Rhapsody

Hello ***, Thank you for contacting Rhapsody Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused One of our representatives contacted you regarding this complaint but reached voicemailThere was an account under the email address " [redacted] , that was created on 04-22-for a month free trialAs per your request, we have canceled the subscription in the free trialSince the account was canceled, we will ensure that you will not be billed for this account in future If you have additional questions or concerns please contact help.rhapsody.com Thank you, Rhapsody Customer Support

Hello [redacted] , Thank you for recently contacting Napster Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been causedWe tried to reach you at [redacted] but was unsuccessfulIf you still need help, please reply to reschedule, or you can chat with us by clicking the link http://on.rhap.com/napchat Monday to Friday: 6:00am to 6:00pm PST & Saturday to Sunday: 6:00am to 5:00pm PST from 6AM to 6PM Pacific timeYou can also send us your contact details to [email protected] and one of our support agent would help you to locate your account and address this issueIf you have additional questions or concerns, please contact us through support site help.napster.com Thank you, Napster Customer Support

Hello [redacted] , Thank you for recently contacting Rhapsody Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused One of our representatives contacted you regarding this complaintThere was account under the email address [redacted] @yahoo.com, that was created on 06/03/for a days free trial and was charged monthly from 06/18/As per your request, we have canceled the subscription and refunded all the charges in the amount of $89.91($9.99*9)Since the account was canceled, we will ensure that you will not be billed for this account in future If you have additional questions or concerns please contact us at [email protected] Thank you, Rhapsody Customer Support

Hello ***, Thank you for recently contacting Napster Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been causedOne of our representatives contacted you regarding your complaint on charges from NapsterThere was account under the misspelled email address [redacted] , that was created on 05/22/for a monthly Napster Premier Subscription with a days complimentaryAs per your request, we have canceled the subscription and refunded the last charge in the amount of $Since the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Napster Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yes we were contacted by Rhapsody and they said no more charges will be charged to me! Thank you for your quick response in handling this complaint!Sincerely, [redacted] ***

Hello [redacted] ,Thank you for recently contacting Napster Customer SupportWe are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused.One of our representatives contacted you regarding this complaint regarding charges from NapsterThere was account under the email address [redacted] , there was an account created on 12/03/for a month free trialThe account was already canceled due to non-payment on 07/04/We will ensure that this account will not be billed in futureIf you believe someone has fraudulently used your credit card, contact your card company immediatelyThey have a process to investigate and depending on the outcome of that investigation may refund charges to you.Napster has no way to independently obtain your informationNapster accounts can only be created by signing up and entering accurate and complete billing information.If you have additional questions or concerns please contact help.napster.com.Thank you,Napster Customer Support

Hello [redacted] , Thank you for recently contacting Napster Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused One of our representatives contacted you regarding this complaint regarding charges from RhapsodyThere was account under the email address [redacted] @Comcast.net, that was created on 02/26/ for a quarterly Rhapsody All Access Subscription, that was canceled on 04-17-We were able to locate an another account under the email [redacted] @outlook.com for Napster Premier was created on 07/25/for a monthly subscriptionAs per your request, we have canceled the subscriptionSince the account was canceled, we will ensure that you will not be billed for this account in future If you have additional questions or concerns please contact help.rhapsody.com Thank you, Napster Customer Support

Hello [redacted] , Thank you for recently contacting Rhapsody Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused We tried to contact you multiple times with the number provided and the alternate number which we received through email, However it reached voice mailUpon checking your account information with your name and zip code, we were able to locate an account under the email [redacted] @gmail.com, there was an account created on 01/14/for a month free trial was already canceled on 01/04/We will ensure that this account will not be billed in future If you believe someone has fraudulently used your credit card, contact your card company immediatelyThey have a process to investigate and depending on the outcome of that investigation may refund charges to you Rhapsody has no way to independently obtain your informationRhapsody accounts can only be created by signing up and entering accurate and complete billing information If you have additional questions or concerns please contact help.rhapsody.com Thank you, Rhapsody Customer Support

Hello, *** Thank you for recently contacting Napster Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused.We have every desire to address your needs and provide the best solution available to resolve your issueOne of our representatives contacted you regarding your complaint on unable to search music and shuffle songs from the library on your Windows Napster App and assisted you through remote access on how to search for musicUnfortunately shuffle option is currently not available yet, however, we have added this to our list of feedback and hope we'll be able to start working on it very soonThank you very much for your patience and understanding!If you have additional questions or concerns, please contact us at [email protected] you,Napster Customer Support

