Rhapsody

Hello [redacted],Thank you for recently contacting Napster Customer Support. We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused.One of our representatives tried to contact you regarding this complaint...

regarding unable to access the Napster Subscription, but reached your voice mail. There was account under the email address  [redacted]-[redacted], that was created on 08/07/2015 for an annual subscription was canceled as you had filed a dispute against the charges with your bank on 09/02/2016.We see that you had contacted our chat support and activated the Napster Subscription with 7 days free trial.Since you had disputed the charges with your bank, your credit card may be blacklisted by your bank and you may not be able to use the same on our website. Please contact the bank and whitelist the same or you can update a new credit card and re subscribe for the membership.If you have additional questions or concerns please contact [redacted].Thank you,Napster Customer Support.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is outstanding to me. I appreciate them helping me.Sincerely, [redacted]

Hello [redacted], Thank you for recently contacting Napster Customer Support.  We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused. We tried to reach you at [redacted] but was unsuccessful. If you...

still need help, please reply to reschedule, or you can chat with us by clicking the link http://on.rhap.com/napchat Monday to Friday: 6:00am to 6:00pm PST & Saturday to Sunday: 6:00am to 5:00pm PST from 6AM to 6PM Pacific time. You can also send us your contact details to [email protected] and one of our support agent would help you to locate your account and address this issue. If you have additional questions or concerns, please contact us through support site help.napster.com Thank you, Napster Customer Support.

Hello [redacted],
Thank you for recently contacting Rhapsody Customer Support.
We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused.
One of our representatives contacted you regarding this complaint regarding charges...

from Rhapsody. There was account under the email address [redacted]@gmail.com, that was created on 12/27/2014  for a monthly Rhapsody Premier Subscription. As per your request, we have canceled the subscription and refunded last 3 charges in the amount of $29.97(3 X $9.99). Since the account was canceled, we will ensure that you will not be billed for this account in future.
If you have additional questions or concerns please contact help.rhapsody.com.
 
Thank you,
Rhapsody Customer Support.

Hello [redacted],Thank you for contacting Napster Customer Support.  We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused.One of our representatives contacted you regarding your complaint on the changes from...

Rhapsody to Napster. On July 2016 we had consolidated to one brand, and rename Rhapsody with an updated and refreshed Napster brand. Napster is widely viewed as the stronger brand and will be the new global brand for our company. The goal was to reintroduce Napster as a powerful music brand by taking advantage of the rich heritage and equity it has with its name and logo. Within the new architecture Napster will be the top brand, allowing for different membership tiers and apps.We understood that unfortunately you have not received any notification regarding the name change from Rhapsody to Napster that was notified via email to all our customers and also the same was updated on our website. If you have additional questions or concerns please contact help.napster.com.Thank you,Napster Customer Support.

Hello [redacted],
Thank you for recently contacting Rhapsody Customer Support.
We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused.
We tried to contact you multiple times with the number provided and the alternate...

number which we received through email, However it reached voice mail. Upon checking your account information with your name and zip code, we were able to locate an account under the email [redacted]@gmail.com, there was an account created on 01/14/2015 for a month free trial was already canceled on 01/04/2016. We will ensure that this account will not be billed in future.
If you believe someone has fraudulently used your credit card, contact your card company immediately. They have a process to investigate and depending on the outcome of that investigation may refund charges to you.
Rhapsody has no way to independently obtain your information. Rhapsody accounts can only be created by signing up and entering accurate and complete billing information.
If you have additional questions or concerns please contact help.rhapsody.com.
Thank you,
Rhapsody Customer Support.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com: To Whom It May Concern:I was able to update my credit card. No longer a need for the complaint. Please take down the complaint and close the case. Thank you very much for all your help. [redacted]

Hello [redacted],Thank you for recently contacting Rhapsody Customer Support.We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused.One of our representatives contacted you regarding this complaint regarding...

charges from Rhapsody. There was account under the email address "[redacted]@[redacted] that was created on 01/31/2013 for a month free trial. As per your request, we have canceled the subscription and refunded last 3 charges in the amount of $29.97 ($9.99 X 3 months). Since the account was canceled, we will ensure that you will not be billed for this account in future.ThanksRhapsody Customer Support

Hello [redacted],
Thank you for recently contacting Rhapsody Customer Support. We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused. One of our representatives tried to contacted you multiple times regarding...

this complaint, but reached voice mail. There was account under the email address [redacted], that was created on 01/29/2014 in the $1 for 3 months promotional offer and was charged monthly from 04/01/2015. As per your request, we had canceled the subscription and refunded the last 3 charge on 02/01/2016,however since we did not see any usage on this account, we had also processed the refund for the remaining 8 charges in the amount of $79.92($9.99*8). Since the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Rhapsody Customer Support.

