RockAuto

Paid for Priority 2 Day shipping still have not recieved

Fantastic! Product accurately described and shipping clearly shown.

I found Rock Auto when they started, I'M Not good on the internet and don't have it. So other than not being able to call in my order without being penalized $5. rock auto is great.

RockAuto.com is awesome I ordered a part in am and it was shipped in same day pm. It was very easy to order and I will definitely go back to them for parts if I ever need parts again.

great service and prices saved me hundreds on parts.

Have ordered from them many times over the years. The one time I had a quality problem with a product they replaced it with a different brand part right away.

I have ordered a few parts from RockAuto, I believe it is the best an easiest way to shop for Auto Parts, RockAuto makes it so easy a kid could do it, I had to return an item, in 3 days I had my money back in my account, That Is Awesome Thank You RockAuto

For two days I tried repeatedly to place an order using a VISA card. Every time I arrived at a VISA verify screen I was told to complete certain information and then press submit. There is no submit icon. Thus no order placed. Changed to Master Card problem solved.

easy to navigate parts lookup, customer service goes the extra mile. parts are always as described, best price i've found anywhere, arrive undamaged and fit perfectly. any parts I need I buy from RockAuto.

Excellent company to deal with, orders always arrive in
timely fashion. Good products.

Low prices, Great Parts, Parts came 4 days a head of due date Love it. I will be doing business with Rock again soon on my 1974 dodge truck, I am rebuilding.

I ordered 2 strut assemblies, 2 rear shocks and 2 ABS speed sensors from Rock Auto. After 3 months, the front left strut assemble failed, resulting in complete tire failure for 2 brand new tires. Rock Auto would not assist in the new tire replacement and the return process was a complete nightmare. Additionally, I needed to return the 2 ABS sensors to Rock Auto. They forced me to return them to 2 separate warehouses and would not allow me to return them to one warehouse. This caused me to pay double for return shipping. I spoke with [redacted], extension 153, who was extremely argumentative and would not allow me to talk to a supervisor. This conversation took place on 11/18/2014. I am very upset with the company and would never do business again.

Very Helpful And Knowledgeable Phone Sales Reps and VERY FAST SHIPPING.

My Order Was Shipped Out In 1 Hour!!

Review: I ordered several parts from Rockauto.com for my Hyundai Sonata after a car accident. All parts were received and my boyfriend signed for them when they arrived at 9PM on friday 11.15. We did not think to make the driver wait while we individually opened each box and inspected the parts. When we opened the packaging around the hood, we noticed that there was significant damage. The hood was dented in several places. I reached out to Rock Auto on 11.19 and advised of the issue. They advised that we take the hood to a professional and have an estimate done to repair it before they will do anything to assist us. I advised them that this is not a possibility as I do not have a truck and cannot take the hood to have an estimate done. I referred them back to their return policy (which I have included below). I was in communication with several different representatives via e-mail and they all requested pictures of the damage and the packaging. I sent them the original photos, the additional photo that they requested of the entire hood, and the additional photos that they requested of the packaging. I received a damaged product and requested a full refund including shipping. My car has since been completely repaired after I had to pay for another hood from a different company and I still have a damaged hood sitting in my kitchen. Rock Auto is no longer responding to my e-mails. I have received terrible customer service from this company since the day that I reported the issue. No one wants to take responsibility for this. Not only are they non-reponsive but my boyfriend has called several times on my behalf only top speak with representatives who refuse to put a manager on the line and one even hung up on him.

Return Policy Included Below

Returns

Everything we sell is returnable for full part cost credit within 30 days (except certain special order and discontinued items identified in our catalog as "No Return"). If you're not satisfied with something or you just decide you don't need it, you can obtain return instructions using our Order Status & Returns page or by sending e-mail to [email protected] (in your email, please tell us your order number, the part number and the reason for the return). If a part doesn't fit, don't try to "make it fit" and risk damaging the part or your car (or yourself). We won't accept responsibility for any costs exceeding the cost of the part (and you don't need the aggravation of doing a job twice!) so please inspect the part before you start the repair.

Returns go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions in the package to receive credit. Check that the parts are complete and in their original unmarked manufacturer part boxes (cores must be returned in the box the new part came in). Put the part boxes in a shipping box - returns sent in just the manufacturer's packaging may not be refundable if the original box is damaged in shipping. Please don't paint the part, install the part or throw away the box until you're sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging.

Shipping charges are not refundable unless the return is due to our mistake. If you decide you don't need a part, we don't mind taking it back but we can't recover the shipping cost. You do have the option of generating a return shipping label for a return from the Order Status & Returns page. The shipping amount will be deducted from your refund. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.

Refunds typically take up to five business days to be issued. Refunds will be issued in the same form as the original payment (eg, if we received a payment by credit card, then we will issue a refund to that same credit card). Payments excepted from this policy include wire transfers, EFTs (electronic funds transfers), or any other cash payment for which we cannot issue refunds in kind. In these cases, a refund will be issued with a store credit or a U.S./Canadian dollar check. Once a refund has been issued, we send a confirmation by email. Providing us with a return tracking number will ensure a faster refund time. If you entered the return tracking information into the Order Status & Returns page, you do NOT need to email us, as we will already have the tracking information on file.Desired Settlement: I would like a full refund and for Rock Auto to send me a shipping label to return the damaged part

Consumer

Response:

On Thu, Jan 2, 2014 at 3:07 PM, <[redacted]> wrote:

Thank you for your quick attention to this matter. I am satisfied with the outcome, as this is exactly what I asked Rock Auto for to begin with. Have a wonderful day!

Thank You

Great website, great prices, great selection

Review: I was quoted one shipping rate at the time of my order and charged an entirely higher shipping rate without my approval on my credit card. When I attempted to resolve this situation with the company, Rock Auto, on 8/9/14 through their customer service representative, I was told, they dont have time to call everyone with a PO Box to resolve shipping issues.I was quoted 2 packages would be shipped at a cost of $13.40 and $13.30 for a total of $26.70. When I checked my email confirmation, I noted that the items shipped for $70.10. I was never contacted to approve these additional shipping charges. Rock Auto contends that they do not have to notify customers of increased shipping fees, and my position is that unless I authorize additional charges, especially of an exorbitant amount, yes they should notify customers far above what was quoted. I find their policy lazy and unethical.Desired Settlement: I feel I am owed the difference of what I was quoted and what I was charged for shipping since I never authorized the additional amount.

Business

Response:

Before the

customer submitted her order by clicking “Place Order,” our final

checkout page showed that shipping costs to the P.O. Box she chose as

a shipping address were $70.10. After she placed her order we showed

an order confirmation screen and emailed an order confirmation, which

both also showed this shipping cost. No refund will be issued.

Consumer

Response:

Had available inventory at the best price when no one else had carburator in stock, nor had "when available" date.

Good company to do business with. Trustworthy and no hassle returns. I would recommend them to friends.

Rock Autos prices are always low and shipping is Fast. The products are of great Quality even the cheapest parts in the selection.

First of all it is very hard to get a number to contact someone or even to obtain the right number so you can get help with making a purchase. 2 numbers later I get a Latino women with whom I expressed what I wanted and how can I find it on the catalog. She asked if I was going to purchase it today, I replied, yes if you can tell me, do you have this part. She asked again, will I be paying for it today,By then I was getting very [redacted] and yelled that if you have the ** part I will buy it today, right now; what part is it that you do not understand me. I then just hung up the phone.