RockAuto

very easy to use and will use again in the future if necessary.

I had a few great deals with Rockauto. I live in Germany and I am thrilled about the quick deivery to germany and the verg good quality of the parts.
I will always buy all the parts I need in the future at Rockauto.
Thank you very much.
[redacted] from Germany

never a problem parts on time and in great condition

Review: My husband and I ordered parts on Tuesday the 31st. We needed the parts by the weekend so we paid an additional $36.46 to have it 3 Business Day Expressed. The order was shipped the next day Wednesday. So I would assume 3 day shipping would be Friday or Saturday? If I wanted the parts Monday or later I could have done the standard shipping. Why pay $36.46 ? I am not very happy at all so far with this experience. I have worked for companies such as these before so I am not ignorant to how things work. Especially shipping. I triple checked the shipping to make sure it would be here in time. When I placed the order it said for standard shipping it stated estimated arrival of parts as April 6th or 7th. Hence why I chose and PAID for 3 day Express shipping.Desired Settlement: I would really appreciate it if we could be refunded the 3 day express shipping since it will not be received in said time. I am receiving the same shipping as if we had chosen standard.

Consumer

Response:

On Fri, 3 Apr at 5:17 PM , [redacted] wrote:Hi There,

Excellent company. The prices are the best and they ship out fast. Reliable service time and again. Would recommend looking there for parts first, then compare......you'll see.

I have ordered from RockAuto, for many years now. And I have nothing but Good things to say for them. Very good prices, and service....

Just a excellent company. Great service, great parts.. they are my goto source for all auto parts.

awesome customer service! they had 1 left of the part I has been looking for, for the past year and a half! I'm a very happy customer and will certainly patronize there business and spread the word about them.

Since I was told about RockAuto by a co-worker and the great and fast response I receive in getting my parts are the best. I have never had a problem with getting wrong or damaged parts, my order is always right the first time. I won't use anyone else. Thank you RockAuto for excellent service.
Sincerely

This shopping experience could not have been easier. I found everything I was looking for on the website simply and easily. Checkout was straight forward. I will recommend RockAuto to anyone who is in need of automotive parts!

Review: order # 31796926

I ordered a bumper cover that arrived last spring on May 8, 2015. The delivery company refused to deliver it to my home and made me accept it at work, which was most problematic. I went outside to the driver and his semi tractor/trailer and accepted it, but without any time or ability to inspect the product whatsoever since I was at work. Once home, it was unbelievably clear that not only was the product damaged beyond repair by, most likely, a forklift that broke through the box and ruined the part, but someone then attempted to repair the punctured cardboard box with tape, knowing damaged may have been done to the product inside, but sent it on, regardless. The driver also had the box positioned so that the side with the tape covering the damage was facing away from us as I hurriedly loaded the huge box into my truck and ran back in to work.

In communicating with Rock Auto customer service via email beginning the next day, May 9, 2015, I did all they required of me in terms of emailing photos of all the evidence, and even securing a body shop estimate for repair of the bumper cover. I was told on May 12, 2015, by "Josh S." of customer service:

"Please note that claims often take several weeks at minimum and most are completed within 65 days."

It is now December 19, 2015, which is more on the order of over 200 days with nothing--absolutely nothing--in terms of any updates or communication, as promised.

I believe I have shown much patience. Forcing me to accept the product at work with absolutely NO ability to stop and inspect the product, then to discover that not only was it damaged by someone, but the box was merely taped over knowing that there was the tremendous likelihood of damage to the product, yet sent on, regardless. Now, there has been no communication for 7 months, much less reimbursement.

They got their money, sent a part they ruined, have not communicated at all as promised, and have not resolved the matter despite me doing all they required as part of the customer complaint process.

Unacceptable.Desired Settlement: refund

Business

Response:

We apologize for the delay in communications regarding the Concealed Damage claim. The freight carrier states they notified Mr. [redacted] in June regarding the declined claim, and we are not sure why he did not receive that email notification. Damaged item claims are determined at the discretion of the freight carrier. Mr. [redacted] received an Order Confirmation (attached) upon purchasing the bumper instructing him to unwrap and inspect all parts before accepting the shipment. The Bill of Lading he signed reminds the customer to check for damage before receiving the product. We are sorry if Mr. [redacted] did not feel he had enough time to perform the necessary checks, but he released liability for damage by signing the shipping document.

Consumer

Response:

The website is very easy to navigate and ensure you are selecting the correct parts for your vehicle. Prices much better than competitors. Will definitely shop with RockAuto again.

Review: Ordered a product on May 25th with two day delivery. Delivery day is 6/2 even though 2 day shipping cost 18 dollars for a 8 dollar part. Customer service has been unhelpful at this point suggesting I can return the part for a net loss. Poor customer service..:Desired Settlement: Refund difference for expedited shipping

Business

Response:

We apologize for the confusion surrounding this order. Our records show this customer placed an order on May 27th (Tuesday) just after midnight and received it on Monday, June 2nd. Due to unanticipated delays at our warehouse, we added a two business day delay to the part listing in the afternoon hours of Tuesday, May 27th. When the customer called, our representative was misinformed and thought this delay had been there for several days. However, the customer is correct: he paid $18.05 for 2 Business Day Express shipping and actually received Ground-level delivery service (priced at $9.92). For this reason, we agree it is reasonable to refund the customer the difference between 2 Business Day Express and Ground shipping. We have issued a total refund of $8.13 to his original payment method. Once again, we apologize for this late order and hope this customer considers doing business with RockAuto in the future.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

never order parts for rare cars. they never send the correct parts, or are mislabeled in their catalog.

forget about calling customer service. there is nobody ever there, and after many rings you get hung up on.

Even with shipping cost, the price was much less than I could get the same part for at my local store before sales tax.

so far so good

Awesome company that does a fabulous job in customer service. Their parts are always delivered on time without any problems! I'll continue shopping RockAuto for both of our cars needs. Thank you RockAuto, you ROCK!

June 6, 2014 I bought a Rochester carburetor for $261.19 that came with a 90 warranty. Had it put on, and it was no good, the car surged when accelerating, and at idle. When I returned it under warranty I was told I would only get credit for $254.69 towards future purchases. I bought an Edelbrock from Advance Auto, and it worked perfectly. Now I'm out $261.19!
I have spoken to several mechanics in my area, and told them about my experience,one said he would never deal with this company. I don't trust them now, and want others to know about my experience.

Great prices, great service. Got the right parts the first time.

I looked everywhere for affordable lug nut caps for my 2000 Camaro and found them here. Great quality and price, prompt speedy service! I would definitely order from them again and also recommend them to others.