Rvinyl.com

Your order with *** Priority Tracking Number: *** was delivered as follows:*** *** *** *** ** *** *** *** *** ** ***
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Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent them word that since no one signed for the package it was sitting at their local post office waiting for someone to go pick it up I even called the post office to verify and talked to the local person He said this company is lazy and is always having issues with them not picking up packages it's not hard people Take off the rob, put some clothes on and walk to the office and pick it up Its been over months
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please have buyer provide us with the piece numbers in the respective diagram so that we can reship fo rthe last time as a courtesy.

In regard to Case #: [redacted], we are willing to reship the kit in question or issue a store credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Of course they are unsure why I am still complaining and that is why their customer service is so terrible. I want their customers to know that they are scamming everyone so people do not waste their time and money like me. No where on their [redacted] page that I bought their product on says anything about having to cut precut tint or heat shrink it at all so do not say I didn't do the research. It is called false advertisement. You only refunded me because you knew right away the tints didn't fit my window cause when I first contacted the first response you gave me was to cut it I even though I told you I already installed it and it was too late. Do you see how ridiculous that is? You know your product that is supposed to fit doesn't fit. Now I have to spend extra time, money and labor to remove these bad tints that do not fit my windows even though it was promised to fit correctly. Please stop lying to everyone regarding your unreliable products and services. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved 
20% restocking fee for defective product is what the business is offering.  This is unacceptable.  I am having to file a lawsuit in small claims court to recover money I am out plus expenses now.  I recommend avoiding doing any business with this company.  When you have an issue, they are unresponsive to accept returns.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I cannot believe how blatantly the company is dismissing their failure in providing a customer with a promised product. They claim that they have provided replacements, and as I have time and gain explained, they sent me a replacement ONCE and that very replacement itself was a completely wrong item for the issue at hand hence it was not really a replacement. My issue is with the decal that goes over my vehicle's OEM stereo unit (the original they sent me is for what I know now for a EX model whereas mine is a LX), the replacement they sent me was decals that go over the center cupholder cover and the cover for the casing below the stereo NOT for the stereo itself!
They claim that they have"redesigned a custom piece" -when was that? what did you "redesign" did that have anything to do with resolving MY issue? If so, I am not aware of that please do explain!
What does the business have to say about their practice of blacklisting customer's phone numbers and sending them to voice mail directly so they did not have to talk to me directly? this practice and then failure to communicate with the business directly is what prompted me to open this case here at Revdex.com to start with.
And yet again, I am repeating this as well, in the matter of a store credit being provided, 1. I do not have a need for any other product you have to offer in order to utilize that store credit on hence it is of no value to me. 2. Having had to go through all this trouble, I have no interest whatsoever of doing business with Rvinyl.com which accepting the store credit forces me to do.
Please just provide a refund and close this case, you will be saving a lot of headaches for both of us.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Buyer's claim was denied by [redacted] because they returned an item after our 30 Day returns period had expired and the item did not include the RMA that needs to be printed and attached. As a result, his return was never processed. 
We have since issued him a credit in the amount...

of a complete window tint kit on our site as a courtesy (a value of $39.99) even though. Despite this he has left us a negative review on [redacted] and continues to harass us. Under the circumstances the credit we extended is best we can offer.

Buyer may return all items for a refund less 20% restocking fee per policy. We are making this exception as a one time courtesy in the interest of providing good customer service

We have refunded this buyer in full without requiring the return. Although the process of heat shrinking is explained in detail within the instructions, it is not liste because no precut window tint can be pre-shrunk due to the fact that the shrinking process cause the film to become three dimensional due to the convexity of the windshield. We regret that the buyer was unaware of standard window tinting practices which is why we refunded him as a courtesy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have attempted to send the complainant a [redacted] payment as too much time has passed for us to refund. We have sent another payment via [redacted] today in the amount of $36.97 to [redacted] transaction ID is as follows: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am willing to accept the re activated store credit as it should be considering the return policy doesn't state anywhere store credit vanishes after 6 months but the "20%" restocking fee in reality came out to be 33%...20% of 29.98 is not 10$ but 5.99. Not to mention having to pay the shipping fee on an item I attempted to cancel multiple times when speaking with customer service via email which I have all emails fe proof.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The item was never delivered to our location. Once it has been delivered we would be happy to provide a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Of course they are unsure why I am still complaining and that is why their customer service is so terrible. I want their customers to know that they are scamming everyone so people do not waste their time and money like me. No where on their [redacted] page that I bought their product on says anything about having to cut precut tint or heat shrink it at all so do not say I didn't do the research. It is called false advertisement. You only refunded me because you knew right away the tints didn't fit my window cause when I first contacted the first response you gave me was to cut it I even though I told you I already installed it and it was too late. Do you see how ridiculous that is? You know your product that is supposed to fit doesn't fit. Now I have to spend extra time, money and labor to remove these bad tints that do not fit my windows even though it was promised to fit correctly. Please stop lying to everyone regarding your unreliable products and services. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

WE HAVE NOW SHIPPED AN ALTERNATE CONFIGURATION TO THE CUSTOMER BUT THEY CLAIM IT STILL DOES NOT WORK. We are willing to send a wrap kit as a last resort.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 Just give me the refund
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have already issued a full refund to [redacted]. All window tint needs to be heat shrunk. We regret that he did not take the time to understand the product before purchasing. We offered a free replacement or refund without requiring the return and he chose the latter option. We are unsure why he...

has continued this dispute as there is nothing more we can now do for him