Sears Holdings Corporation

March 8, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding his online order experience and request for an immediate refund *** ***, District Manager for Unit ***, provided the following response: It is unfortunate that we failed *** *** expectations as we value his patronageAfter researching this matter further, the store was able to find the mixer in questionWe have left a couple of messages for *** *** to contact us backWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedShould *** *** have any questions, we ask that he contact us directly at *** *** or the store at (*** ***In the interim, we have noted *** *** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

My family has been patronizing Sears for decades which leaves us baffled and appalled by this corporations reaction to our claim We bought an appliance (washer) in the ending of upon installation everything seemed fine There came a day in June that a sock fell behind the appliance and water damage was found due to a connection leakage Sears repair/inspection was scheduled and the indications were as follows:
water leaking from time of installation
machine was not properly connected
We have submitted pictures and estimates for damages to *** Claims Management, Risk Management - *** Group, and *** *** Insurance Company to no availOur relationship with Sears has been seriously affected at this timeWe hold Sears in high regards when it come to there products and services

Initial Business Response /* (1000, 6, 2015/10/02) */
October 2,
***
***
***
***
***
***
We have completed the investigation of *** complaint
regarding his purchased appliance
After reviewing *** complaint and our records, we were able to determine that on the day of her purchased appliance, September 8, 2015, the appliance arrived with some cosmetic damage*** was offered compensation to keep the appliance or have an exchange processed*** chose the exchangeWe called *** on October 1, and informed her that we would also be willing to provide her with an additional year warranty on her appliance*** informed us that she would be speaking with her husband regarding the options offered and would call once she made a decisionWe ask *** to contact us directly at *** extension***At this time, we have closed our files pending the callback from ***We would gladly re-open her case once we have the opportunity to speak with her
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Initial Consumer Rebuttal /* (3000, 8, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke the Sears rep and I was informed that could swith the appliance out and give a 1yr well like I explained it is automatically a one year manufacturers warranty on the fridge and never ever given option to keep the appliance and be compensated for days missed from work which was a no show included which made days I took off for a delivery..We cant afford to keep doing that along with my medical issues I know that this delivery should have been right initially but it was not we are sick and tired of taking off
Final Business Response /* (4000, 10, 2015/10/15) */
October 2,
***
***
***
We have completed the investigation of *** rebuttal to the response we previously sent
After reviewing *** response, the warranty that was offered to her was an addition to the standard one year warranty she hasThis would extend the warranty to a year warrantyAs stated previously, we ask that
She contacts us directly at *** if she would like to accept our offer
As far as the request for additional compensation, we are not able to honor her request as we do not compensate for lost timeSince we provided *** with the option she has with us and a direct phone number, we respectfully request this case remain closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
***
***
***
***

