RetailMeNot, Inc.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi [redacted],I sincerely apologize for the frustrating experience with purchasing one of our Lowe’s gift...

cards. It looks like the first three orders we received failed due to the card being declined. Our system will deny any orders that exceed three failed purchase attempts within a 24 hour time frame, so the next two gift card purchase attempts were automatically denied by the system as you had already reached the maximum of three failed orders in less than 24 hours. The subsequent purchase attempts were either rejected by our third party system or failed authorization because an invalid zip code was provided for the card used. I can confirm that none of these attempted purchases went through, so neither you or your daughter were charged for a gift card. Any pending authorizations if they have not fallen off your account already, will do so within a few days, depending on your bank. Again, I am truly sorry for any inconvenience or miscommunication regarding these attempted gift card orders. Regards,[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hi [redacted], I'm very sorry to hear you had trouble with your [redacted] gift cards! We do have a...

policy that ensures we take care of you if any problems occur within the initial 100 days of purchasing a gift card. I do see that our Gift Cards team has been in close communication with you regarding your case and is working towards a resolution. After speaking with [redacted], our team found that after the two orders were cancelled, [redacted] either refunded the gift cards or sent replacement cards to your address. We will continue diligently working with you to resolve this matter and make sure all funds are recovered. Again, I sincerely apologize for the frustrating experience and appreciate your patience!   Regards, [redacted]

Dear [redacted],I'm sorry you had a bad experience with one of our sites, Gift Card Zen.  I does appear that you have been credited for the cancellation of the card you were trying sell.  The payment was issued to your Paypal account on 3/29.  Please let us know if you have not received...

it and we will look further into this for you.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response...

because:I did not state it several times, I stated it once and it was on accident. I just went through all the emails that were sent and I see it once, so that is not several times. I told your representative that that is not what I meant and they did not respond to me after that. Target stated that the purchase was made correctly, and the credit should've been sent. I understand that I typed the wrong thing, however I clicked through retailmenot and not ebates. Retailmenot advertised a 10$ back on 50$ and I went through that way, making an account and adding the link that was needed.
Regards,
[redacted]