Hello ***, Thank you for recently contacting Rhapsody Customer SupportWe are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been causedOne of our representatives contacted you regarding this complaintThere was account under the email address [redacted] , that was created on 01/31/for a month free trial and was charged monthly from 03/03/The account was signed up by Ms [redacted] As per your request, we have canceled the subscription and refunded the last charge in the amount of $ Since the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Rhapsody Customer Support

Hello [redacted] , Thank you for recently contacting Rhapsody Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused One of our representatives contacted you regarding this complaint regarding charges from RhapsodyThere was account under the email address [redacted] @gmail.com, that was created on 12/27/ for a monthly Rhapsody Premier SubscriptionAs per your request, we have canceled the subscription and refunded last charges in the amount of $29.97(X $9.99)Since the account was canceled, we will ensure that you will not be billed for this account in future If you have additional questions or concerns please contact help.rhapsody.com Thank you, Rhapsody Customer Support

Hello [redacted] , Thank you for recently contacting Rhapsody Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused One of our representatives contacted you regarding the charge of $95.90,which is an authorization hold, when you tried to upgrade to Annual subscription and later downgraded to monthly subscriptionThe amount held is temporary and not a chargeYour credit card company controls the amount of time it takes to release the holdThe hold may temporarily reduce the amount of available credit on your card If you have additional questions or concerns please contact help.napster.com Thank you, Napster Customer Support

Hello [redacted] , Thank you for recently contacting Napster Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been causedOne of our representatives contacted you regarding your complaint on log in issue with NapsterThere is an account under the email address [redacted] @gmail.com, that was created on 12/04/for an annual Napster Premier Plus Annual Subscription for $As per your request we have reset the password and you are able to log in to your accountWe are sorry to hear that the downloaded tracks were missing, however, if you uninstall and reinstall the Napster app, the tracks will be deleted, hence we recommend you to redownload the tracks.If you have additional questions or concerns, please contact help.napster.com.Thank you,Napster Customer Support

Hello [redacted] ,Thank you for recently contacting Rhapsody Customer Support.We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused.One of our representatives contacted you regarding this complaint regarding charges from RhapsodyThere was account under the email address " [redacted] @ [redacted] that was created on 01/31/for a month free trialAs per your request, we have canceled the subscription and refunded last charges in the amount of $($X months)Since the account was canceled, we will ensure that you will not be billed for this account in future.ThanksRhapsody Customer Support

Hello [redacted] ,Thank you for contacting Napster Customer Support We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused.One of our representatives contacted you regarding your complaint on the changes from Rhapsody to NapsterOn July we had consolidated to one brand, and rename Rhapsody with an updated and refreshed Napster brandNapster is widely viewed as the stronger brand and will be the new global brand for our companyThe goal was to reintroduce Napster as a powerful music brand by taking advantage of the rich heritage and equity it has with its name and logoWithin the new architecture Napster will be the top brand, allowing for different membership tiers and apps.We understood that unfortunately you have not received any notification regarding the name change from Rhapsody to Napster that was notified via email to all our customers and also the same was updated on our websiteIf you have additional questions or concerns please contact help.napster.com.Thank you,Napster Customer Support

Complaint: [redacted] I am rejecting this response because: Where is the refund? You only refunded $39.00Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I solved the problem by getting [redacted] to cancel the transaction When I tried to contact Rhapsody back, the number called from was disconnected Rhapsody did not solve anything [redacted] did Sincerely, [redacted]

Revdex.com: To Whom It May Concern:I was able to update my credit cardNo longer a need for the complaintPlease take down the complaint and close the caseThank you very much for all your help [redacted] *** [redacted]

Hello [redacted] , Thank you for recently contacting Rhapsody Customer Support We are in receipt of your complaint through Revdex.comI am sorry to hear that our resolution is not upto your satisfactoryWe tried to contact you multiple times but it reached voice mailUpon checking your account information with your name and email address, we were able to locate an account under the email [redacted] there was an account created on 05/03/was already canceled onlineWe will ensure that this account will not be billed in futureHowever, you said you had created another account with [redacted] , but we are unable to locate that accountWe have an option to locate the [redacted] account with the Invoice ID which you can find on the [redacted] statementIf you can contact us with that Invoice ID, we would be able to locate the account and cancel the same If you have additional questions or concerns please contact help.rhapsody.com Thank you,Rhapsody Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]