Rvinyl.com

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The replacement they sent me was the wrong item YET again! Also I have come to understand that the business is trying to dodge my calls. After receiving the wrong replacement, I emailed the company pictures prooving that the alternative I received were in fact wrong. After failing to get a response back, I tried calling them but every call I made regardless of which business hour, went into voicemail. After multiple calls, I tried calling them from a different number and voila!! My call got picked up! I went ahead and shared my new complaint with the same person that I always had been talking to -[redacted]. Given the customer support, the satisfaction I DO NOT have with the company and the product, I requested for a refund since I no longer wish to engage in any transaction with a company that so blatantly cheats consumers. The support refused to issue me a refund, my request to perhaps get to talk to a manager or supervisor was refused as well. She said that a replacement would be sent and hung up the call. Following the call, any calls I place using either of my two nbers gets sent only to voicemail, which clearly tells me that the company is trying to give me the runaround, and escape its accountability. I no longer wish to deal with this company after such a behavior, I want a full refund and close this case and never have to deal with this company.
Thank You for all your support in this matter.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me .  Once they send the below part numbers for dash kit  [redacted]  I will consider this issue resolved.
Please send part numbers: #26, #28, and #45 as none of the kits sent included these fundamental pieces.
Sincerely,
[redacted]

We would be happy to send a free replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 Just give me the refund
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As we have explained to the customer on numerous occasions, custom designed items cannot be refunded. We have sent replacements, redesigned a piece and are now offering store credit. Under the circumstances there is nothing else we can do.

Upon receipt of the returned item(s) we will issue a refund. We suggest the complaintant use a service such as [redacted] or [redacted] instead of the [redacted] to ensure delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

 I sent them word that since no one signed for the package it was sitting at their local post office waiting for someone to go pick it up  I even called the post office to verify and talked to the local person  He said this company is lazy and is always having issues with them not picking up packages  it's not hard people  Take off the rob, put some clothes on and walk to the office and pick it up  Its been over 2 months
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me...

.  Once they send the below part numbers for dash kit  [redacted]  I will consider this issue resolved. Please send part numbers: #26, #28, and #45 as none of the kits sent included these fundamental pieces.
Sincerely,
[redacted]

Ordered for my new cadillac CTS Coupe headlight covers and tailight covers. There vinyl quality is very good. But they shipped the wrong items, then try to offer only %30 of what I paid for an online credit. Total BS! Make sure you purchase with paypal. As paypal was able to get me 100% money back! To top it all off they lied about receiving there merchandise back, they stated that I did not return all the items purchased. I tried to call them several times. And you only get a computerized answering service. BEWARE This company is ripping people off. Horrible customer service. BAD Business!

Review: Ordered dash kit from Rvinyl.com and ordered extra products and warranty that they sell to 'assist' in the installation process. Watched their installation video on their website. Said to take your time and a typical installation for entire kit would be 2 hours or so. I spent 30 minutes alone on the first two pieces. Started with two of the larger pieces that cover the passenger side dash since thought it would be easier. No matter how many times I would shift the piece, it was simply not an exact fit. Material is very cheap quality, in my opinion, and starts to crease after so many times of trying to get just the right fit. Already ordered to replacement pieces and same result.Desired Settlement: Contacting their website email only gives a generic response that says 'sorry for the inconvenience and please send a photo'. I know this because I have gotten that same message twice. I did post a message to them thru their [redacted] page and received this response: "Have you considered that the issue may be the installer?" Very professional company!!!!

Business

Response:

Dear [redacted]:

In regard to complaint ID# [redacted], the customer purchased a dash kit but does not seem to be able to install it correctly. We warranty the product not the installer's ability.

Best wishes,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Apparently [redacted] is not able to understand my complaint or did not even bother to read it.

My complaint, as well as a previous email to them, any piece clearly stated that any piece

I attempted was not an exact fit, regardless

of how it was placed time and time again. This has nothing to do with skills or lack thereof.

It is this constant arrogant tone that explains why their company is not Revdex.com accredited and has

an F rating. I expect perfection and this company does not want to admit fault.

I can glady return the unused kit, complete minus 6 pieces, in order to get refund for parts.

I understand their prep kit supplies does not apply.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

In regard to complaint ID# [redacted], the customer purchased a dash kit but does not seem to be

able to install it correctly. We warranty the product not the installer's ability.

