RockAuto

Good prices, Delivery is a little high. Lots of items in stock others do not have.

Rockauto ROCKS!!! I received the parts I ordered on the date as promised. Ordering was simple and easy. They are my go to for auto parts and have referred them to family and friends.

Great parts selection, honest evaluation of quality level, reasonable price, quick delivery. RockAuto saves me a lot of time and money. Recommend to everyone!

Iheir website is easy to use, the parts I order are always the correct ones when they arrive, and they always arrive on time.

Easily found the parts I needed at the best price on the internet. I saved over $400.00 by shopping Rock Auto rather than the big name suppliers !

I've ordered a couple of times so far at Rockauto.com and I've got to say being picky with service, they are the BEST hands down! All their products are authentic and high quality. Very fast shipping even when you chose cheapest option. Rockauto has the most competitive prices on the market and good warranties too!

Timely, accurate, and good value for the money

Review: I ordered some parts from Rock Auto and I installed them on my vehicle without knowing they were the right or wrong parts, I just assumed that a auto parts specialist would know what they are doing. I did some research about these parts and they were in fact the wrong parts. We contacted Rock Auto and they told us that they could not do anything about it. So I took it upon myself to contact [redacted] of Rock Auto and he wouldn't do anything else for me. They hung up on me once on the phone and after that they were very rude to me.Desired Settlement: I just wish to send the wrong parts back to them and get the right ones shipped to me. The right parts cost less than the wrong ones and I don't care if I get my money refunded I just want the right parts please.

Business

Response:

We are very sorry this customer

received mis-boxed fuel injectors in February 2013, when he placed

and received his order. He contacted us 10 months later, 9 months

outside of our 30-day return policy, to notify us that his truck was

running badly and that he investigated the issue. According to the

customer, the poor running was caused by the incorrect fuel

injectors. He determined he received the incorrect fuel injectors by

comparing the part number stamped on them to the part number he

should have received.

We initially informed this customer

that there was no way we could process a return so far outside of our

30-day return policy. Additionally, the fuel injectors he purchased

were on wholesaler closeout (see our policies here:

http://www.rockauto.com/docs/warranty.php

and here: http://www.rockauto.com/lang/en/policy.html#Returns) and

carry only a 30-day warranty. Thus, a return at this point would be

both outside RockAuto's 30-day return policy and not covered under

warranty.

That said, there is clearly some shared

blame in this situation. While RockAuto obviously should not have

shipped him mis-boxed fuel injectors, the customer should not have

installed those fuel injectors and drove on them for 10 months.

At this point, a return of the

incorrect injectors is out of the question. However, we can offer a

negotiated settlement to the customer. If he would be willing to

place a new order for the same 8 fuel injectors, we can offer him a

50% discount off the entire cost of that order. If he is interested

in taking advantage of this negotiated settlement, we require him to

contact us personally, so that we may set it up for him. He must not

place the order before providing verbal or written confirmation to

RockAuto that he is willing to accept the negotiated settlement. We

encourage him to email erica at rockauto dot com at his earliest

convenience, to indicate whether he would like to accept the

negotiated settlement.

Great store to deal with , reply promptly and resolve issues with great speed

I've been ordering from Rock Auto for about 5 years now. I've never had to return anything or use customer support. I've purchased Pronto Filters, Raybestos Brakes / Rotors, Raybestos Struts, Stant Thermostats, Autolite / AC Delco Spark Plugs Wires, and Dayco and AC Delco Belts. Parts are cheap but shipping can be high. They show what items are coming from what location. I own a lot of cars so I try to order similar parts and brands to get each order shipped from the same location. I've noticed the Raybestos stuff is mostly made in China and some of it comes from Mexico. When ordering Raybestos products I try to order the highest quality part Raybestos makes for that one item. I've had no problems with any of parts from Rockauto. Their shipping is UPS ground but always seems to get to my house in 3 to 4 days.

very accurate listing

Excellent in every way!

