promotional emails from Shop Your Way Rewards? to earn bonus pointsBonus points are inclusive of, and not in addition to, any base points earned on qualifying purchasesWhen bonus point offers are combined, total points earned will be less than the combined point totals for each individual offerSee ***com for detailsIf you believe you received this email in error, contact us at Shop Your Way Rewards?, *** where our helpful staff will verify your enrollment in our rewards program.” Or it might have information like this: The email you have received is from Shop Your Way Rewards?Click the "Unsubscribe" button to stop receiving this emailBy unsubscribing from Shop Your Way Rewards promotional emails, you will no longer be a Bonus Member, eligible for Bonus Point Offers (2X, 5X, 10X, etc.) in store and online.” We also want to stress that after a request to unsubscribe has been submitted, it can take up to days before the email address has been completely purged from all of our systemsWhile it does not usually take that many days, that is how many we are allowed to take if necessaryWe would also note that unsubscribe requests only apply to promotional emails and transactional emails stemming from a purchase, for example a receipt, or emails for an upcoming delivery or service appointment, would not be blocked With that said, in Mr*** case , we found that he had originally opted out of all emails on July 24, 2014, but then more recently had opted back inWe show he then opted out of Sears specific emails on February 3, 2016, and then on February 4, 2016, opted out of SYWR emailsOur records show the last email sent was on February 12th, which is well within the day purging periodIf Mr*** has received promotional email since then, he is welcome to forward them to me at ***, so that we can determine where they are coming from to have them stoppedIn the interim, since the emails have hopefully been stopped already and we remain willing to assist if needed, we have closed our file We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Team Manager, Regulatory Complaints *** *** *** ***

November 11, 2015*** ***Revdex.comNorth
Wabash Ave., Ste#2006Chicago,
IL 60611*** *** * *** ***
*** *** ***We have completed the investigation of *** ***
complaint regarding his dissatisfaction
with our services in reference to a
dishwasher service call and his request for a refund.We would like to clarify that we were willing to provide
*** *** with a refund of the minimum trip/diagnostic fee of $that is
normally non-refundable, but when we went to process the refund we discovered
that no payment was actually receivedGenerally when we have a situation where
the consumer refuses to pay, we then send a bill, but since we were willing to
waive the charges, we do not show any bill was sentIf *** *** has some
type of proof that we did in fact collect a payment, such as a canceled check
or a charge that posted to a credit card, and/or if he is ever sent a bill
stemming from this specific repair visit, then he is welcome to contact me via
email at *** ** *** *** ** *** In the interim, since we are willing to refund
*** *** if he has proof that he actually paid us, we have closed our file.We apologize to *** *** and appreciate the
opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns.Sincerely,*** *** *** *** *** *** *** ***

Nita *** Revdex.com North Wabash Ave, Ste*** Chicago, IL
align="left"> Re: Jason M ***#*** Dear Ms***: We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigeratorSears will be processing an in warranty exchange of Mr*** refrigeratorWe will also be providing Mr*** with a complimentary one year Master Protection Agreement (MPA) as a gesture of good customer serviceWe will be emailing Mr*** a copy of the sales check and scheduling delivery of the refrigerator for the next available delivery dateThat said we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com

*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> *** *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding Sears Carry In Service and repairs to his mowerSears Carry In Service records indicate that on March 22, 2016, our small engine repair technician found that there was no oil in *** *** lawnmower engineUpon further investigation our small engine repair team removed the head and found that the knocking was due to the fact that the engine cylinder had been scored due to lack of lubrication. This is not covered by the warrantyIn summary, it is always the consumer’s responsibility to check the engine fluids and make sure that they are at the fill level before operating any type of equipmentSince the engine damage is due to insufficient amount of oil within the engine, we will not be able to repair the mower at no chargeWe have provided a copy of the mowers warranty for reviewSince we have noted our response to *** *** complaint, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***

February 9,
0in 0pt" class="InsideAddressName">*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his recent visit to one of our auto centers.
Upon receiving Mr*** complaint, we escalated his concerns to *** ***, District Service Manager. Mr*** spoke with the Auto Center Manager and says that the issue was not the fault of Sears. That being said, because we value Mr*** patronage, we have offered him as a one-time customer courtesy, a refund of $200.00. Because we have addressed Mr*** complaint, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***

