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Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although ZocDoc has indeed contacted my office, there has been no attempt to remedy the situation.  The information and promises they made to me were objectively false, supported by results seen 6 months into our 12-month contract.  I request full reimbursement- this is when I will consider this matter resolved. Thank you.[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Our team has been notified and we have removed this practice from the list that our team will call in the future.We appreciate you bringing this to our attention. Please let us know if...

there is anything else we can do. All the best,Team ZocDoc

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and
doctors with a great experience. Since this case has been brought to our
attention, a member of the ZocDoc team has followed up personally with [redacted] to resolve
this issue.All the best,Team ZocDoc

Dear Revdex.com,A member of the ZocDoc team has followed up again with [redacted] office and has successfully resolved their account issue with them directly. Thank for you bringing this to our attention.All the best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 BECAUSE ,ITS NOT MY FALT IF THE PROVIDERS REJECT MY APONTMENT REQUEST ,AND I BEEN BLOCK BECAUSE THE PROVIDERS  ACTIONS ,WHY THE PROVIDERS ,DOCTORS OFFICES ,RECORDERS PATITIENTS  PHONE CALL , OUT OF PATIENTS PERMISSION ? THE ACCOUNT MANTIENT ATIVE .
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   Here at Zodoc we understand the importance of healthcare and providing the best possible experience for all users of our services, and we pride ourselves on transparency when it comes to working with our patients and providers. Part of this transparency is making sure our Terms of Use are regularly available for all to view. Zocdoc users and non-users are able to easily access our Privacy Policy and Terms of Use via link at the bottom of every page on desktop and on mobile devices.   The first image attached is the very beginning of our Terms of Use. This section immediately points out that any user or potential Zocdoc user, must agree to all terms outlined in the Terms of Use, which are all listed below, to use our service.  In my previous response I shared one section of our Terms of Use regarding insurance, and I will review three other relevant sections here to outline the guidelines that this patient had agreed to before booking the mentioned appointment. These sections will help show Zocdoc’s purpose and limits when it comes to assisting patients in getting the healthcare they deserve.   Section 1 (image 2) – While we want to assist patients in finding outstanding healthcare, we make no guarantees, including insurance coverage or benefit information. In an ever changing environment, we do what we can to bridge the gap of information from providers to patients. This section also outlines that we are not liable for the decisions made by users based on such content provided. At Zocdoc we do not endorse or recommend specific providers because we understand how personal healthcare is and believe that everyone should have the choice in how and where they get the care they need.   Section 4 (image 3) – Feeding of the information provided above, this section emphasizes that it is the patient’s choice to select their own healthcare provider. Zocdoc provides patients with lists of possible providers for patients to review and select a provider to book with at their own will. These lists are created based off of information provided by the patient and provider. After booking an appointment, patients are provided contact information for the office they booked with to follow-up on information if they so desire. Zocdoc only has the information patients provide us to generate a list for the patient to then select their own healthcare provider from. As mentioned in our first response, this patient provided inaccurate insurance information for the healthcare they were seeking, yielding them a list of potential providers that were in-network with the insurance searched, rather than the patient’s actual vision insurance. As shared in the previous response, our Terms of Use also outline that it is the patient’s responsibility to provide accurate insurance information. Patients are also able to see a complete list of in-network insurances a provider accepts directly on the provider’s patient facing profile, which is easily accessible by the patient on their Zocdoc account homepage.   Section 7.2 (image 4) – In regards to the patient’s payment for services rendered during the booked appointment, this section outlines the patient’s responsibility of any healthcare expenses. While Zocdoc assists in connecting patients to providers, patients are responsible for the payment of the services they receive from any provider.   While we understand the frustrations of many patients when it comes to insurances, and we truly want patients to find the best providers for them, we must rely on information given to provide a general list of options for patients to choose from. As stated before, this patient has spoken with several Service Associates, as well as a Service Supervisor regarding this appointment. While associates do empathize with patients that feel they have had inadequate experiences and do all they can to try to assist patients, all Service team members that spoke with this patient came to the same conclusion that inaccurate information was provided and then attempted to align the patient on what happened.   We hope that this additional information provides the Revdex.com with a better understanding of Zocdoc, and why we will not be providing any type of reimbursement to this patient for the appointment that they selected to book with this provider.   Best, Sam

Dear Revdex.com, The Zocdoc team, supervisors specifically, have spoken to this user about this issue on several occasions and our technical team have actually resolved the issue in question. This users personal account manager just spoke to them today and resolved their other concerns.  Please let us know if there is anything else we can do. Best,Alex