Safeguard Auto Direct

On May 3, 2018 I spoke with ***, a representative from Safeguard Auto, provided me with information regarding an extended warranty for my BMW 750 LI. After discussing he indicated that he would send a contract to me via mail and also provide all plan information via email so that my wife and I could discuss our options which would ONLY require a $50 refundable fee which at any point within 30 days I could cancel. The next day I noticed a $650 charge to my credit card of which I did not approve. When I called Safeguard Auto they were extremely rude, did not want to connect me to a Supervisor to escalate. To make matters worse the representative advised that they would not be able to credit/refund my card for 30 business days and there is nothing they could do to expedite. I'm am extremely upset

On 4/20/18 I was contacted by Safe Auto about getting extended new car warranty. The total price was $2878 with a down payment of $150 and was told I had 30 days to change my mind. I contacted them on 4/23/18 wanting to get a refund for my down payment and to cancel the plan. I was harassed by the company rep for over 30 minutes and finally agreed to cancel my plan. I was told the cancellation was pending and it could take up to 30 days to receive my down payment refund. I have seen many complaints that this has taken months to resolve for other people and I just want to do everything that I can to ensure that I get my refund.

I got warranty coverage with Safeguardauto last year and once I went to get a repair I was told that my car was modified so they canceled the policy back in july of 2017. I have been waiting for my refund for almost a year and every time I call they keep saying that I am on a priority list and that should get it in 2 weeks. I get the same line every time I call and I’ve been calling often. I ask for a manager and they refuse or tell me that he’s not in or will return my call which has not happened.

I purchased a contract from them on 11/24/2015 and paid made my final payment on 11/24/2017. My car was paid off and this was not financed with a dealer or bank. On 3/10/2018 I traded the vehicle in on a brand new vehicle. I called Them on 3/13/2018 I contacted Safe Guard to CANCEL my contract and get a refund. I was first told I needed to Transfer the contract and pay $50 to do so. I explained I bought a brand new vehicle and it has a bumper to bumper warranty and just wanted to cancel and get a refund. This conversation went in circles for over 30 minutes. At one point I was told my refund would be less than what it would cost to transfer the contract. At that point I gave the phone to my husband. He had the same conversation for about 15 mins. Finally they Told him we needed to submit a notarized letter stating why I wanted to cancel my contract, a notarized odometer reading from the dealership and the form in my original booklet completed and returned. Well I finally found my book, filled out the form which does NOT say anything about a notarized letter. I mailed everything Certified mail on 3/13/18. I got receipt that they received and signed for it on 3/19/18 at 10:55 am. I called them again on 3/27/18 to make sure it was given to the proper people to process. I was gain told I needed to transfer the contract to the new vehicle. I argued with them for about 15 minutes after he told me they would only confirm they received documents and would not tell me if they are processing a refund or not. I am beyond frustrated and don't know what to do next. I am certain they do not want to refund me because the contract was for 60 months/ 100,000 miles because I have only put on very few miles and not half the contract up so they owe me a good bit of money back since they paid no claims. Just looking for advice and to warn others of this company.

I wrote Safeguard auto in August to refund my money in a timely manner, They say my money should be here by November 21, 2017. This is now February 5, 2018 I have been calling Safeguard auto every since November. I also left several messages on the supervisor voicemail, I have not heard from him. I have been calling Safeguard auto for the last month everyday and I still get the same response it should be there in two weeks. So , I am trying to see what should be my next move so I can get my money back from Safeguard.

I purchased a policy for my wife (***) on our 2017 Toyota Camry. After the purchase, I realized that we already had a full policy on the car. When I called to attempt to cancel, they kept repeating a scripted sales pitch and would not refund my money. I allowed them to promise an $1100 discount in order to get back some of my money with the intent to cancel again after the initial credit. However, I never received that refund either.

I went to *** in Virginia Beach because I dented my left front and rear tires from a pot hole. The rims are also dented and the tires have bulges in them but I was told they wouldn't replace them because the tires still hold air. Safeguard wont uphold the warranty because they believe the damage is cosmetic. The auto service center says they cant fix my tires until my rims are replaced (which is the only way to fix the rims). My tires hold air, but there are bulges in them which is unsafe to drive. Also, I think their warranty is a fraud because my car has damages from a road hazard.

This company calls and harasses my husband constantly. We had kindly asked them to remove our number from their calling list multiple times. This morning, another sales representative with the company called. We told her we had asked them to stop calling. She lied and said that her company has never contacted us before. We have call history on his phone where they have called him multiple times over the last several days. She yelled at us over the phone and screamed, “We have never called you and I’m not gonna sit here and argue with you!” and then she hung up the phone. This is harassment and I want it to stop NOW!!!!

I was contacted by phone from Safeguard Auto Direct. They were offering a vehicle protection plan to extend coverage on my car. I usually do not do such a thing over the phone and without consulting my wife. I was urged to go ahead and sign up immediately. I was told I could cancel within 30 days. After talking it over with my wife we decided that that plan was just too expensive for our limited retirement budget. She pointed out several financial commitments we currently have that I had forgotten about. I called back immediately to cancel the order and was told that it could take up to 30 days before the $164 deposit could be refunded to my bank account. They can debit my bank account within 24 hours. That was easily done. BUT it takes 30 DAYS to refund that same amount!!!??? I called back 2 weeks later and they could not give me an update of where they are in processing my refund. Strange!! When I asked to speak to a supervisor, he is conveniently out to lunch so I got his voice mail. Big chance that I will get a quick response from him! What recourse do I have?

This busone's is awful. After getting the run around for two weeks to cancel my policy I finally was told it was "cancelled" and hung up on. The representative talked down to me, one cmoment saying "I guess you can take someone to get a sip of knowledge but you can't make them drink." At this point I told them to either cancel my policy or let me speak with their supervisor and they responded: "You can cancel your policy but can't cancel a broke down car." Then trash talked the dealership. Very displeased with this service. The worst I have ever gotten in my life from anywhere before. Definitely think twice before doing business with these bozos.

I am very dissatisfied with this company. I cancelled my warranty on May12,2017. I am still waiting on my refund. They have poor customer service, as well as no integrity. I just want my refund. Every time I call they want to resale me the warranty all over again. THEY WILL NEVER GET MY BUSINESS AGAIN!