RockAuto

I've always received my order on or before the day it was supposed to arrive and I always saved between 30%-50% from what the part stores charge. Any time I've had a problem with an order, my money was always refunded within a few days or a new part was sent out promptly. Rockauto has always worked very well with me to get my parts to me or resolve any problems, which I haven't had many problems at all. RockAuto will always be my parts store.

Very happy with product received, with prices, and time frame in which product was received.

once I learned how to navigate the site I found it very easy to search for parts for my truck with ease...and saved a ton of money in the meantime!

Great place to order my parts from. Great price. No problems encountered. The parts arrived on time as promised on the delivery date.

same quality as your big box store but lower prices. this is the fifth time I have ordered parts through rock auto... I have never had any regrets. the brand selection is more diverse than other auto websites and so far no second tier quality issues.

Minor problem with an item purchased. Their customer service agreed to a quick resolution. Problem solved. I am more than confident in Rock Auto and will certainly remain a dedicated customer.

One wrong part of four was shipped, but return was smooth and correct part shipped quickly. Have ordered in the past with no problems.

Best prices around and huge selection of automotive parts.

I've been using RockAuto.com for the better part of a year now. Their prices cannot be beat for the most part and their shipping cost are very reasonable. Always quick to send out anything I've ordered and always arrives in a timely fashion.
If something needs returning, the return process is a snap. Such case when I ordered incorrect brake pads for a friends vehicle. Even with return shipping costs though, it was still less expensive had I gone to a local parts store.
I tell anyone and everyone that if the car can wait a couple days, RockAuto.com is the way to go.

This site was a God send! The prices can't be beat! I will be sure to tell everyone about this great money saver!!!

Rock auto is awesome, most of the time you can save a lot of money buying here over a regular chain parts store.

I have ordered numerous times from RockAuto and have always been impressed enough to recommend them confidently to other people I know. They have a wide selection of brand name products, good prices, fast shipping, and a very responsive customer service department. I have only good things to say!

I am very pleased with the service. Good quality parts and
Zoomable pictures to view what your purchasing. Shipping could be a little quicker when it says in stock.

Ordered a starter and it came. Even came with trouble shooting instructions. Quality brand new part, just as described.

rock auto customer service,tech data,shipping and price could not be better. great people and llc.

I placed order 2/12/15. I checked the FedEx status several times and the website was never updated, all it said was “waiting for label to be created.”
An email was sent to customer service to check what was going on. The response from one of your customer service members was that our order was lost in the warehouse and that another shipment would be sent out ASAP.
To my surprise, on Thursday 2/26 I received both shipments. Even though I was told the 1st order was lost in the warehouse.
Then, on Friday 2/27, I received an email from [redacted] stating that I needed to return one of the packages due to your error. I replied with “Will FedEx be coming to pick up the package?” A simple question, as this was the company’s error and almost all of the other companies I do online business with will arrange to something more convenient.
I asked a simple question and said it wasn’t convenient for us to drop the package off at FedEx and I felt as if [redacted] jumped to conclusions and basically threatened that if I didn’t return the package I would be “marked as a customer we could no longer do business with.” Again, my original order was lost in the warehouse (Rockauto's error) and was told that a replacement package would be sent. I have no problem sending back one of the packages, but feel as though since this is a error on Rockauto's end and should have made it more convenient to return one of the packages.
Rockauto may pride itself on having a great selection of parts at good prices, but one thing the company cannot pride itself on is excellent customer service. Please don’t worry about “marking us as customers you could no longer do business with” as I will gladly make a point to never do business with your company again and will make sure to spread the message.

Wow. Great part and even better price! Part also showed up ahead of expected delivery date. Thanks Rock Auto!

Review: this is the 3rd order in a years time that does not fit. after talking with [redacted], and [redacted] (who wouldnt even try to refund at all) guy trying to get a refund I was told I would have to pay for shipping to return. you sent me a part that does not fit and is visually very different from my cars part. simple . not my fault. give refund. I even sent pics to yopur company and [redacted] saw and agreed they do not look alike ( I sent pics on my own accord because the manager acted like I was lying just to get a refund. (really stupid thing if you want repeat buisness). I will be going to my bank tomorrow and be filling a dispute over this inexpensive part just so you will have to give me my money back. I suggest any other customers do the same. just go to your bank and fill out a form and as long as your not lying you will get your money back.Desired Settlement: do whatever you want. ive already decided your company has went downhill.

Business

Response:

We're glad this customer decided not to

file a dispute and that we reached a resolution after this complaint

was filed, but apologize this wasn't resolved more quickly. He

ordered a wiper blade that didn't fit. We verified that our catalog

listing is correct for this vehicle application, so we're not sure

why it won't work for the customer. We resolved this with the

customer by providing a full refund for the part.

Superior service and prices, certainly american greatness and identity. THANK YOU. [redacted]

Review: Seller sent me a misrepresented item. The box had the correct product number, but the part inside had a different product number, and was not the correct item. They said that they would replace the part. They later called again and said they did not have the part anymore and were going to give me a refund and a 5% discount. No discount was given! Called again and customer service rep. said that we will not be receiving a discount. So now a lie has been done on behalf of this company. I feel that a multi-million dollar company such as this one could do whats is right to rectify their blunder. They have wasted my time for the most part. I have been a customer for many years.Desired Settlement: A replacement part of higher or equal value.

Business

Response:

We're sorry this customer received a misboxed alternator. Since this part number was out of stock when we tried to reship it,

we provided a prepaid return label to return the part at our cost.

The customer has been refunded in full for the wrong part.

The customer may have misunderstood when our representative explained

our repeated customer discount offer. Unrelated to the misboxed part

on this order, our representative explained that repeat customer

discounts are sent out a few weeks after a new order is placed. Since

this customer placed an order at the end of December, a

computer-generated discount code worth 5% off the merchandise value

of future orders was sent to the customer via the email address put on the order.