Safeguard Auto Direct

When trying to contact them that I wanted my policy cancelled they refused to do so unless I gave them a reason why. When I gave them a reason, that I had an alternate policy, they argued that it doesn't cover everything that they cover and insisted I give a better reason as to why I wanted the policy cancelled. Ultimately he refused to cancel this policy because I was not being "cooperative" which is a breach of their contract which state that I may cancel my policy at any time.

I was scammed I thought this was a warranty for *** when I attempted to cancel this warranty after finding out it wasn't *** I called *** and rep refused to let me cancel. I put my daughter on the phone to assist as my English is limited rep refused to speak to my daughter told me have a nice day and hung up. My daughter called back to advocated and they took over 40 min and hung up on my daughter after she called them scammers. These people charged $250 initially and would charge $170 monthly there after.

I bought a policy on March 25, 2020. On April, 3 I called back to cancel my policy and get my refund since it was within the 30 days. The service rep was unpleasant to say the least, but at the end he told me my policy was cancelled and I asked would I get my $250 back to which he responded yes. I waited a few weeks to give them time to refund my money. On May 1, 2020 I emailed the sales rep to ask them what the delay was with the refund and if they weren’t the right person to contact to point me in the right direction. No response. On May 6, I again email the sales rep asking for help obtaining my refund and once again no response. It is now May 19, over a month and a half since I cancelled the policy. The policy says within the first 30 days I can cancel by telephone or writing ( I did it by phone which they have a recording of). The 30 days is key their policy says “if you cancel this contract within the first 30 days from the purchase date of this contract you shall be entitled to a full refund of all monies collected on your account.” Also it says “You May cancel this contract within the first (30) days by contacting the seller at the telephone number listed on the Application page, or in writing. After Thirty days, you must send any requests to cancel this contract to us in writing.” So since I cancelled on the phone within 30 days I did not also send a written request.

I was bullied into this Vehicle Warrant. I sold my car 10/2019. Continue to call into *** to see where my refund is. Was told 3-4 months at the least by the rudest, unprofessional customer service rep named ***. It has been almost 6 months and after calling daily just to sit on hold for over 30 minutes I chose to stay on the line and ask for a manager. This was another issue. *** told me he was the manager and that he couldn't do anything else for me since I am no longer a customer. I literally begged him to give me a name of someone that could assist. He did not. I told him I was reporting him he didn't care and said I was threatening him. I am currently in need of my $781 refund at these trying times. Please help. My policy number is ***. I can see *** treats all of his clients the same and wonder why this is ok.

I would give NO Stars if I could but ya have to give one. It's evident by the common complaints both here and mistakenly on the CarGuard Admin reviews, that Kyle is a deceitful, disrespectful customer service rep. There is a common mistreatment of people who call within any amount of time for cancelling, in which he bombards you as to why you want to cancel, speaks over you and then tells you to "Listen", when you finally raise your voice. He wont let you speak to the Representative who sold you the policy (for cancellation). In my case, the sales rep was very nice, Nicole, she gave me a trans ID # as well as en ext # (at my request) so once I had a chance to read over the policy, I could contact her directly within the week and she would cancel it before any debit even occurred on my account. This was 03/17/2020. I read through the full policy she emailed me and decided against it so I called back on It was very difficult based on the information they give you in the application page of the contract as they are in there simply as seller: Automotive Protection. It doesn't match who they really are "SafeGuard Auto Direct" and some complaints acknowledge frequent name changes? Whatever the case, I want my deposit back. I agreed to get the information/policy on 3.17.2020 for a one time payment of $115. with promise I could cancel with no problems and it wouldn't even be taken out of my account within the week. I called 3 days later, 3/20/20 to try and cancel and then again on 3/27/20 (still within 30 days) as I noticed my pending payment they were going to take and was told I had to now put it in writing, get it notarized and send it to the them. I did explain that I had back surgery recently so jumping through these hoops was ridiculous and unnecessary and have record of Kyle telling me how sorry he is that I had back surgery recently but it's a binding contract.

I purchased a extended warranty in 2018 for my 2017 Highlander, I traded in this vehicle in 2019 for a new vehicle that came with a 100,000 mile warranty. I have been trying to cancel and get a refund from this company ever since to no avail. This company keeps giving me a run around and are very rude and threatening.

Bunch of rude Indians talk to customers any kind of way! By no means, I'm not racist or prejudiced! But I get this behavior often when talking to foreigners that US corporations outsource. Maybe this business is out sourced which majority of US corporations do these days. No business ethics whatsoever. I called to inquire about a policy that's currently active through a dealer (Vroom) but has yet to be transferred over to my name. I know this because, the dealer where I was getting the car serviced called to make a claim and Safe Guard said that my name was not the name listed on the policy. So the next day I called. The representative asked me for the last 8 of the VIN number, then he says yes it is in your name. I said well... "Can you tell me who's name because I never gave you my name and you never asked.., therefore how do you know that it is I you are referencing?". Guy gets smart with me and says, I already given you that information when I told you it was active in your name. I really don't understand how some of these businesses stay in business. The way they talk and treat customers is pathetic!

