Salon Ruelle

In accordance with our terms and conditions, we ship an estimated business days after the date of paymentHowever, for the month of April, we experienced a backorder delay due to a stock replenishment issueWe sent a newsletter notification to all subscribers on informing them of this delayThe customer's April Box shipped on 515.None of her orders were cancelled and we have no mails indicating that a cancellation took place or was requestedHowever, we will cancel the subscription and refund the May orders.Please see attachment to confirm all the information listed above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding GLOSSYBOX has been resolvedThey have agreed to refund me (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] **

We did not find any messages from the customer via the full name or email address providedThe customer created two separate subscriptions under the email address [redacted] .Subscription #was created on It was then reactivated on 315.Subscription #was created on and cancelled on Since this was cancelled after the term deadline, there is still one more charge due, per our terms and conditionsThe April charge was refused, but refusals do not cancel a plan, they keep it in Waiting mode until the last charge is successfulThe May order is coming up soonIn accordance with our terms and conditions, the cancellation request via your account page will take effect only if submitted prior to the 15th of the month that your existing subscription plan is due to renew(e.gyou must cancel by February 14th if you want to cancel your March charge/box)Also, kindly note that cancelling a subscription will not cancel and refund the delivery orders that have been paid for, it only stops future renewal charges.The cancellation on 3/*/for Sub #only stopped future charges, but did not cancel the March orderThe reason two March boxes (Order # [redacted] and [redacted] ) were charged and shipped is that Sub#and Sub #were active at the same timeAccording to [redacted] Tracking, both March boxes were delivered to the address on file and were not refusedUnfortunately, we are not able to refund for boxes that were delivered and openedHowever, since Sub#was not cancelled within the term deadline, we will override the upcoming May charge for you and cancel any future charges

At this time, I have been contacted directly by GLOSSYBOX regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They did not agree to refund the balance and refuse to consider how their email system's settings played a part in the automatic draft payment that was takenI have attached the email correspondence that has taken place between the company and me I am also attaching the survey I completed for the company, so that you will have all correspondence that have taken place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by GLOSSYBOX regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Glossybox will not answer my questions about the discrepancy in the value listed on their ads and the value of my box They will also keep saying that they never said everyone would get a Nuxe shimmer oil when their ad clearly states that the oil will be in every box They sent me an eyeshadow palette to try to make up for the issue, but all I want is what was promised in their ad If that wasn't bad enough, they have done it again in the August box Their website says every box will be worth over $70, but my August box is worth a grand total of $ I have written to them about the August problems, they first wrote back asking if anything was missing from my box, and when I explained everything that was listed on the card was in the box but that the value was not the value promised in their ad, they did not write back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by GLOSSYBOX regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I never heard from Glossybox about my complaint to the Revdex.com but they responded to my complaints to their customer serviceThey refuse to send the missing product and will not admit to any mistakeThey actually changed the link that said I would receive six items so that it now says five itemsHowever I still have the original link as a text sent to my android phone that says six itemsI told Glossybox that I still have the original and they would not respond about it and I have heard nothing else from them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted] As mentioned in my previous statement, I had corresponded with GLOSSYBOX via email during the summer (late August to early September) and at that time they refused to address my complaintI have received no additional contact from the company.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***

We are very sorry to hear of your negative experience, ***At that time, our office had been experiencing a higher than call and email volume, so we posted on our website (and automated response emails) that it could take hours for a response.According to our records, we did ship to the address you provided on your account: [redacted] *** [redacted] We are unsure why [redacted] sent it to a different address, but these mistakes do happen at times, but we hope you can see it was out of our controlWhen we received your email on June **, we offered to send a replacement box, as well as given you a form to complain about the [redacted] non-deliveryYou preferred a refund and we processed it for you the next dayAgain, we truly apologize for any frustration cause, but hope the refund was a helpful resolution

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted] Sincerely, [redacted]

We are very sorry for any confusion! As explained on our website, GLOSSYBOX is a sampling and discovery platformEvery month, we curate a selection of high-end and trendy beauty products in travel sizesIf our subscribers are happy with the samples they receive, they can purchase the full size
product from the vendor via a purchase link on our brands page. We do not typically offer full size items, but they will be in our boxes on occasionOur guarantee is that the GLOSSYBOX received will contain items, which this customer's box did contain, including one full size itemAccording to our records, one of our customer care agents did respond to this customer and offered one replacement item, as a courtesyAgain, we do apologize for any misunderstanding, but hope this offer is helpful

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Hello,Sorry for any misunderstandingThe two boxes for April and May show as delivered to the address provided, according to ***In accordance with our policies, we do not refund for boxes that show as delivered unless the customer files a complaint via *** and provides us with the case numberThere needs to a complaint for each individual box in questionWe only received one case number, so we were only able to refund for one of the boxes.Please see attached for documentsWe hope this helps clarify!Sincerely yours,from GLOSSYBOXAttachment(s)***
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At this time, I have been contacted directly by GLOSSYBOX regarding complaint ID ***, however my complaint has NOT been resolved because:
They merely repeated what they said to me before Claiming I didn't cancel my membership vwhen I DID cancel it
In
order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by GLOSSYBOX regarding complaint ID ***, however my complaint has NOT been resolved because:
I spoke with the company, and they have respondedHowever I have not received proof of notification that they contact d me in regards to
the renewal of the subscriptionAnd I am not happy with the idea of automatic renewal without consent
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID ***.In order to receive the refund of my cancelled subscription from GLOSSYBOX I filed a complaint with ***Reiterating previously provided information, I had a three month subscription I
did not want, but I cancelled it too late to receive a full refundHowever, when I first contacted them, one of the only times I was able to get a response, they stated they would refund $dollars for the remaining the two monthsAfter two weeks and a warning to GLOSSYBOX that if there was no response I would take further action, I placed my complaint with the Revdex.com and ***After another days or so, *** received no response and even though I had only asked them to try and reclaimed the $dollars, the gave me a full refund of $60.Yes, I was able to get a refund, but this is such horrendous customer service as to warrant repercussions for their company.Thank you for processing my complaint.Sincerely,*** ***

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*** ** *** Hello ***, Sorry for any confusion! It seems the issue was due to a typo in the email address (see attached for the email communication)The email address was fixed after the last email message receivedPlease let us know if you have any further questions or concernsSincerely yours, from GLOSSYBOX Attachment(s) ***

Hi ***,All subscription plans are recurring, unless cancelled within the term deadlineWe advertise this policy on the Subscription page, the Terms and Conditions of the contract, as well as in the FAQ'sCustomers agree to our terms at checkout, which state that you allow us the authorization to
continue the recurring charge, unless cancelled within the term deadline.We require all cancellations be made by the *** of the expiry monthUnfortunately, it looks like you cancelled your subscription on 11/* - two weeks after the deadline, which is why it renewed for another month term.We will make an exception and cancel the subscriptionHowever, we can only provide a partial refund for the remaining boxes, as the November box has already been processed and cannot be cancelled at this pointYou will see the credit within 3-business days.Please let us know if you have any further questions