Salon Ruelle

Revdex.com:At this time, my complaint, ID [redacted] regarding GLOSSYBOX has been resolved. They have agreed to refund me.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

We did not find any messages from the customer via the full name or email address provided. The customer created two separate subscriptions under the email address [redacted].Subscription #1 was created on 2/*/14 and cancelled on 4/**/14. It was then reactivated on 3/*/15 and then...

cancelled again on 3/*/15.Subscription #2 was created on 2/**/15 and cancelled on 3/**/15. Since this was cancelled after the term deadline, there is still one more charge due, per our terms and conditions. The April charge was refused, but refusals do not cancel a plan, they keep it in Waiting mode until the last charge is successful. The May order is coming up soon. In accordance with our terms and conditions, the cancellation request via your account page will take effect only if submitted prior to the 15th of the month that your existing subscription plan is due to renew. (e.g. you must cancel by February 14th if you want to cancel your March charge/box). Also, kindly note that cancelling a subscription will not cancel and refund the delivery orders that have been paid for, it only stops future renewal charges.The cancellation on 3/*/15 for Sub #1 only stopped future charges, but did not cancel the March order. The reason two March boxes (Order #[redacted] and [redacted]) were charged and shipped is that Sub#1 and Sub #2 were active at the same time. According to [redacted] Tracking, both March boxes were delivered to the address on file and were not refused. Unfortunately, we are not able to refund for boxes that were delivered and opened. However, since Sub#2 was not cancelled within the term deadline, we will override the upcoming May charge for you and cancel any future charges.

Revdex.com:At this time, my complaint, ID [redacted] regarding GLOSSYBOX has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

At this time, I have been contacted directly by GLOSSYBOX regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 I never heard from Glossybox about my complaint to the Revdex.com but they responded to my complaints to their customer...

service. They refuse to send the missing product and will not admit to any mistake. They actually changed the link that said I would receive six items so that it now says five items. However I still have the original link as a text sent to my android phone that says six items. I told Glossybox that I still have the original and they would not respond about it and I have heard nothing else from them. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are very sorry to hear of your negative experience, [redacted]. At that time, our office had been experiencing a higher than normal call and email volume, so we posted on our website (and automated response emails) that it could take 48 hours for a response.According to our records, we did ship to the...

address you provided on your account: [redacted] We are unsure why [redacted] sent it to a different address, but these mistakes do happen at times, but we hope you can see it was out of our control. When we received your email on June **, we offered to send a replacement box, as well as given you a form to complain about the [redacted] non-delivery. You preferred a refund and we processed it for you the next day. Again, we truly apologize for any frustration cause, but hope the refund was a helpful resolution.