Rotary Cleaners

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Zocdoc needs to be responsible for not educating their users properly- If this causes monetary loss to one or more users they need to be responsible and look after their users and policiesAll other agreements and fine print they might use to persuade the Revdex.com should not excuse them from their ethical responsabilities as a corporationI am debating the fact their website failed to provide accurate information, same that can be deceiving and cause someone with coverage go see a doctor and pay as if he did not have coverage at all (Even one of the ZOCDOC members agreed with me when I brought this up)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I was told the last time I called them, they would send them an e-mail letting them know they could not be reached again, and to have Diana call meHave you EVER known a Dr.'s office NOT to have an after hours answering service? It's abundantly clear ZOCDOC has no intention of sending the e-mail as was toldThey want me to have to call them AGAIN, just to be connected to the office, provided they can get through.I tried calling the office again yesterday, rang busy, immediately disconnected, just like before
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experienceOur team has been notified and Long Island Podiatry Group has beenremoved from the list of providers our team will call in the future.We appreciate you bringing this to our attention.All
the best,Team ZocDoc

Dear Patient,We are sorry to hear about the trouble you experienced with DrH***'s officeWe at Zocdoc focus on ensuring patients have a seamless online booking experience when it comes to finding a doctorIt sounds like after booking online, you have had difficulty reaching the doctor's
office directlyWhile we do not control the operations of DrH***'s office, my team is more than happy to attempt to help connect you with this doctor's office if you are still having trouble reaching themThe Zocdoc Service Team is available at *** or by emailing ***Best,CloryZocdoc Service Team

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Zocdoc claimed they would do something to improve my results The person who I need to talk to and who supposedly can do something to change my results is somehow always unavailable when I attempt to contact him to discuss things One time, the answer was he will be out for the weekend The second time was he needed to reach back to me tomorrow If a client is upset and they know they need to get back to the client right away, is this the right way to respond? Is this a legitimate business or are the employees just running around and picking up the phone when they have minutes of their spare time? Regardless, it is either a horrible coincidence or they just do not have a real answer to improve results so I am being pushed around without any real answer This is what they mean by they have already attempted to resolve this with me So I am not happy with the business response
Please add to my reply... I had forgotten to clarify that I did not a get a resolution to my primary complaint which was to get a refund and why I am not satisfied with their reply I have an e-mail where they said they acknowledge to a refund my monies if I do not get results after three months. They subsequently replied to my request for a refund that they cannot refund my money because we have a one year agreement and it is non-refundable; but I did not actually sign an agreement with Zocdoc (either physically or electronically). They simply sent me a copy of an agreement AFTER I paid for the services Regards,*** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and
doctors with a great experienceSince this case has been brought to our
attention, a member of the ZocDoc team has followed up personally with *** *** officeWe have let
them know that based on our agreement, we won’t
provide a refund, and want to
now close the loop with you.If *** *** team would like to speak with a member of the ZocDoc
team more in depth, they can always give us a call at ###-###-#### and we’d be happy to discuss the case
furtherIf there’s anything else we can do to close out this case, please let
us knowAll the best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
So many calls were made to them to make them aware that there was a problemThat office has had my paperwork screwed from day oneThis is a Dr.'s office for *** sakeIf they can't get it right in health care, there's a real problemI'm teetering on the edge of losing my job over it, but what does THIS company care? As long as somebody shows them the money, they DON'T careI have tried repeatedly to reach this *** forsaken ofc, it either rings busy and disconnects you immediately, if the incompetent receptionist DOES answer the phone, you're left on hold indefinitely, and IF the msg is EVER relayed, calls are NOT returnedThe reason my claim was denied in the first place is: They were LATE submitting the paperwork AFTER I had gone there in person and REINTERATED it was imperative the paperwork be submitted by Apr ***That information is also in BOLD print across the top of the paperworkINACCURATE and INADEQUATE notes given to the insurance companyI still have NOT seen a Dror been treated since Apr **My leave needs to be extended until the end of July, the insurance company is going to issue their decision by July ***In the meantime I've developed abdominal pain and blood is visually present.These two companies deserve each otherNeither one effectively listens to the patiets or customers and takes corrective actionI'm filing a complaint with the Medical Review Board here over the experience and going to write reviews about my experience hereNumerous calls were made here in regard to the phone system, a couple of them personally called and got the same thing, I personally told the Dr., so she's aware, and the ofc operationIt was well documented.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,At Zocdoc, we always strive to provide our patients and doctors with a great experienceMembers of the Zocdoc Account Management team have been in communication with *** *** office regarding this request for a refund since August ***, Audrey, a manager on the Account
Management team, spoke with *** today to reiterate that based on our agreement that was executed, we won’t be providing a refund.We’ve attached the section of the User Agreement that is signed by all providers prior to activation, which includes the relevant terms regarding fees and payments and why we are unable to offer a refund.If *** *** or *** have more questions about their account and online subscription, we do encourage them to contact the Account Management team again directlyThey can also reach our Service Team at ###-###-#### and we would be happy to connect them to Audrey.Best, Sam

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experienceSince this case has been brought to our attention, a member of the ZocDoc team has followed up personally with *** *** to resolve this issue. All the best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with an exceptional experienceWe are taking this case very seriously and since it has been brought to ourattention, a member of the ZocDoc team has followed up personally with the *** teamWe want to give you an
update that a call has been scheduled with the practice for Monday June *** to resolve this case. All the best,Team ZocDoc

Dear Revdex.com,Thank you for bringing this to our attentionA member of the ZocDoc team has followed up directly with DrM***'s office to resolve this issue and communicate the necessary steps to remove this button from their website. All the best,Team ZocDoc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
New York General Obligations Law 5-does indeed apply to internet services, including but not limited to "technology-related agreements, such as agreements for software support/maintenance, software-as-a-service, co-location services and data feeds" Zoc Doc needs to do its homework in this area and correct its practice of illegal and unethical contract renewals
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No, actually they did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and
doctors with a great experience. Since this case has been brought to our
attention, a member of the ZocDoc team has followed up personally with [redacted] and has resolved this issue directly. Thank you for bringing it to our...

attention.All the best,Team ZocDoc

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case has been brought to our attention, a member of the ZocDoc team has followed up personally with [redacted]’s office to resolve this issue. All the best,Team ZocDoc

Good Evening [redacted], Thanks for reaching out about your billing concerns. I'm so sorry to hear that you've had difficulty getting in touch with someone at Zocdoc to clear any existing contract/billing confusion. Our goal is to be as transparent as possible with our Service and renewal terms, so...

I apologize you experienced otherwise. I've contacted your Account Manager, Ethen, about your concerns, and he should be reaching out to you shortly.If you have any questions in the meantime, please feel free to give us a call at 866-962-3621. Our Service team is here to answer any questions you may have! I hope you had a nice Monday! Isaac Zocdoc Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They reviewing my complaint.  It has not yet been resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,At ZocDoc, we always strive to provide our patients and doctors with a great experience. Since this case was opened, a member of the ZocDoc team has followed up personally with [redacted]’s office to resolve this issue. Thank you for bringing it to our attention. All the...

best,Team ZocDoc

Hi [redacted], If you still have questions or concerns about your account, you will need to contact your Account Manager directly. This is the very best way to address this issue. You can also reach our Service Team at ###-###-#### and we would be happy to connect you to your Account Manager. Best, [redacted]