Initial Business Response /* (1000, 8, 2015/05/22) */
*** 21,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** - *** E***
Dear Ms***
We have completed the investigation of Ms***'s rebuttal regarding
the mattress base she purchased from a Marketplace vendor hosted by the sears.com website
As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a "one-stop" online shopping destinationMuch like another well-known online retailer, we offer our own merchandise and then we also have choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that *** be used to select only Sears items or to narrow the results returned from an item searchIt should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller's pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website
For the aforementioned reasons, it is Sears' policy to direct customers to contact the seller if there is a problem with their orderHowever, in Ms***'s case, she was offered a Sears gift card equivalent to approximately 20% off her order as a good will gestureIt was our intention to help offset the expense of either purchasing a mattress to complete her bed or of returning the mattress base to the marketplace sellerMs*** accepted this offer and indicated that it met with his approvalAs such, two eGift cards, one for $and one for $50.00, were emailed to her on *** 16, Ms*** *** reply to our email or contact Regulatory Complaint Specialist Nicki Goldberg at (XXX) XXX-XXXX if she has any further questions or concerns about this issue or her gift cardsSince Sears has provided Ms*** with an equitable resolution to her original complaint, and she still has the ability to work directly with the seller if she chooses, we have closed our file regarding this matter
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Nicki Goldberg
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX ExtXXXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received my order and I do not have a Headboard, and I still need someone from Sears to come to my home and connect my adjustable bed Base to the bed
Final Business Response /* (4000, 12, 2015/06/04) */
June 4,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** - *** E***
Dear Ms***
This letter will acknowledge that we have followed up with Ms*** in regard to her request for a head board and further assistance with an adjustable bed she purchased from a market place seller on the sears.com website
We have spoken with Ms*** in reference to the concerns she detailed in her rebuttalMs*** indicated that she understands that the adjustable base she purchased does not come with a headboard, footboard, or mattressAdditionally, she confirmed receipt of our $gift card and stated that she has already used it to purchase a mattress, which she is satisfied withWe have explained to Ms*** that it is possible that the headboard, footboard, or bed and rails she needs may not be offered by Sears and that we typically do not offer installation services for bedsRegardless, we have contacted the seller on her behalf to find out what type of bed would be compatible with the base and agreed to provide a follow up call for Monday, June 8, 2015, to share any information the seller has forwardedMs*** is welcome to contact Regulatory Complaint Specialist Nicki Goldberg at (XXX) XXX-XXXX at any time during this processSince we are working directly with Ms***, we respectfully ask to have this complaint file closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX ExtXXXXX

April 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
*** *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding her purchase First of all, we want to note that consumers are given a copy of the basic terms and conditions of the RPA at the time of purchase in the form of a brochureAdditionally, a full copy is mailed to consumers for their review and they have days within which to cancel the coverage for a full refund if dissatisfiedIf *** *** failed to receive a copy in the mail for some reason or another, it was her responsibility to notify us so that another copy could be provided As far as the rust is concerned, contrary to common views, stainless steel may rust Stainless steel is rust resistant; it is not rust proofStainless steel is milled into sheets and often used as a finish or top layer in cookware, cutlery, hardware, surgical instruments and major appliancesThe Specialty Steel Industry of *** *** explains that, “Stainless steel is rust resistant because it forms an oxide layer that protects the underlying metalStainless steel may rust if something such as harsh chemicals removes the oxide layerDamage that cuts below the surface of an appliance may rust if not sealed or exposed to moistureStainless does not "rust" as you think of regular steel rusting with a red oxide on the surface that flakes offIf you see red rust it is probably due to some iron particles that have contaminated the surface of the stainless steel and it is these iron particles that are rusting…” Additionally, we are not aware of any consumer based grills or major appliances for that matter that are solid stainless steel as the cost would be prohibitiveMost have a stainless steel finish and then a different metal underneath While realize *** *** feels that we should bear the cost of repairing her unit or provide her with a new one, we will not for several reasonsThe first is that these grills are tested under all sorts of conditions to ensure that the materials used can endure and stand up to use before ever being released for sale to the publicThe only time we see this sort of deterioration is if the cleaning instructions listed on pages 7, 8, and of *** *** owner's manual are not followedEspecially vital is cleaning the grease tray after each useIf not cleaned as instructed, the grease and acidic marinades can drip down and cause the material of the grill to corrode because the oxide layer we mentioned before has been damaged and or dissolvedThe second reason is that any damages due to rust are excluded under the terms of *** *** manufacturer’s warranty as most appliance manufacturers’ warranties and our extended warranties do not cover rust (except for the burners) since it is considered to be corrosion and preventable as illustrated above. Regardless, *** *** manufacturer’s warranty only covers her burners at this point in timeFinally, the third reason is that our return policy was only valid for days from the date of purchase and that time period has long since passed since the grill was bought in according to our records A review of our records reveals that we have already made an exception in the past and *** *** was provided with a repair for rust once previously as a courtesyAs a final courtesy, we are willing to provide *** *** with a 15% discount off of a new grill purchased at Sears This would apply in addition to current sale prices, but not on clearance, close out, previously used, floor model or outlet itemsThe offer is only valid for days from the date of this letter; after that, it will be null and voidShould *** *** wish to accept our offer, I may be reached during business hours via email at ***Since our response is in accordance with the terms of *** *** RPA as well as her manufacturer’s warranty, we have closed our file We apologize to *** *** and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** - Susan M
*** Dear Ms*** We have not fully completed our investigation of Ms*** complaint regarding repairs for her mower Our records show that Ms* *** purchased her mower on May 11, and she has a two (2) year manufacture warranty covering her for repairs necessary due to any defects in material and workmanship; therefore her warranty is good until May We do show one service in May of but according to the service order Ms* ***’s mower was not repaired as the repair claim was denied We are currently waiting details of what was found to be the cause of the need to repair the mower and why it was denied under the manufactures warrantyOnce we have received this service report we will provide an update of any needed actions We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L* *** Regulatory Complaint Specialist Sears Holdings Corporation *** direct Vanessa.L***@searshc.com

