RockAuto

Very impressive parts source!
Web page is user friendly. By that I mean, if you are a real mechanic who knows what you are looking for, you can get straight to it, no fluff.
I have found nearly non-existent parts for a 50 year old engine, and am really thankful for this company.

Very easy instructions to follow, price is much more reasonable than Amazon ETC,ETc,

Have a good inventory of hard-to-find car pieces and very competitive prices!! Very good experience and service.

Found the part I needed.

Very fair and professional. they supplied exactly what I needed for the best price imaginable (complete cam drive system and water pump for my '02 Suzuki). Even with cross-shipping and cross border, the parts arrived, well packaged, on the exact predicted shipping date. I couldn't be more pleased.

I have been doing business with Rock Auto for several years and have received nothing but the best in quality in parts and service.

I am very pleased with rock auto so far. I have ordered alot of parts and have yet to get a wrong or defective one.

Outstanding and very user-friendly web site. Easy to find what you're looking for, available parts well-described, prices clearly shown and shipping costs are reasonable.

Excellent parts availabile, Lowest pricing I have found anywhere.

Great company to work with. Very helpful. Great variety of product options. Quick shipping.

They have everything. Easy to find correct part. Fast shipping.

I am extremely satisfied with the availability of parts and prices and the timely shipping of them, how ever, since I live in the great white north (Canada) the return for core items is quite cumbersome. I still shop here!!!!

Review: I ordered an AC Compressor, AC Expansion Valve, AC Receiver/Drier Dessicant Element, and AC Condenser from Rock Auto on 13Jul2015 for $432.42. The parts were delivered 16Jul and 17Jul and installed by my mechanic 21Jul, who charged me $403 for the labor. My mechanic is rock solid, I've been going to him for over 10 years without issue, and the price he charged me was $150 less than the local dealerships, who quoted the job at $550 for labor. Two days after the install, I returned to my mechanic on 23Jul and reported that the AC was not working. He took a look and said the AC compressor sent by Rock Auto was defective and would need to be replaced.

When I called Rock Auto customer service on 25Jul, they said that I could return the AC compressor for a full refund but that I would not be recompensed the $403 it took to pay my mechanic to install a defective compressor.

I didn't want to go to a dealership to fix this problem, since they are going to charge a hefty markup for the part(s) and overcharge for the labor, but at least they would stand behind the part they are selling me, and if it were defective, it would be on them to replace it with one that works and do the replacement without charging multiple install/uninstalls. I can't expect my mechanic to do a second AC system replacement job pro-bono because he feels bad about me being sent a defective part the first time.Desired Settlement: Seeing as there was no way to identify that the compressor was defective until after the install was performed and paid for, Rock Auto should recompense me for the labor, in addition to the cost of parts, for a return of the defective compressor. Otherwise, their sending me of a defective part becomes a $403 loss for me and an assurance that they will lose my business (why would I buy a part from them if I know it could cost me that much money in addition to the aggravation?). It's bad enough that I've driven the whole of July without a functional AC, missed work while my car was being worked on, and had to go thru the process of having my mechanic work on the car for a part that was defective anyway. I shouldn't lose $403 (plus shipping, if they aren't going to pay that either) on a game of Rock Auto Roulette.

Business

Response:

Our

Warranties page explains that, like other retailers of branded

products, RockAuto does not offer any product warranty of our own--we honor the warranty

provided by the manufacturer of the product. Warranties offer only

replacement of the defective part with another part: no cash refunds

and no reimbursement of labor costs, shipping costs or other expenses

(http://www.rockauto.com/docs/warranty.php).

If a part fails and is reported within our 30 day return window,

RockAuto does allow a return for a refund of the part cost (rather

than replacement only) and shipping costs as a courtesy to our

customers. As our representative explained, the

customer can set up a return using our Order

Status and Returns link but RockAuto does not reimburse for labor costs.

Since

in this particular case the manufacturer may be willing to consider

a labor claim, after the customer has reported the

problem and completed the online return process using our Order

Status and Returns link, a representative from RockAuto will be in

contact with the customer to explore this labor claim possibility via

the manufacturer as long as the part was ordered and installed

correctly.

Very easy to locate parts in the catalog and the order process is very streamlined and user friendly. Since this is my first order with RockAuto I am anxious to see how well the orders are filled and shipped.

Review: I ordered parts through their website that did not fit. Their website was not clear that their were multiple parts for the same car. The website is broken down by make and model, leaving the consumer to believe that everything purchased under that category would fit the model it is specified. They do not provide any checkout warnings or any other warnings that state that their are multiple different parts that fit the car.

They have a small line that is irrelevant and unless you know everything about cars - it useless to you to be able to make the right judgement ont he parts you need.Desired Settlement: I want my refund that they agreed to, PLUS shipping costs $17 to return the items to their facility. They claim I am responsible for the shipping costs. I do not agree. They failed to provide me enough information about the part to make an informed decision on the purchase.

Business

Response:

This

customer ordered rotors that our listing specifies is for vehicles

whose 7th and 8th digit of their VIN is 1K and whose rotor

diameter is 312mm. He reports that his original rotors are smaller

than the ones he ordered. Other listings show different (smaller)

rotor diameters, indicating multiple options available for the

vehicle. Our Help

page explains under “Choosing A Part,” that “All parts

listed fit the year/make/model/engine combination you chose. But if

there are limiting factors.. they will be listed in the description.

Please read listings carefully to ensure they match your

application.. if a feature listed is not true of your vehicle,

please choose a different part.”

The limiting factor details in the part

listing do not match the customer's vehicle. As

our Help page explains, every part we sell may be returned within

30 days for a refund of the part price. Shipping charges are not

refundable unless the return is due to our mistake. Since we shipped

what the customer ordered but the customer did not order correctly

for their vehicle despite clear part listings and a explicit

explanation of how to use our catalog, the customer is welcome to

return the parts but is responsible for all shipping.

Consumer

Response:

I had trouble with the final link to check out after entering all of my shipping and billing information on the mobile site. Other than that, it was a very pleasant experience.

I am a dedicated DIY and have spent about $3000 over the past 5 years with Rock Auto. The parts have always been the correct fit with the specified quality. I have had a couple of returns in cases where I incorrectly identified the part from my own error and the return service was quick, accurate and in accordance with their stated return policies.

Great site Great service

Awesome service. Great prices. Super fast Delivery!

Have been holding off on buying brakes for my car, because of the price from other auto parts stores. RockAuto prices are so much cheaper. Thumbs Up!!