Hello ***, Thank you for recently contacting Napster Customer Support.  We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused. One of our representatives contacted you over the phone regarding...

this complaint and upon checking your account, we found the account was in suspended status and as per your request, we have reactivated the "RhapsodytoGo" Annual membership plan and you can continue using this membership without any issues. If you have additional questions or concerns please contact help.napster.com.Thank you,Napster Customer Support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I solved the problem by getting [redacted] to cancel the transaction.  When I tried to contact Rhapsody back, the number called from was disconnected.  Rhapsody did not solve anything. [redacted] did.
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Thank you for contacting Rhapsody Customer Support.
We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused.
One of our representatives contacted you regarding this complaint but reached voicemail. There...

was an account under the email address "[redacted], that was created on 04-22-2016 for a month free trial. As per your request, we have canceled the subscription in the free trial. Since the account was canceled, we will ensure that you will not be billed for this account in future.
If you have additional questions or concerns please contact help.rhapsody.com.
Thank you,
Rhapsody Customer Support.

Hello [redacted],
 
Thank you for recently contacting Napster Customer Support.
We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused.
One of our representatives contacted you regarding this complaint regarding...

charges from Rhapsody. There was account under the email address [redacted]@Comcast.net, that was created on 02/26/2008  for a quarterly Rhapsody All Access Subscription, that was canceled on 04-17-2011. We were able to locate an another account under the email [redacted]@outlook.com for Napster Premier was created on 07/25/2013 for a monthly subscription. As per your request, we have canceled the subscription. Since the account was canceled, we will ensure that you will not be billed for this account in future.
If you have additional questions or concerns please contact help.rhapsody.com.
Thank you,
Napster Customer Support.

Hello [redacted],
Thank you for recently contacting Rhapsody Customer Support. We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused. One of our representatives contacted you regarding this complaint. There was account...

under the email address [redacted], that was created on 01/31/2013 for a month free trial and was charged monthly from 03/03/2013. The account was signed up by Ms. [redacted]. As per your request, we have canceled the subscription and refunded the last charge in the amount of $ 9.99. Since the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Rhapsody Customer Support.

Hello [redacted], Thank you for recently contacting Napster Customer Support.  We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused. One of our representatives contacted you regarding your...

complaint on log in issue with Napster. There is an account under the email address [redacted]@gmail.com, that was created on 12/04/2011 for an annual Napster Premier Plus Annual Subscription for $96. As per your request we have reset the password and you are able to log in to your account. We are sorry to hear that the downloaded tracks were missing, however, if you uninstall and reinstall the Napster app, the tracks will be deleted, hence we recommend you to redownload the tracks.If you have additional questions or concerns, please contact help.napster.com.Thank you,Napster Customer Support.

Hello, [redacted] Thank you for recently contacting Napster Customer Support.  We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused.We have every desire to address your needs and provide the best...

solution available to resolve your issue. One of our representatives contacted you regarding your complaint on unable to search music and shuffle songs from the library on your Windows 10 Napster App and assisted you through remote access on how to search for music. Unfortunately shuffle option is currently not available yet, however, we have added this to our list of feedback and hope we'll be able to start working on it very soon. Thank you very much for your patience and understanding!If you have additional questions or concerns, please contact us at [email protected] you,Napster Customer Support.

Hello [redacted],
 Thank you for recently contacting Napster Customer Support.  We are in receipt of your complaint through Revdex.com. Firstly, I apologize for all the inconvenience which has been caused. One of our representatives contacted you regarding your complaint...

on charges from Napster. There was account under the misspelled email address [redacted], that was created on 05/22/2015 for a monthly Napster Premier Subscription with a 14 days complimentary. As per your request, we have canceled the subscription and refunded the last charge in the amount of $9.99. Since the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Napster Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]