Complaint:
I am rejecting this response because: on multiple screens I was on this "disclaimer" was no where to be foundHad it been on any of the multiple pages I was on I wouldn't have ordered any productsFurthermore the that they are claiming I was over credited was for the delivery charge of one of the items they canceledI was credited exactly what I paid for all items.
Sincerely,
*** ***

March 8, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** ** *** *** *** *** We have completed the investigation of *** *** complaint regarding his online order experience and request to receive a refund It is unfortunate that we failed *** *** expectations and we can understand his frustration with the series of events detailed in his complaintWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching the notes in the order we found that Sears Online processed a new check on February 21, 2016, for $under return receipt number ***Checks take approximately to business days to receive and should have arrived by March 4, Additionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer serviceIf *** *** has not received the check, then he may contact me directly via email at ***In the interim, since the refund check has been mailed and we have noted *** *** concerns, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

September 12,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #94566136-Michael ***
Dear Ms***:
We have completed the investigation of Mr***'s complaint regarding his
dishwasher
Store Manager Matthew ***y provided the following response:
We want to first note that our return policy is clear in stating that appliances may only be returned within days from the date of purchaseFurthermore, our sales associates and installation contractors would not be aware of Mr***'s space requirementsTherefore, it would be his responsibility to measure the space in his home and compare with the measurements of the item to ensure that it will fitThere is nothing wrong with the dishwasher and we did fulfill our part of the agreement by delivering the item and attempting to installThat said, we are willing to make an exception in the interest of customer satisfactionThe delivery fee is a non-refundable charge and we do not feel it is reasonable to expect that back anyway considering the circumstancesShould Mr*** wish to make arrangements to return the item, I (Matthew) may be reached during business hours at (*** ***In light of the aforementioned information, we respectfully ask that this matter be considered closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie S***
Regulatory Complaint Specialist
Sears Holdings Corporation

Complaint: ***
I am rejecting this response because:
The issue was never the chairs, it was the poor customer serviveSears has never responded to my complaintI do not trust a gift card that could have restrictions and limitationsHave the manufacture send me the money instead of sending it to sears, it should not matter to themLet me know where to send the sales receipt
Sincerely,
*** ***

September 12,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #94567024-Martin ***
Dear Ms***:
We have completed the investigation of Mr*** complaint regarding the
pricing of some items he wished to purchase
According to our records, Mr*** spoke with an employee from our customer support line and they offered to send him a $gift card on August 20, 2015, which he acceptedWe would like to assure Mr*** that we endeavor to make our pricing accurate and clearHowever, it is always possible that there will be an instance of human error, which may be what occurred hereShould Mr*** wish to discuss the matter further, he may contact Store Manager Francisco *** during business hours at (323) ***In light of the aforementioned information, we respectfully ask that this matter be considered closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation

