Ross Fitchner Home Repairs

Dear [redacted] Our records indicate that you spoke with a Member Care Specialist from our office on 5/26/at which time the terms of your prepaid membership agreement were thoroughly reviewed and it was confirmed that your prepaid membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPer Section 3(c) of your membership agreement, Hour will not increase your Initial Annual Renewal Amount of your prepaid agreement but may increase all subsequent annual renewal amountsThe 3-5% increase reference is for monthly payment agreements only During your most recent conversation with our office, as well as the telephone conversation you previously had with our office on June 10, 2015, the exception made to your annual prepaid renewal rate for last year was a one-time exception and was made as a gesture of goodwill based on the miscommunication that you inadvertently received by a Member Service agent Our records indicate that you were clearly advised by two different Member Care Specialists located at the corporate office that the reference to the right to increase 3-5% increase is for monthly membership agreements only and does not apply to your annual prepaid membershipAdditionally, you were advised that after the exception made for your renewal payment, you are eligible for future annual renewal increases per the terms of your prepaid agreement We hope that this brings some clarification to your concern as well as the terms of the membership agreement that you purchased with Hour Fitness Sincerely, Hour Fitness Corporate Office

Dear [redacted] We have received and thoroughly reviewed your comments filed with the Revdex.com regarding your Hour Fitness membership Our records indicate that a Member Care Specialist has contacted you in follow up to your feedback and is currently working with you towards a resolution to your concernShould you have any further questions or concerns regarding this matter, please let us know We wish you continued success with your fitness goals Promoting Health and Fitness, Hour Fitness Corporate

Dear [redacted] Our records indicate that your concern has been resolved by our office Should you have any further questions, please let us knowWe wish you continued success with your future fitness endeavors.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] We have received a copy of your comments filed with the Revdex.com and sincerely apologize for any inconvenience that this may have causedHour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possible We take feedback from our members very seriously and sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities.Our records indicate that your concern has since been resolved by the local Loss Prevention manager Should you have any further questions or concerns, please let us knowOnce again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] We have received a copy of your comments filed with the Better Business Bureau and sincerely apologize for any inconvenience that this may have caused Hour Fitness prides itself on our commitment to provide our members with the highest level of satisfaction possibleWe sincerely regret any unpleasant experience that may have occurred to detract from our level of service or our facilities Our records indicate that your concern has since been resolved by our office Should you have any further questions or concerns, please let us know Once again, we apologize for any inconvenience that this may have caused and wish you continued success with your future fitness endeavors Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I still want my upgrade to super sport membershipRegards, [redacted] ***

The clarification to that statement "I want to know exactly what their policy is," is as follows: [redacted] in [redacted] said the club has a billing system where they would bill me monthly, however, [redacted] said that was not trueAlso, when I asked if I could bring cash in monthly, I was first told that I could and then when my husband went into the club, [redacted] said there was no way they would take cash, credit card only So, which is it? I REFUSE to give my credit card number in order for my son t to join the club Not only did they use my card fraudulent and without my permission, I had to completely cancel my credit card That was completely irresponsible and illegal I can see from all the reviews on Revdex.com the club seems to be known for being is when it comes to billing and credit cards It is unfortunate that no one is willing to take personal accountability I want to be reimbursed for my two months they illegally used my credit card and I want my complaint posted I would also like an apology from the CEO, who did not have the decency to respond to me or my attorney directly

Dear [redacted] According to our records, a copy of your signed agreement was sent to your email address on file on 3/28/per your requestAdditionally, our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you regarding your membership concern Should you have any questions, please let us know We thank you for your patience while resolving this matter Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter Additionally, we are unable to leave a message as your voicemail is full At your earliest convenience, please provide an alternate phone number where we may contact you in follow up to your concern We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Our records indicate that your additional comments provided to the Revdex.com have been escalated for further reviewA Member Care Specialist will be in touch with you within the next 3-business daysWe appreciate your patience Sincerely,Hour Fitness Corporate

Dear Mr. [redacted] , We have reviewed your comments filed with the RevDex.com and sincerely apologize for any misunderstanding that may have occurred to detract from our level of service or our facilities. Pursuant to your signed agreement, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightly. However, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. We value your loyalty and believe even with the increase, you are still getting the best value for access to approximately 450 clubs nationwide based on your access level. On behalf of 24 Hour Fitness, we thank you for your valued business since 2007 and we look forward to helping you with your fitness journey in the many years ahead. Yours in Fitness, 24 Hour Fitness Corporate

Dear [redacted] Hour Fitness takes feedback very seriously and would like to reiterate that the safety of our members, and their children, is of the utmost importanceYour feedback has been escalated to the local Regional Vice President so they may contact you, address your concern and answer any questions you may havePlease expect a call in the next 2-business daysIf you do not receive a call within this time-frame, please let us know Sincerely,Hour Fitness Corporate

Dear [redacted] Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Sincerely, 24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe manager [redacted] at hr fitness has already informed me that the issue would be looked into and resolved.This was back on 1/11/16As of today 3/15/the issue remains the same.DIRTY FLOORS in the mens locker room!!!Regards, [redacted]

Dear [redacted] Our records indicate that a Member Care Specialist has contacted you and they are working with you towards a resolution to your concern Should you have any questions, please let us know Sincerely, Hour Fitness Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [hour fitness called me and basically stated what they already did in the letter that told me my yearly membership was increasingWhen I explained to them it's different from what the salesperson told me that the $annual fee was for life and for all Oahu hour fitness, they said they can only go by what's on the contract and left no room for negotiation.] Regards, [redacted]

Dear [redacted] We have received and thoroughly reviewed your comments filed with the RevDex.com and sincerely apologize for any inconvenience this may have caused. Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience,... please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist. We thank you in advance for your patience while resolving this matter and look forward to speaking with you soon. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted] The local Club Manager has confirmed with our office that he has contacted you and made arrangements to meet you in the club in order to address your feedback and successfully resolve your concernShould you have any further questions or require additional assistance, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office

Dear [redacted] Unfortunately, we are unable to reach you in follow up to the telephone conversation you had with our office on 11/10/At your earliest convenience, please contact us by calling the phone number provided by our Member Care Specialist We look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response from the business (Hour Fitness) is not true Here is the business' message: Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know Sincerely, Hour Fitness CorporateThe fact is that my concern has not at all been addressed by their office I received a phone call from Hour Fitness, with a promise to send information to me via mail, but I received nothing Their statement is entirely untrue Please help resolve this falsehood.Regards, [redacted]