From: Michael C** [mailto:[redacted]@retrievertowing.com] Sent: Thursday, July 21, 2016 8:34 AMTo: [redacted] <[redacted].[redacted]@theRevdex.com.org>Cc: [redacted]@gmail.comSubject: Revdex.com Complaint ID: [redacted] In accordance to ORS 819.160 a lien was performed against the vehicle for the purposes of obtaining title rights to dispose of the vehicle, re-coop charges for services performed (storage, towing and lien of vehicle) and making space for additional vehicles. The Lien letter would have go to the Registered owner at the address on the registration. The lien is done within 5 days of towing to car, from the records it looks like the lien was mad on the same day you picked up the vehicle.Your vehicle was deemed towed for a non-valid violation and therefore give back to you free of charge. Without the vehicle in our possession the lien cannot be completed and therefore is null and void. You can throw the letter away it is no longer valid.MichaelRetriever Towing
Complaint: [redacted]
I am rejecting this response because:The state does not mandate the rates I have been charged with. The response that I received from Retriever Towing is a lie.Through direct...
communication with Retriever Towing, and this is the explanation that I was given:"My company actually did a price comparison a few months ago and we were within 10% of all our major competitors".My car was towed for 12 miles, and literally impounded for less than 10 minutes. No special work was done to tow my car - no axle removal or anything of the sort. I have attached the receipt of the tow to this message, and you can see the egregious charges - charges that lack explanation and are definitely not within any standard mandated by the city.I demand the refund that I requested.
Sincerely,
[redacted]
rejecting this response because:
The rules of requiring a permit were meant for long visits of several hours up to 24. Not short visits of an hour or two by service people or others whom I may not even be expecting. I cannot be outside waiting for everybody and then walk them up to their cars in order to have the permit returned to me. I cannot let them have a permit permanently because they only visit me a few rimes a year, they may change cars or lose the permit. I was given only 4 permits. What if am ill in bed and a nurse comes to take care of me. Am I supposed to wait for her outside and walk her to her car when she leaves. That is ridiculous.
Retriever towing staff makes up the rules to suit their money conveniences. My roommate 's girlfriend 's car was towed several month ago even though Retriever personnel later admitted that the permit was on the dash and could be seen from the outside, which is the spirit of the rule, don't you think?
I do not have a problem with placing a time limit of one or two hours, beyond which a visitor should not be allowed there unless the car has a permit, but requiring the permit from the minute they arrive does not make any sense and far from making things easier, it compounds the problems created by the lack of parking space in our community.
[redacted]
Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:Again, there was no sign stating it was not a designated parking spot, there was no red painted curb, and there had been no walk through with new management and third party stating specifications of where to tow. When I spoke with management directly, Jessica even told me she had no idea where unmarked areas where that were supposed to be towed. Third party, Bishop, has yet to get back to me on whether he told you specifically to tow that area. Again, cars were parked there for several weeks afterwards and so are you saying there were two nights total that the complex asked you to tow? and then once I brought this to their attention they asked you to not? In that case, I guess it would be every single person who parked there afterwards' responsibility to reimburse me because I paid for them to not get towed until the spot was painted red....Your answer is vague and not what the complex is communicating to me. If the complex wanted you to tow that one specific spot that was unmarked, then why cant they back that claim up? You have brushed off my ORS statutes and claimed it does not apply to private property but then what does? what documents do you have specifying the complex specifically outlining that area for towing?
Sincerely,
[redacted]
I understand the unfortunates situation that you have had happen. The call receiver that mis-quoted you is a new employee and she did give you incorrect information. Unfortunately the tow was initiated due to policies and procedures through your apartment manager. You would need to speak with them...
regarding their policy. We are only providing a service requested by them.
Hello
I am sorry Yu do not agree with the complex and the stipulations they have in place. I cannot question their request or a refund since we provided the service they requested
Complaint: [redacted]
I am rejecting this response because: Due to Tow company saying they are told by the property owner to remove vehicles from this location, yet they refuse to provide that information, we are left no option but to seek remedy from Small Claims Court...
Sincerely,
[redacted]
The rules and regulations do come from your apartment complex not from retriever Towing.
The rules are generated by them and we only provide a service requested by the apartment complex.
I advise you to please contact your direct manager for what you are looking for
Complaint: [redacted]I am rejecting this response because:
My Fed Ex work vehicle was illegally towed from Aloha Crest Apartments by Retriever Towing. There are two visitor parking areas at Aloha Crest. Each area has 3 parking spaces. One of the areas is on the North side of the complex and the other is on the South side. The area on the South side does have signs restricting the hours of parking from 6am until midnight. The North side that I was towed from does not have any signs restricting the hours. Retriever never responded to the two online complaints I submitted through their website. They did respond to my Revdex.com complaint, but simply told me to take the matter up with the apartment complex. My friend who lives at Aloha Crest has had his car towed twice from his own assigned parking space. When he complained to Retriever Towing and then the Apartment manager nothing was done to resolve his complaint. I requested a partial refund of $192 which I think is fair. Retriever Towing would still get to keep $200 for towing my vehicle from a visitor parking area with no signs restricting the hours of parking. I do not want to have to take this to court.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:Still illegal to patrol a parking lot and as a towing company you guys know the law, in my renters agreement doesn't say anywhere I can't park on the visitor spot while I have a parking permit on my car I also contacted the management of the apartments about this and they said you guys handle the legal situations about towing, also that doesn't apply for the first time my car was towed while had a parking permit and was parked legally, and I try to solve this situation before I paid to get my car out of the impound and the person in charge said "I don't have time for this" and end up paying $430 two months ago and I emailed retrieving towing multiple times with no answer, also I requested pictures of my car been park illegal and you guys refused to give me copy of the pictures for my understanding you guys have to have pictures of the vehicle before towing it away!!
