Rotary Cleaners

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have received a new response made by [redacted] in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am attaching a copy of the email sent to me by [redacted] that states the steps they will be taking during the coming months.Thank you for your help in resolving this problem.Sincerely,
[redacted]

Dear Revdex.com, At [redacted], we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the [redacted] team has followed up personally with [redacted] office to communicate the possible resolutions along with the process...

and timeline to make this change.A member of the [redacted] team is always available to [redacted] to discuss the case in further detail and can be reached at ###-###-####.All the best, Team [redacted]

Hi [redacted],Thanks for contacting us again. Zocdoc is not a doctor's office and we do not have any purview over the operations of Dr. H[redacted]'s office. My team has connected you directly to the doctor's office at your request on several occasions. My team has also emailed you directly to explain that we reached out to Dr. H[redacted]'s office on your behalf to ensure they had the most accurate phone number listed and to express the concerns you had with handling your care during your visit with them. Since Zocdoc is simply an appointment booking service, we do not manage or have access to any information regarding your specific care or the paperwork you mentioned earlier. You will need to contact Dr. H[redacted]'s office directly for any further concerns you have. If you have any questions about Zocdoc and online appointment booking, we are available at ###-###-#### or by email at [redacted]Best,CloryZocdoc Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.My issue with ZocDoc was resolved. They reduced my renewal fee for the upcoming year by $750. Thanks for your assistance. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the same response we always get and nothing happens. I do not accept this.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

in their response to Revdex.com [redacted] wrote that “[redacted] [redacted].“This is not correct. ZocDoc has not contacted me regarding my complaint since I contacted Revdex.com on 1/**/2016. I called [redacted] today at the number they provided in their response and was told they do not have an update on the status of making the corrections to my account.
Sincerely,
[redacted]

Please note that on my calendar, there is a spot for 8:00-8:15 am on 6/**. I took this screen shot on 6/** at 6:20 pm. From the patient's end, there is no availability for me at that time.

Dear Revdex.com,Thank you for bringing this to our attention. The appropriate teams have been notified of this case to ensure that our strict sales policies are being enforced.If there’s anything else we can do to close out this issue, please let us know. All the best,Team ZocDoc

Dear Revdex.com,Our team works to provide our partners with great value and set them up for success. A member of the ZocDoc team has followed up again with [redacted]’s office directly to address this matter. As previously noted, per our standard agreement, we will not provide [redacted] a refund, and we want to make sure to close the loop with you.Please let us know if there’s anything else we can do to close out this issue.All the best,The ZocDoc Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been refunded the $3000.00 debited from my credit card without my agreement, and my account has not been canceled.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com, At Zocdoc, we always strive to provide our patients and doctors with a great experience. To uphold our high service standards, our users must align with our Acceptable Use Policy, which is part of the Terms of Use that users agree to when they activate a Zocdoc account. When these...

standards are not upheld, we work with individuals to inform them and try to align behaviors with our policy. If an individual is continuously unable to abide by our Acceptable Use Policy, as in the case of this complaint, we are forced to discontinue the use of our service. This is how we keep Zocdoc a positive and useful resource for all patients and providers. Please let us know if you have any questions. Best, Team Zocdoc

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and
doctors with a great experience. Since this case has been brought to our
attention, a member of the ZocDoc team has followed up personally with [redacted]’s
office. We have let them know that based on our agreement, we won’t provide a
refund, and want to now close the loop with you.If [redacted] would like to speak with a member of the ZocDoc
team more in depth, he can give us a call at ###-###-#### and we’d be happy to discuss the case further.
If there’s anything else we can do to close out this issue, please let us know.All the best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is a quote from the ZocDoc [redacted]) who worked with me to set up the contract: "You would be profiting a few thousand per month by being on zocdoc. Check out the numbers and then for whatever reason you still choose not to then that's fine but the 3000 for the year will be covered within 2 months."   The "standard agreement" they speak of was made based on lies told to me by their [redacted], which should essentially nullify any agreement made.  This matter seems straight forward to me: I was lied to by their [redacted] and now their service is not producing what I expected entering the agreement- My understanding is that I was misled by their [redacted], and I believe the appropriate way to concede is to refund me for the results they promised me but I did not receive.  If I ever promised someone results and I didn't get them the results I told them I would, there would most definitely be a refund.  I believe this to be true for most decent honest individuals.  I will not consider this issue resolved until a refund is provided.  Thank you.Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],At Zocdoc, we always strive to provide our patients with a great experience, and that does usually start with the initial booking to find a provider in-network with a patient's insurance carrier. When looking at the patient's booking history for the appointment in question, the patient...

selected their health insurance rather than vision which provided the patient a list of optometrists that accepted the health insurance rather than the patients vision insurance. We understand that insurances can be complicated, and have continued to make updates to our system to better assist Patients in determining their accurate insurances when booking.As this patient noted in his statement, he did speak to two associates on our Patient Team and on the second call it was escalated to a Service Team supervisor. The second associate the patient spoke to did call the office and was informed that the patient was made aware they were out of network with the patients correct insurance, and the patient agreed to the subsequent charges. Following the conversation with the office, Olivia, one of our Service Team Supervisors, did have a conversation with this patient to explain the situation with the booking of the appointment with an inaccurate insurance for the healthcare the patient was looking for and that we would not be providing any compensation for the appointment the patient had with the office.If the patient has more questions about the booking process and determining their vision insurance, we do encourage them to contact our Service Team at 855.962.3621.Best,Sam

Dear [redacted], At Zocdoc, we always strive to provide our patients and doctors with a great experience, and apologize for the technical issues that you have been experiencing. I have spoken to members of your practice in the past to ensure them that our technical team has been working...

diligently to find a solution. Your personal account manager will be reaching out to discuss this further. Best, Alex

Dear Revdex.com, At Zocdoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the Zocdoc team has followed up personally with [redacted]'s office to resolve this issue. All the best, Team Zocdoc

Dear [redacted], we're so glad to hear that this issue has been resolved by our team. Thank you again for bringing it to our attention. If you have any additional questions along the way, please don't hesitate to reach out to us at [redacted] or ###-###-####.All the best,Team [redacted]

Dear Revdex.com, [redacted] personal account manager has been in touch with him several times throughout the course of the last few weeks on this matter. The Zocdoc team has worked to address and resolve his concerns. [redacted] account manager has let him know that he will follow up with him at the end of the month on any new developments as he continues to work hard to find ways to ensure [redacted] is satisfied. Please let us know if there’s anything else you need in the meantime.  Best, Team Zocdoc