Best wishes,

Review: I ordered vinyl and it wasn't correctly made where it fits on my car. I called and asked for a replacement because I thought it was a honest mistake. When I called I was told I now do not qualify for the 20$ rebate that is offered because I now am getting a 'replacement'. They told me to send a picture of my product or rate them with 5 star customer service in order to get new vinyl. This is the second time I've ordered from this company and this was the SECOND time I had to call for a replacement. I was not aware of the 20$ rebate the first time I ordered. They are SCAMMING people. I'm getting penalized for their DISHONEST mistake! I ordered from this company because the 20$ attracted me. I see an on going trend they are purposely sending the wrong vinyl so they are making the 20$ and having a false advertisement. Not to mention I was hung up on multiple of times.Desired Settlement: I would like a new vinyl that is guaranteed to fit my car and my $20 rebate I was offered.

Business

Response:

Dear [redacted]:

In regard to complaint ID# [redacted], the customer has failed to read and understand the eligibility conditions. In short, the customer's submissions were not eligible for both free replacements and the rebate. As is stated in our policy here: [redacted], "which have been

refunded, reshipped or exchanged are not eligible for the promotion."

We are unable to further assist this customer. Please do not send us further correspondence on this case as your company continues to rate us with an F despite our cooperation for the last two years.

Best Wishes

Review: I purchased a pre cut window tint kit for my vehicle and the first order shipped to me I opened it up and noticed the rear window and the side rear windows were cut wrong size and shape, I phoned Rvinyl and spoke with [redacted] she said she would mail out another set, I received the new order and upon examination it was cut wrong too. I phoned Rvinyl again and stated the problem and they acted like it was my fault and really didn't care. I finally got them to email me a Return request to send it back I filled it out sent it back and requested a full refund since they produced the window tint kit incorrectly. I get an emailed response from [redacted] saying that they denied my return.Desired Settlement: I need a Full refund immediately. I also would like a sincere apology.

Business

Response:

Dear [redacted]:

In regard to complaint ID# [redacted], we have already sent the customer a free replacement kit. A full refund is not due the customer because we have both shipped him a free replacement and he has never returned the item to us.

Business

Response:

Dear Mediator:

In regard to complaint ID# [redacted], we can issue a credit for the item so the buyer may receive replacements. We are unable to issue a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I really don't understand why Rvinyl won't just refund my money. I think that they are being unreasonable and unfair. I would like my credit with them available immediately to use right away. As I plan on never doing business with them again.

Sincerely,

Review: I purchased tail light tints from RVinyl. The tints were nothing like the description online. The day I received the tints I peeled them off the plastic and applied them to my tail light. I did not like the look of the tints nor did the tints fit my taillight. I immediately took them off packaged them up and shipped them out. When RVinyl got in contact with me they told me my refund was denied. I found this unacceptable and called to ask for my money back and they were no help what so ever on the phone, lying to me and mocking me. I asked to speak to a manager and they told me they did not have a manager. I am very dissatisfied and feel cheated out of my money. I told RVinyl that I would never use the store credit they issued me because I would not spend money on a product that I do not like. RVinyl is very unprofessional and I am starting to question if they even know how to properly run a business.Desired Settlement: I would like a full refund of my money so that I may purchase tints that actually fit and look nice.

Business

Response:

I n regard to complaint ID# [redacted], the customer has failed to read and understand the return

policy. When items are returned opened and not in resale condition credit is issued. We are unable to further assist this customer.

Review: I ordered a headlight film product a couple of months back and was satisfied with the purchase and product. I ordered the same product from the website a few weeks ago only to discover that they had changed the product. The prior film was thicker and easier to install. There was no notice on the website that the product had changed, the item number and description was exactly the same. The new product was also defective and a night mare to install so I wrote and sent pictures to the company.

I was first told in an email chain that I’d receive a refund then later told to return the product first for a refund. When they finally received it they only offered a store credit that expires in 90day.

I tried to include the full email chain but your form errors out. I can fwd this if needed.

From: Rvinyl.com

Date: 4/**/2014 7:57 PM

To: [redacted];

Subject:RE: Rvinyl.com Customer Contact Request

Hello,

We apologize for the confusion. Kindly return the item back to us for a full refund to your payment source.

Your total satisfaction with every transaction is our goal.. If you are dissatisfied in any way please contact us and we will make it right.

