Safeguard Auto Direct

I purchased an extended auto warranty from Safe Guard Auto on 12/13/16 for $3150.00 Contract *** was for 72 months or 100,000 miles. Expiration date 1/11/23.
On 7/19,19 I purchased a 2020 Kia Sportage with a great factory warranty .On approximately 7/21/19 I called Safe Guard to cancel my warranty and spoke to a gentleman who attempted to get me to transfer the warranty to my new vehicle to cover after the factory warranty expired.I informed him that I wasn't interested and just wanted to cancel,at which point he became quite rude with me.He said that I would have to send a request in writing with proof that I traded the car they had a warranty on.On 7/22/19 I sent the information certified mail,return receipt requested.It was received by them on 7/25.I called again approximately 2 weeks after they received my letter to check the status of my cancellation.I spoke to the same rude gentleman and he said that it takes 3-4 months to process a cancellation and he could't tellme the status of my cancellation.I feel that is not acceptable as I paid for the contract as I was supposed to and had no claims filed and still had over three years and approximately 70,000 miles left on the contract.
I have contacted Revdex.com because I feel I tried to get information from Safe Guard and was treated rudely and don't care to call there again.I am a 72 year old disabled,combat wounded veteran and don't deserve to be talked to the way I was.

I was contacted regarding an extended auto warranty by SafeGuard. My phone number is on the Do Not Call registry and I have no prior dealings with this company. They are based in MO, but used spoofed local numbers to contact me. I tried reaching out to the business directly to discuss these marketing practices but have not received a response from management or their representation.

Safe Guard Auto sold me an extended vehicle warranty; Omega Exclusionary. I don't know what I was thinking when I purchased this. For a variety of reasons, I came to the conclusion that it would be VERY unlikely I would use this warranty given that the make of the car is a Toyota. So, today I called customer service *** and spoke with ***. He refused to give me his last name. I explained to him that I wanted to cancel the warranty. He asked me why I wanted to do this. I simply explained to him that it was unlikely that I would ever use this coverage. I made mention that the coverage only goes up to 101,000 miles which underscored my point that it was very unlikely that I would have a major breakdown. From this point on, *** lectured me on how I was making a mistake. " You only have one payment left. Why would you do this. Why would you through all that money away....". The more I attempted to reinitiate my decision to cancel the warranty, the more *** started to chastise me for trying to cancel. I attempted to get a word in as he was lecturing me with his responding " listen, when I am talking, you will NOT interrupt me. You will not speak until I am done...." This conversation continued to go nowhere. I told him that if he continued, that I would file a complaint. " You can threaten all you want.....". So at the end of all this, he told me that I could only cancel by mail. He provided me that address. He told me that there was a 300$ cancellation fee. The contract states that I have to send them 75$. I pressed him on this issue regarding having to send them money. *** stated that the cancellation fee would be deducted from my "prorated refund". I have never been through anything like this in my entire life. It was humiliating. Two of my office mates were listening to the conversation and were in disbelief on what they were hearing. Worst experience in my life !

I've had Quad bypass surgery and i'm also now unemployed so I can not pay towards the contract ***.I called twice to cancel my contract and both times the customer reps did not want me to cancel but offered to lower the cost of the contract and stretch it out longer and kept pushing me to do so,on both call I've must have said please cancel my contract 12-14 times to no avail they just will not do it. I do not want the coverage ,all I want is to cancel the contract. I can not afford any extra bills even if it a small one. Im not working and have no money coming in. Contract Number is

We signed up for this extended warranty policy in January of 2018 but when it was time for repairs on our vehicle the business gave us trouble with redeeming our policy. We tried to cancel our services with the business and they tried to keep us from cancelling. We were adamant about canceling so they told us that in order to cancel we would need to send them a letter. We sent them the letter they requested 2 or 3 months ago requesting cancellation and a refund. everyone that we have spoken with since has been very rude.

Originally sent Safe Guard all necessary documents to cancel warranty plan and asked for refund on 8/2/17. Plan was purchased on 5/04/17 (was charged $3393.00). Per their instructions, the cancellation application was sent to ***.

Did not get response from them. A follow-up call was made on 1/8/18 regarding their failure to respond. Spoke with *** who claimed there was no information regarding the correspondence from 8/2/17. He said I should send copies of this information to Customer Service, Safe Guard Auto***. A letter and documentation of previous correspondence was sent 1/8/18 after call.

Received a call from Safe Guard Customer Service *** on 1/11/18. Representative indicated they did receive the original cancellation of policy request on 8/10/17and would process the request immediately.

On 5/10/19, my son, *** sent another letter/documentation on my behalf (I am 97 years old) demanding refund of monies. Letter was sent Priority Mail with delivery on 5/13/19. As of today I still have not received a response or refund from this company.