March 1,
*** ***
Revdex.com
North Wabash Ave., Ste#Chicago, IL
60611
Re: *** * *** ***
Dear *** ***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the charges he was assessed for a part ordered by our technician
As clarification, the parts we sell through Sears PartsDirect are for do-it-yourself repairs or by other technicians, whether Sears or not, and as such are sort of a wholesale pricingThe parts do not come with schematics or instructions for installing, so it requires a certain amount of knowledge in some instances to use themAdditionally, while the parts have a warranty against defects, they are not returnable once installed if it turns out the part does not fix the problem or if the part is damaged while installing itIn the case of electronic controls boards, improper installation can cause the board to short out and this would not be considered a defect; thus the consumer would be out the entire cost of the part
When the same parts are ordered by our in-home repair technicians, we take on any liability regarding that partSo if it is installed wrong and it causes the part to fail, or if it is determined that the part is not needed after it is installed, then the consumer would be able to get a replacement or a refundThis retail price reflects any internal costs we have for shipping, warehousing on trucks, or for sourcing them locally when needed, and also the probability of damaging the part in some waySome parts have only a small difference in price between the wholesale and retail cost and others have a larger difference, again because of internal expensesIt is always the consumer’s choice on whether to have the peace of mind to have us take on that liability, or to do a repair themselvesWe would also note that our PartsDirect business is operated separately from our Product Repair Services business and the latter business does not have any policy or promotion that advises that we would match any prices, external or internal, on parts or on labor
With that said, since Mr*** had a Service Smart Agreement (SSA) there was not a choice involved since a repair would entail service providing the partThe price of that part was the same charge that would have been assessed whether Mr*** had an SSA with a $cap on the repair cost, a Master Protection Agreement that does not have a cap on the repair cost, a manufacturer’s warranty, or if it was a cash call not covered under any warranty or service contract If the repair was not covered under the SSA, for instance if it was a part damaged through improper use, then the contract would provide a 25% discount on the part and labor but the other 75% would be an out-of-pocket expense rather than paid for under a service contract
In Mr***’s case, the repair was covered so the only amount he owed was the amount over his $capThis means the amount we collected above the $cap was a valid charge and as such, Mr*** would not be entitled to any refund. With that said, since we have explained how our pricing structure works on our Sears PartsDirect website versus our in-home repair service, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Team Manager, Regulatory Complaints
*** *** ***
*** ***

February 12,
*** ***
Revdex.com
North Wabash Ave., Ste#Chicago, IL
60611
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the delay she encountered in receiving a replacement gift card for a refund we issued on a damaged item
We would note that we previously had a process to refund gift card funds back to the same gift card that was used in the transactionThe issue with that is we found out many people discard the gift card after they enter the info into the payment screen, so they were unable to access the refund amount placed on those cardsSince we have no way to know when processing whether the consumer kept the card or not, we now mail a new gift cardIn Ms*** case, a refund was processed but it appears it never bridged over and actually sent the gift card, refunded the small amount charged to her credit card, or credited her the Shop Your Way Reward points she usedIt appears that before it was realized that the other credits had not processed, a new gift card was manually issued on December 24, Then on January 13, 2016, the other amounts aside from the gift card were reprocessedAs we have not heard from Ms*** since that time it is our understanding that she finally received a refund of all monies involved in the transaction; therefore, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Team Manager, Regulatory Complaints
*** *** ***
Email: ***

May 17, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** * *** * *** *** Dear *** *** We have completed the investigation of Ms*** complaint regarding the problems she
encountered when she attempted to return a purchase after the 30-day return period had expiredAs clarification, Sears does have a 30-day Satisfaction Guarantee period on most itemsA customer has days from the date of the original purchase to make a return, with some exceptions listed on our return policyUpon receipt of Ms*** complaint, we reached out to *** ***, Store Manager for Store ***, to assist with Ms*** concernMs*** confirmed that our Return Policy is posted at every register and the receipts do state “Our return policy varies depending upon the item purchasedRestrictions applySee Sears.com, signs posted at registers or an associate for details.” It is the consumer’s responsibility to acquaint themselves with a retailer’s return policy Since Ms*** purchased the ring on April 9, and attempted to return it on May 13, it is clearly over our 30-day return periodMs*** had a few weeks to inquire about our return policyWe would also note that most retail stores set parameters on the time frame that merchandise can be returned since it can always be difficult to sell items well past the season they were offered and Sears is no differentAccordingly, as we were just adhering to our posted return policy, we are unable to honor Ms*** requestAgain, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