October 8, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re: *** * *** *** ** *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding her recent online order experience and request for a refund *** *** Store General Manager for Kmart Unit ***, provided the following response: It is unfortunate that we failed Mrs*** expectations as we value her patronageAfter researching this matter further with Kmart.com, we were informed that the matter has since been resolvedMrs*** originally used a prepaid *** card and the refund could not be returned to that cardTherefore, the $was issued to her Shop Your Way Rewards account rather than a mail bank check that would have taken up to ten business days This matter was resolved on September 26, In the interim, since MrsTaylor received her refund and we have noted her concerns, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

I ordered an AC unit ($10K) with specific instructions that a heating element was not requiredI received a unit with a heating elementI was told a permit would be required to do the workI have yet to see a permitI was told the installation would take no more than hoursActual install took 2+ days by a subcontractor *** *** Company (MMC)When the subcontractors left after the 2+ days -there was a leakA Blue Crew technician comes out after a couple of days and confirms that the subcontractors did not install the unit correctly The next available Blue Crew team of technicians ---Monday Yes no technicians available until the Monday following the weekendNow we are on 4-days into no sleeping from (the dripping water/leak)Blue Crew team show up on time and completes the rework in less than hoursWho can I contact about my lost wages (days) and reimbursement for ceiling damage from the leak? I contacted the District Sales Manager (Mike ***) regarding my concernsHe is no longer responding to my concernsThis experience has convinced me that Sears care NOTHING about the customerThere was little to no regard for my time, my home or my comfortI will NEVER do business with Sears again for anythingIt is more baffling to me that Sears is still in business anyway with the reviews that I have read about it's current way of customer involvement and relationsI would like someone to address my concernsI can be contacted by phone or email

April 21,
class="InsideAddressName">*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
*** *** ***
We have completed the investigation of *** *** complaint regarding the exchange of his mower
We have received *** *** complaint and apologize that his mower has failed sooner than expected. Because of the issues with his mower, Sears is able to exchange the mower, however, the mower will need to be free from oil and gas. We would like to note that our return policy for lawn and garden equipment is as follows:
All cycle gas powered Lawn & Garden equipment that has had gas in the machine will not be returned to the store. If the unit is defective the unit will need to be taken to our local repair facility for inspection and repair.
Unfortunately, we are not able to accept a mower with gas in it due and *** *** will need to remove the gas prior to returning the unit. That being said, because we have addressed *** *** complaint, we respectfully request this complaint be closed
We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***

Initial Business Response /* (1000, 5, 2015/09/16) */
Contact Name and Title:***
September 16,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: ***
Dear Ms***
We have completed our
investigation Ms***'s complaint regarding her dissatisfaction with Sears Home Services
First, we would like to apologize to Ms*** for failing her expectations in regard to the repair of her dishwasherAdditionally, we would like to assure Ms*** that we appreciate her valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Ms***'s concerns to the District Service Manager for further reviewWe appreciate the opportunity to address the customer service issues outlined within Ms***'s complaint, so that future problems can be avertedOn September 15, 2015, Ms*** was authorized $under her RPA towards the purchase of a new dishwasher from SearsAdditionally, the new dishwasher will be delivered and Ms*** will be provided with a basic installationLastly, the remaining RPA coverage will transfer to the new dishwasherWith that said, since we have authorized Ms*** for a new dishwasher and documented her concerns with the repair process, we ask to have this matter closed
Again, we apologize to Ms*** and we appreciate the opportunity to address this matter
Sincerely,
***
Regulatory Complaints Specialist