In the fall of 2015, I purchased and new vehicle with a warranty plan that I assumed was supported by the dealership. Unfortunately, the policy was outsourced to a third party (Safeguard Auto Direct). Requests for payments were prompt but the same can’t be said for my return following policy cancellation. I made timely payments from March 2016 until March 2017. I requested policy cancellation due to the fact that I traded the vehicle which the policy impacted. The vehicle was traded in February 2017 and I even paid up until March to ensure that my account was square and the refund process could go smoothly. This wasn’t the case. I sent in all the proper documentation on March 22, 2017 and made calls to follow up on the receipt of the proper documentation. After confirming the receipt of the documentation, my return went into “processing” where it’s been for over two years now. In the following months and even a year afterward I made calls only to be told that my payment was “on the way.” My total paid in was $2106.04. So today I decided to give it one last shot since I discovered some paperwork concerning this issue during my PCS process. I spoke with *** and he wasn’t very helpful at all and even gave me an attitude when I asked certain questions regarding my return. Just think about it. Two years following cancellation and no return. He told me that the accounting department had been released early. For some reason, their always either busy or not there. This is terrible customer service for someone seeking to build the reputation of their company.

I was told I would be getting a full refund (on October 22nd) that would take 60 business days. It has now been 6 months and I haven’t seen my money. I’ve called and called and they told me it’s not on their end that it’s on another companies end now. The other company, *** administration, was unaware of the cancellation when I called them. So not only did they not inform the other company they work with about my cancellation, they still refuse to give me my refund. They are on recording saying I’m entitled to a full refund of almost 3800 dollars. *** said I would need to write in a letter for cancellation, but that it would be prorated even though Safegaurd auto already promised me a full refund. I would just like my refund that I’ve been promised and have on recording.

The company is refusing to cancel my account for a warranty plan on a vehicle I no longer have. They continue to try and bill me for the policy even though the vehicle has vern destroyed and is no longer in my possession.

I purchased an extended Warranty through Safeguard Auto on 6/17/2017. I notified Safeguard Auto in writing on 11/1/2018 of my cancellation. On 11/6/2018, I spoke with a SafeGuard Auto Customer Support Representative, She stated that I should receive a refund check of $1,621.02, but it could take as many as 60 business days for me to receive it. On 2/14, 2019, having not received the check, I emailed the SafeGuard Auto rep I had dealt with in the past and spoke to on 11/6/2018 inquiring about the status, but I didn't receive a response. After about a week, I called SafeGuard Auto and talked to a person there and asked to speak with someone who could give me information about my account and check. They basically said that there was no one I could talk to but they were told there was a delay in processing checks because of the holidays, but I should get a check soon. I checked the internet and there was a person who called a day before I did, 11/5/2018 with the same issue, which is why I am reaching out to the Revdex.com.

On January 23, 2019 this company sold a policy to aMr *** a man with dementia who no longer drives or owns a registered vehicle. As his post-incompetency power of attorney I contacted the company to ask how I would register my POA to have the policy canceled. I was informed that the customer service person would need to speak to the Mr S.who purchased the policy. I then listened to this customer service person REFUSE to cancel the policy and become argumentative with Mr *** and resrt to hardsell tactics with this man who has dementia. The customer service person then refused to tell me how I might register my POA. I wax also told there was no supervisor I might talk to. I called the number for management listed on their website but could reach no one, not even voicemail.

I received a call from this company on February 26 at 1815 in regards to an extended warranty expiring. I was under the impression that this was through the dealership, but found later that this was a third party company. I was anxious to hear that my extended warranty on my car was about to expire after only having my car for two weeks. Keep in mind, I am an E-2 in the Navy and do not have the money to be affording these extra services. I explained this to the receptionist, and she kept bringing the payments lower. They were incredibly pushy with getting this warranty. I was not happy with the haggled price, but I was transferred over to the payment clerk. I gave him information on my debit card and put a down payment of $196. After giving the clerk my information, I began to feel uncertain about this business, because he sped through all the services I am offered and tried to hang up on me quickly. I received no email confirmation, policy numbers, receipts, or the services I was offered with this warranty upon making the payment. This added to my skepticism, so I tried to call them back after realizing this was a mistake and that I did not need these services, they would not pick up the phone again. I tried calling the next day at 1100 and was put on hold for 20 minutes. After my call went through, the lady I was on the hold with kept asking me multiple questions on why I wanted to cancel my service. I explained that I did not want to dispute anything, I just simply wanted to cancel my warranty. She told me I could not dispute without a reason, so I gave her plenty. She put me back on hold, and would not get back to me. I called again, had someone new, and it was the same outcome. I feel as though they recognize my number now and refuse to pick it up, because every time I call them, I get zero responses. I had called them 10 times on February 27 to no avail. After waiting for the payment to be posted and getting zero answers for the confirmation email and such, I disputed the payment through my bank and they refunded me the down payment. I have changed my debit card to keep from recurring payments. I just received an email this morning claiming that my credit score has been altered and had 70 points lowered on the FICO score.