All this just shows your business isn't doing things the right and legal way which explain why you have all this complains and issues. Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: Retriever Towing has not...
addressed any of my complaints and has simply passed responsibility onto the business owner. My complaints are as follows:1. The posted signage is placed in such a way that it can be easily misunderstood. And the fact that the signage is Retriever Towing branded and owned is very dubious.2. The fact that two tow trucks were there within 5 minutes of me parking makes it feel very predatory when combined with the above.3. The driver did not provide a written price schedule when requested, which is required of all tow truck operators.4. The "drop fee" charged is almost double the maximum tow rate allowed by the municipal. Sincerely,[redacted]
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:This is an unacceptable response. My request is valid, as the egregious rates are inexcusable and are not in compliance with any city mandates.I will be taking this up with Mayor Wheeler.
Sincerely,
[redacted]
Cars that are towed only sit in our facility for a certain amount of days. You did receive a lien letter stating the process of which your car would go through if you did not pay for it to acquire it.I'm sorry you are not in agreement of the process in which is mandated by the city
Hello,
Unfortunately we are hired by your apartment complex to patrol the parking for them. If you have issue's with no one advising you of the parking expectations my suggestion would be to speak with your Manager.
As far as showing proof of ownership of anyone's vehicle, it is a requirement that...
we have to follow in order to not give anyone a vehicle they do not own.
Retriever has no way of notifying who owns vehicles at all. The lot is monitored by Retriever as requested by the property owner. It would be up to the owner of the vehicle to advise the property of the status of the vehicle, since that did not happen the property owner has asked that we remove...
From: Michael C** [mailto:[redacted]@retrievertowing.com] Sent: Thursday, July 21, 2016 8:34 AMTo: [redacted] <[redacted].[redacted]@theRevdex.com.org>Cc: [redacted]@gmail.comSubject: Revdex.com Complaint ID: [redacted] In accordance to ORS 819.160 a lien was performed against the vehicle for the purposes of obtaining title rights to dispose of the vehicle, re-coop charges for services performed (storage, towing and lien of vehicle) and making space for additional vehicles. The Lien letter would have go to the Registered owner at the address on the registration. The lien is done within 5 days of towing to car, from the records it looks like the lien was mad on the same day you picked up the vehicle.Your vehicle was deemed towed for a non-valid violation and therefore give back to you free of charge. Without the vehicle in our possession the lien cannot be completed and therefore is null and void. You can throw the letter away it is no longer valid.MichaelRetriever Towing
Complaint: [redacted]
I am rejecting this response because:The state does not mandate the rates I have been charged with. The response that I received from Retriever Towing is a lie.Through direct...
communication with Retriever Towing, and this is the explanation that I was given:"My company actually did a price comparison a few months ago and we were within 10% of all our major competitors".My car was towed for 12 miles, and literally impounded for less than 10 minutes. No special work was done to tow my car - no axle removal or anything of the sort. I have attached the receipt of the tow to this message, and you can see the egregious charges - charges that lack explanation and are definitely not within any standard mandated by the city.I demand the refund that I requested.
Sincerely,
[redacted]
I truly apologize for the issue's you are having. Have you spoken with your property Manager re; the stickers and the parking issue
Complaint: [redacted]I am...
rejecting this response because:
The rules of requiring a permit were meant for long visits of several hours up to 24. Not short visits of an hour or two by service people or others whom I may not even be expecting. I cannot be outside waiting for everybody and then walk them up to their cars in order to have the permit returned to me. I cannot let them have a permit permanently because they only visit me a few rimes a year, they may change cars or lose the permit. I was given only 4 permits. What if am ill in bed and a nurse comes to take care of me. Am I supposed to wait for her outside and walk her to her car when she leaves. That is ridiculous.
Retriever towing staff makes up the rules to suit their money conveniences. My roommate 's girlfriend 's car was towed several month ago even though Retriever personnel later admitted that the permit was on the dash and could be seen from the outside, which is the spirit of the rule, don't you think?
I do not have a problem with placing a time limit of one or two hours, beyond which a visitor should not be allowed there unless the car has a permit, but requiring the permit from the minute they arrive does not make any sense and far from making things easier, it compounds the problems created by the lack of parking space in our community.