October 26,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***- *** ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her water
heater and her request for reimbursement in the amount of $for the replacement she purchased from a competitor
The reality exists that no matter how high the quality is on the items we sell, the potential always exists for a product to failWe also understand how frustrating this can be to a consumer, especially after the manufacturer's warranty has expired and covered repairs are not an optionIt is for this reason that Sears, and most other retailers, offer some sort of extended warranty coverageIn the past, it could be argued that this was not always a wise purchase, since many retailers would make frequent exceptions to their return and exchange policies in an effort to satisfy their customersUnfortunately, due to the rampant abuse of these courtesies, most retailers had to abstain from this process and curtail the widespread practice of making these exceptionsIt is always the customer's choice on whether they would like the peace of mind that would come with having an extended warranty; much like deciding whether to have insurance on personal propertyThe benefits have to be weighed against the costs, with the understanding that if it is not purchased the consumer would then have to bear the consequences of that decisionOur records indicate that Ms*** chose not purchase any extended warranty coverage; therefore, any cost not covered by her manufacturer' warranty would be her responsibility
As clarification, Ms*** owner's manual specifically states that any parts costs would be covered through the twelfth year of ownership, but any labor costs would be at the consumer's expenseFurthermore, the only stipulation for replacement according to that warranty is if a tank leak was verified by an authorized technicianThe owner's manual clearly lists the number to call for warranty service and this would have been the method to follow to receive provisions of said warranty regardless of Ms*** stated concernsWhen our technician arrived, Ms*** presented him with a water heater that was already disconnected so he could not verify the cause of the leakAs the warranty states, a replacement will not be provided unless a leaking tank is foundAll Ms*** has provided is a letter from her contractor, who holds a general contractor's license, not a plumbing licenseShe says her water bill was higher than usual and she included a graph showing the increased usage, but that could have been from anythingRegardless, Ms*** manufacturer's warranty does not provide for reimbursement for a replacement purchased from a competitor and the installation itself is only warranted for one yearEven if an authorized technician had verified that the tank was faulty, all Ms*** would have been entitled to would have been a replacement water heater; she would have been responsible for any installation costsAt this time, we are willing to offer a compromise as a courtesy; we will send Ms*** a check for the cost of our current comparable unit, which would be $plus tax and we will waive the $service feeThis is an exception we are making to the terms of the warranty as a courtesyMs*** has my email address should she wish to accept
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(*** ***
***@searshc.com

I have had nothing but terrible experiences with SearsI recently placed an order on 2/19/The expected arrival date for the purchase was supposed to be today, 2/24/and no one I have talked to has any idea where my item isThe baby travel system was purchased for a baby shower we have planned to have on 2/26/Me and my coworkers planned the baby shower for another coworkerThanks to Sears it is now ruinedI will never buy another thing from Sears

April 18, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
*** *** *** ** *** *** *** ***
We have completed the investigation of *** *** complaint regarding his oven We have spoken with *** *** and he accepted our offer to provide a refund for the amount he was charged for the service our technician provided as a conciliatory gesture towards the delays he experiencedThis refund should reflect on his account within 5-working days We want to note that according to the terms of *** *** manufacturer’s warranty, any repair costs would be his responsibility since it expired some time ago In light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

August 27,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # - Rhys ***
Dear Ms***:
We have completed our investigation of Mr***'s complaint regarding his
washer
we have authorized and processed a replacement of the washer and delivery is set for September 6, Mr*** has been informed of this information and has been provided with my direct contact information if he is in need of further assistanceSince it was our understanding that this resolution met with Mr***'s approval, we have closed our file
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Vanessa.L.***@searshc.com

September 16,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Ken ***
Dear Ms***:
We have completed the investigation of Mr***'s complaint regarding delay in receiving his purchased mattress set
We would first like to apologize that many factors resulted in Mr***'s delay in completing his delivery within the provided time frameWe have already taken steps to improve delivery time requests by providing feedback to our Management Team to determine the best delivery outcome to all our customersWe make a great effort to provide equitable resolutions whenever possibleSo while we understand Mr***'s concerns, we would like to reassure him that Sears has always been committed to listening to our customers and responding to their needs, and we plan to continue doing so for years to comeAfter reviewing Mr***'s complaint and our records, we were able to determine that due to not meeting his requested time window, the delivery was rescheduled and completed on August 17, For any inconvenience this may have caused, we issued Mr*** a $gift cardWe ask Mr*** to allow 7-business days to arrive via USPSSince the delivery of Mr***'s purchased mattress set has been completed and courtesy compensation was provided, we have closed our files
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
Regulatory Claims Specialist
Sears Holdings Corporation
Direct 512***
i***@searshc.com