My name is *** and Safeguard portection warrenty will not let me out of my protection policy. I contacted them serveral times and the constumer service rep. Would let me out of my policy he just keep saying what I agreed to. I explained to he that I didn't have the money anymore but he not cancel it.

Absolutely horrid. Attempted to cancel my plan in November 2018, and just had to report my debit card as stolen and the charges as fraud. Won the case with my bank. Even now I'm still spammed with phone calls about my and it being my "last chance " Up to 3x a day... Even though I've repeatedly told employees I totalled my car.

I purchased a warranty on 11/21/2015 but have since traded my car in on 9/28/18 and I am due a refund. I was asked to sent them a notarized statement of the odometer reading, and proof of sale for the trade and a statement of why I wanted to cancel. I mailed it certified and they received it 10/10/18. I was told I should get my refund within 60 business days by 1/17/19. When I did not receive it I called the business and was unable to get through. I contacted the parent company *** and was told that my claim was still open. They told me my policy was still active and I had not heard anything since sending the information through the mail. The lady at *** emailed me a form to fill out. I filled it out and returned it to her via email on 1/17/19 and she cancelled my policy the same day. She also contacted Safeguard Auto and informed them that she'd cancelled my policy. I called Safeguard Auto yesterday to see if they needed any additional information from me and the guy that answered was really rude to me. I asked for a supervisor and he told me he did not have a supervisor. I was basically told that I'll get my refund when I get it.

I cancelled the insurance offered and asked for a refund. The policy’s was cancelled on Nov 5th and they have yet to issue the refund nearly 60 days later.

For the past 10 days I’ve been trying to cancel the extended warranty I have with them. I genuinely feel like I was finessed with whatever transaction I made with this company. I’ve been with them for 2 hours on 1/9/19 on the phone. All I want to do is CANCEL but they REFUSED to let me. It’s ridiculous they treated me with the utmost disrespect on the phone. They called me on 12/28/18 saying my extended warranty is approaching expiration with 36,000 miles. I’m my head I knew I had a extended warranty with the dealership for 6-7 years and 125,000 miles. I told STEVEN “I have a warranty already.” He kept talking and talking, to summeraize it he convinced me to hand over my debit card information by saying “whatever warranty you have you can switch with us and the cost off the warranty that I had with my dealership can be canceled with a refund and it can me sent in a check to either keep in my pocket or use to pay for our warranty.” I called my dealership if I wanted to cancel they wouldn’t give me all the money back for excample if the warranty cost 3,000 they would only give me 1,700 because I’ve had the car for a certain amount of time. I called them back I talked to *** I told them a MILLION TIMES I wanted to cancel. They refused! I told them I have no money to pay for extended warranty with them. Having said that they already charged me $190. They needed a reason to cancel after I gave them plenty of reasons they started talking and talking and explaining what the warrant covers “would you rather have to pay out of pocket for a broken transmission or pay a $100 deductible?” I honestly just want to cancel. The conversation ended when I told him I haven’t been sent the documents or pamphlet. *** told me “I sent it again, look over the brochure and think about it if you want to cancel.” Even if I had the pamphlet in front of my face I would still want to cancel. I hung up because I needed to go to work. I called on 1/10/18 and I’m blocked.

I am a retired, elderly, disabled Veteran who was taken advantage of by Safe Guard Auto. I purchased a truck in 2015 from my local dealership and purchased an extended service contract at the time of purchase.
I was called by Safe Guard Auto on 11/26/18 and told I didn't have any warranty left on the truck. They pressured me in to buying a policy I did not need. I have tried to call back numerous times, to be put on hold for 30-50 minutes,to get hung up on, and rudely talked to. The owner *** would be mortified of the lack of respect I have been given.

I have consistently contacted Safeguard Auto for the past three months to have my policy cancelled and I was still charged after I was told my policy would be cancelled. I was also told by an agent that I should just "not pay the bill." rather than them cancelling my policy as I was told before.
At this point, I'm tired of the harassing calls and emails and being forwarded to a customer service department that does not exist.
I want my money back for calling to have my service cancelled within the 30 days I activated my extended warranty and then calling to have it cancelled many other times and still being charged. This is fraudulent activity and I cannot afford these issues.

I trade in my car for a new one and I wanted to cancel the account because I no longer need it and it was useless. The customer would not let me cancel my account at all and I was on the phone with them for about an hour and I never seen poor customer service. This guy was so rude and he couldn't give me a reason why I couldn't cancel my account. This company is a scam and I don't want to deal with unprofessional people. I cancel my debit card and I hope know one go through this company it is sad what people could do