Rhapsody

Hello ***,Thank you for recently contacting Rhapsody Customer Support. We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused. One of our representatives contacted you regarding this complaint about $
charge and to cancel the subscriptionThere was account under the email address ***, that was created on 05-03-for a days free trialRhapsody may check the validity of your credit card by using an authorization holdThe $held is temporary and not a chargeYour credit card company controls the amount of time it takes to release the holdThe hold may temporarily reduce the amount of available credit on your cardWe see that you have canceled the subscription in the free trialSince the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Rhapsody Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,
We are in receipt of your updated complaint through Revdex.comFirstly, I apologize for all the inconvenience that has been caused
Upon checking our records, I see that only charges have been refunded and the other charges, which we did refund, do not appear in your PayPal accountWe are currently investigating this issue with our financial department and working on a possible resolution for the refundsAfter this investigation, we will be contacting you to update you on the status of the refund
If you have additional questions or concerns please contact help.rhapsody.com
Thank you,
Rhapsody Customer Support

Hello ***,Thank you for recently contacting Rhapsody Customer Support.We are in receipt of your complaint through Revdex.comI am sorry to hear that our previous response was not satisfactory.We tried to contact you multiple times but was unable to reach youAs per our policy, we will not refund any charges that was disputed as unauthroized purchase.Since the account was created by you with your email address only***@gmail.com, as a one time customer exception, we will process a manual check refund, which will reach you with in 2-weeks to your address ** *** *** ***, NJ 07470.Since the account was canceled, we will ensure that you will not be billed for this account in futureIf you have additional questions or concerns please contact help.rhapsody.com.Thank you,Rhapsody Customer Support

Hello ***,Thank you for recently contacting Rhapsody Customer Support. We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused. One of our representatives contacted you regarding this complaint regarding
charges from RhapsodyThere was account under the email address ***@yahoo.com, that was created on 05-22-for an annual Rhapsody Premier SubscriptionAs per your request, we have canceled the subscription and refunded $Since the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Rhapsody Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,Thank you for recently contacting Napster Customer Support. We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused.One of our representatives contacted you regarding this complaint
regarding charges from NapsterThere was account under the email address ***, that was created on 08/01/ for an Annual Napster Premier Subscription, that was canceled on 08/04/As per your request, we have canceled the subscription and refunded $Please allow a few days for the refund to postSince the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.napster.com.Thank you,Napster Customer Support

Hello ***,
Thank you for contacting Rhapsody Customer Support
We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused
We tried to contact you multiple times through phone, but it reached voicemailHowever, we see
that you had contacted our email support regarding the charge of $and one of our representatives also replied to you regarding this complaint
I see that, you have switched your subscription from Rhapsody Premier monthly to Rhapsody Premier yearly and again changed the subscription back to Premier monthly on 04/19/This is the reason you are seeing $and $charges on your account
However, as you have changed the subscription immediately, you have been charged $(order number # ***) for the Rhapsody Premier monthly plan only
The other charge $is cancelled by our system automatically and you will not be charged $( order number #***) on your account and these charges will be removed by your bank with in few business daysHowever many banks will remove these holds at the end of their billing or processing cycleSince the account was already canceled, we will ensure that you will not be billed for this account in future
If you have additional questions or concerns please contact us at [email protected]
Thank you,
Rhapsody Customer Support

Hello ***,
Thank you for contacting Rhapsody Customer SupportWe are in receipt of your request through Revdex.com and apologize for the inconvenience caused. One of our representatives had contacted you recently, regarding your Rhapsody account cancellation and refund request
The representative observed that your account was under the email address ***" instead of "***" and our representative had cancelled the account and processed the refund for all the charges in the amount of $65.46(6*$10.91) on 10th November
If you have additional questions or concerns please contact ***@rhapsody.com or reply to the same email.Thank you,Greg S*Rhapsody Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that the end result was somewhat satisfactory to meThe process which I had to endure prior to receiving a refund included long telephone hold times and an extremely unpleasant, unhelpful customer service representative Only AFTER I had filed my Revdex.com complaint did a customer service manager grant my request.Sincerely, *** ***