Part numbers are not always correct.
$2.89 to ship a 66 cent bulb. Really!!
Website is complicated and very unfriendly.
Prices are good

Excellent service, the parts that I buy at the right time came to Ecuador without any problem.
I recommend it 100%.

Ordered bumper cover. Came in a week sooner than said. Looks good ready for paint. Very pleased

Review: I am performing a full engine rebuild on my Fiance's Toyota Camry (I am a certified mechanic). I bought almost all the parts for the car from rockauto.com (around $1,000). One part I purchased was a timing belt component kit which came with the belt, idler pulley, tensioner pulley, and tensioner spring. I installed everything and the bid day came and I started the engine for the first time. It idled fine but at 2,000 rpm the engine died and I heard a loud clang. I discovered that the timing belt shredded which allowed the crankshaft to rotate while camshafts were stationary which caused a couple pistons to collide with the valves. Now I have leaking valves, hours upon hours of work ahead of me, and at least $200 worth of parts that need to be replaced. After further investigation I found out why the belt shredded, it was because of the tensioner spring was too long. I bought another spring from a Toyota dealership and compared them, the rockauto.com spring is significantly longer. This caused my belt to not have enough tension which lead to all the other problems previously stated. I called the rockauto.com customer service number and was told that all they could do was replace or refund the cost of the spring (around $2.00). This was entirely unacceptable considering I have hundreds of dollars worth of damage.Desired Settlement: I would like them to send me a rebuilt cylinder head for a 1997 Toyota Camry with the 4 cyl, 2.2L 5SFE engine as well as a complete upper gasket set. I am not asking to be compensated for my time, but I need these parts and I can't afford to buy them, not after all the money I've already put into this car (especially after the $1,000 I've already spent on their website).

At the very LEAST, I would like a full set of valves and the upper gasket set. This would mean a lot more work for me but it would at least get the car running again.

Business

Response:

We are extremely sorry this customer

experienced the aforementioned trouble with the timing belt tensioner

spring. When he called to let us know about the problem, we

apologized and immediately set up a refund for him for the cost of

the timing belt, $12.49, which he indicated was an acceptable

solution. He called us back over 1 month later to explain the trouble

he discovered with the tensioner spring was due to its length. We are

uncertain why this was not investigated prior to calling with the

problem the first time on August 4. At that point in time, the

customer informed us that only the timing belt was damaged and did

not mention any damage to valves or other engine parts until his

second call regarding the problem on September 9.

RockAuto has a 30-day return policy,

during which parts can be returned for any reason. After that 30-day

return policy expires, RockAuto honors the manufacturer's warranty.

Typically, manufacturers do not cover any extra costs under their

warranty. However, the manufacturer of this timing belt component kit

considers labor claims, but only for the labor costs. The

manufacturer will not consider shipping out parts of a kit that were

not included with the kit in the first place, nor will it absorb

costs for collateral damages to other parts of the vehicle. The

manufacturer will not consider shipping the customer a rebuilt

cylinder head, a complete upper gasket set or a set of valves.

We contacted the manufacturer to look

into submitting a claim for this customer, and our request was

denied. The manufacturer stated the spring length difference should

have been caught before installation. At this point, while we cannot

ship out new parts to the customer that he did not order, we can

offer a settlement refund for the cost of the timing belt component

kit and the proportionate cost of the upper gasket set, approximately

$105. If the customer wishes to take advantage of this settlement

offer, we encourage him to email us directly as soon as possible at:

erica at rockauto dot com.

Consumer

Response:

I have recently purchased several items from this site for different vehicles, they cut cost by eliminating the middle man, which is fine. I however feel the shipping seem to be unreasonably long or the handling time, and the site is very impersonal though fairly user friendly other than the choose for me portion. This site could really be something with the right management and layout. It already has a catchy jingle.

Rockauto is very prompt. Parts are as good as you can get from Checkers or NAPA. No complaints.

I have purchased from RockAuto several times in the past and have had very good service from the company. The orders have been complete and normally arrived ahead of the time quoted.

Excellent customer service. Had a part fail , and the replacement was warrantied without problem. I am an automotive technician and have begun to recommend this business to my family and friends.