Roma Home Improvement LLC

While we don't require a handwritten letter to cancel an account, this customer was told incorrect information about their account being cancelledWhen they let us know that their account was not in fact cancelled, we did so immediately and refunded for the charge incurredThis customer did email
twice to *** - when that's done, and email is sent back immediately and automatically through our system, and that email includes a link to cancel the accountWe use this method to collect feedback to improve our service

I accept the business's response to this claim, but still feel that they knowingly used advertisementTheir description of a meal does not make senseOne recipe is equal to one meal, not two meals, it is one meal that has two servings (aka feeds two people); the business is trying to imply that one recipe makes two meals, which is not trueI truly hope their future advertisements are clear, stating three free servings, which would make sense and not cause confusion

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Blue Apron, Inc. regarding complaint ID ***I told the rep I was dealing with original that I was going to the Revdex.com and they said they would forward my concerns to that deptSincerely,*** ***

Hi Tina, I see that you reached out to us on to us on 7/** regarding an account cancellationWe responded hours later
with a link to cancel your accountNo deliveries or charges were made after your delivery on 7/** Because your request on 7/** was after your delivery on 7/**, you charged the regular price of $We are unable to locate additional contact prior to 7/**Please let us know if you used an alternate email address to reach out us

The first voicemail we received from *** was on August ** around 10am*** also emailed on the same day around 4:30pm, and that was the first email we had received from ***We responded to that email minutes after it was sentIf *** had been calling for a week, we sincerely
apologize, but we were unable to find any record of that*** wanted to cancel her account, and we confirmed that it was cancelledShe was not charged for any deliveries after she asked to cancelAdditionally, we now have a way to cancel an account in the subscriber’s Account Settings

*** is correct in that Groupon’s are for new customers onlyThere were no technical issues, she just wasn’t able to redeem her Groupon as stated in their terms of the voucher because she had already been a customer with usWhen she reached out to our customer service, we were experiencing higher
than email volume but did respond to her email.? Because she purchased this through Groupon, she needs to reach out to them for a refund as we aren’t able to help with that

Thank you for letting us knowI was able to find your email that you sent to ***, and I see that we sent an email back with a link to cancel the account where we can also get feedback on our serviceThe FAQ states "If you decide to cancel your account, contact our Customer
Experience team at *** and we’ll send you an email with instructions on how to complete the cancellation process" and you mention that you didn't receive a response backThe email we sent might have gone to your spam folderI noticed that you were issued a refund for the delivery, and I hope you were still able to enjoy the food that was shipped to you We hope to cook with you again in the future!

Hi ***,I looked into this and I can confirm that you requested to cancel your account on 3/*At this time, a link was sent to the email address associated with your account with instructions on how to cancel.? On 3/** your account was still active and you requested to cancel your account
again, so your account was manually cancelledAt this time, two refunds for $were issued for the deliveries on 3/** and 3/**.? Currently, the account is cancelled and no future orders are scheduled to arriveThe refunds will be reflected in your bank statement within 5-business days of the issue date (3/**).If you have any other questions or concerns please direct them to? ***

I can confirm that ***’s account was closed on January **, 2017.? ? I do see that *** emailed on
December **, 2016, from an email address not on file in our system asking to cancel the account, and we responded immediately with instructions on how to cancel the accountHowever, those instructions weren’t followed and the account remained active*** also emailed from the email address we have the account under in our system on January **, 2017, asking to cancel the accountWe responded with instructions on how to cancel the accountHowever, those instructions weren’t followed and the account remained active? I also found that *** called on December **, 2016, about being shipped an order that they had meant to skipAs a courtesy, we added a full box credit to the account, which covered the cost of the January **, 2017, delivery of foodThe box of food *** meant to skip was still shipped, and hopefully the food was still enjoyed.? ? *** emailed again from the email address not in our system on January **, 2017, asking to cancel the account, and we manually cancelled the account for ***We also refunded *** for the final delivery they received, which arrived on January **, 2017, and hopefully *** was able to enjoy? The value of the refund and full box credit that *** received is $119.88, which is the amount of funds that *** has requestedAlso, the account is cancelled, which is what *** desires? Lastly, in regards to receiving an incomplete kit, which is mentioned in ***'s complaint, I wasn't able to find any emails or phone calls alerting our customer service team to thatI apologize if that happened, and we would have liked to report that to our Quality team and make things right with ***, had we known of this disappointment?