Complaint: ***I am rejecting this response because: I cancelled my membership using days out of trial daysI waited almost weeks after I cancelled for Rhapsody to issue the refundRhapsody did not issue refundOnly then I asked my credit card bank to reject the chargeBut Rhapsody who at this moment still keeps my money forced my bank by declaring my credit card is placed on blacklist to protect the credit card from fraudHow about sending me a refund check to my address ** *** *** ***, NJ My bank is not keeping my moneyRhapsody is
There is no reason for rhapsody to keep my moneyI followed all Rhapsody rulesI used the service for days only on free trial
Please give me my money back
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***, Thank you for contacting Rhapsody Customer SupportI am in receipt of your request through Revdex.com and apologize for the inconvenience caused One of our representatives had contacted you recently, regarding your Rhapsody account cancellation
issueThe representative observed that your account under email address ***@yahoo.com had been cancelled in the year However there were two Rhapsody accounts found under your wife’s name with the email addresses ***@gmail.com and ***@yahoo.com and as per your request both accounts have been cancelled. If you have additional questions or concerns please contact ***@rhapsody.com or reply to the same email. Thank you, Greg S***,Rhapsody Customer Support

Hello ***,
Thank you for recently contacting Rhapsody Customer Support
We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused
One of our representatives contacted you regarding this complaint and had a 3-way
conference with our partner T-MobileThere was an account under the email address***with Rhapsody Premier monthly subscription that was created with our T-Mobile partnerAs per your request the Premier subscription was canceled and the last charges for $5.99, in the amount of $has been refunded by T-Mobile
If you have additional questions or concerns, please contact help.rhapsody.com
Thank you,
Rhapsody Customer Support

Hello ***,Thank you for recently contacting Napster Customer Support. We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused.One of our representatives contacted you regarding this complaint
regarding charges from NapsterThere was account under the email address ***@hotmail.com, that was created on 08/06/for a monthly Napster Premier Subscription with one month free trialWe did not received any previous request for cancellationAs per your request, we have canceled the subscription and refunded charges in the amount of $(3*$9.99)Please allow a few days for the refund to postSince the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.napster.com.Thank you,Napster Customer Support

Hello ***,Thank you for contacting Rhapsody Customer Support.I am in receipt of your request through Revdex.com.Once again, I apologize for all the inconvenience caused. One of our representatives had contacted you recently regarding your billing Issue. As per your
request, We have processed a refund for the amount of $27.80(x 2charges) for your Premier Rhapsody accountDepending on your financial institution please allow a few days for the refund to appearThis will appear on your next credit card statement issued following this processing period.If you have additional questions or concerns please contact ***@rhapsody.com or reply to the same email.Thank you,*** ***Rhapsody Support

Hello ***,Thank you for recently contacting Rhapsody Customer Support. We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused.One of our representatives tried to contact you via phone but it
reached voice mailWe were able to locate a duplicate account with your first/last name and zip codeThere was account under the misspelled email address ***@gmail.co, that was created on 08/07/for a monthly Napster Premier Subscription with a complimentary monthAs per your request, we have canceled the duplicate subscription and refunded charges in the amount of $141.05(X $10.85)Since the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Rhapsody Customer Support

Hello ***,
Thank you for recently contacting Rhapsody Customer SupportWe are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been causedOne of our representatives contacted you regarding this complaintThere was an
account under the email address "***@hotmail.com", that was created on 10/13/for a month free trial and was charged monthly from 11/13/As per your email on 29th March 2015, we had canceled the account
As per our policy, we do not refund the charges for non-usage and as a one-time customer exception, we would refund the last transactionConsidering you as a very special case, we have processed refund in the amount of $(17*$9.99) and the same will be credited back to your account in the next few business days.If you have additional questions or concerns please contact help.rhapsody.comThank you,
Rhapsody Customer Support

Hello ***,Thank you for recently contacting Rhapsody Customer Support. We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused.One of our representatives tried to contact you via phone but it
reached voice mailHowever, our email agent contact you via emailThere was account under the email address "***@gmail.com", that was created on 12/06/ for a monthly Napster Premier Subscription with a complimentary monthAs per your request, we have canceled the subscription and refunded charges in the amount of $49.95(X $9.99)Since the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Rhapsody Customer Support

Hello ***, Thank you for recently contacting Napster Customer Support. We are in receipt of your complaint through Revdex.comFirstly, I apologize for all the inconvenience which has been caused. One of our representatives contacted you regarding your complaint
on charges from NapsterThere was account under the email address ***@gmail.com, that was created on 02/12/for an annual Napster Premier Subscription for $The same was renewed for this year on 02/13/We see that you had already canceled the subscription onlineAs per your request, we have refunded the annual subscription in the amount of $Since the account was canceled, we will ensure that you will not be billed for this account in future.If you have additional questions or concerns please contact help.rhapsody.com.Thank you,Napster Customer Support