Talked me into a warranty that ended up like a scam. Sent credit car for first payment. Then went out to Ford Dealership and the lady out there said I think it is a scam. So I called them back immediately and told them to cancel. They refused. I spoke to *** and she has been having bills sent to me. I spoke to *** on numerous occasions and told her to cancel was keeping our Ford warranty. She refuses to cancel. The telephone

This company is a joke. Called today to cancel my policy within the 30 day notice and was talked to awful. When asked to speak to a supervisor I was told that they were the supervisor and they would not let me speak to anyone else. After arguing for 30 mins the “supervisor” stated “your policy is canceled goodbye“ was told I wouldn’t have confirmation that the policy was canceled. They are very rude and I will be advising anyone thinking about getting the warranty to stay away from these people.

I keep receiving mail after I've stated no interest.

I have been receiving mail for over 7 years and phone calls (even though they state they do not make phone calls) for the same amount of time. I keep telling them not to contact me, however this is endless.

They denied me the opportunity to cancel our policy
Called several times and was talked to very unprofessional and hung up on multiple times.
They offered to allow us to cancel our policy on September 23,2019 thru all the attempts to get thru to them and they promised/guarantee my refund within 3-4 months. Today is January 25 2020 . They keep telling me its still pending. There's never a supervisor available when I ask to speak to one. My refund amount that is owed to me is $419.00

Cancel my service in August was trying to cancel it before then but the agents was very nasty and rude and always giving me a hard time, they have my cancellation logged in at September still have not received my refund been calling about my refund was told they can't tell me when the refund will be released is still pending, at one point the agent told me the amount of my refund I asked him why was It at that amount he told me he didn't know, he can't explain that bur that will be my refund amount, but I have yet to receive my refund,and according to them there's no set time to release the refund check saying they can take as long as they want!!!! I already had a case open but found out that might not be the right 1 I'm sorry about that, and I did hear that Safeguard Auto change their name!!! Safeguard and *** was partner together
Case ID:

I had a warranty with this company I sail the car in December of 2017 I terminated the warranty on 1/30/18. I have called several times and I am told that my refund is pending. When I spoke to a lady in December I was told it had not even been submitted but she was getting it started and I should have it in 10 days if I didn’t call back and when I did I was told it was still pending. Now it’s 1/13 so in two weeks I will have waited a year and they can’t give me a time frame

They send urgent correspondence regarding warranty services for a recently purchased vehicle. The site the provide is not secure, and simply does not exist ***. I mistakenly got the policy and within a few days discovered the discrepancies and urgently wished to cancel the policy. I contacted their provided toll free number and was transferred to customer service. I informed the only customer service representative with the organization that I would like to cancel my auto warranty policy immediately. He asked why and I informed him that I am not comfortable with this company and will do what is required to end the contract. Despite being informed there is a 30 day grace period, he still refused to cancel upcoming obligations and payments. I asked for their website information and he provided ***. Their information appeared more legitimate and I contacted their customer service as well. They informed my I did not have a policy with them and forwarded me to another number ***, that failed to answer after 3 attempts to contact. I am still waiting for policy number to dispute but no one can provide it to date.

Cancelled an extended warranty in May of 2018. Called several times and told the refund is due and is being held up by accounting. Ki usually answers first and is surprised that we have not been refunded yet and say she'll contact accounting. The next day I follow up and Kyle answers. He says we are still waiting to hear from accounting. When asked about speaking to a supervisor...there is none. This has been happening multiple times over the past year and a half!

My mother *** suffers from Alzheimer's. I am the court appointed guardian to her. This company sold her a warranty she did not need and continues to argue that they can do what they want and will not cancel the contract. She has received no money or services from them. I informed them to stop calling my Mother and that they can send any other questions in writing in the mail. They will not stop.

My mother is suffering from Alzheimer's and these scam artists sold her a warranty on a car that currently has a mfg warranty. They are predatory and calling her to pay for it. I have called them repeatedly and told them to stop, the contract is null and void due to her mental condition (I have guardianship) and any future correspondence needs to be in writing.

They continued to talk over me and tell me how they have authority over this and I can do nothing. I have blocked their access to my Mom's bank account.

I have had Safeguard since June 2017. On August 2nd I took the car in for a timing chain issue. The dealership continually tried to reach them to get authorization for the repair. They kept putting the dealership off so after about 3 weeks of that nonsense I called Safeguard myself. When I finally reached someone I got a guy that refused to let me speak with a supervisor, then he said that he WAS the supervisor for that department. He also said he was going to block my phone number so that I would not be able to call again. Then he hung up on me.
This is truly an unprofessional bunch.

I have been waiting almost six months for a refund. I have called many times and they keep on telling me it is pending. I canceled my contract in three days and was told I would get a full refund if I canceled within 30 days. The date of the contract was February 21,2019. I canceled on February 23,2019. The contract number is ***. At first I was told I would get my refund in 3 to 4 weeks. When I called again I was told 4 to 5 months. They keep telling me that my refund is still pending. The amount of the refund is $395.00. I am still waiting for my credit card to be refunded. Thank You

This is a extended contract for my vehicle. I recently took car in for repair on Aug 8th for back up camera not working. I explained, it works part time.

After a long process, I finally call dealership in August 13th. They explained not covered under warranty. I have to pay $42 a day for rental.( $42 for six days) So I picked up car on Aug 13th, I got in my drive way and camera stopping working. I took video sent to *** with claims. He told me he would have CC claims director look at video. After calling every day, TODAY Aug 28th they denied repair. *** explained because camera is intermittently working, safe guard auto can't repair till completely broken.
I'm know worried for my safety and others. And why did it take 15 days to deny.

My policy number is *** I paid $3094 for warranty with no help.