Salon Ruelle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHow ever glossybox tried to charge me for June alsoThey need to acknowledge that all I did was update my info and for some reason got subscriptionsI already cancelled my debit card(Should of done that in the first place) but this is just going nowhereAlso want them to delete my account, for some reason on the website it doesn't let you unsubscribe.
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding GLOSSYBOX has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID *** since filing the complaint My issue is not resolved.Sincerely,*** ***

At this time, I have been contacted directly by GLOSSYBOX regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They did not agree to refund the balance and refuse to consider how their email system's settings played a part in the automatic draft payment...

that was taken. I have attached the email correspondence that has taken place between the company and me.  I am also attaching the survey I completed for the company, so that you will have all correspondence that have taken place.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding GLOSSYBOX has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
The company actually gave me a free may box for my trouble..I am very happy with the way they handled the...

situation..Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted]Sincerely,[redacted]

Hello [redacted], We are sorry to hear of this negative experience. Our fine print typically states that the discount only applies to the initial order, so we are very sorry if this was not made more clear. We will process a partial refund for your second order to reflect the discount offered, as...

well as provide you with a new code that will fit your needs. We hope this helps! Sincerely,GLOSSYBOX

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted]Sincerely,[redacted]

At this time, I have been contacted directly by GLOSSYBOX regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 Glossybox will not answer my questions about the discrepancy in the value listed on their ads and the value of my box.  They will also...

keep saying that they never said everyone would get a Nuxe shimmer oil when their ad clearly states that the oil will be in every box.  They sent me an eyeshadow palette to try to make up for the issue, but all I want is what was promised in their ad.  If that wasn't bad enough, they have done it again in the August box.  Their website says every box will be worth over $70, but my August box is worth a grand total of $51.98.  I have written to them about the August problems, they first wrote back asking if anything was missing from my box, and when I explained everything that was listed on the card was in the box but that the value was not the value promised in their ad, they did not write back.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
RE: complaint ID [redacted].  I disputed the charge with [redacted] (the payment source used) and was issued a refund today.  This of course was a last resort and doesn't speak well of Glossybox.  I think they are scam artists.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by GLOSSYBOX regarding complaint ID [redacted]. As mentioned in my previous statement, I had corresponded with GLOSSYBOX via email during the summer (late August to early September) and at that time they refused to address my...

complaint. I have received no additional contact from the company.Sincerely,[redacted]

In accordance with our terms and conditions, we ship an estimated 14 business days after the date of payment. However, for the month of April, we experienced a backorder delay due to a stock replenishment issue. We sent a newsletter notification to all subscribers on 4/**/15 informing them of this...

delay. The customer's April Box shipped on 5/*/15 and delivered on 5/*/15.None of her orders were cancelled and we have no mails indicating that a cancellation took place or was requested. However, we will cancel the subscription and refund the May orders.Please see attachment to confirm all the information listed above.