RockAuto

very easy website to you the best prices the partsa lways shows up on time

Great prices, you have to do your research on parts as many makes have different parts between cars in the same year. If you end up with the wrong parts, returns are often not worth the shipping back. Amazon is better with returns.

Horrible customer service This is coming from a person who has worked in customer service for 8 years. I understand that the fine print says shipped within 24 hours but the fact that they actually waited that long to ship my package is ridiculous. I paid a lot of money in order to get this package before the weekend and it was scheduled to arrive Monday at 8pm. Seriously! 8pm at night! Completely outrageous. If I would've know my package would have taken basically 5 days I would've taken the cheaper route. When calling I was interrupted several times and only told that it is rock autos policy. I guarantee that I will no longer be going through rock auto and intend to write negative reviews and warn people of their bad business decisions. They basically stole my money since I had to go pick up the package myself and wasted my time.

I have always had very good customer service from RockAuto and will continue to use them for future purchases.

Fast efficient service

Je suis très satisfait d`avoir rock auto comme fournisseur de pièces d`auto.très bon service,bonne communication livraison rapide.Je trouve très facile de chercher et de trouver une pièce dans le catalogue ,aussi très bon choix de pièces disponible.
PS: Je serais très satisfait et comme certainement beaucoup d`autres clients si je pouvais trouver les produits ``Motor guard``dans votre catalogue. Thank`s.

Review: I ordered two upper control arms for a 2008 Dodge Magnum and only one of the two parts fit the car.

The parts were less than $85.00 each.

I had the car apart on a weekend and discovered the issue and I was forced to go to the retail market and pay $ 212.00 for the correct driver's side part.

I could not wait for a return and replacement.

I simply wanted to return the product and get my money back for the one part.

I called and found out that since I threw the box away I could not return the part.

I called again and I am to be given a credit of $30.00. They don't want the part back.

I could not even figure out with the Rock Auto rep what the part fits. I ordered Raybestos parts and this one says BAW M34 BA which no one can figure out fits what car.

It does not seem fair that I pay to get a part, get the wrong part and than have to go out to buy another and I get get a credit.

I have bought parts from Rock Auto for the last couple of years and spend hundreds per year and you would think they could help a customer when the start of the issue was providing the wrong part.

The order number is [redacted]Desired Settlement: I just want my $81.23 back.

Business

Response:

We're sorry this customer received an

incorrect part. Per our Policies page (

http://www.rockauto.com/lang/en/policy.html#Returns),

we do not accept returns for parts which are not returned in their

original part boxes.

Our

representatives understood that the customer received an incorrect

part, so although we could not accept the return for a full refund we

did offer the customer an exception to our policy. We offered a

partial refund of $30, and we issued this refund on 6/12/14.

When we were

informed that the customer was unsatisfied with this resolution, we

contacted the customer by phone to discuss alternate resolutions. Per

our phone conversation on 6/18/14, the customer has agreed to return

the incorrect part for a refund of the part cost. He will pay to

return the part since the part box was thrown away in his error, and

we will refund the customer an additional $44.79 so that he will

receive a total refund of $74.79 USD (the cost of the incorrect

part). Upon return of the incorrect part, the customer will receive

the remainder of his refund. We're glad we were able to reach a more

acceptable resolution, and look forward to this customer's continued

business.

I really enjoy ordering from Rock Auto because of their low prices and fast friendly service!

Excellent parts. Excellent price. Excellent service.

good prices, good selection, good service. What more can I say?

This is the most organized auto part site I've ever used. I will continue using Rockauto.com forever. Thank you for inventing something as useful as this site.

I have a great experience with RockAuto, LLC. Parts are cheaper and delivery was very fast.
I am very happy that I discovered this company.
Thank you RockAuto. :)

Although the entire transaction was completed without human contact, it was quick and easy. RA stocked the part I needed for a thirteen year old automobile at about 50% less than my local parts store. I will pass the word about my experience to friends and family.

I have be buying from ROCK AUTO for over 6 years. I had 1 problem & they bent over backwards to help me. I would recommend them to anyone & have done so.

rock auto is the best place to get your auto parts by far!!!!!!!!!

very good allways good at the right price and all the right parts for your car.

Never been disappointed in anything I have bought from them.

This is really good place to find the hard to find parts that you might need. And it's easy to navigate the site. I have told friends to look here for parts they need

I believe the prices are excellent, the part received was well packed exactly what I ordered, well packed, sent and delivered very fast.

We needed a part that nobody else had. RockAuto came through for us. They delivered in a quick time and the product was in excellent shape.