Thank you,

Rvinyl Performance Films

Phone: ###-###-####Desired Settlement: Full refund to payment source as promised

Business

Response:

Hello,

We apologize for the confusion. Kindly return the item back to us for a full refund to your payment source.

Your total satisfaction with every transaction is our goal.. If you are dissatisfied in any way please contact us and we will make it right.

Thank you,

Rvinyl Performance Films

Phone: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

We have attempted to send the complainant a [redacted] payment as too much time has passed for us to refund. We have sent another payment via [redacted] today in the amount of $36.97 to [redacted] transaction ID is as follows: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased film to tint the tail lights on my Jeep. When I received the product, I called them and told them it was too small. They said it stretches when you put it on, go ahead and try. I spent over an hour, and it didn't fit. Called back and got a RMA and returned the product. They now won't issue a refund. They say their agent should have told me to take a pic of it not fitting, and since they now have the product that is not an option and they refuse to refund it. They said they'll discuss the matter with their employee, but they can't help me.Desired Settlement: I followed what they told me to do to a T. I want a refund.

Business

Response:

Dear Mediator:

In regard to complaint ID# [redacted], we can issue a credit for the item so the buyer may receive replacements .

Consumer

Response:

At this time, I have not been contacted by Rvinyl.com regarding complaint ID [redacted]. They have been dragging their feet on this matter for five months. There is absolutely no reason why I haven't been refunded this money.

Sincerely,

Business

Response:

Dear Mediator:

I n regard to complaint ID# [redacted], we can issue a credit for the item so the buyer may receive

replacements. Please review our return policy at the following link:

It states the following:

”If you are returning a used product which cannot be resold you may receive a store credit only redeemable exclusively at www.Rvinyl.com."

Review: I custom ordered a dash kit for my vehicle from this company. Below is my initial email to the company in which I clearly specified what I needed. The email is followed by a request from the company for additional information about my vehicle, which I subsequently provided:

Hello, I've sent some photos; hope they help. What I'm wanting is basically

all the wood grain covered. The two door handles, underneath the radio, gear

shift [redacted] area around the gear shift, and the area to the right of it (it

opens to show two cup holders) All of these wood grain areas are factory

installed. If you have questions please email me. The car is a 2006 Cadillac

XLR-V, silver exterior paint, black interior with silver carbon fiber. The

carbon fiber is factory installed as well. I know it's not a lot of material,

but it will make a big difference I'm hoping. If you feel I should be given a

discount for so little material being used I won't be upset. Thanks.

-Rvinyl.com wrote:

Hello, Thank you for your purchase from Rvinyl Performance Films. Due to the custom

nature of this product we want to be sure that you entered the details of your

order correctly. Kindly send an email to [redacted] setting us know the

exact yer, make, model and sub-model of your vehicle.

Below is rvinyl.com's response in which they clearly stated they were reviewing my instructions to determine if they would be able to comply with my order:

Your custom designed product has been received. We will review your order to see if the design is feasible. Once approved, you will receive a second email, your product will be ready for shipment within 7-14 business days. Once the design is complete you will receive a shipment notification within 1 business day. We are reviewing your custom order.

Once approved you will be contacted, if the design can not be fulfilled we will contact you.

The design process will be completed usually within 7-14 business days.

Once the design is complete, you will receive a shipment notification within 1 business day.

After several phone calls back and forth between rvinyl.com and me, the company acknowledged they understood my instructions and would be able to fulfill my order as I requested. When I received my order, however, it was the exact opposite of what had been agreed upon. The dash kit I received covers everything but the wood grain items I wanted to have covered. They sent me a dash kit for what is already factory covered and which is not custom made to my specifications as initially agreed upon.

I called customer service, explained my dilemma, and they asked me to return the item for a refund. They assured me they would provide me with a full refund, and I specifically asked that I not be deducted for any re-stocking fees, etc. since this was not my error. Customer service assured me they understood and would comply. I tracked my return, and when I was able to confirm they had received the returned item, I called back to inquire about my refund. Customer service then told me they would be providing me with a store credit, which I told them was unacceptable.

