Safeguard Business Systems

I took my vehicle which is a Suzuki Grand Vitara to Tanner TransmissionsThe check engine light was on and an ESP light would come onWhen the ESP light came on my car would take a long time to accelerateI was told by a few mechanics it was an issue with the transmission and would have to take it to a transmission specialist
I spoke with an employee named Nate who was the one working on my carHe said they would have to order and replace the TCM (transmission control module) and the shift solenoidHe said it would take about 6-days for the parts to come in and then to install them it would only take a few hoursHe asked me to pay in advance for the TCM which was $I paid that with my credit card on July Over a week went by and I had not heard from Nate or anyone else at Tanner Transmissions
I waited a few more days and called them simply to check on the status of my car and get an estimated time frame of when I could expect my car backI

I took a truck in to have the clutch looked at/replaced I was told the job would take 1-days max and given a written estimate After the agreed upon days I called to check in on the truck having not received any updates They didn't even start working on the truck for 3-days The total time it took to get my truck back was full days (I had explained several times to the manager that every day the truck was out of commission was costing me work.) The main reason I took the truck to Tanner Transmission was because they had promised a 1-day turn around time
When I picked up the truck a full days after the initially promised completion date, that afternoon the clutch they replaced was still having issues I took it back and they said that air just needed to bleed out of the line and to let it sit over the weekend, which I did On Monday the issue was still a major problem I took back in and was told they couldn't look at it until later that day I called late

I went here because They had free towingWhen they got my car they had it for four days and I hadn’t gotten a call or anything so I called and talked to the receptionist Jason which told me he had to take it apart to see what was wrong with it and would be an automatic $and would also be put toward my repair so I said okayTurned out I needed a new clutch and Jason told me I should get a performance clutch because of the kind of car I have so I asked how much it would be and he said 430$ for the clutch kit so I asked what brand it is and he said it’s made by Luk or epeny(that’s what it sounded like he said) so I agreedAfter five days going past I called and no answer and called again and no answerWhen Jason finally answered he said he left me a message but I know he did not cause I didn’t have a voicemailThey were trying to get me to rebuild my transmission even though it moved just fine so I said noWhen I left Jason said he would call me the next day with the clutch done(clutch job should be no more than a two day job) and did notI called them and no answerI let a couple days go by and then called again and he said they forgot to replace the rear main seal and had to take it apart again after putting it back mostly togetherAfter having my car done it was having a shifting problem and needed new cables which I was going to do myself but after going in a talking with them I had them do it insteadAfter it was all paid and done about a week goes by and my front passenger suspension starts making a clunk noise and was getting worse so after some deep thought and really not wanting to deal with Jason, I called a family friend that owns a big o tire and she said bring it inTurned out that tanner left a cradle bolt loose and it was about to fall out
I also had found out that they installed a oriellys clutch(the cheapest one) in my car and had charged me about twice the price than what you can get it from oreillysThe way I found out is they gave me my old clutch in the the box and when I confronted Jason he said no we don’t use those and that was a box that was just laying around so I asked him to give me the receipt for the place they received the clutch and the brand and he said he would email it to me which he never didI called oreillys and they do have an account with them and probably use oreillys because of their lifetime warrantySo in the end I paid 1700$ for a very cheap clutch that wasn’t put back together all the way and I never had gotten a call from them I only talked with them when I called or went inI was so fed up with Jason that I decided to let it go and just give a review and warn people of the way this company runs

I had a used transmission installed in MayI drove it off the lot and immediately noticed issues with itI had to bring it back a dozen more times to have a series of tests done and two additional transmissions swapped inWe're currently on #and it's having issues, so I'm in need of a fourthThe manager who was previously handling my service has since been fired, and the owner is attempting to go back on the guarantee I was promised when I bought the transmissionWhich was free parts and service if the transmission didn't workNow, they're trying to charge me for labor to replace itWhen I requested to pay the difference for a brand new one, they wanted to drop the warranty all together and charge me 100% for a new one (an additional $3K in addition to the $3K I've already paid)I've been to their shop for a total of times, and have spent lots of money in rides to and from the shop, and rental cars during the serviceSometimes, the shop ignores that my car is even there,