We apologize that Sean's first order didn't arrive as expected, and understand the disappointmentWe are investigating further with the shipper to see why the order wasn't delivered as it should have beenSean was refunded for that order, and his promotional credit was reapplied to his account
However, because we charge 4-days before an order, he had already been charged for his next deliveryTherefore, the promotion would have discounted his third orderBecause of the confusion and disappointment surrounding this, Sean was refunded $for his second delivery, which is tracked as being delivered successfully to him and was hopefully enjoyed!The promotional credit remains on his account in case he would like to cook with us again in the futureThe pricing is listed multiple times on our website: on our Pricing page *** ** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** ***

Revdex.com:At this time, my complaint, ID *** regarding Blue Apron has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
Your company is flat out lying about the fact that there was no promotion for an entire order for free, when clearly it was available last summer in June and showed up in my account before and during check out, but disappeared once purchasedNot only do I remember that there was a promotion because I told other people about it, but it was present on my account when I logged in before orderingI find that it is extremely poor business practice to present a promotion and then not honor it, and asking the customer for proofEither your company just does not want to honor promotions that were offered directly through your website, or none of your employees knows what's going onEither way, it's badI don't understand how you can have a big promotion like this and no one knows it ever happenedI will not ever be using your company simply because of your shady business practices and trying to trick the customer into paying for meals that were supposed to be offered for free.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Hi ***
A request for cancellation will be responded to with instructions on how to complete cancellation by the
customerUnless the customer completes this cancellation using the link provided, the subscription will remain active and weekly deliveries will continue per the subscriptionThe Customer Experience team is always available if any confusion occurs.? ? It appears that this account was not cancelled on the customer end, which is the account was manually cancelled by a Customer Experience agent when notified by customer on the day of the deliverySince the final order had already shipped, it could not be stopped and a full refund was issued.? If you have an other questions or concerns, please email ***.?

The promotion *** heard on This American Life was for free meals, a value of $It seems like *** was under the impression that the value was for an entire box.? Our Person Plan box will contain meals (recipes each with portions/meals), and the entire box costs $So,
meals will be a value of $The Family Plan, which is what *** signed up for, has a slightly lower value per meal but we still honor the Person Plan value*** was refunded in full for the charge she incurred

After reviewing your Blue Apron Wine account it looks like there was a change of address after
the scheduled cutoff date for your most recent wine orderSince this change in address involved a change of state, the delivery had to be returned to our facilityWhile Blue Apron is able to reroute a wine delivery within state lines, it is required that a wine delivery be returned to our facility if there is a change of state? Since it was required that your delivery be returned to our facility, I can confirm that a full refund for this order was issued on 1/**You’ll see this reflected in your bank statement within the next 5-business days? I can also confirm that your address has been successfully updated for future deliveries? If there’s anything else I can help you with, please email ***

While our system does show that *** successfully skipped her July * and July ** orders, there is no record of *** skipping her July ** orderWhen *** reached out on July **, it was past the required * day notice to make changes to upcoming ordersAt that point, there was no way
for us to stop the order or intercept it, as it had already started the shipping processHowever, we did issue a full refund for the charge on July **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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We provide links to any missing recipe cards to make sure our chefs are able to get cooking without any delayReplacement cards can be sent out upon request, but as these can occasionally take some time to arrive, a link is provided for your convenienceIt's unfortunate that the recipe cards were
left out of the delivery, but PDF documents of the recipe cards were also included in the email correspondence with the Customer Experience teamFinally, our online cookbook is also available to anyone, regardless of their membership status, so no linformation is needed to view these recipes.? If you have any other questions or concerns, please email us at ***

Hi ***, ? I see that you reached out about cancelling your account with us on 2/**At
that time a customer experience associate provided instructions on how to cancel the accountHowever, the account was not cancelled at that time? The account was cancelled on 3/***and two refunds of $have been issued to the credit card associated with your accountThe first refund was issued on 3/**/for the delivery that arrived that dayThe second refund was issued on 3/**/when the account was cancelled and that delivery was stopped from shipping? Currently, the account remains cancelled unless you choose to reactivate and you should be able to see both refunds of $reflected in your bank statement.? ? If you have any other questions or concerns, you can reach us at ***