Initial Business Response /* (1000, 6, 2015/08/28) */
August 28,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # ***
Dear Ms***
We have completed our investigation of Ms.*** complaint
regarding service for her washer
Our research shows that Ms.*** has been in contact with our Third Party escalation group and a refund was processed on August 25, It can take to business days to receive the refund checkIt is important to note that our records show that on *** 7, we show Ms.*** paid $and this is the amount refunded to her, not the $she indicates in her complaintIf Ms.*** has receipts or a cancelled check showing she paid the $we of course need copies of that before refunding additional amountsSince we have processed the service refund as requested by Ms.*** we have closed our case
We apologize to Ms.*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
XXX-XXX-XXXX direct
***@searshc.com
Initial Consumer Rebuttal /* (2000, 8, 2015/09/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After months of going back and forth and their people not communicating with each other or me for that matter after I added the complaint received a call from someone that asked me the same questions
Told me to fax (seriously who faxes anymore?) the receipt for the new washer (the other that they replaced the clutch was carted away) showing that the washer but not operable
I did fax the receipt and they were supposed to call me to let me know that they received itI ended up calling them weeks later and they said that the claim was being processed
Yesterday 08/04/I received a check from them - haven't deposited it yetHopefully it's goodIf not then I'll reopen the claim

Initial Business Response /* (1000, 8, 2015/07/31) */
July 31,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Mr.*** complaint
regarding his dissatisfaction with Sears' repair services and his subsequent request for a replacement refrigerator
Sears utilizes a centralized scheduling process that streamlines our repair scheduling by arranging visits in a circuit, with a predetermined starting and ending pointHowever, due to the many scenarios that can occur within a diagnosis and repair, it is not possible to give the exact time that our technician will arrive and we do still have instances where appointments may be delayed or completed earlier than scheduledWe are aware of how frustrating these situations can be for our customers and we are pursuing solutions that will provide better options when they occurWith that having been said, we regret that we have failed Mr.*** expectations and can assure him that his concerns have been documented for management to review
As Clarification, Mr.*** Master Protection Agreement specifically states that, "we will replace the Covered Product(s) under this MPA in the event of four (4) or more separate product failures due to defects in parts or workmanship within any continuous twelve (12) month period that the product(s) is covered by this Agreement." The Agreement goes on to explain that "Product failure will be determined by us" and that "Product failures for this purpose must include repair or replacement of a functional, non-expendable part and does not include preventive maintenance, product diagnosis, customer instruction, accessory, cosmetic, or non-functional repair or replacement, or any repair covered under a manufacturer's product recall." The two steps to most service calls are a diagnosis visit and then the installation of the ordered parts on the next visitUpon receipt of this complaint, our records indicated that we have created a total of five service orders for Mr.*** refrigerator since October However, only of the completed repairs required parts
The Master Protection Agreement is a repair agreement, foremost, that under stringent guidelines offers replacement as a secondary benefitAfter purchase, Mr.*** was provided with full documentation of the Agreement terms, which included complete instructions, an address and a telephone number for requesting a replacement should a fourth qualifying functional part replacement occur within his most recent continuous twelve-month coverage periodWhile we do empathize with Mr.*** situation, and regret any inconvenience he may have experienced with our appointment scheduling and/or repair services, at this time his refrigerator does not qualify for replacement under the aforementioned terms
Our records indicate that our technician completed a repair on July 21, 2015, and confirmed that Mr.*** refrigerator was operating to the manufacturer's specifications afterward*** Roberts, Customer Support Manager for Sears Service Unit 7983, spoke with Mr.*** on July 22, 2015, and he confirmed that the refrigerator was operating to his satisfactionSince we have provided services relative and appropriate to the terms of the Master Protection Agreement Mr.*** purchased for his refrigerator, we have closed our file regarding this matter
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX ExtXXXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As they state in their own agreement they will replace the unit after or more failures do to parts and workmanshipAlthough they regrettably dont mention the first two calls were workmanship and then at least two more calls that required parts that in reality werent needed and wasted do to misdiognosisBut I regress the frige is now finnaly working to my satifactionafter months of fustrating service calls and agravating customer service agents (from ***)and a lot of spoiled foodIf they feel this is a good bussiness model to follow they wont be in holding much longer and will be only a distant memory on the scrap heap of failed businnesesPS they only ever called me once and that was to answer this complaintI asked to speak with amanager numerous times but their cowardly managers would never come to the phonepss I would debate the facts of their rosey responce but what would be the pointWe are now committed never to by a product from sears again and will be at the ready to tell our story to anybody who will listed not to buy sears products as it would be more rewarding to hit yourself in the head with a hammer than go through their product warrenty process