[redacted]
Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:Again, there was no sign stating it was not a designated parking spot, there was no red painted curb, and there had been no walk through with new management and third party stating specifications of where to tow. When I spoke with management directly, Jessica even told me she had no idea where unmarked areas where that were supposed to be towed. Third party, Bishop, has yet to get back to me on whether he told you specifically to tow that area. Again, cars were parked there for several weeks afterwards and so are you saying there were two nights total that the complex asked you to tow? and then once I brought this to their attention they asked you to not? In that case, I guess it would be every single person who parked there afterwards' responsibility to reimburse me because I paid for them to not get towed until the spot was painted red....Your answer is vague and not what the complex is communicating to me. If the complex wanted you to tow that one specific spot that was unmarked, then why cant they back that claim up? You have brushed off my ORS statutes and claimed it does not apply to private property but then what does? what documents do you have specifying the complex specifically outlining that area for towing?
Sincerely,
[redacted]
I understand the unfortunates situation that you have had happen. The call receiver that mis-quoted you is a new employee and she did give you incorrect information. Unfortunately the tow was initiated due to policies and procedures through your apartment manager. You would need to speak with them...
regarding their policy. We are only providing a service requested by them.
Hello
I am sorry Yu do not agree with the complex and the stipulations they have in place. I cannot question their request or a refund since we provided the service they requested
Thank you
Complaint: [redacted]
I am rejecting this response because: Due to Tow company saying they are told by the property owner to remove vehicles from this location, yet they refuse to provide that information, we are left no option but to seek remedy from Small Claims Court...
Sincerely,
[redacted]
Hello
The rules and regulations do come from your apartment complex not from retriever Towing.
The rules are generated by them and we only provide a service requested by the apartment complex.
I advise you to please contact your direct manager for what you are looking for
Thank...
you
Complaint: [redacted]I am rejecting this response because:
My Fed Ex work vehicle was illegally towed from Aloha Crest Apartments by Retriever Towing. There are two visitor parking areas at Aloha Crest. Each area has 3 parking spaces. One of the areas is on the North side of the complex and the other is on the South side. The area on the South side does have signs restricting the hours of parking from 6am until midnight. The North side that I was towed from does not have any signs restricting the hours. Retriever never responded to the two online complaints I submitted through their website. They did respond to my Revdex.com complaint, but simply told me to take the matter up with the apartment complex. My friend who lives at Aloha Crest has had his car towed twice from his own assigned parking space. When he complained to Retriever Towing and then the Apartment manager nothing was done to resolve his complaint. I requested a partial refund of $192 which I think is fair. Retriever Towing would still get to keep $200 for towing my vehicle from a visitor parking area with no signs restricting the hours of parking. I do not want to have to take this to court.
Sincerely,[redacted]
I have no way of reviewing your concerns without the car description Please provide thank you
Complaint: [redacted]I am rejecting this response because:Still illegal to patrol a parking lot and as a towing company you guys know the law, in my renters agreement doesn't say anywhere I can't park on the visitor spot while I have a parking permit on my car I also contacted the management of the apartments about this and they said you guys handle the legal situations about towing, also that doesn't apply for the first time my car was towed while had a parking permit and was parked legally, and I try to solve this situation before I paid to get my car out of the impound and the person in charge said "I don't have time for this" and end up paying $430 two months ago and I emailed retrieving towing multiple times with no answer, also I requested pictures of my car been park illegal and you guys refused to give me copy of the pictures for my understanding you guys have to have pictures of the vehicle before towing it away!!
All this just shows your business isn't doing things the right and legal way which explain why you have all this complains and issues. Sincerely,[redacted]
Hello
can you give me more description of the vehicle please so I can research for you
Complaint: [redacted]
I am rejecting this response because: Retriever Towing has not...
addressed any of my complaints and has simply passed responsibility onto the business owner. My complaints are as follows:1. The posted signage is placed in such a way that it can be easily misunderstood. And the fact that the signage is Retriever Towing branded and owned is very dubious.2. The fact that two tow trucks were there within 5 minutes of me parking makes it feel very predatory when combined with the above.3. The driver did not provide a written price schedule when requested, which is required of all tow truck operators.4. The "drop fee" charged is almost double the maximum tow rate allowed by the municipal. Sincerely,[redacted]
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:This is an unacceptable response. My request is valid, as the egregious rates are inexcusable and are not in compliance with any city mandates.I will be taking this up with Mayor Wheeler.
Sincerely,
[redacted]
Cars that are towed only sit in our facility for a certain amount of days. You did receive a lien letter stating the process of which your car would go through if you did not pay for it to acquire it.I'm sorry you are not in agreement of the process in which is mandated by the city
Hello,
Unfortunately we are hired by your apartment complex to patrol the parking for them. If you have issue's with no one advising you of the parking expectations my suggestion would be to speak with your Manager.
As far as showing proof of ownership of anyone's vehicle, it is a requirement that...
we have to follow in order to not give anyone a vehicle they do not own.
Thank you
Retriever has no way of notifying who owns vehicles at all. The lot is monitored by Retriever as requested by the property owner. It would be up to the owner of the vehicle to advise the property of the status of the vehicle, since that did not happen the property owner has asked that we remove...
it