I've since repeated my calls to the company's customer service numerous, numerous times, and I have even escalated the call to speak to a [redacted] and the [redacted] of the company. After four or five calls, I've never been able to speak with a [redacted] much less the [redacted], until today when I spoke with [redacted], a [redacted]. According to the company they have a no refund policy for custom orders, however, before that order was even placed, rvinyl.com reviewed my instructions for my custom order to see if they could do as I requested. They were the ones who determined they could deliver the product as I had asked for, and this is absolutely the ONLY reason why I went ahead and placed the order. Their email response to me led me to believe they would be able to custom make the product that I was asking for.Desired Settlement: I am asking for a refund, however, rvinyl.com insists they will only be able to give me a store credit. This is equivalent to holding a customer hostage to require them to use this undesirable, misleading company. I refuse to purchase anything more from a company that has made false claims to me and has not delivered as agreed upon. Nobody in their right mind would return to such a company after the type of treatment/service given to me by rvinyl.com. They should be held accountable for their mistake, which they fail to accept. This is clearly not a customer error and is not due to a dissatisfaction with the custom order product. This is simply because they did not provide me with what I asked for which they assured me they were capable of doing.

Business

Response:

The kit is as described and was custom designed for [redacted]. It is our policy not to issue refunds on custom made products and is an industry standard for custom products. We have, however, issued a full store credit in the amount of the purchase price.

Review: I placed an order on 7/**/2014 for a vinyl tint set for the fog lights on vehicle. As I am active duty military, I wasn't able to pick up the package until August **, 2014. When I opened the package, I noticed that not only had I been sent the wrong product, but the product was unusable due to the extremely poor quality of their packaging. After several failed attempts to contact rvinyl.com by phone, I emailed their sales department on the morning of August **, notifying them of my issue, and was put in touch with a [redacted]. I was told by her that my case had, "been forwarded to a [redacted] for revision", and that they would get back to me within one business day. On August **, after hearing nothing from [redacted] or anyone else, I sent a follow-up email asking for an update on the status of my exchange. I can only assume that my email was ignored because as of yet, I still have not received a response. This morning (August **, 2014), I sent another email asking for an update, and also informing rvinyl.com of my intention to submit a formal complaint with the Revdex.com.Desired Settlement: I would like an exchange for the correct item that I ordered, and to have it packaged properly so I don't receive a damaged product like the original item.

Business

Response:

We would be happy to send a free replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Bought a Vinyl Dash Kit for a 2008 Honda Accord LX, only to receive an item that I believe to be for a different model vehicle (Accord EX) mid application. I contacted the customer support using the website and started receiving correspondence from a [redacted]. After providing all required information and specifics, I was finally told that the product that was sent to me was infact for the make/model of my vehicle. I rebutted with clear picture proof as to where the issues lie, even highlighting specific issue point. I kept demanding to talk to a higher up person but was never forwarded to one and ultimately received no repliesDesired Settlement: Either a correct item replacement for my exact make/model or a refund.

Business

Response:

WE HAVE NOW SHIPPED AN ALTERNATE CONFIGURATION TO THE CUSTOMER BUT THEY CLAIM IT STILL DOES NOT WORK. We are willing to send a wrap kit as a last resort.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The replacement they sent me was the wrong item YET again! Also I have come to understand that the business is trying to dodge my calls. After receiving the wrong replacement, I emailed the company pictures prooving that the alternative I received were in fact wrong. After failing to get a response back, I tried calling them but every call I made regardless of which business hour, went into voicemail. After multiple calls, I tried calling them from a different number and voila!! My call got picked up! I went ahead and shared my new complaint with the same person that I always had been talking to -[redacted]. Given the customer support, the satisfaction I DO NOT have with the company and the product, I requested for a refund since I no longer wish to engage in any transaction with a company that so blatantly cheats consumers. The support refused to issue me a refund, my request to perhaps get to talk to a manager or supervisor was refused as well. She said that a replacement would be sent and hung up the call. Following the call, any calls I place using either of my two nbers gets sent only to voicemail, which clearly tells me that the company is trying to give me the runaround, and escape its accountability. I no longer wish to deal with this company after such a behavior, I want a full refund and close this case and never have to deal with this company.

Thank You for all your support in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As we have explained to the customer on numerous occasions, custom designed items cannot be refunded. We have sent replacements, redesigned a piece and are now offering store credit. Under the circumstances there is nothing else we can do.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I cannot believe how blatantly the company is dismissing their failure in providing a customer with a promised product. They claim that they have provided replacements, and as I have time and gain explained, they sent me a replacement ONCE and that very replacement itself was a completely wrong item for the issue at hand hence it was not really a replacement. My issue is with the decal that goes over my vehicle's OEM stereo unit (the original they sent me is for what I know now for a EX model whereas mine is a LX), the replacement they sent me was decals that go over the center cupholder cover and the cover for the casing below the stereo NOT for the stereo itself!