*** ***RevDex.comNorth Wabash Ave,
Ste#2006Chicago, IL 60611*** *** *** *** *** *** *** We have completed the investigation of M** ***s complaint regarding issues
surrounding a purchased from Sears
OutletI
had the pleasure of speaking with *** ***r this morning and he confirmed
that he was aware that the local Outlet center has processed a refund for his
returned refrigeratorAdditionally, I was informed that Sears Home Services
was billing him for services on his refrigeratorThere should not be any
charges incurred by *** ***r, the unit was under warranty when it was
services, therefore no fund were dueI have contacted the local service
department as well as our data control center and will have this billing
concern addressed as soon as possible*** ***r has my email address as well
as my office number and I have invited him to contact me in the event he has
any additional concernsThat said we ask that this complaint be closed
We apologize to *** ***r and appreciate the
opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concernsSincerely,*** ***Regulatory
Claims SpecialistSears
Holdings Corporation***

June 22, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent online order experience It is unfortunate that we failed Mr*** expectations as we value his patronageWe can understand how the series of events detailed in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, and we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order we forwarded this matter to the Corporate Gift Card department who confirmed that the gift cards were restored on June 20, Additionally, the gift cards have already been redeemed on a subsequent purchaseWe hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation upon. In the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

It took Sears weeks to repair my Sears Elite Dryer It took appointments, not all of which they kept Would not show up or call and I used vacation days waiting for them to come out Kept ordering wrong parts, sending not qualified technicians, rude customer service and they do lie Mike spoke to me on the phone and gave me an excuse for the tech not coming and when I got home he had also left a message on my home phone with a totally different excuse Warranty you purchase from them is not worth it This is not the first time I have been totally frustrated and aggravated by Sears Repair It will be the last I will not buy anything else from Sears or call about warranty Service I AM DONE WITH SEARS

went to pick up item , called ahead was told item was in stockgot there and I bought something different because they didn't have the item I wanted in stock against what the phone person saidthen tried to use sears card they advertise 5% off but they wouldn't honor that deal that's in writingso, theres absolutely no real reason to use them when others are the same, whats the point in getting the sears card or being loyal to the company?
I will not go back in there again, instead I will now like everyone else shop online and they will continue to lose sales for the uneducated workersimagine, $an hour?? wowwhat a world

June 30,
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding a recent transaction While we feel the pricing MrMaraj saw was listed due to an error, which we are not obligated to honor due to the Terms of Service listed on our site, we have issued the credit he was seeking as a courtesyWe ask that MrMaraj allow 3-business days for the aforementioned credit to reflectIn light of the aforementioned, we respectfully ask that this matter be considered closed Again, we apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist
Sears Holdings Corporation (***
*** ***

Complaint: ***
I am rejecting this response because:
My complaint was never with the product. I like the fridge. I like all of my *** Elite series appliances. I like my *** dishwasher. However, all of these were purchased through Sears, and I will have to go through Sears if any of them need service. The service has been unacceptable. At each call the burden was placed on me, the customer, to do the work to ensure that service could be doneI took two days off of work. I made two Saturdays available. I even offered to have the fridge repaired by a licensed appliance repair company on my time, using the parts Sears supplied, with the expectation that Sears would reimburse me for the labor costI was offered $towards a Sears purchase. At no time was it suggested that I could buy a compact fridge. However, the least expensive compact fridge that I can buy through Sears that would hold the Milk, cheese, juice, condiments, etcthat were going bad is $100+ dollars. We have a family of six. I was buying ice daily to keep food cold in two different ice chests. On top of that, in order to redeem the $80, I would have had to go to Sears, purchase the compact fridge, and then submit the paper work afterwards to get reimbursed
For nearly days, I was mislead and straight out lied to. At no time were any of my questions, complaints, or requests addressed until I submitted a complaint through the Revdex.com. Then, magically, a new fridge appeared on my door step. Now I have to schedule an apptto have *** come and retrieve the parts that Sears sent for a fridge that no longer needs to be fixed. I also had to call to stop daily automated calls to reschedule a service apptthat Sears canceled because they replaced the fridge that needed serviceIn short, accepting $does not fix what happened. It does, however, show that *** *** and Sears Holdings Corporation does not understand the problem
Sincerely,
*** ***