They claim that they have"redesigned a custom piece" -when was that? what did you "redesign" did that have anything to do with resolving MY issue? If so, I am not aware of that please do explain!

What does the business have to say about their practice of blacklisting customer's phone numbers and sending them to voice mail directly so they did not have to talk to me directly? this practice and then failure to communicate with the business directly is what prompted me to open this case here at Revdex.com to start with.

And yet again, I am repeating this as well, in the matter of a store credit being provided, 1. I do not have a need for any other product you have to offer in order to utilize that store credit on hence it is of no value to me. 2. Having had to go through all this trouble, I have no interest whatsoever of doing business with Rvinyl.com which accepting the store credit forces me to do.

Please just provide a refund and close this case, you will be saving a lot of headaches for both of us.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a product from then (Order Number: [redacted]) and never received the product. the [redacted] Tracking shows that it was delivered but I never received it. I called them several times and was told they will get back to me and never do. I spoke with them today and they told me that they will not reship as [redacted] Tracking shows item was delivered. They can't show me who signed for it or where it was delivered. They refuse to accept that he [redacted] could have made an error in delivery and delivered it to the wrong place. I was told I can whatever I wan't but they will not reship the item to me. Item I bought was: $63.99 Shade: Dark Smoke, Application Razor: No, Squeegee: No, Application Fluid: No, Edge Seal-It Pen: No, Film Size: 12" x 120" (30.48cm x 304.80cm)Desired Settlement: I just want the product I ordered. If they are not willing to ship me another one then credit my card that was billed.

Business

Response:

Dear [redacted]:

In regard to complaint ID# [redacted], the [redacted] has confirmed delivery of the items. Under the circumstances, the best we can do is offer a credit in the amount of $25.00 for use on our site.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As per original request I want the item reshipped or get a full refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In regard to case Case #: [redacted], we are willing to reship a free replacement or offer store credit. Please let us know which is preferred.

Best wishes,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Please mail the replacement to the following address as I have moved

Sincerely,

Review: A few months back I ordered a product that I ended up returning and receiving a store credit on my account. A couple months later I contacted the company to get my credit code re activated and a few weeks after I placed an order with no option to enter the credit code into my shopping cart upon completing the purchase. Immediately after the purchase was completed and upon me realizing I wasnt able to utilize my code I emailed the company explaining exactly this situation where I was told it was too late to use the code and to use on a future purchase. I then stated I only made this purchase to utilize my credit and Id cancel my order if I wasnt able to use the credit towards the purchase. Stating multiple times in emails that I wanted to cancel the order, the following day I received an email that my order was processed and shipped. Upon contacting them via telephone after no response to my complaint as to why the order was finalized and shipped I was told to return the product for a refund by [redacted] on the phone. It took 3 days to receive instructions on the return after I AGAIN emailed stating I'm still waiting for the email with directions. I was finally sent back an RMA file which required me to pay for the shipping to return the product. Now I am told that they have received the order back and I am being charged a 20% restocking fee for an order I tried to cancel in the first place. Not to mention I was told that my 41$ credit disappears into thin air after 6 months which the return policy states no where on their site. I am absolutely dissatisfied with this company and will never do business with them again with the way I was disregarded and dismissed.Desired Settlement: Ideally I would like my full amount returned for this past purchase along with my ( expired) store credit from the first purchase. I do not want anything to do with this company and want all my money back that was lost due to their horrible service and made up return policy.

Business

Response:

The customer's code was reactivated despite being expired as a courtesy. She failed to use it when placing her order which was processed promptly and expeditiously. When it was returned she was assessed the standard 20% restocking fee as described in our return policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am willing to accept the re activated store credit as it should be considering the return policy doesn't state anywhere store credit vanishes after 6 months but the "20%" restocking fee in reality came out to be 33%...20% of 29.98 is not 10$ but 5.99. Not to mention having to pay the shipping fee on an item I attempted to cancel multiple times when speaking with customer service via email which I have all emails fe proof.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The 20% is calculated based on the total and then subtracted from the item price. S/H is non-refundable. All of the codes we issue have a 30-day expiration window.

Please contact us at the email provided to receive your credit.